{"id":"https://openalex.org/W4389386412","doi":"https://doi.org/10.1145/3635712","title":"Using Voice and Biofeedback to Predict User Engagement during Product Feedback Interviews","display_name":"Using Voice and Biofeedback to Predict User Engagement during Product Feedback Interviews","publication_year":2023,"publication_date":"2023-12-06","ids":{"openalex":"https://openalex.org/W4389386412","doi":"https://doi.org/10.1145/3635712"},"language":"en","primary_location":{"id":"doi:10.1145/3635712","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3635712","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3635712","source":{"id":"https://openalex.org/S142627899","display_name":"ACM Transactions on Software Engineering and Methodology","issn_l":"1049-331X","issn":["1049-331X","1557-7392"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Software Engineering and Methodology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3635712","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040962321","display_name":"Alessio Ferrari","orcid":"https://orcid.org/0000-0002-0636-5663"},"institutions":[{"id":"https://openalex.org/I122991210","display_name":"Istituto di Scienza e Tecnologie dell'Informazione \"Alessandro Faedo\"","ror":"https://ror.org/05kacka20","country_code":"IT","type":"facility","lineage":["https://openalex.org/I122991210","https://openalex.org/I4210155236"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Alessio Ferrari","raw_affiliation_strings":["Consiglio Nazionale delle Ricerche, Istituto di Scienza e Tecnologie dell\u2019Informazione \u201cA. Faedo\u201d (CNR-ISTI), Pisa, Italy"],"affiliations":[{"raw_affiliation_string":"Consiglio Nazionale delle Ricerche, Istituto di Scienza e Tecnologie dell\u2019Informazione \u201cA. Faedo\u201d (CNR-ISTI), Pisa, Italy","institution_ids":["https://openalex.org/I122991210"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010866236","display_name":"Thaide Huichapa","orcid":"https://orcid.org/0009-0009-9642-4476"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Thaide Huichapa","raw_affiliation_strings":["Kennesaw State University (KSU), Marietta, U.S.A"],"affiliations":[{"raw_affiliation_string":"Kennesaw State University (KSU), Marietta, U.S.A","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057896873","display_name":"Paola Spoletini","orcid":"https://orcid.org/0000-0001-7922-4936"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Paola Spoletini","raw_affiliation_strings":["Kennesaw State University (KSU), Marietta, U.S.A"],"affiliations":[{"raw_affiliation_string":"Kennesaw State University (KSU), Marietta, U.S.A","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030063602","display_name":"Nicole Novielli","orcid":"https://orcid.org/0000-0003-1160-2608"},"institutions":[{"id":"https://openalex.org/I5561750","display_name":"University of Bari Aldo Moro","ror":"https://ror.org/027ynra39","country_code":"IT","type":"education","lineage":["https://openalex.org/I5561750"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Nicole Novielli","raw_affiliation_strings":["University of Bari, Bari, Italy"],"affiliations":[{"raw_affiliation_string":"University of Bari, Bari, Italy","institution_ids":["https://openalex.org/I5561750"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023279547","display_name":"Davide Fucci","orcid":"https://orcid.org/0000-0002-0679-4361"},"institutions":[{"id":"https://openalex.org/I52719799","display_name":"Blekinge Institute of Technology","ror":"https://ror.org/0093a8w51","country_code":"SE","type":"education","lineage":["https://openalex.org/I52719799"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Davide Fucci","raw_affiliation_strings":["Blekinge Tekniska H\u00f6gskola (BTH), Karlskrona, Sweden"],"affiliations":[{"raw_affiliation_string":"Blekinge Tekniska H\u00f6gskola (BTH), Karlskrona, Sweden","institution_ids":["https://openalex.org/I52719799"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042946537","display_name":"Daniela Girardi","orcid":"https://orcid.org/0000-0002-4630-4793"},"institutions":[{"id":"https://openalex.org/I5561750","display_name":"University of Bari Aldo Moro","ror":"https://ror.org/027ynra39","country_code":"IT","type":"education","lineage":["https://openalex.org/I5561750"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Daniela Girardi","raw_affiliation_strings":["University of Bari, Bari, Italy"],"affiliations":[{"raw_affiliation_string":"University of Bari, Bari, Italy","institution_ids":["https://openalex.org/I5561750"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5040962321"],"corresponding_institution_ids":["https://openalex.org/I122991210"],"apc_list":null,"apc_paid":null,"fwci":1.5646,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.84015908,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"33","issue":"4","first_page":"1","last_page":"36"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10667","display_name":"Emotion and Mood