{"id":"https://openalex.org/W4400397495","doi":"https://doi.org/10.1145/3640794.3665534","title":"Participatory Design with Domain Experts: A Delphi Study for a Career Support Chatbot","display_name":"Participatory Design with Domain Experts: A Delphi Study for a Career Support Chatbot","publication_year":2024,"publication_date":"2024-07-07","ids":{"openalex":"https://openalex.org/W4400397495","doi":"https://doi.org/10.1145/3640794.3665534"},"language":"en","primary_location":{"id":"doi:10.1145/3640794.3665534","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3640794.3665534","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Conversational User Interfaces 2024","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3640794.3665534","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016122730","display_name":"Marianne Wilson","orcid":"https://orcid.org/0000-0002-4780-2401"},"institutions":[{"id":"https://openalex.org/I251738","display_name":"Edinburgh Napier University","ror":"https://ror.org/03zjvnn91","country_code":"GB","type":"education","lineage":["https://openalex.org/I251738"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Marianne Wilson","raw_affiliation_strings":["School of Computing, Engineering and the Built Environment, Edinburgh Napier University, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-4780-2401","affiliations":[{"raw_affiliation_string":"School of Computing, Engineering and the Built Environment, Edinburgh Napier University, United Kingdom","institution_ids":["https://openalex.org/I251738"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085797205","display_name":"David Brazier","orcid":"https://orcid.org/0000-0001-9225-6174"},"institutions":[{"id":"https://openalex.org/I251738","display_name":"Edinburgh Napier University","ror":"https://ror.org/03zjvnn91","country_code":"GB","type":"education","lineage":["https://openalex.org/I251738"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"David Brazier","raw_affiliation_strings":["School of Computing, Engineering and the Built Environment, Edinburgh Napier University, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0001-9225-6174","affiliations":[{"raw_affiliation_string":"School of Computing, Engineering and the Built Environment, Edinburgh Napier University, United Kingdom","institution_ids":["https://openalex.org/I251738"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077450332","display_name":"Dimitra Gkatzia","orcid":"https://orcid.org/0000-0001-8568-7806"},"institutions":[{"id":"https://openalex.org/I251738","display_name":"Edinburgh Napier University","ror":"https://ror.org/03zjvnn91","country_code":"GB","type":"education","lineage":["https://openalex.org/I251738"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Dimitra Gkatzia","raw_affiliation_strings":["School of Computing, Engineering and the Built Environment, Edinburgh Napier University, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0001-8568-7806","affiliations":[{"raw_affiliation_string":"School of Computing, Engineering and the Built Environment, Edinburgh Napier University, United Kingdom","institution_ids":["https://openalex.org/I251738"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5049374028","display_name":"Peter J. Robertson","orcid":"https://orcid.org/0000-0002-2152-4618"},"institutions":[{"id":"https://openalex.org/I251738","display_name":"Edinburgh Napier University","ror":"https://ror.org/03zjvnn91","country_code":"GB","type":"education","lineage":["https://openalex.org/I251738"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Peter Robertson","raw_affiliation_strings":["School of Applied Sciences, Edinburgh Napier University, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-2152-4618","affiliations":[{"raw_affiliation_string":"School of Applied Sciences, Edinburgh Napier University, United Kingdom","institution_ids":["https://openalex.org/I251738"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.2714,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.82426454,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"12"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9666000008583069,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9484999775886536,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9404977560043335},{"id":"https://openalex.org/keywords/delphi","display_name":"Delphi","score":0.7077001333236694},{"id":"https://openalex.org/keywords/participatory-design","display_name":"Participatory design","score":0.6289063096046448},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6272437572479248},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.5838112831115723},{"id":"https://openalex.org/keywords/citizen-journalism","display_name":"Citizen journalism","score":0.5207862257957458},{"id":"https://openalex.org/keywords/delphi-method","display_name":"Delphi method","score":0.44405123591423035},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3960597515106201},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3517893850803375},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.34458428621292114},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.23230403661727905},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2008712887763977},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.09095531702041626},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.09078627824783325},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.07217565178871155}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9404977560043335},{"id":"https://openalex.org/C2779495148","wikidata":"https://www.wikidata.org/wiki/Q487378","display_name":"Delphi","level":2,"score":0.7077001333236694},{"id":"https://openalex.org/C2777455480","wikidata":"https://www.wikidata.org/wiki/Q1038171","display_name":"Participatory design","level":3,"score":0.6289063096046448},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6272437572479248},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.5838112831115723},{"id":"https://openalex.org/C203663800","wikidata":"https://www.wikidata.org/wiki/Q848979","display_name":"Citizen