{"id":"https://openalex.org/W4393970792","doi":"https://doi.org/10.1145/3640543.3645195","title":"The effect of personalizing a psychotherapy conversational agent on therapeutic bond and usage intentions","display_name":"The effect of personalizing a psychotherapy conversational agent on therapeutic bond and usage intentions","publication_year":2024,"publication_date":"2024-03-18","ids":{"openalex":"https://openalex.org/W4393970792","doi":"https://doi.org/10.1145/3640543.3645195"},"language":"en","primary_location":{"id":"doi:10.1145/3640543.3645195","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3640543.3645195","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3640543.3645195","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 29th International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3640543.3645195","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007376249","display_name":"Wout Vossen","orcid":"https://orcid.org/0009-0004-8312-702X"},"institutions":[{"id":"https://openalex.org/I99464096","display_name":"KU Leuven","ror":"https://ror.org/05f950310","country_code":"BE","type":"education","lineage":["https://openalex.org/I99464096"]}],"countries":["BE"],"is_corresponding":true,"raw_author_name":"Wout Vossen","raw_affiliation_strings":["Department of Computer Science, KU Leuven, Belgium"],"raw_orcid":"https://orcid.org/0009-0004-8312-702X","affiliations":[{"raw_affiliation_string":"Department of Computer Science, KU Leuven, Belgium","institution_ids":["https://openalex.org/I99464096"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014503035","display_name":"Maxwell Szymanski","orcid":null},"institutions":[{"id":"https://openalex.org/I99464096","display_name":"KU Leuven","ror":"https://ror.org/05f950310","country_code":"BE","type":"education","lineage":["https://openalex.org/I99464096"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"Maxwell Szymanski","raw_affiliation_strings":["Department of Computer Science, KU Leuven, Belgium"],"raw_orcid":"https://orcid.org/0000-0002-6506-3198","affiliations":[{"raw_affiliation_string":"Department of Computer Science, KU Leuven, Belgium","institution_ids":["https://openalex.org/I99464096"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076331387","display_name":"Katrien Verbert","orcid":"https://orcid.org/0000-0001-6699-7710"},"institutions":[{"id":"https://openalex.org/I99464096","display_name":"KU Leuven","ror":"https://ror.org/05f950310","country_code":"BE","type":"education","lineage":["https://openalex.org/I99464096"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"Katrien Verbert","raw_affiliation_strings":["Computer Science, KU Leuven, Belgium"],"raw_orcid":"https://orcid.org/0000-0001-6699-7710","affiliations":[{"raw_affiliation_string":"Computer Science, KU Leuven, Belgium","institution_ids":["https://openalex.org/I99464096"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5007376249"],"corresponding_institution_ids":["https://openalex.org/I99464096"],"apc_list":null,"apc_paid":null,"fwci":8.7775,"has_fulltext":true,"cited_by_count":23,"citation_normalized_percentile":{"value":0.98193683,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"761","last_page":"771"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13283","display_name":"Mental Health Research Topics","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9736999869346619,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9364020824432373},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.7194967865943909},{"id":"https://openalex.org/keywords/avatar","display_name":"Avatar","score":0.6424521803855896},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5145918130874634},{"id":"https://openalex.org/keywords/psychotherapist","display_name":"Psychotherapist","score":0.4947499632835388},{"id":"https://openalex.org/keywords/anxiety","display_name":"Anxiety","score":0.47297611832618713},{"id":"https://openalex.org/keywords/therapeutic-relationship","display_name":"Therapeutic relationship","score":0.4594252109527588},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.37637844681739807},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.24939170479774475},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.21586927771568298},{"id":"https://openalex.org/keywords/psychiatry","display_name":"Psychiatry","score":0.15976598858833313},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.14146161079406738}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9364020824432373},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.7194967865943909},{"id":"https://openalex.org/C2777365542","wikidata":"https://www.wikidata.org/wiki/Q83090","display_name":"Avatar","level":2,"score":0.6424521803855896},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5145918130874634},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.4947499632835388},{"id":"https://openalex.org/C558461103","wikidata":"https://www.wikidata.org/wiki/Q154430","display_name":"Anxiety","level":2,"score":0.47297611832618713},{"id":"https://openalex.org/C2778633572","wikidata":"https://www.wikidata.org/wiki/Q3424027","display_name":"Therapeutic relationship","level":2,"score":0.4594252109527588},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.37637844681739807},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24939170479774475},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.21586927771568298},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.15976598858833313},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.14146161079406738}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3640543.3645195","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3640543.3645195","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3640543.3645195","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 29th International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},{"id":"pmh:oai:lirias2repo.kuleuven.be:20.500.12942/759195","is_oa":false,"landing_page_url":"https://lirias.kuleuven.be/handle/20.500.12942/759195","pdf_url":null,"source":{"id":"https://openalex.org/S4306401954","display_name":"Lirias (KU Leuven)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I99464096","host_organization_name":"KU Leuven","host_organization_lineage":["https://openalex.org/I99464096"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"29th ACM Annual International Conference on Intelligent User Interfaces (IUI), SC, Greenville, 18-21 March 2024","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":{"id":"doi:10.1145/3640543.3645195","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3640543.3645195","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3640543.3645195","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 29th International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G7235876266","display_name":null,"funder_award_id":"C14/21/072","funder_id":"https://openalex.org/F4320322308","funder_display_name":"KU Leuven"},{"id":"https://openalex.org/G8380748156","display_name":null,"funder_award_id":"C1 grant","funder_id":"https://openalex.org/F4320322308","funder_display_name":"KU Leuven"}],"funders":[{"id":"https://openalex.org/F4320321730","display_name":"Fonds Wetenschappelijk Onderzoek","ror":"https://ror.org/03qtxy027"},{"id":"https://openalex.org/F4320322308","display_name":"KU Leuven","ror":"https://ror.org/05f950310"},{"id":"https://openalex.org/F4320327336","display_name":"Vlaamse regering","ror":null}],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4393970792.pdf"},"referenced_works_count":21,"referenced_works":["https://openalex.org/W2013823856","https://openalex.org/W2039056175","https://openalex.org/W2059146912","https://openalex.org/W2623779865","https://openalex.org/W2809360463","https://openalex.org/W2889335577","https://openalex.org/W2891789702","https://openalex.org/W2895995041","https://openalex.org/W2963232155","https://openalex.org/W2972203331","https://openalex.org/W3000642371","https://openalex.org/W3100581793","https://openalex.org/W3161732502","https://openalex.org/W4206687394","https://openalex.org/W4220969884","https://openalex.org/W4225003266","https://openalex.org/W4236521339","https://openalex.org/W4280539423","https://openalex.org/W4285213469","https://openalex.org/W4285738088","https://openalex.org/W4304117640"],"related_works":["https://openalex.org/W1979631452","https://openalex.org/W1659193864","https://openalex.org/W4312846593","https://openalex.org/W1978236928","https://openalex.org/W3107638792","https://openalex.org/W24599405","https://openalex.org/W4241880948","https://openalex.org/W563281722","https://openalex.org/W4294958507","https://openalex.org/W257223142"],"abstract_inverted_index":{"While":[0],"33.6%":[1],"of":[2,12,55,64,70,75,118,183,192,233,287],"college":[3],"students":[4,14],"suffer":[5],"from":[6,245],"mental":[7,260],"health":[8,78],"problems,":[9],"only":[10],"24.6%":[11],"these":[13,49],"with":[15,29,127,217,258,278,299],"symptoms":[16,54],"would":[17,268],"seek":[18],"professional":[19],"help":[20,256],"due":[21],"to":[22,90,106,132,142,163,222,255,271],"their":[23,193,259,297],"personal":[24],"attitudes":[25],"or":[26,110],"costs":[27],"associated":[28],"therapy.":[30],"Psychotherapy":[31],"chatbots":[32,50,289],"may":[33],"offer":[34],"a":[35,62,85,95,107,111,122,145,152,156,213,273,279],"solution":[36],"as":[37,155],"they":[38,267],"are":[39,208],"always":[40],"available,":[41],"anonymous,":[42],"and":[43,57,72,147,175,195,290],"cost-effective.":[44],"Research":[45],"has":[46,160],"shown":[47],"that":[48,143,170,243,250,266],"can":[51,237],"significantly":[52,123],"reduce":[53],"anxiety":[56],"depression.":[58],"However,":[59,219],"there":[60],"is":[61,151],"lack":[63],"understanding":[65],"about":[66,198,204],"the":[67,73,128,133,137,171,178,184,189,196,200,220,224,230,234,241,251,285,291],"personalization":[68,76],"preferences":[69],"users":[71,244],"effects":[74],"on":[77,229,296],"outcomes.":[79],"To":[80],"investigate":[81],"this,":[82],"we":[83],"developed":[84],"personalizable":[86,108,181],"psychotherapy":[87,274,288],"chatbot":[88,201,225,252,275],"designed":[89],"provide":[91],"personalized":[92,129],"help.":[93],"In":[94,135],"randomized":[96],"controlled":[97],"trial":[98],"(n":[99],"=":[100],"54),":[101],"participants":[102,120,263],"were":[103,177],"either":[104],"assigned":[105],"condition":[109],"non-personalizable":[112],"control":[113],"condition.":[114],"After":[115],"1":[116],"week":[117],"usage,":[119],"had":[121,202,226],"higher":[124],"therapeutic":[125,138,158,164,215],"bond":[126,139,159,216],"version":[130],"compared":[131],"baseline.":[134],"fact,":[136],"was":[140,253],"similar":[141],"between":[144],"psychologist":[146],"his":[148],"client.":[149],"This":[150,236],"promising":[153],"result,":[154],"high":[157],"been":[161],"linked":[162],"success":[165],"in":[166],"psychotherapy.":[167,301],"Participants":[168,186],"reported":[169,249],"therapy":[172],"style,":[173],"personality,":[174],"avatar":[176],"most":[179],"important":[180,210],"aspects":[182],"chatbot.":[185],"also":[187,264],"liked":[188],"chatbot\u2019s":[190],"usage":[191,231],"name":[194],"transparency":[197],"what":[199],"learned":[203],"them.":[205],"These":[206,282],"features":[207],"likely":[209],"for":[211,293],"establishing":[212],"strong":[214],"users.":[218],"ability":[221],"personalize":[223],"no":[227],"impact":[228],"intentions":[232],"participants.":[235],"be":[238,269],"explained":[239],"by":[240],"fact":[242],"both":[246],"conditions":[247],"equally":[248],"able":[254],"them":[257],"health.":[261],"53":[262],"indicated":[265],"willing":[270],"use":[272],"when":[276],"integrated":[277],"human":[280],"therapist.":[281],"findings":[283],"indicate":[284],"potential":[286],"need":[292],"further":[294],"research":[295],"integration":[298],"traditional":[300]},"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":12},{"year":2024,"cited_by_count":3}],"updated_date":"2026-04-27T08:22:11.395708","created_date":"2025-10-10T00:00:00"}