{"id":"https://openalex.org/W4403219596","doi":"https://doi.org/10.1145/3640457.3688061","title":"A Hybrid Multi-Agent Conversational Recommender System with LLM and Search Engine in E-commerce","display_name":"A Hybrid Multi-Agent Conversational Recommender System with LLM and Search Engine in E-commerce","publication_year":2024,"publication_date":"2024-10-08","ids":{"openalex":"https://openalex.org/W4403219596","doi":"https://doi.org/10.1145/3640457.3688061"},"language":"en","primary_location":{"id":"doi:10.1145/3640457.3688061","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3640457.3688061","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3640457.3688061","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"18th ACM Conference on Recommender Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3640457.3688061","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042012742","display_name":"Guangtao Nie","orcid":"https://orcid.org/0000-0002-1343-3169"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Guangtao Nie","raw_affiliation_strings":["Search and Recommendation, JD.com, China"],"raw_orcid":"https://orcid.org/0000-0002-1343-3169","affiliations":[{"raw_affiliation_string":"Search and Recommendation, JD.com, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013731216","display_name":"Rong Zhi","orcid":"https://orcid.org/0000-0002-4985-9209"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Rong Zhi","raw_affiliation_strings":["JD.com, China"],"raw_orcid":"https://orcid.org/0000-0002-4985-9209","affiliations":[{"raw_affiliation_string":"JD.com, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021855282","display_name":"Xiaofan Yan","orcid":"https://orcid.org/0000-0002-1099-1309"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaofan Yan","raw_affiliation_strings":["JD.com, China"],"raw_orcid":"https://orcid.org/0000-0002-1099-1309","affiliations":[{"raw_affiliation_string":"JD.com, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100876466","display_name":"Yufan Du","orcid":"https://orcid.org/0009-0004-9623-5150"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yufan Du","raw_affiliation_strings":["JD.com, China"],"raw_orcid":"https://orcid.org/0009-0004-9623-5150","affiliations":[{"raw_affiliation_string":"JD.com, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101080904","display_name":"Xiangyang Zhang","orcid":"https://orcid.org/0000-0001-9171-3476"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiangyang Zhang","raw_affiliation_strings":["JD.com, China"],"raw_orcid":"https://orcid.org/0000-0001-9171-3476","affiliations":[{"raw_affiliation_string":"JD.com, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113423120","display_name":"Jianwei Chen","orcid":null},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jianwei Chen","raw_affiliation_strings":["JD.com, China"],"raw_orcid":"https://orcid.org/0009-0008-3530-7885","affiliations":[{"raw_affiliation_string":"JD.com, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100694753","display_name":"Mi Zhou","orcid":"https://orcid.org/0000-0002-8932-1315"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Mi Zhou","raw_affiliation_strings":["JD.com, China"],"raw_orcid":"https://orcid.org/0000-0002-8932-1315","affiliations":[{"raw_affiliation_string":"JD.com, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102966812","display_name":"Hongshen Chen","orcid":"https://orcid.org/0000-0002-9164-2898"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Hongshen Chen","raw_affiliation_strings":["JD.com, China"],"raw_orcid":"https://orcid.org/0000-0002-9164-2898","affiliations":[{"raw_affiliation_string":"JD.com, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Tianhao Li","orcid":"https://orcid.org/0000-0002-9513-7741"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Tianhao Li","raw_affiliation_strings":["JD.com, China"],"raw_orcid":"https://orcid.org/0000-0002-9513-7741","affiliations":[{"raw_affiliation_string":"JD.com, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113423119","display_name":"Ziguang Cheng","orcid":null},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ziguang Cheng","raw_affiliation_strings":["JD.com, China"],"raw_orcid":"https://orcid.org/0009-0008-8370-3030","affiliations":[{"raw_affiliation_string":"JD.com, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063258475","display_name":"Sulong Xu","orcid":"https://orcid.org/0000-0003-0345-334X"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Sulong Xu","raw_affiliation_strings":["JD.com, China"],"raw_orcid":"https://orcid.org/0000-0003-0345-334X","affiliations":[{"raw_affiliation_string":"JD.com, China","institution_ids":["https://openalex.org/I4210103986"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5056000157","display_name":"Jinghe Hu","orcid":"https://orcid.org/0009-0002-1546-5807"},"institutions":[{"id":"https://openalex.org/I4210103986","display_name":"Jingdong (China)","ror":"https://ror.org/01dkjkq64","country_code":"CN","type":"company","lineage":["https://openalex.org/I4210103986"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jinghe