{"id":"https://openalex.org/W4391011343","doi":"https://doi.org/10.1145/3627508.3638309","title":"Walert: Putting Conversational Information Seeking Knowledge into Action by Building and Evaluating a Large Language Model-Powered Chatbot","display_name":"Walert: Putting Conversational Information Seeking Knowledge into Action by Building and Evaluating a Large Language Model-Powered Chatbot","publication_year":2024,"publication_date":"2024-03-08","ids":{"openalex":"https://openalex.org/W4391011343","doi":"https://doi.org/10.1145/3627508.3638309"},"language":"en","primary_location":{"id":"doi:10.1145/3627508.3638309","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3627508.3638309","pdf_url":"https://dl.acm.org/action/downloadSupplement?doi=10.1145%2F3627508.3638309&file=walert_logo.pdf","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 ACM SIGIR Conference on Human Information Interaction and Retrieval","raw_type":"proceedings-article"},"type":"preprint","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/action/downloadSupplement?doi=10.1145%2F3627508.3638309&file=walert_logo.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042351523","display_name":"Sachin Pathiyan Cherumanal","orcid":"https://orcid.org/0000-0001-9982-3944"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Sachin Pathiyan Cherumanal","raw_affiliation_strings":["School of Computing Technologies, RMIT University, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computing Technologies, RMIT University, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100702158","display_name":"Lin Tian","orcid":"https://orcid.org/0000-0002-6889-2178"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Lin Tian","raw_affiliation_strings":["School of Computing Technologies, RMIT University, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computing Technologies, RMIT University, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001295407","display_name":"Futoon M. Abushaqra","orcid":"https://orcid.org/0000-0002-4892-5358"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Futoon M. Abushaqra","raw_affiliation_strings":["School of Computing Technologies, RMIT University, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computing Technologies, RMIT University, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011269941","display_name":"Angel Felipe Magnoss\u00e3o de Paula","orcid":"https://orcid.org/0000-0001-8575-5012"},"institutions":[{"id":"https://openalex.org/I60053951","display_name":"Universitat Polit\u00e8cnica de Val\u00e8ncia","ror":"https://ror.org/01460j859","country_code":"ES","type":"education","lineage":["https://openalex.org/I60053951"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Angel Felipe Magnoss\u00e3o de Paula","raw_affiliation_strings":["Unversitat Polit\u00e8cnica de Val\u00e8ncia, Spain"],"affiliations":[{"raw_affiliation_string":"Unversitat Polit\u00e8cnica de Val\u00e8ncia, Spain","institution_ids":["https://openalex.org/I60053951"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079572245","display_name":"Kaixin Ji","orcid":"https://orcid.org/0000-0002-4679-4526"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Kaixin Ji","raw_affiliation_strings":["School of Computing Technologies, RMIT University, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computing Technologies, RMIT University, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027385003","display_name":"Halil Ali","orcid":"https://orcid.org/0009-0001-1335-9333"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Halil Ali","raw_affiliation_strings":["School of Computing Technologies, RMIT University, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computing Technologies, RMIT University, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014686840","display_name":"Danula Hettiachchi","orcid":"https://orcid.org/0000-0003-3875-5727"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Danula Hettiachchi","raw_affiliation_strings":["School of Computing Technologies, RMIT University, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computing Technologies, RMIT University, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053547177","display_name":"Johanne R. Trippas","orcid":"https://orcid.org/0000-0002-7801-0239"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Johanne R. Trippas","raw_affiliation_strings":["School of Computing Technologies, RMIT University, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computing Technologies, RMIT University, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085925326","display_name":"Falk Scholer","orcid":"https://orcid.org/0000-0001-9094-0810"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Falk Scholer","raw_affiliation_strings":["School of Computing Technologies, RMIT University, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computing Technologies, RMIT University, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083881309","display_name":"Damiano Spina","orcid":"https://orcid.org/0000-0001-9913-433X"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Damiano Spina","raw_affiliation_strings":["School of Computing Technologies, RMIT University, Australia"],"affiliations":[{"raw_affiliation_string":"School of Computing Technologies, RMIT University, Australia","institution_ids":["https://openalex.org/I82951845"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":10,"corresponding_author_ids":["https://openalex.org/A5042351523"],"corresponding_institution_ids":["https://openalex.org/I82951845"],"apc_list":null,"apc_paid":null,"fwci":3.8227,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.93744986,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"401","last_page":"405"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10181","display_name":"Natural