Recognition","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10667","display_name":"Emotion and Mood Recognition","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9908999800682068,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9860000014305115,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8461552262306213},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.5602557063102722},{"id":"https://openalex.org/keywords/laptop","display_name":"Laptop","score":0.5353854894638062},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5197131633758545},{"id":"https://openalex.org/keywords/biometrics","display_name":"Biometrics","score":0.5120890140533447},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5118833780288696},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.494048148393631},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.41277194023132324},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.25220561027526855}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8461552262306213},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5602557063102722},{"id":"https://openalex.org/C2780008327","wikidata":"https://www.wikidata.org/wiki/Q3962","display_name":"Laptop","level":2,"score":0.5353854894638062},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5197131633758545},{"id":"https://openalex.org/C184297639","wikidata":"https://www.wikidata.org/wiki/Q177765","display_name":"Biometrics","level":2,"score":0.5120890140533447},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5118833780288696},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.494048148393631},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.41277194023132324},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.25220561027526855},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3635712","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3635712","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3635712","source":{"id":"https://openalex.org/S142627899","display_name":"ACM Transactions on Software Engineering and Methodology","issn_l":"1049-331X","issn":["1049-331X","1557-7392"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Software Engineering and Methodology","raw_type":"journal-article"},{"id":"pmh:oai:ricerca.uniba.it:11586/454000","is_oa":true,"landing_page_url":"https://dl.acm.org/doi/10.1145/3635712","pdf_url":"https://ricerca.uniba.it/bitstream/11586/454000/6/TOSEM___Audio_and_Biofeedback_Analysis___Final_version.pdf","source":{"id":"https://openalex.org/S4377196296","display_name":"CINECA IRIS Institutional Research Information System (University of Bari Aldo Moro)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I5561750","host_organization_name":"University of Bari Aldo Moro","host_organization_lineage":["https://openalex.org/I5561750"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:dnet:iris________::a9f7f572aa0009e8ad4741a799cb9b09","is_oa":true,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S7407055261","display_name":"ISTI Open Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ACM TRANSACTIONS ON SOFTWARE ENGINEERING AND METHODOLOGY, vol. 33 (issue 4), pp. 1-36","raw_type":"Journal article"}],"best_oa_location":{"id":"doi:10.1145/3635712","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3635712","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3635712","source":{"id":"https://openalex.org/S142627899","display_name":"ACM Transactions on Software Engineering and Methodology","issn_l":"1049-331X","issn":["1049-331X","1557-7392"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Software Engineering and Methodology","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1058581596","display_name":null,"funder_award_id":"CN00000023","funder_id":"https://openalex.org/F4320321873","funder_display_name":"Ministero dell\u2019Istruzione, dell\u2019Universit\u00e0 e della Ricerca"},{"id":"https://openalex.org/G1668293571","display_name":null,"funder_award_id":"17/06/2022","funder_id":"https://openalex.org/F4320321873","funder_display_name":"Ministero dell\u2019Istruzione, dell\u2019Universit\u00e0 e della Ricerca"},{"id":"https://openalex.org/G235804148","display_name":null,"funder_award_id":"101060179","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"},{"id":"https://openalex.org/G3478515953","display_name":null,"funder_award_id":"CN00000023","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"},{"id":"https://openalex.org/G4384295127","display_name":null,"funder_award_id":"CCF-1718377","funder_id":"https://openalex.org/F4320306076","funder_display_name":"National Science Foundation"},{"id":"https://openalex.org/G4456522922","display_name":null,"funder_award_id":"PRIN 2020","funder_id":"https://openalex.org/F4320321873","funder_display_name":"Ministero dell\u2019Istruzione, dell\u2019Universit\u00e0 e della Ricerca"},{"id":"https://openalex.org/G6475780034","display_name":null,"funder_award_id":"000000","funder_id":"https://openalex.org/F4320321873","funder_display_name":"Ministero dell\u2019Istruzione, dell\u2019Universit\u00e0 