journalism","level":2,"score":0.5207862257957458},{"id":"https://openalex.org/C60641444","wikidata":"https://www.wikidata.org/wiki/Q841602","display_name":"Delphi method","level":2,"score":0.44405123591423035},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3960597515106201},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3517893850803375},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.34458428621292114},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.23230403661727905},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2008712887763977},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.09095531702041626},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.09078627824783325},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.07217565178871155},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C2775922551","wikidata":"https://www.wikidata.org/wiki/Q7135033","display_name":"Parallels","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3640794.3665534","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3640794.3665534","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Conversational User Interfaces 2024","raw_type":"proceedings-article"},{"id":"pmh:oai:repository@napier.ac.uk:3675379","is_oa":true,"landing_page_url":"https://napier-repository.worktribe.com/output/3675379","pdf_url":"https://napier-repository.worktribe.com/preview/3675377/cui24-1%20Approved.pdf","source":{"id":"https://openalex.org/S4306402591","display_name":"Edinburgh Napier Research Repository (Edinburgh Napier University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I251738","host_organization_name":"Edinburgh Napier University","host_organization_lineage":["https://openalex.org/I251738"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"publishedVersion"}],"best_oa_location":{"id":"doi:10.1145/3640794.3665534","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3640794.3665534","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Conversational User Interfaces 2024","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W26734849","https://openalex.org/W574700118","https://openalex.org/W1924343813","https://openalex.org/W1967222528","https://openalex.org/W2000513500","https://openalex.org/W2078984974","https://openalex.org/W2118369420","https://openalex.org/W2133674686","https://openalex.org/W2506515044","https://openalex.org/W2583504027","https://openalex.org/W2889318437","https://openalex.org/W2933377349","https://openalex.org/W2944069152","https://openalex.org/W2945900074","https://openalex.org/W2964311550","https://openalex.org/W2972237407","https://openalex.org/W3007858282","https://openalex.org/W3017195291","https://openalex.org/W3032875465","https://openalex.org/W3039858003","https://openalex.org/W3049235509","https://openalex.org/W3104405162","https://openalex.org/W3112374575","https://openalex.org/W3133702157","https://openalex.org/W3134638366","https://openalex.org/W3158319431","https://openalex.org/W3193220896","https://openalex.org/W4205459206","https://openalex.org/W4225001019","https://openalex.org/W4249361650","https://openalex.org/W4281564584","https://openalex.org/W4281982030","https://openalex.org/W4296405185","https://openalex.org/W4297097218","https://openalex.org/W4366548814","https://openalex.org/W4383750745"],"related_works":["https://openalex.org/W2062050714","https://openalex.org/W2030487194","https://openalex.org/W2971523465","https://openalex.org/W2031546510","https://openalex.org/W4398393634","https://openalex.org/W1969884608","https://openalex.org/W2041058937","https://openalex.org/W2224226767","https://openalex.org/W2001765788","https://openalex.org/W1573061253"],"abstract_inverted_index":{"We":[0],"present":[1,42],"a":[2,17,57,68,80,121,136,148,184],"study":[3,22,63,119],"of":[4,12,16,54,78,93,124,135,157,166],"collaboration":[5],"with":[6,141],"expert":[7,102],"participants":[8],"for":[9,33,56,130,147,187,192],"the":[10,13,52,74,101,113,131,155],"purpose":[11],"responsible":[14],"design":[15,29,44,106,108,132,165,191],"conversational":[18,81,137,167],"agent.":[19],"The":[20,62,104,118,179],"Delphi":[21,160],"was":[23],"used":[24,96,129],"to":[25,72,83,88,97,162],"identify":[26],"and":[27,30,51,76,115,133,144,176],"develop":[28],"evaluation":[31,134,181],"criteria":[32,125,182],"an":[34],"automated":[35],"career":[36,149,193],"support":[37,40,150],"intervention.":[38,151],"Career":[39],"tasks":[41],"complex":[43],"problems":[45],"as":[46],"they":[47],"are":[48],"highly":[49],"personalized":[50],"definition":[53],"success":[55],"single":[58],"intervention":[59],"is":[60],"ambiguous.":[61],"engaged":[64],"domain":[65,177],"experts":[66],"in":[67],"structured":[69],"communication":[70],"process":[71],"explore":[73],"opportunities":[75],"risks":[77],"introducing":[79],"agent":[82],"complement":[84],"existing":[85],"services":[86],"provided":[87],"young":[89],"people.":[90],"Three":[91],"rounds":[92],"questionnaires":[94],"were":[95],"build":[98],"consensus":[99],"across":[100],"panel.":[103],"questionnaire":[105],"incorporated":[107],"fictions,":[109],"qualitative":[110],"data":[111],"from":[112],"panel,":[114],"requirement":[116],"statements.":[117],"produced":[120],"validated":[122],"set":[123],"that":[126,139],"can":[127],"be":[128],"agent,":[138],"aligns":[140],"professional":[142],"ethics":[143],"intended":[145],"outcomes":[146],"Our":[152],"approach":[153],"demonstrates":[154],"value":[156],"mixed":[158],"method":[159],"studies":[161],"facilitate":[163],"participatory":[164],"user":[168],"experiences":[169],"by":[170],"bridging":[171],"knowledge":[172],"gaps":[173],"between":[174],"technical":[175],"experts.":[178],"resulting":[180],"establish":[183],"meaningful":[185],"foundation":[186],"future":[188],"human-centered":[189],"conversation":[190],"support.":[194]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
