{"id":"https://openalex.org/W4405014190","doi":"https://doi.org/10.1145/3636534.3694738","title":"Predicting community case transfer path and processing time using decoder models","display_name":"Predicting community case transfer path and processing time using decoder models","publication_year":2024,"publication_date":"2024-12-04","ids":{"openalex":"https://openalex.org/W4405014190","doi":"https://doi.org/10.1145/3636534.3694738"},"language":"en","primary_location":{"id":"doi:10.1145/3636534.3694738","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3636534.3694738","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3636534.3694738","source":null,"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 30th Annual International Conference on Mobile Computing and Networking","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3636534.3694738","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Yiwen Liu","orcid":"https://orcid.org/0009-0006-5330-9134"},"institutions":[{"id":"https://openalex.org/I4210114105","display_name":"Tsinghua\u2013Berkeley Shenzhen Institute","ror":"https://ror.org/02hhwwz98","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210114105","https://openalex.org/I95457486","https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yiwen Liu","raw_affiliation_strings":["Tsinghua SIGS, Shenzhen, China"],"raw_orcid":"https://orcid.org/0009-0006-5330-9134","affiliations":[{"raw_affiliation_string":"Tsinghua SIGS, Shenzhen, China","institution_ids":["https://openalex.org/I4210114105"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100310205","display_name":"Dongdong Zhang","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114105","display_name":"Tsinghua\u2013Berkeley Shenzhen Institute","ror":"https://ror.org/02hhwwz98","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210114105","https://openalex.org/I95457486","https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Dongdong Zhang","raw_affiliation_strings":["Tsinghua SIGS, Shenzhen, China"],"raw_orcid":"https://orcid.org/0009-0004-7253-8018","affiliations":[{"raw_affiliation_string":"Tsinghua SIGS, Shenzhen, China","institution_ids":["https://openalex.org/I4210114105"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Xinyu Yang","orcid":"https://orcid.org/0009-0003-5403-6295"},"institutions":[{"id":"https://openalex.org/I4210114105","display_name":"Tsinghua\u2013Berkeley Shenzhen Institute","ror":"https://ror.org/02hhwwz98","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210114105","https://openalex.org/I95457486","https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xinyu Yang","raw_affiliation_strings":["Tsinghua SIGS, Shenzhen, China"],"raw_orcid":"https://orcid.org/0009-0003-5403-6295","affiliations":[{"raw_affiliation_string":"Tsinghua SIGS, Shenzhen, China","institution_ids":["https://openalex.org/I4210114105"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103055855","display_name":"Yuanbo Tang","orcid":null},"institutions":[{"id":"https://openalex.org/I4210114105","display_name":"Tsinghua\u2013Berkeley Shenzhen Institute","ror":"https://ror.org/02hhwwz98","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210114105","https://openalex.org/I95457486","https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yuanbo Tang","raw_affiliation_strings":["Tsinghua SIGS, Shenzhen, China"],"raw_orcid":"https://orcid.org/0000-0002-8118-9874","affiliations":[{"raw_affiliation_string":"Tsinghua SIGS, Shenzhen, China","institution_ids":["https://openalex.org/I4210114105"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Yang Chen","orcid":"https://orcid.org/0009-0000-3715-3738"},"institutions":[{"id":"https://openalex.org/I4210114105","display_name":"Tsinghua\u2013Berkeley Shenzhen Institute","ror":"https://ror.org/02hhwwz98","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210114105","https://openalex.org/I95457486","https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yang Chen","raw_affiliation_strings":["Tsinghua SIGS, Shenzhen, China"],"raw_orcid":"https://orcid.org/0009-0000-3715-3738","affiliations":[{"raw_affiliation_string":"Tsinghua SIGS, Shenzhen, China","institution_ids":["https://openalex.org/I4210114105"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009239895","display_name":"Qingmin Liao","orcid":"https://orcid.org/0000-0002-7509-3964"},"institutions":[{"id":"https://openalex.org/I4210114105","display_name":"Tsinghua\u2013Berkeley Shenzhen Institute","ror":"https://ror.org/02hhwwz98","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210114105","https://openalex.org/I95457486","https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Qingmin Liao","raw_affiliation_strings":["Tsinghua SIGS, Shenzhen, China"],"raw_orcid":"https://orcid.org/0000-0002-7509-3964","affiliations":[{"raw_affiliation_string":"Tsinghua SIGS, Shenzhen, China","institution_ids":["https://openalex.org/I4210114105"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5114377934","display_name":"Yang Li","orcid":"https://orcid.org/0000-0002-2053-6393"},"institutions":[{"id":"https://openalex.org/I4210114105","display_name":"Tsinghua\u2013Berkeley Shenzhen Institute","ror":"https://ror.org/02hhwwz98","country_code":"CN","type":"facility","lineage":["https://openalex.org/I4210114105","https://openalex.org/I95457486","https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yang Li","raw_affiliation_strings":["Tsinghua SIGS, Shenzhen, China"],"raw_orcid":"https://orcid.org/0000-0002-2053-6393","affiliations":[{"raw_affiliation_string":"Tsinghua