{"id":"https://openalex.org/W4389294075","doi":"https://doi.org/10.1145/3623809.3623865","title":"Empathy-Based communication Framework for Chatbots: A Mental Health Chatbot Application and Evaluation","display_name":"Empathy-Based communication Framework for Chatbots: A Mental Health Chatbot Application and Evaluation","publication_year":2023,"publication_date":"2023-12-03","ids":{"openalex":"https://openalex.org/W4389294075","doi":"https://doi.org/10.1145/3623809.3623865"},"language":"en","primary_location":{"id":"doi:10.1145/3623809.3623865","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3623809.3623865","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3623809.3623865","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3623809.3623865","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049282583","display_name":"Shuya Lin","orcid":"https://orcid.org/0009-0009-2976-1237"},"institutions":[{"id":"https://openalex.org/I3131625388","display_name":"University Town of Shenzhen","ror":"https://ror.org/05f5j6225","country_code":"CN","type":"education","lineage":["https://openalex.org/I3131625388"]},{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Shuya Lin","raw_affiliation_strings":["Shenzhen International Graduate School, Tsinghua University, China and \rPing An Technology, China"],"affiliations":[{"raw_affiliation_string":"Shenzhen International Graduate School, Tsinghua University, China and \rPing An Technology, China","institution_ids":["https://openalex.org/I3131625388","https://openalex.org/I99065089"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5093410770","display_name":"Lingfeng Lin","orcid":"https://orcid.org/0009-0007-5991-5458"},"institutions":[{"id":"https://openalex.org/I126520041","display_name":"University of Science and Technology of China","ror":"https://ror.org/04c4dkn09","country_code":"CN","type":"education","lineage":["https://openalex.org/I126520041","https://openalex.org/I19820366"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lingfeng Lin","raw_affiliation_strings":["University of Science and Technology of China, China and \rPing An Technology, China"],"affiliations":[{"raw_affiliation_string":"University of Science and Technology of China, China and \rPing An Technology, China","institution_ids":["https://openalex.org/I126520041"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065101985","display_name":"Chun-Yueh Hou","orcid":"https://orcid.org/0009-0005-4094-2902"},"institutions":[{"id":"https://openalex.org/I4401726822","display_name":"Ping An (China)","ror":"https://ror.org/004yv2z91","country_code":null,"type":"company","lineage":["https://openalex.org/I4401726822"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Cuiqin Hou","raw_affiliation_strings":["Ping An Technolgy, China"],"affiliations":[{"raw_affiliation_string":"Ping An Technolgy, China","institution_ids":["https://openalex.org/I4401726822"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015876155","display_name":"Baijun Chen","orcid":"https://orcid.org/0009-0006-3098-3396"},"institutions":[{"id":"https://openalex.org/I88830068","display_name":"Shaanxi Normal University","ror":"https://ror.org/0170z8493","country_code":"CN","type":"education","lineage":["https://openalex.org/I88830068"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Baijun Chen","raw_affiliation_strings":["Shaanxi Normal University, China and \rPing An Technology, China"],"affiliations":[{"raw_affiliation_string":"Shaanxi Normal University, China and \rPing An Technology, China","institution_ids":["https://openalex.org/I88830068"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054726747","display_name":"Juncheng Li","orcid":"https://orcid.org/0009-0000-2292-5870"},"institutions":[{"id":"https://openalex.org/I4401726822","display_name":"Ping An (China)","ror":"https://ror.org/004yv2z91","country_code":null,"type":"company","lineage":["https://openalex.org/I4401726822"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jianfeng Li","raw_affiliation_strings":["Ping An Technology, China"],"affiliations":[{"raw_affiliation_string":"Ping An Technology, China","institution_ids":["https://openalex.org/I4401726822"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5019716362","display_name":"Shiguang Ni","orcid":"https://orcid.org/0000-0002-4303-7386"},"institutions":[{"id":"https://openalex.org/I3131625388","display_name":"University Town of Shenzhen","ror":"https://ror.org/05f5j6225","country_code":"CN","type":"education","lineage":["https://openalex.org/I3131625388"]},{"id":"https://openalex.org/I99065089","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549","country_code":"CN","type":"education","lineage":["https://openalex.org/I99065089"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Shiguang Ni","raw_affiliation_strings":["Shenzhen International Graduate School, Tsinghua University, China"],"affiliations":[{"raw_affiliation_string":"Shenzhen International Graduate School, Tsinghua University, China","institution_ids":["https://openalex.org/I3131625388","https://openalex.org/I99065089"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5049282583"],"corresponding_institution_ids":["https://openalex.org/I3131625388","https://openalex.org/I99065089"],"apc_list":null,"apc_paid":null,"fwci":3.6605,"has_fulltext":true,"cited_by_count":19,"citation_normalized_percentile":{"value":0.94356338,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"264","last_page":"272"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13283","display_name":"Mental