{"id":"https://openalex.org/W4396831983","doi":"https://doi.org/10.1145/3613905.3650964","title":"Revealing the Challenges to Automation Adoption in Organizations: Examining Practitioner Perspectives From an International Airport","display_name":"Revealing the Challenges to Automation Adoption in Organizations: Examining Practitioner Perspectives From an International Airport","publication_year":2024,"publication_date":"2024-05-02","ids":{"openalex":"https://openalex.org/W4396831983","doi":"https://doi.org/10.1145/3613905.3650964"},"language":"en","primary_location":{"id":"doi:10.1145/3613905.3650964","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613905.3650964","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613905.3650964","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3613905.3650964","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5093009133","display_name":"Garoa Gomez-Beldarrain","orcid":"https://orcid.org/0009-0002-0141-6553"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"Garoa Gomez-Beldarrain","raw_affiliation_strings":["Knowledge and Intelligence Design (KInD), Delft University of Technology, Netherlands"],"raw_orcid":"https://orcid.org/0009-0002-0141-6553","affiliations":[{"raw_affiliation_string":"Knowledge and Intelligence Design (KInD), Delft University of Technology, Netherlands","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002554721","display_name":"Himanshu Verma","orcid":null},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Himanshu Verma","raw_affiliation_strings":["Knowledge and Intelligence Design (KInD), Delft University of Technology, Netherlands"],"raw_orcid":"https://orcid.org/0000-0002-2494-1556","affiliations":[{"raw_affiliation_string":"Knowledge and Intelligence Design (KInD), Delft University of Technology, Netherlands","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039799919","display_name":"Euiyoung Kim","orcid":"https://orcid.org/0000-0003-2992-7718"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Euiyoung Kim","raw_affiliation_strings":["Department of Design, Organization and Strategy, Delft University of Technology, Netherlands"],"raw_orcid":"https://orcid.org/0000-0003-2992-7718","affiliations":[{"raw_affiliation_string":"Department of Design, Organization and Strategy, Delft University of Technology, Netherlands","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028101938","display_name":"Alessandro Bozzon","orcid":"https://orcid.org/0000-0002-3300-2913"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Alessandro Bozzon","raw_affiliation_strings":["Knowledge and Intelligence Design (KInD), Delft University of Technology, Netherlands"],"raw_orcid":"https://orcid.org/0000-0002-3300-2913","affiliations":[{"raw_affiliation_string":"Knowledge and Intelligence Design (KInD), Delft University of Technology, Netherlands","institution_ids":["https://openalex.org/I98358874"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5093009133"],"corresponding_institution_ids":["https://openalex.org/I98358874"],"apc_list":null,"apc_paid":null,"fwci":1.8326,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.8429057,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.983299970626831,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.8870207071304321},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.729794979095459},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5151235461235046},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.47890105843544006},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.45140138268470764},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.41959893703460693},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.39437246322631836},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3469187021255493}],"concepts":[{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.8870207071304321},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.729794979095459},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5151235461235046},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.47890105843544006},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45140138268470764},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.41959893703460693},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.39437246322631836},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3469187021255493},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3613905.3650964","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613905.3650964","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613905.3650964","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3613905.3650964","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613905.3650964","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613905.3650964","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[{"score":0.4000000059604645,"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4396831983.pdf"},"referenced_works_count":37,"referenced_works":["https://openalex.org/W195511675","https://openalex.org/W1572092804","https://openalex.org/W2008653298","https://openalex.org/W2073697947","https://openalex.org/W2079418061","https://openalex.org/W2103385710","https://openalex.org/W2109135966","https://openalex.org/W2212316086","https://openalex.org/W2226809831","https://openalex.org/W2397156396","https://openalex.org/W2907858232","https://openalex.org/W2966644954","https://openalex.org/W2969540909","https://openalex.org/W2995819718","https://openalex.org/W3029749830","https://openalex.org/W3033479879","https://openalex.org/W3097352136","https://openalex.org/W3118709155","https://openalex.org/W3128669835","https://openalex.org/W3163619026","https://openalex.org/W3199945761","https://openalex.org/W4211017739","https://openalex.org/W4220694472","https://openalex.org/W4221081096","https://openalex.org/W4221105336","https://openalex.org/W4224980376","https://openalex.org/W4288086169","https://openalex.org/W4288359828","https://openalex.org/W4294051415","https://openalex.org/W4312191029","https://openalex.org/W4315749638","https://openalex.org/W4361294141","https://openalex.org/W4365999187","https://openalex.org/W4366590092","https://openalex.org/W4386691064","https://openalex.org/W4387166106","https://openalex.org/W4388836217"],"related_works":["https://openalex.org/W2519676117","https://openalex.org/W2218202131","https://openalex.org/W84108837","https://openalex.org/W2155740880","https://openalex.org/W2131713426","https://openalex.org/W4253249845","https://openalex.org/W2125452230","https://openalex.org/W2148444631","https://openalex.org/W1988425686","https://openalex.org/W971421295"],"abstract_inverted_index":{"Sustained":[0],"adoption":[1,106],"of":[2,13,42,57,107,115],"automation":[3,14,46,85,108,137],"is":[4],"a":[5,72],"problem":[6],"for":[7,18,83],"organizations,":[8],"despite":[9],"the":[10,16,38,52,77,105,110,113,120,124,127,131,146],"promised":[11],"benefits":[12],"and":[15,40,48,63,130],"propensity":[17],"organizations":[19],"to":[20,23,104,122,126,135],"expect":[21],"it":[22],"transform":[24],"their":[25],"workplaces.":[26],"To":[27],"address":[28],"this":[29],"problem,":[30],"previous":[31],"work":[32],"in":[33,87,91],"HCI":[34,147],"has":[35,49],"mostly":[36],"considered":[37,51],"perspectives":[39],"experiences":[41],"users":[43],"interacting":[44],"with":[45,60,96],"technologies":[47],"not":[50],"broader":[53],"organizational":[54],"context":[55],"consisting":[56],"different":[58,118],"stakeholders":[59],"varying":[61],"needs":[62],"expectations":[64],"around":[65],"automation.":[66],"Taking":[67],"Amsterdam":[68],"Airport":[69],"Schiphol":[70],"as":[71],"case":[73],"study,":[74],"we":[75],"examine":[76],"challenges":[78,103],"faced":[79],"by":[80,145],"practitioners":[81],"responsible":[82],"integrating":[84],"projects":[86],"its":[88],"airside":[89],"ecosystem,":[90],"an":[92],"interview":[93],"study":[94],"conducted":[95],"8":[97],"participants.":[98],"Our":[99],"findings":[100],"reveal":[101],"three":[102],"within":[109],"organization":[111],"-":[112],"lack":[114],"consensus":[116],"among":[117],"stakeholders,":[119],"need":[121],"adapt":[123],"technology":[125],"specific":[128],"context,":[129],"undefined":[132],"procedures":[133],"required":[134],"maintain":[136],"after":[138],"implementation,":[139],"that":[140],"should":[141],"be":[142],"further":[143],"addressed":[144],"community.":[148]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T06:51:31.235846","created_date":"2025-10-10T00:00:00"}