e della Ricerca"},{"id":"https://openalex.org/G6741526782","display_name":"SHF: Small: RUI: Before, during, and after requirements elicitation interviews: a comprehensive support for improving the quality of requirements","funder_award_id":"1718377","funder_id":"https://openalex.org/F4320306076","funder_display_name":"National Science Foundation"},{"id":"https://openalex.org/G7212573297","display_name":null,"funder_award_id":"PRIN 2020TL3X8X","funder_id":"https://openalex.org/F4320321873","funder_display_name":"Ministero dell\u2019Istruzione, dell\u2019Universit\u00e0 e della Ricerca"},{"id":"https://openalex.org/G7320894718","display_name":null,"funder_award_id":"2020TL3X8X","funder_id":"https://openalex.org/F4320321873","funder_display_name":"Ministero dell\u2019Istruzione, dell\u2019Universit\u00e0 e della Ricerca"},{"id":"https://openalex.org/G7452998910","display_name":null,"funder_award_id":"00000","funder_id":"https://openalex.org/F4320306076","funder_display_name":"National Science Foundation"},{"id":"https://openalex.org/G8318064016","display_name":null,"funder_award_id":"Horizon","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"},{"id":"https://openalex.org/G848032724","display_name":null,"funder_award_id":"Science","funder_id":"https://openalex.org/F4320306076","funder_display_name":"National Science Foundation"},{"id":"https://openalex.org/G8829736464","display_name":null,"funder_award_id":"1033 17/06/2022","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"}],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"},{"id":"https://openalex.org/F4320320300","display_name":"European Commission","ror":"https://ror.org/00k4n6c32"},{"id":"https://openalex.org/F4320321873","display_name":"Ministero dell\u2019Istruzione, dell\u2019Universit\u00e0 e della Ricerca","ror":"https://ror.org/0166hxq48"},{"id":"https://openalex.org/F4320334322","display_name":"HORIZON EUROPE Framework Programme","ror":null}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4389386412.pdf","grobid_xml":"https://content.openalex.org/works/W4389386412.grobid-xml"},"referenced_works_count":131,"referenced_works":["https://openalex.org/W18265627","https://openalex.org/W54693704","https://openalex.org/W78092457","https://openalex.org/W822790223","https://openalex.org/W1239497932","https://openalex.org/W1573342376","https://openalex.org/W1760814648","https://openalex.org/W1964757081","https://openalex.org/W1973204205","https://openalex.org/W1976725440","https://openalex.org/W1980819310","https://openalex.org/W1989718170","https://openalex.org/W2002055708","https://openalex.org/W2003837801","https://openalex.org/W2015302753","https://openalex.org/W2028691694","https://openalex.org/W2031829893","https://openalex.org/W2039175972","https://openalex.org/W2043037790","https://openalex.org/W2049928562","https://openalex.org/W2052128499","https://openalex.org/W2060691228","https://openalex.org/W2072667185","https://openalex.org/W2073749171","https://openalex.org/W2074975950","https://openalex.org/W2077980038","https://openalex.org/W2078241739","https://openalex.org/W2083872334","https://openalex.org/W2102953093","https://openalex.org/W2103223087","https://openalex.org/W2108410964","https://openalex.org/W2110339710","https://openalex.org/W2110576716","https://openalex.org/W2113022628","https://openalex.org/W2117020501","https://openalex.org/W2118020653","https://openalex.org/W2121102810","https://openalex.org/W2123861288","https://openalex.org/W2124864341","https://openalex.org/W2127429655","https://openalex.org/W2134602648","https://openalex.org/W2135815833","https://openalex.org/W2137639365","https://openalex.org/W2147634797","https://openalex.org/W2148143831","https://openalex.org/W2150673354","https://openalex.org/W2161073241","https://openalex.org/W2164368909","https://openalex.org/W2182691748","https://openalex.org/W2186132233","https://openalex.org/W2188600900","https://openalex.org/W2191779130","https://openalex.org/W2203955288","https://openalex.org/W2278113816","https://openalex.org/W2285136943","https://openalex.org/W2309065744","https://openalex.org/W2344801155","https://openalex.org/W2347600846","https://openalex.org/W2367798545","https://openalex.org/W2399733683","https://openalex.org/W2512798946","https://openalex.org/W2518473846","https://openalex.org/W2522580204","https://openalex.org/W2533298663","https://openalex.org/W2560350721","https://openalex.org/W2560677485","https://openalex.org/W2560783394","https://openalex.org/W2598457223","https://openalex.org/W2600446833","https://openalex.org/W2610171128","https://openalex.org/W2730845691","https://openalex.org/W2735122614","https://openalex.org/W2757278639","https://openalex.org/W2787485658","https://openalex.org/W2793823312","https://openalex.org/W2795736498","https://openalex.org/W2796288789","https://openalex.org/W2796430037","https://openalex.org/W2803098682","https://openalex.org/W2807251601","https://openalex.org/W2887766804","https://openalex.org/W2902240649","https://openalex.org/W2911025