{"id":"https://openalex.org/W4396827242","doi":"https://doi.org/10.1145/3613905.3650837","title":"Trust by Interface: How Different User Interfaces Shape Human Trust in Health Information from Large Language Models","display_name":"Trust by Interface: How Different User Interfaces Shape Human Trust in Health Information from Large Language Models","publication_year":2024,"publication_date":"2024-05-02","ids":{"openalex":"https://openalex.org/W4396827242","doi":"https://doi.org/10.1145/3613905.3650837"},"language":"en","primary_location":{"id":"doi:10.1145/3613905.3650837","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613905.3650837","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613905.3650837","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3613905.3650837","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009181668","display_name":"Xin Sun","orcid":"https://orcid.org/0000-0002-8188-7576"},"institutions":[{"id":"https://openalex.org/I1341640284","display_name":"Centrum Wiskunde & Informatica","ror":"https://ror.org/00x7ekv49","country_code":"NL","type":"facility","lineage":["https://openalex.org/I1341640284","https://openalex.org/I2800991832","https://openalex.org/I4405262988"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Xin Sun","raw_affiliation_strings":["Social and Behavioural Science, University of Amsterdam, Netherlands and Distributed & Interactive Systems Group, Centrum Wiskunde & Informatica (CWI), Netherlands"],"raw_orcid":"https://orcid.org/0000-0002-8188-7576","affiliations":[{"raw_affiliation_string":"Social and Behavioural Science, University of Amsterdam, Netherlands and Distributed & Interactive Systems Group, Centrum Wiskunde & Informatica (CWI), Netherlands","institution_ids":["https://openalex.org/I1341640284","https://openalex.org/I887064364"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018180801","display_name":"Yunjie Liu","orcid":"https://orcid.org/0000-0003-3467-7725"},"institutions":[{"id":"https://openalex.org/I83019370","display_name":"Eindhoven University of Technology","ror":"https://ror.org/02c2kyt77","country_code":"NL","type":"education","lineage":["https://openalex.org/I83019370"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Yunjie Liu","raw_affiliation_strings":["Eindhoven University of Technology, Netherlands"],"raw_orcid":"https://orcid.org/0000-0003-3467-7725","affiliations":[{"raw_affiliation_string":"Eindhoven University of Technology, Netherlands","institution_ids":["https://openalex.org/I83019370"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046673724","display_name":"Jan de Wit","orcid":"https://orcid.org/0000-0002-7299-7992"},"institutions":[{"id":"https://openalex.org/I193700539","display_name":"Tilburg University","ror":"https://ror.org/04b8v1s79","country_code":"NL","type":"education","lineage":["https://openalex.org/I193700539"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Jan De Wit","raw_affiliation_strings":["Department of Communication and Cognition, Tilburg University, Netherlands"],"raw_orcid":"https://orcid.org/0000-0002-7299-7992","affiliations":[{"raw_affiliation_string":"Department of Communication and Cognition, Tilburg University, Netherlands","institution_ids":["https://openalex.org/I193700539"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027846091","display_name":"Jos A. Bosch","orcid":"https://orcid.org/0000-0001-7780-4806"},"institutions":[{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Jos A. Bosch","raw_affiliation_strings":["Psychology, University of Amsterdam, Netherlands"],"raw_orcid":"https://orcid.org/0000-0001-7780-4806","affiliations":[{"raw_affiliation_string":"Psychology, University of Amsterdam, Netherlands","institution_ids":["https://openalex.org/I887064364"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015830444","display_name":"Zhuying Li","orcid":"https://orcid.org/0000-0001-5474-6949"},"institutions":[{"id":"https://openalex.org/I76569877","display_name":"Southeast University","ror":"https://ror.org/04ct4d772","country_code":"CN","type":"education","lineage":["https://openalex.org/I76569877"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhuying Li","raw_affiliation_strings":["School of Computer Science and Engineering, Southeast University, China"],"raw_orcid":"https://orcid.org/0000-0001-5474-6949","affiliations":[{"raw_affiliation_string":"School