{"id":"https://openalex.org/W4390575517","doi":"https://doi.org/10.1145/3639058","title":"From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers","display_name":"From Dissonance to Dialogue: A Token-Based Approach to Bridge the Gap Between Manufacturers and Customers","publication_year":2024,"publication_date":"2024-01-04","ids":{"openalex":"https://openalex.org/W4390575517","doi":"https://doi.org/10.1145/3639058"},"language":"en","primary_location":{"id":"doi:10.1145/3639058","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3639058","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3639058","source":{"id":"https://openalex.org/S4210170305","display_name":"ACM Transactions on Management Information Systems","issn_l":"2158-656X","issn":["2158-656X","2158-6578"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Management Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3639058","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042962641","display_name":"Norman Pytel","orcid":"https://orcid.org/0009-0008-1137-2287"},"institutions":[{"id":"https://openalex.org/I25974101","display_name":"University of W\u00fcrzburg","ror":"https://ror.org/00fbnyb24","country_code":"DE","type":"education","lineage":["https://openalex.org/I25974101"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Norman Pytel","raw_affiliation_strings":["University of W\u00fcrzburg, W\u00fcrzburg, Germany"],"affiliations":[{"raw_affiliation_string":"University of W\u00fcrzburg, W\u00fcrzburg, Germany","institution_ids":["https://openalex.org/I25974101"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007164376","display_name":"Christian Ziegler","orcid":"https://orcid.org/0000-0002-6509-4349"},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Christian Ziegler","raw_affiliation_strings":["Technical University of Munich, Munich, Germany"],"affiliations":[{"raw_affiliation_string":"Technical University of Munich, Munich, Germany","institution_ids":["https://openalex.org/I62916508"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008683369","display_name":"Axel Winkelmann","orcid":"https://orcid.org/0000-0002-2896-566X"},"institutions":[{"id":"https://openalex.org/I25974101","display_name":"University of W\u00fcrzburg","ror":"https://ror.org/00fbnyb24","country_code":"DE","type":"education","lineage":["https://openalex.org/I25974101"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Axel Winkelmann","raw_affiliation_strings":["University of W\u00fcrzburg, W\u00fcrzburg, Germany"],"affiliations":[{"raw_affiliation_string":"University of W\u00fcrzburg, W\u00fcrzburg, Germany","institution_ids":["https://openalex.org/I25974101"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5042962641"],"corresponding_institution_ids":["https://openalex.org/I25974101"],"apc_list":null,"apc_paid":null,"fwci":0.4391,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.6570348,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"15","issue":"1","first_page":"1","last_page":"20"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12486","display_name":"Food Supply Chain Traceability","score":0.9882000088691711,"subfield":{"id":"https://openalex.org/subfields/1106","display_name":"Food Science"},"field":{"id":"https://openalex.org/fields/11","display_name":"Agricultural and Biological Sciences"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}},{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9506000280380249,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cognitive-dissonance","display_name":"Cognitive dissonance","score":0.9499281644821167},{"id":"https://openalex.org/keywords/security-token","display_name":"Security token","score":0.8205070495605469},{"id":"https://openalex.org/keywords/bridge","display_name":"Bridge (graph theory)","score":0.8203152418136597},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.47956031560897827},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3913741409778595},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3775500953197479},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3704211115837097},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.35205426812171936},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.23524749279022217},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.21340247988700867},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.06984061002731323}],"concepts":[{"id":"https://openalex.org/C77513098","wikidata":"https://www.wikidata.org/wiki/Q209722","display_name":"Cognitive dissonance","level":2,"score":0.9499281644821167},{"id":"https://openalex.org/C48145219","wikidata":"https://www.wikidata.org/wiki/Q1335365","display_name":"Security token","level":2,"score":0.8205070495605469},{"id":"https://openalex.org/C100776233","wikidata":"https://www.wikidata.org/wiki/Q2532492","display_name":"Bridge (graph