356","https://openalex.org/W2945767530","https://openalex.org/W2950680175","https://openalex.org/W2952252698","https://openalex.org/W2952567205","https://openalex.org/W2956824775","https://openalex.org/W2963520355","https://openalex.org/W2963817094","https://openalex.org/W2966584153","https://openalex.org/W2966669073","https://openalex.org/W2979650955","https://openalex.org/W2982395984","https://openalex.org/W2989640431","https://openalex.org/W2992151612","https://openalex.org/W2996600985","https://openalex.org/W2997399314","https://openalex.org/W3000987524","https://openalex.org/W3005348902","https://openalex.org/W3008039831","https://openalex.org/W3092528832","https://openalex.org/W3112464194","https://openalex.org/W3123449953","https://openalex.org/W3130206026","https://openalex.org/W3134165843","https://openalex.org/W3135781818","https://openalex.org/W3163215118","https://openalex.org/W3169407340","https://openalex.org/W4210246416","https://openalex.org/W4210924384","https://openalex.org/W4214644094","https://openalex.org/W4231039943","https://openalex.org/W4231067411","https://openalex.org/W4231644604","https://openalex.org/W4231677595","https://openalex.org/W4243048569","https://openalex.org/W4245694139","https://openalex.org/W4247846430","https://openalex.org/W4248624315","https://openalex.org/W4249823284","https://openalex.org/W4250650717","https://openalex.org/W4254167986","https://openalex.org/W4254718357","https://openalex.org/W4289293306","https://openalex.org/W4291213652","https://openalex.org/W4292851010","https://openalex.org/W4312656170","https://openalex.org/W4376548714","https://openalex.org/W4388252364","https://openalex.org/W6950877654"],"related_works":["https://openalex.org/W2045444909","https://openalex.org/W3153292769","https://openalex.org/W1516398359","https://openalex.org/W1901656956","https://openalex.org/W4239210160","https://openalex.org/W2941659365","https://openalex.org/W2376300433","https://openalex.org/W3153380343","https://openalex.org/W2725831706","https://openalex.org/W1602686389"],"abstract_inverted_index":{"Capturing":[0],"users\u2019":[1,25,149],"engagement":[2,103,150],"is":[3,50,193,212],"crucial":[4],"for":[5,53,234],"gathering":[6,118],"feedback":[7,26,49,74,97,236],"about":[8,101],"the":[9,54,102,105,135,196,215,256],"features":[10,165,189,229],"of":[11,56,89,104,138,183,195,214,227,258],"a":[12,16,139],"software":[13,59,219,261],"product.":[14],"In":[15,62,78],"market-driven":[17],"context,":[18],"current":[19],"approaches":[20,41],"to":[21,67,69,72,83,94,207,254],"collecting":[22],"and":[23,37,58,91,130,159,162,186,249],"analyzing":[24],"are":[27,42,205],"based":[28],"on":[29,75,107,157],"techniques":[30],"leveraging":[31],"information":[32,100],"extracted":[33],"from":[34],"product":[35,96],"reviews":[36],"social":[38],"media.":[39],"These":[40],"hardly":[43],"applicable":[44],"in":[45,60,87,181,199,202,218,238,260],"contexts":[46],"where":[47],"online":[48],"limited,":[51],"as":[52],"majority":[55],"apps,":[57],"general.":[61],"such":[63],"cases,":[64],"companies":[65],"need":[66],"resort":[68],"face-to-face":[70],"interviews":[71,98],"get":[73],"their":[76,119,132],"products.":[77],"this":[79,211],"article,":[80],"we":[81,146],"propose":[82],"utilize":[84],"biometric":[85],"data,":[86,161],"terms":[88,182],"physiological":[90,120],"voice":[92,133,160,164,188,223,228],"features,":[93],"complement":[95],"with":[99],"user":[106],"product-relevant":[108],"topics.":[109],"We":[110],"evaluate":[111],"our":[112],"approach":[113],"by":[114,151,243],"interviewing":[115],"users":[116],"while":[117],"data":[121],"(i.e.,":[122],"biofeedback":[123,158],")":[124],"using":[125],"an":[126,176],"Empatica":[127],"E4":[128],"wristband,":[129],"capturing":[131],"through":[134],"default":[136],"audio-recorder":[137],"common":[140],"laptop.":[141],"Our":[142],"results":[143],"show":[144],"that":[145,163,221],"can":[147,167,230,250],"predict":[148],"training":[152],"supervised":[153],"machine":[154],"learning":[155],"algorithms":[156],"alone":[166],"be":[168,231,252],"sufficiently":[169],"effective.":[170],"The":[171,225],"best":[172],"configurations":[173],"evaluated":[174],"achieve":[175],"average":[177],"F1":[178],"\u223c":[179],"70%":[180],"classification":[184],"performance,":[185],"use":[187],"only.":[190],"This":[191],"work":[192],"one":[194,213],"first":[197,216],"studies":[198,217],"requirements":[200],"engineering":[201,220,262],"which":[203],"biometrics":[204],"used":[206],"identify":[208],"emotions.":[209],"Furthermore,":[210],"considers":[222],"analysis.":[224],"usage":[226],"particularly":[232],"helpful":[233],"emotion-aware":[235],"collection":[237],"remote":[239],"communication,":[240],"either":[241],"performed":[242],"human":[244],"analysts":[245],"or":[246],"voice-based":[247],"chatbots,":[248],"also":[251],"exploited":[253],"support":[255],"analysis":[257],"meetings":[259],"research.":[263]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":5}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}