of Computer Science and Engineering, Southeast University, China","institution_ids":["https://openalex.org/I76569877"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":17,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9821000099182129,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7107515931129456},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5448340177536011},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.541623592376709},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.4714967608451843},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3848017454147339},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.34673699736595154},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.09411770105361938}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7107515931129456},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5448340177536011},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.541623592376709},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.4714967608451843},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3848017454147339},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.34673699736595154},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.09411770105361938},{"id":"https://openalex.org/C129307140","wikidata":"https://www.wikidata.org/wiki/Q6795880","display_name":"Maximum bubble pressure method","level":3,"score":0.0},{"id":"https://openalex.org/C157915830","wikidata":"https://www.wikidata.org/wiki/Q2928001","display_name":"Bubble","level":2,"score":0.0},{"id":"https://openalex.org/C173608175","wikidata":"https://www.wikidata.org/wiki/Q232661","display_name":"Parallel computing","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1145/3613905.3650837","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613905.3650837","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613905.3650837","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:dare.uva.nl:openaire_cris_publications/07fd72bf-023b-4f99-81d9-4d2961f3745a","is_oa":true,"landing_page_url":"https://handle.uba.uva.nl/personal/pure/en/publications/trust-by-interface-how-different-user-interfaces-shape-human-trust-in-health-information-from-large-language-models(07fd72bf-023b-4f99-81d9-4d2961f3745a).html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400088","display_name":"UvA-DARE (University of Amsterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I887064364","host_organization_name":"University of Amsterdam","host_organization_lineage":["https://openalex.org/I887064364"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sun, X, Liu, Y, de Wit, J, Bosch, J A & Li, Z 2024, Trust by Interface: How Different User Interfaces Shape Human Trust in Health Information from Large Language Models. in CHI '24 : Extended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems., 344, New York, New York, 2024 CHI Conference on Human Factors in Computing Sytems, CHI EA 2024, Hybrid, Honolulu, United States, 11/05/24. https://doi.org/10.1145/3613905.3650837","raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:pure.amsterdamumc.nl:openaire/c2b2cfd8-a376-41af-80ef-7a6d644d42d8","is_oa":true,"landing_page_url":"https://pure.amsterdamumc.nl/en/publications/c2b2cfd8-a376-41af-80ef-7a6d644d42d8","pdf_url":null,"source":{"id":"https://openalex.org/S7407055222","display_name":"Pure Amsterdam UMC","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:cwi.nl:34210","is_oa":true,"landing_page_url":"https://ir.cwi.nl/pub/34210","pdf_url":"https://ir.cwi.nl/pub/34210/34210.pdf","source":{"id":"https://openalex.org/S7407055335","display_name":"Centrum Wiskunde & Informatica (CWI), the national research institute for mathematics and computer science in the Netherlands","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:tilburguniversity.edu:publications/1f4e2f9e-2757-40e5-b5e8-ff828ec23377","is_oa":true,"landing_page_url":"https://research.tilburguniversity.edu/en/publications/1f4e2f9e-2757-40e5-b5e8-ff828ec23377","pdf_url":null,"source":{"id":"https://openalex.org/S4306401490","display_name":"Research portal (Tilburg University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I193700539","host_organization_name":"Tilburg University","host_organization_lineage":["https://openalex.org/I193700539"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Sun , X , Liu , Y , Wit , J D , Bosch , J A & Li , Z 2024 , Trust by Interface: How Different User Interfaces Shape Human Trust in Health Information from Large Language Models . in CHI EA '24: Extended Abstracts of the CHI Conference on Human Factors in Computing Systems . , 344 , ACM , New York , CHI '24: CHI Conference on Human Factors in Computing Systems , Honolulu , United States , 11/05/24 . https://doi.org/10.1145/3613905.3650837","raw_type":"contributionToPeriodical"}],"best_oa_location":{"id":"doi:10.1145/3613905.3650837","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613905.3650837","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613905.3650837","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4396827242.pdf"},"referenced_works_count":37,"referenced_works":["https://openalex.org/W227515227","https://openalex.org/W1967390644","https://openalex.org/W1973151518","https://openalex.org/W2017687165","https://openalex.org/W2024245356","https://openalex.org/W2051163483","https://openalex.org/W2071018469","https://openalex.org/W2083777874","https://openalex.org/W2087484885","https://openalex.org/W2110723761","https://openalex.org/W2405187948","https://openalex.org/W2611961900","https://openalex.org/W2871950322","https://openalex.org/W2893302768","https://openalex.org/W2913713488","https://openalex.org/W2915124689","https://openalex.org/W2934309502","https://openalex.org/W2958024845","https://openalex.org/W2987917655","https://openalex.org/W3082818995","https://openalex.org/W3144293453","https://openalex.org/W3185603581","https://openalex.org/W4243342770","https://openalex.org/W4284707525","https://openalex.org/W4309855427","https://openalex.org/W4312212221","https://openalex.org/W4324304837","https://openalex.org/W4324387439","https://openalex.org/W4361289889","https://openalex.org/W4362472235","https://openalex.org/W4365139040","https://openalex.org/W4366447635","https://openalex.org/W4367595583","https://openalex.org/W4380570828","https://openalex.org/W4386041250","https://openalex.org/W4386542010","https://openalex.org/W4387368391"],"related_works":["https://openalex.org/W1608278265","https://openalex.org/W2097677915","https://openalex.org/W2278313610","https://openalex.org/W1649706580","https://openalex.org/W1186135329","https://openalex.org/W3195608031","https://openalex.org/W1498430983","https://openalex.org/W2047602962","https://openalex.org/W2154641962","https://openalex.org/W2186453640"],"abstract_inverted_index":{"The":[0],"integration":[1],"of":[2,27,35,114,137],"Large":[3],"Language":[4],"Models":[5],"(LLMs)":[6],"with":[7,102,147],"Conversational":[8],"User":[9],"Interfaces":[10],"(CUIs)":[11],"has":[12],"significantly":[13],"transformed":[14],"health":[15,22,31,127,144],"information":[16,43,73,92,101,128,145],"seeking,":[17],"offering":[18],"interactive":[19],"access":[20],"to":[21,79],"resources.":[23],"Despite":[24],"the":[25,33,88,91,135],"importance":[26,136],"trust":[28,39,58,70,86,115,124],"in":[29,41,72,87,116,126,140],"adopting":[30],"advice,":[32],"impact":[34],"user":[36,138],"interfaces":[37],"on":[38,123],"perception":[40],"LLM-provided":[42],"remains":[44],"unclear.":[45],"Our":[46,119],"mixed-methods":[47],"study":[48,120],"investigated":[49],"how":[50],"different":[51,103],"CUIs":[52],"(text-based,":[53],"speech-based,":[54],"and":[55,90,105,108,131,142],"embodied)":[56],"influence":[57],"when":[59],"using":[60],"an":[61],"identical":[62],"LLM":[63],"source.":[64],"Key":[65],"findings":[66],"include":[67],"(a)":[68],"higher":[69],"levels":[71],"delivered":[74],"via":[75],"text-based":[76],"interface":[77,89,139],"compared":[78],"others;":[80],"(b)":[81],"a":[82],"significant":[83],"correlation":[84],"between":[85],"provided;":[93],"(c)":[94],"participant\u2019s":[95],"prior":[96],"experience,":[97],"processing":[98],"approach":[99],"for":[100],"modalities":[104],"presentation":[106],"styles,":[107],"usability":[109],"level":[110],"were":[111],"key":[112],"determinants":[113],"health-related":[117],"information.":[118],"sheds":[121],"light":[122],"perceptions":[125],"from":[129],"LLMs":[130],"its":[132],"dissemination,":[133],"underscoring":[134],"trustworthy":[141],"effective":[143],"seeking":[146],"LLM-powered":[148],"CUIs.":[149]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":10}],"updated_date":"2026-07-19T07:52:34.831488","created_date":"2025-10-10T00:00:00"}