{"id":"https://openalex.org/W4405812773","doi":"https://doi.org/10.1145/3652988.3696197","title":"A Cognitive Conversational Agent for Training Child Helpline Volunteers","display_name":"A Cognitive Conversational Agent for Training Child Helpline Volunteers","publication_year":2024,"publication_date":"2024-09-16","ids":{"openalex":"https://openalex.org/W4405812773","doi":"https://doi.org/10.1145/3652988.3696197"},"language":"en","primary_location":{"id":"doi:10.1145/3652988.3696197","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3652988.3696197","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM International Conference on Intelligent Virtual Agents","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049212121","display_name":"Mohammed Al Owayyed","orcid":"https://orcid.org/0000-0002-9680-9204"},"institutions":[{"id":"https://openalex.org/I28022161","display_name":"King Saud University","ror":"https://ror.org/02f81g417","country_code":"SA","type":"education","lineage":["https://openalex.org/I28022161"]},{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL","SA"],"is_corresponding":false,"raw_author_name":"Mohammed Al Owayyed","raw_affiliation_strings":["Delft University of Technology, The Netherlands and King Saud University, Saudi Arabia"],"raw_orcid":"https://orcid.org/0000-0002-9680-9204","affiliations":[{"raw_affiliation_string":"Delft University of Technology, The Netherlands and King Saud University, Saudi Arabia","institution_ids":["https://openalex.org/I28022161","https://openalex.org/I98358874"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5115662027","display_name":"Alex Despan","orcid":null},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Alex Despan","raw_affiliation_strings":["Delft University of Technology, The Netherlands"],"raw_orcid":"https://orcid.org/0009-0009-7913-2383","affiliations":[{"raw_affiliation_string":"Delft University of Technology, The Netherlands","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018273187","display_name":"Myrthe L. Tielman","orcid":"https://orcid.org/0000-0002-7826-5821"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Myrthe Tielman","raw_affiliation_strings":["Delft University of Technology, The Netherlands"],"raw_orcid":"https://orcid.org/0000-0002-7826-5821","affiliations":[{"raw_affiliation_string":"Delft University of Technology, The Netherlands","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027788069","display_name":"Willem\u2010Paul Brinkman","orcid":"https://orcid.org/0000-0001-8485-7092"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Willem-Paul Brinkman","raw_affiliation_strings":["Delft University of Technology, The Netherlands"],"raw_orcid":"https://orcid.org/0000-0001-8485-7092","affiliations":[{"raw_affiliation_string":"Delft University of Technology, The Netherlands","institution_ids":["https://openalex.org/I98358874"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"3"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.972599983215332,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.972599983215332,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9430000185966492,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.930400013923645,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/helpline","display_name":"Helpline","score":0.8437935709953308},{"id":"https://openalex.org/keywords/training","display_name":"Training (meteorology)","score":0.6213609576225281},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.5191675424575806},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5101373791694641},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.35263991355895996},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.16688480973243713},{"id":"https://openalex.org/keywords/neuroscience","display_name":"Neuroscience","score":0.07036092877388}],"concepts":[{"id":"https://openalex.org/C2779690104","wikidata":"https://www.wikidata.org/wiki/Q1482145","display_name":"Helpline","level":2,"score":0.8437935709953308},{"id":"https://openalex.org/C2777211547","wikidata":"https://www.wikidata.org/wiki/Q17141490","display_name":"Training (meteorology)","level":2,"score":0.6213609576225281},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.5191675424575806},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5101373791694641},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.35263991355895996},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.16688480973243713},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.07036092877388},{"id":"https://openalex.org/C194828623","wikidata":"https://www.wikidata.org/wiki/Q2861470","display_name":"Emergency medicine","level":1,"score":0.0},{"id":"https://openalex.org/C153294291","wikidata":"https://www.wikidata.org/wiki/Q25261","display_name":"Meteorology","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3652988.3696197","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3652988.3696197","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM International Conference on Intelligent Virtual Agents","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W1664684160","https://openalex.org/W1921619969","https://openalex.org/W2034520897","https://openalex.org/W2046678191","https://openalex.org/W2149602309","https://openalex.org/W2296015835","https://openalex.org/W2526541248","https://openalex.org/W4313226598"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W4280535339","https://openalex.org/W2405006314","https://openalex.org/W2790531084","https://openalex.org/W2075525862","https://openalex.org/W4381949879","https://openalex.org/W2089953319","https://openalex.org/W2162247559"],"abstract_inverted_index":{"Child":[0],"helplines":[1,95],"offer":[2],"a":[3,36,59,73,92,101,188],"safe":[4],"and":[5,14,28,106,131,155,168],"private":[6],"space":[7],"for":[8,43,57,104,151,160,165,170],"children":[9],"to":[10,22,40,125,144,176],"share":[11],"their":[12,184],"thoughts":[13],"feelings":[15],"with":[16,70,179],"volunteers.":[17],"However,":[18],"training":[19,98],"these":[20],"volunteers":[21,42,84,178],"help":[23],"can":[24,85,111],"be":[25],"both":[26],"expensive":[27],"time-consuming.":[29],"In":[30],"this":[31,82],"demo,":[32],"we":[33],"present":[34],"Lilobot,":[35],"conversational":[37,93,115],"agent":[38],"designed":[39],"train":[41],"child":[44,61],"helplines.":[45],"Lilobot\u2019s":[46,108,128],"reasoning":[47],"is":[48],"based":[49],"on":[50,77],"the":[51,64,78,88,135,146,152,156,166,171],"Belief-Desire-Intention":[52],"(BDI)":[53],"model,":[54],"which":[55],"simulates,":[56],"example,":[58],"bullied":[60],"who":[62],"contacts":[63],"helpline":[65],"through":[66,117],"text.":[67],"Users":[68],"engage":[69],"Lilobot":[71],"in":[72,127,187],"role-play":[74],"format,":[75],"taking":[76],"volunteer\u2019s":[79],"role.":[80],"Through":[81],"system,":[83],"practice":[86],"applying":[87],"Five":[89],"Phase":[90],"Model,":[91],"strategy":[94],"use.":[96],"The":[97,141],"tool":[99,174],"includes":[100],"trainer":[102],"interface":[103],"monitoring":[105],"modifying":[107],"interactions.":[109],"Trainers":[110],"also":[112],"create":[113],"new":[114],"scenarios":[116],"an":[118],"authoring":[119,157],"tool.":[120],"An":[121],"initial":[122],"evaluation":[123],"led":[124],"enhancements":[126],"knowledge":[129],"base":[130],"intent":[132],"recognition,":[133],"addressing":[134],"main":[136],"issues":[137],"encountered":[138],"by":[139],"participants.":[140],"components":[142],"used":[143],"implement":[145],"system":[147],"were":[148],"Java":[149],"Spring":[150],"BDI":[153],"model":[154],"tool,":[158],"Rasa":[159],"Natural":[161],"Language":[162],"Understanding,":[163],"PostgreSQL":[164],"database,":[167],"Vue.js":[169],"front-end.":[172],"This":[173],"aims":[175],"provide":[177],"consistent,":[180],"interactive":[181],"training,":[182],"enhancing":[183],"counselling":[185],"skills":[186],"controlled":[189],"environment.":[190]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