Hu","raw_affiliation_strings":["JD.com, China"],"raw_orcid":"https://orcid.org/0009-0002-1546-5807","affiliations":[{"raw_affiliation_string":"JD.com, China","institution_ids":["https://openalex.org/I4210103986"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":12,"corresponding_author_ids":["https://openalex.org/A5042012742"],"corresponding_institution_ids":["https://openalex.org/I4210103986"],"apc_list":null,"apc_paid":null,"fwci":8.1576,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.97504789,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"745","last_page":"747"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.9567000269889832,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9539999961853027,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/recommender-system","display_name":"Recommender system","score":0.8479536771774292},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7576758861541748},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.6033082008361816},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.5741623044013977},{"id":"https://openalex.org/keywords/search-engine","display_name":"Search engine","score":0.5490482449531555},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4293721318244934},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.3915252387523651},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3414831757545471},{"id":"https://openalex.org/keywords/dialog-box","display_name":"Dialog box","score":0.06479120254516602}],"concepts":[{"id":"https://openalex.org/C557471498","wikidata":"https://www.wikidata.org/wiki/Q554950","display_name":"Recommender system","level":2,"score":0.8479536771774292},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7576758861541748},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.6033082008361816},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.5741623044013977},{"id":"https://openalex.org/C97854310","wikidata":"https://www.wikidata.org/wiki/Q19541","display_name":"Search engine","level":2,"score":0.5490482449531555},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4293721318244934},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3915252387523651},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3414831757545471},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.06479120254516602}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3640457.3688061","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3640457.3688061","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3640457.3688061","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"18th ACM Conference on Recommender Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3640457.3688061","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3640457.3688061","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3640457.3688061","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"18th ACM Conference on Recommender Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4403219596.pdf"},"referenced_works_count":3,"referenced_works":["https://openalex.org/W4385572845","https://openalex.org/W4386081001","https://openalex.org/W4401042703"],"related_works":["https://openalex.org/W4390273403","https://openalex.org/W4386781444","https://openalex.org/W2150182025","https://openalex.org/W2600924427","https://openalex.org/W2039241249","https://openalex.org/W1514700423","https://openalex.org/W2742181818","https://openalex.org/W2612412344","https://openalex.org/W2053633997","https://openalex.org/W337810568"],"abstract_inverted_index":{"Multi-agent":[0],"collaboration":[1],"is":[2],"the":[3,15,55,63,75,171],"latest":[4],"trending":[5],"method":[6],"to":[7,35,48,175,183],"build":[8],"conversational":[9],"recommender":[10],"systems":[11,26],"(CRS),":[12],"especially":[13],"with":[14,154],"widespread":[16],"use":[17],"of":[18,77],"Large":[19],"Language":[20],"Models":[21],"(LLMs)":[22],"recently.":[23],"Typically,":[24],"these":[25,123],"employ":[27],"several":[28],"LLM":[29,78,97,113,144],"agents,":[30],"each":[31],"serving":[32],"distinct":[33],"roles":[34],"meet":[36],"user":[37,81,84],"needs.":[38],"In":[39],"an":[40],"industrial":[41],"setting,":[42],"it\u2019s":[43],"essential":[44],"for":[45],"a":[46,59,100,127,136,141,146,150,155],"CRS":[47,94],"exhibit":[49],"low":[50],"first":[51,67,107,163],"token":[52,108,164],"latency":[53,109,165],"(i.e.,":[54],"time":[56],"taken":[57],"from":[58,105,173],"user\u2019s":[60],"input":[61],"until":[62],"system":[64,160],"outputs":[65],"its":[66,119],"response":[68],"token.)":[69],"and":[70,86,99,110,145,169],"high":[71,106],"scalability\u2014for":[72],"instance,":[73],"minimizing":[74],"number":[76],"inferences":[79,114],"per":[80,115],"request\u2014to":[82],"enhance":[83],"experience":[85],"boost":[87],"platform":[88],"profit.":[89],"For":[90],"example,":[91],"JD.com\u2019s":[92],"baseline":[93],"features":[95],"two":[96,112],"agents":[98],"search":[101,147,152,156],"API":[102],"but":[103],"suffers":[104],"requires":[111],"request":[116],"(LIPR),":[117],"hindering":[118],"performance.":[120],"To":[121],"address":[122],"issues,":[124],"we":[125],"introduce":[126],"Hybrid":[128],"Multi-Agent":[129],"Collaborative":[130],"Recommender":[131],"System":[132],"(Hybrid-MACRS).":[133],"It":[134],"includes":[135],"central":[137],"agent":[138,148],"powered":[139],"by":[140,166],"fine-tuned":[142],"proprietary":[143],"combining":[149],"related":[151],"module":[153],"engine.":[157],"This":[158],"hybrid":[159],"notably":[161],"reduces":[162],"about":[167],"70%":[168],"cuts":[170],"LIPR":[172],"2":[174],"1.":[176],"We":[177],"conducted":[178],"thorough":[179],"online":[180],"A/B":[181],"testing":[182],"confirm":[184],"this":[185],"approach\u2019s":[186],"efficiency.":[187]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":1}],"updated_date":"2026-04-28T14:05:53.105641","created_date":"2025-10-10T00:00:00"}