SIGS, Shenzhen, China","institution_ids":["https://openalex.org/I4210114105"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210114105"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.18444027,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"2078","last_page":"2083"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11980","display_name":"Human Mobility and Location-Based Analysis","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11980","display_name":"Human Mobility and Location-Based Analysis","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10064","display_name":"Complex Network Analysis Techniques","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/3109","display_name":"Statistical and Nonlinear Physics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9883999824523926,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7378600835800171},{"id":"https://openalex.org/keywords/transfer","display_name":"Transfer (computing)","score":0.5482795238494873},{"id":"https://openalex.org/keywords/path","display_name":"Path (computing)","score":0.5482693910598755},{"id":"https://openalex.org/keywords/decoding-methods","display_name":"Decoding methods","score":0.42823877930641174},{"id":"https://openalex.org/keywords/algorithm","display_name":"Algorithm","score":0.333565354347229},{"id":"https://openalex.org/keywords/parallel-computing","display_name":"Parallel computing","score":0.2590181827545166},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.19222581386566162}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7378600835800171},{"id":"https://openalex.org/C2776175482","wikidata":"https://www.wikidata.org/wiki/Q1195816","display_name":"Transfer (computing)","level":2,"score":0.5482795238494873},{"id":"https://openalex.org/C2777735758","wikidata":"https://www.wikidata.org/wiki/Q817765","display_name":"Path (computing)","level":2,"score":0.5482693910598755},{"id":"https://openalex.org/C57273362","wikidata":"https://www.wikidata.org/wiki/Q576722","display_name":"Decoding methods","level":2,"score":0.42823877930641174},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.333565354347229},{"id":"https://openalex.org/C173608175","wikidata":"https://www.wikidata.org/wiki/Q232661","display_name":"Parallel computing","level":1,"score":0.2590181827545166},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.19222581386566162}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3636534.3694738","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3636534.3694738","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3636534.3694738","source":null,"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 30th Annual International Conference on Mobile Computing and Networking","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3636534.3694738","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3636534.3694738","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3636534.3694738","source":null,"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 30th Annual International Conference on Mobile Computing and Networking","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities","score":0.4699999988079071}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4405014190.pdf"},"referenced_works_count":11,"referenced_works":["https://openalex.org/W1996585089","https://openalex.org/W2036360393","https://openalex.org/W2064675550","https://openalex.org/W2091472504","https://openalex.org/W2339065330","https://openalex.org/W3013693561","https://openalex.org/W3173301637","https://openalex.org/W4309653155","https://openalex.org/W4317767784","https://openalex.org/W4321448306","https://openalex.org/W4385653237"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2051487156","https://openalex.org/W2073681303","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2352928148"],"abstract_inverted_index":{"Government":[0],"agencies":[1],"and":[2,45,73,128],"non-profit":[3],"organizations":[4],"often":[5],"rely":[6],"on":[7,80,85,104],"case":[8,26,36,72,88],"management":[9],"systems":[10],"to":[11,30,50,62],"process":[12],"the":[13,22,43,52,64,75,81,123],"large":[14],"influx":[15],"of":[16,24,68],"community":[17,25,34,71,87,110],"request":[18,35],"cases.":[19],"To":[20],"improve":[21],"efficiency":[23],"management,":[27],"it's":[28],"important":[29],"model":[31],"how":[32,46],"a":[33,69,105],"is":[37],"transferred":[38],"between":[39],"different":[40],"departments":[41],"within":[42],"organization":[44],"long":[47],"it":[48],"takes":[49],"resolve":[51],"case.":[53],"In":[54],"this":[55],"paper,":[56],"we":[57],"propose":[58],"two":[59],"decoder":[60],"models":[61,103],"predict":[63],"departmental":[65],"transfer":[66,126],"path":[67,127],"given":[70],"estimate":[74],"total":[76,129],"processing":[77,130],"time":[78,131],"based":[79],"predicted":[82],"path,":[83],"trained":[84],"historical":[86],"records.":[89],"We":[90],"compared":[91],"our":[92,118],"prediction":[93],"results":[94],"with":[95],"those":[96],"obtained":[97],"using":[98],"other":[99],"common":[100],"machine":[101],"learning":[102],"dataset":[106],"collected":[107],"from":[108],"multiple":[109],"platforms":[111],"in":[112,125],"Shenzhen,":[113],"China.":[114],"Experiments":[115],"show":[116],"that":[117],"proposed":[119],"method":[120],"significantly":[121],"outperforms":[122],"baselines":[124],"prediction.":[132]},"counts_by_year":[],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}