Health Research Topics","score":0.9884999990463257,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12488","display_name":"Mental Health via Writing","score":0.9854000210762024,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9691232442855835},{"id":"https://openalex.org/keywords/empathy","display_name":"Empathy","score":0.7839303016662598},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6089770197868347},{"id":"https://openalex.org/keywords/mental-health","display_name":"Mental health","score":0.5951616764068604},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3777605891227722},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3749493956565857},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.355107843875885},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.351225882768631},{"id":"https://openalex.org/keywords/psychotherapist","display_name":"Psychotherapist","score":0.1755181849002838},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.14460840821266174}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9691232442855835},{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.7839303016662598},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6089770197868347},{"id":"https://openalex.org/C134362201","wikidata":"https://www.wikidata.org/wiki/Q317309","display_name":"Mental health","level":2,"score":0.5951616764068604},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3777605891227722},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3749493956565857},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.355107843875885},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.351225882768631},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.1755181849002838},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.14460840821266174}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3623809.3623865","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3623809.3623865","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3623809.3623865","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Conference on Human-Agent Interaction","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3623809.3623865","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3623809.3623865","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3623809.3623865","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},"sustainable_development_goals":[{"display_name":"Reduced inequalities","score":0.47999998927116394,"id":"https://metadata.un.org/sdg/10"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4389294075.pdf","grobid_xml":"https://content.openalex.org/works/W4389294075.grobid-xml"},"referenced_works_count":39,"referenced_works":["https://openalex.org/W1973978471","https://openalex.org/W2032191478","https://openalex.org/W2037755177","https://openalex.org/W2060427350","https://openalex.org/W2099386544","https://openalex.org/W2129541416","https://openalex.org/W2145220156","https://openalex.org/W2151942801","https://openalex.org/W2331092725","https://openalex.org/W2623657227","https://openalex.org/W2623779865","https://openalex.org/W2801990151","https://openalex.org/W2912116622","https://openalex.org/W2922711788","https://openalex.org/W2952370363","https://openalex.org/W2963026768","https://openalex.org/W2970079873","https://openalex.org/W2970303069","https://openalex.org/W2975920545","https://openalex.org/W3009428740","https://openalex.org/W3086982226","https://openalex.org/W3093956460","https://openalex.org/W3104982372","https://openalex.org/W3105906861","https://openalex.org/W3119396007","https://openalex.org/W3124410800","https://openalex.org/W3126938010","https://openalex.org/W3153622894","https://openalex.org/W3213635351","https://openalex.org/W4212814809","https://openalex.org/W4225013530","https://openalex.org/W4233023712","https://openalex.org/W4240595222","https://openalex.org/W4251028357","https://openalex.org/W4251796613","https://openalex.org/W4285238888","https://openalex.org/W4301186267","https://openalex.org/W4319321672","https://openalex.org/W4321378769"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W4379781060"],"abstract_inverted_index":{"The":[0],"World":[1],"Health":[2],"Organization":[3],"has":[4,19],"reported":[5],"a":[6,21,53,74],"significant":[7],"increase":[8],"in":[9,14,23,41],"mental":[10,31],"health":[11,32],"problems":[12],"globally":[13],"2022.":[15],"In":[16],"response,":[17],"there":[18],"been":[20],"boom":[22],"the":[24,58,90,96],"development":[25],"of":[26,36,60],"applications":[27,38],"for":[28],"physical":[29],"and":[30,63,70],"regulation.":[33],"However,":[34],"many":[35],"these":[37],"lack":[39],"transparency":[40],"their":[42],"dialogue":[43],"process":[44],"logic.":[45],"To":[46],"address":[47],"this":[48,50,84],"issue,":[49],"research":[51],"proposes":[52],"communication":[54],"flow":[55],"based":[56],"on":[57],"theory":[59],"psychological":[61],"empathy":[62],"implemented":[64],"it":[65],"using":[66],"positive":[67],"psychology":[68],"content":[69],"NLP":[71],"techniques.":[72],"Through":[73],"two-week":[75],"pretest-posttest":[76],"experiment":[77],"with":[78],"25":[79],"participants,":[80],"we":[81],"found":[82],"that":[83],"chatbot":[85],"design":[86],"not":[87],"only":[88],"improves":[89],"user's":[91],"well-being":[92],"but":[93],"also":[94],"makes":[95],"user":[97],"feel":[98],"understood.":[99]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":4}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}