theory)","level":2,"score":0.8203152418136597},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.47956031560897827},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3913741409778595},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3775500953197479},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3704211115837097},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.35205426812171936},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.23524749279022217},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.21340247988700867},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.06984061002731323},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3639058","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3639058","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3639058","source":{"id":"https://openalex.org/S4210170305","display_name":"ACM Transactions on Management Information Systems","issn_l":"2158-656X","issn":["2158-656X","2158-6578"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Management Information Systems","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1145/3639058","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3639058","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3639058","source":{"id":"https://openalex.org/S4210170305","display_name":"ACM Transactions on Management Information Systems","issn_l":"2158-656X","issn":["2158-656X","2158-6578"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Management Information Systems","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4390575517.pdf","grobid_xml":"https://content.openalex.org/works/W4390575517.grobid-xml"},"referenced_works_count":49,"referenced_works":["https://openalex.org/W1978085138","https://openalex.org/W1986003872","https://openalex.org/W2012594940","https://openalex.org/W2043255238","https://openalex.org/W2099634325","https://openalex.org/W2113426717","https://openalex.org/W2117995657","https://openalex.org/W2124368351","https://openalex.org/W2136922540","https://openalex.org/W2147426588","https://openalex.org/W2461553706","https://openalex.org/W2499934662","https://openalex.org/W2582080269","https://openalex.org/W2801812012","https://openalex.org/W2803002029","https://openalex.org/W2804788409","https://openalex.org/W2808633551","https://openalex.org/W2888984159","https://openalex.org/W2908075086","https://openalex.org/W2909063519","https://openalex.org/W2910245995","https://openalex.org/W2913238818","https://openalex.org/W2914695742","https://openalex.org/W2954514635","https://openalex.org/W2966232938","https://openalex.org/W2976325804","https://openalex.org/W2995909119","https://openalex.org/W3044471362","https://openalex.org/W3088120103","https://openalex.org/W3106700156","https://openalex.org/W3109004537","https://openalex.org/W3113745681","https://openalex.org/W3118069536","https://openalex.org/W3130889972","https://openalex.org/W3156793003","https://openalex.org/W3157347870","https://openalex.org/W3159179234","https://openalex.org/W3216480380","https://openalex.org/W4206186174","https://openalex.org/W4211227371","https://openalex.org/W4220704242","https://openalex.org/W4249894953","https://openalex.org/W4287832088","https://openalex.org/W4294811261","https://openalex.org/W4302395656","https://openalex.org/W4308071047","https://openalex.org/W6794388743","https://openalex.org/W6981541332","https://openalex.org/W7027996891"],"related_works":["https://openalex.org/W3208334015","https://openalex.org/W2767403522","https://openalex.org/W2258133373","https://openalex.org/W2766249179","https://openalex.org/W2255937062","https://openalex.org/W1974328274","https://openalex.org/W1515826403","https://openalex.org/W4310034585","https://openalex.org/W1509473192","https://openalex.org/W2225059996"],"abstract_inverted_index":{"This":[0],"article":[1],"presents":[2],"a":[3,31,38],"novel":[4],"token-based":[5],"recall":[6,21,58],"communication":[7,22],"system,":[8],"which":[9],"integrates":[10],"Enterprise":[11],"Resource":[12],"Planning":[13],"(ERP)":[14],"systems":[15,78],"and":[16,23,27,43,61,81,91,106,113],"blockchain":[17,80],"technology":[18],"to":[19,36],"enhance":[20],"cooperation":[24],"between":[25,64],"manufacturers":[26],"customers.":[28],"We":[29],"employed":[30],"design":[32,41,129],"science":[33],"research":[34],"methodology":[35],"develop":[37],"set":[39],"of":[40,73,99,115,127],"principles":[42],"features":[44],"that":[45,53],"support":[46],"the":[47,70,97,100,111,128],"interoperable":[48],"system.":[49],"Our":[50],"findings":[51],"demonstrate":[52],"we":[54,84],"can":[55],"significantly":[56],"improve":[57],"coordination,":[59],"traceability,":[60],"co-value":[62],"creation":[63],"involved":[65],"parties.":[66],"By":[67],"focusing":[68],"on":[69],"integration":[71],"potential":[72],"traditional":[74],"technologies":[75],"like":[76],"ERP":[77],"with":[79,121],"token":[82],"techniques,":[83],"reveal":[85],"innovative":[86],"synergies":[87],"for":[88,103],"both":[89,104],"social":[90],"technical":[92],"subsystems.":[93],"The":[94,118],"study":[95],"explores":[96],"implications":[98],"proposed":[101],"system":[102],"theory":[105],"practice,":[107],"offering":[108],"insights":[109],"into":[110],"advantages":[112],"challenges":[114],"such":[116],"integration.":[117],"evaluation":[119],"conducted":[120],"industry":[122],"experts":[123],"demonstrates":[124],"high":[125],"reusability":[126],"principles.":[130]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}