Language Processing Techniques","score":0.979200005531311,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.707177460193634},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.6760371923446655},{"id":"https://openalex.org/keywords/bridge","display_name":"Bridge (graph theory)","score":0.645620584487915},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4929084777832031},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.48945796489715576},{"id":"https://openalex.org/keywords/action","display_name":"Action (physics)","score":0.47269773483276367},{"id":"https://openalex.org/keywords/best-practice","display_name":"Best practice","score":0.4312620759010315}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.707177460193634},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.6760371923446655},{"id":"https://openalex.org/C100776233","wikidata":"https://www.wikidata.org/wiki/Q2532492","display_name":"Bridge (graph theory)","level":2,"score":0.645620584487915},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4929084777832031},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.48945796489715576},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.47269773483276367},{"id":"https://openalex.org/C184356942","wikidata":"https://www.wikidata.org/wiki/Q830382","display_name":"Best practice","level":2,"score":0.4312620759010315},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3627508.3638309","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3627508.3638309","pdf_url":"https://dl.acm.org/action/downloadSupplement?doi=10.1145%2F3627508.3638309&file=walert_logo.pdf","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 ACM SIGIR Conference on Human Information Interaction and Retrieval","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:2401.07216","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2401.07216","pdf_url":"https://arxiv.org/pdf/2401.07216","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"}],"best_oa_location":{"id":"doi:10.1145/3627508.3638309","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3627508.3638309","pdf_url":"https://dl.acm.org/action/downloadSupplement?doi=10.1145%2F3627508.3638309&file=walert_logo.pdf","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 ACM SIGIR Conference on Human Information Interaction and Retrieval","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.44999998807907104,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320320972","display_name":"RMIT University","ror":"https://ror.org/04ttjf776"}],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4391011343.pdf"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W1596771353","https://openalex.org/W2069870183","https://openalex.org/W2154652894","https://openalex.org/W2783549597","https://openalex.org/W2936695845","https://openalex.org/W3027879771","https://openalex.org/W3099700870","https://openalex.org/W3130801419","https://openalex.org/W3180230246","https://openalex.org/W3209067643","https://openalex.org/W4284671426","https://openalex.org/W4304142428","https://openalex.org/W4309674289","https://openalex.org/W4376653761","https://openalex.org/W4379473327","https://openalex.org/W4385571034"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W4379781060"],"abstract_inverted_index":{"Creating":[0],"and":[1,10,71,99,125,146,153],"deploying":[2,100],"customized":[3,57],"applications":[4],"is":[5,28],"crucial":[6],"for":[7],"operational":[8],"success":[9],"enriching":[11],"user":[12,26],"experiences":[13,27],"in":[14,97,107,128],"the":[15,29,88,156],"rapidly":[16],"evolving":[17],"modern":[18,25],"business":[19],"world.":[20],"A":[21],"prominent":[22],"facet":[23],"of":[24,31,39,90,155],"integration":[30],"chatbots":[32],"or":[33],"voice":[34],"assistants.":[35],"The":[36,123,151],"rapid":[37],"evolution":[38],"Large":[40],"Language":[41],"Models":[42],"(LLMs)":[43],"has":[44],"provided":[45],"a":[46,56,133,148],"powerful":[47],"tool":[48],"to":[49,62,79,94,120,135],"build":[50],"conversational":[51,59,82],"applications.":[52],"We":[53],"present":[54],"Walert,":[55],"LLM-based":[58,101],"agent":[60],"able":[61],"answer":[63],"frequently":[64],"asked":[65],"questions":[66],"about":[67],"computer":[68],"science":[69],"degrees":[70],"programs":[72],"at":[73,160],"RMIT":[74],"University.":[75],"Our":[76],"demo":[77,130,157],"aims":[78],"showcase":[80],"how":[81],"information-seeking":[83],"researchers":[84],"can":[85],"effectively":[86],"communicate":[87],"benefits":[89],"using":[91],"best":[92],"practices":[93,104],"stakeholders":[95],"interested":[96],"developing":[98],"chatbots.":[102],"These":[103],"are":[105,158],"well-known":[106],"our":[108],"community":[109],"but":[110],"often":[111],"overlooked":[112],"by":[113],"practitioners":[114],"who":[115],"may":[116],"not":[117],"have":[118],"access":[119],"this":[121,129],"knowledge.":[122],"methodology":[124],"resources":[126],"used":[127],"serve":[131],"as":[132],"bridge":[134],"facilitate":[136],"knowledge":[137],"transfer":[138],"from":[139],"experts,":[140],"address":[141],"industry":[142],"professionals\u2019":[143],"practical":[144],"needs,":[145],"foster":[147],"collaborative":[149],"environment.":[150],"data":[152],"code":[154],"available":[159],"https://github.com/rmit-ir/walert.":[161]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":5}],"updated_date":"2026-03-29T08:15:47.926485","created_date":"2024-01-19T00:00:00"}
