{"id":"https://openalex.org/W4396833124","doi":"https://doi.org/10.1145/3613904.3642352","title":"User Characteristics in Explainable AI: The Rabbit Hole of Personalization?","display_name":"User Characteristics in Explainable AI: The Rabbit Hole of Personalization?","publication_year":2024,"publication_date":"2024-05-11","ids":{"openalex":"https://openalex.org/W4396833124","doi":"https://doi.org/10.1145/3613904.3642352"},"language":"en","primary_location":{"id":"doi:10.1145/3613904.3642352","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613904.3642352","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613904.3642352","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3613904.3642352","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5094063262","display_name":"Robert Nimmo","orcid":"https://orcid.org/0009-0006-5857-6469"},"institutions":[{"id":"https://openalex.org/I7882870","display_name":"University of Glasgow","ror":"https://ror.org/00vtgdb53","country_code":"GB","type":"education","lineage":["https://openalex.org/I7882870"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Robert Nimmo","raw_affiliation_strings":["School of Computing Science, University of Glasgow, United Kingdom"],"raw_orcid":"https://orcid.org/0009-0006-5857-6469","affiliations":[{"raw_affiliation_string":"School of Computing Science, University of Glasgow, United Kingdom","institution_ids":["https://openalex.org/I7882870"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012168451","display_name":"Marios Constantinides","orcid":null},"institutions":[{"id":"https://openalex.org/I4210098141","display_name":"Nokia (United Kingdom)","ror":"https://ror.org/00zpf0626","country_code":"GB","type":"company","lineage":["https://openalex.org/I2738502077","https://openalex.org/I4210098141"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Marios Constantinides","raw_affiliation_strings":["Nokia Bell Labs, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0003-1454-0641","affiliations":[{"raw_affiliation_string":"Nokia Bell Labs, United Kingdom","institution_ids":["https://openalex.org/I4210098141"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101500495","display_name":"Ke Zhou","orcid":null},"institutions":[{"id":"https://openalex.org/I4210098141","display_name":"Nokia (United Kingdom)","ror":"https://ror.org/00zpf0626","country_code":"GB","type":"company","lineage":["https://openalex.org/I2738502077","https://openalex.org/I4210098141"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Ke Zhou","raw_affiliation_strings":["Nokia Bell Labs, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0001-7177-9152","affiliations":[{"raw_affiliation_string":"Nokia Bell Labs, United Kingdom","institution_ids":["https://openalex.org/I4210098141"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081008532","display_name":"Daniele Quercia","orcid":"https://orcid.org/0000-0001-9461-5804"},"institutions":[{"id":"https://openalex.org/I4210098141","display_name":"Nokia (United Kingdom)","ror":"https://ror.org/00zpf0626","country_code":"GB","type":"company","lineage":["https://openalex.org/I2738502077","https://openalex.org/I4210098141"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Daniele Quercia","raw_affiliation_strings":["Nokia Bell Labs, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0001-9461-5804","affiliations":[{"raw_affiliation_string":"Nokia Bell Labs, United Kingdom","institution_ids":["https://openalex.org/I4210098141"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014846205","display_name":"Simone Stumpf","orcid":"https://orcid.org/0000-0001-6482-1973"},"institutions":[{"id":"https://openalex.org/I7882870","display_name":"University of Glasgow","ror":"https://ror.org/00vtgdb53","country_code":"GB","type":"education","lineage":["https://openalex.org/I7882870"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Simone Stumpf","raw_affiliation_strings":["School of Computing Science, University of Glasgow, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0001-6482-1973","affiliations":[{"raw_affiliation_string":"School of Computing Science, University of Glasgow, United Kingdom","institution_ids":["https://openalex.org/I7882870"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5094063262"],"corresponding_institution_ids":["https://openalex.org/I7882870"],"apc_list":null,"apc_paid":null,"fwci":8.0408,"has_fulltext":true,"cited_by_count":26,"citation_normalized_percentile":{"value":0.97845293,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"13"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12026","display_name":"Explainable Artificial Intelligence (XAI)","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12026","display_name":"Explainable Artificial Intelligence (XAI)","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9900000095367432,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.8013746738433838},{"id":"https://openalex.org/keywords/openness-to-experience","display_name":"Openness to experience","score":0.7511578798294067},{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.672240138053894},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6428746581077576},{"id":"https://openalex.org/keywords/trait","display_name":"Trait","score":0.5247911810874939},{"id":"https://openalex.org/keywords/user-profile","display_name":"User profile","score":0.46179768443107605},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.45119425654411316},{"id":"https://openalex.org/keywords/big-five-personality-traits","display_name":"Big Five personality traits","score":0.43776601552963257},{"id":"https://openalex.org/keywords/personality","display_name":"Personality","score":0.4107969105243683},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.34363850951194763},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.13444384932518005},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.0736699104309082}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.8013746738433838},{"id":"https://openalex.org/C84976871","wikidata":"https://www.wikidata.org/wiki/Q2015673","display_name":"Openness to experience","level":2,"score":0.7511578798294067},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.672240138053894},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6428746581077576},{"id":"https://openalex.org/C106934330","wikidata":"https://www.wikidata.org/wiki/Q1971873","display_name":"Trait","level":2,"score":0.5247911810874939},{"id":"https://openalex.org/C2780150774","wikidata":"https://www.wikidata.org/wiki/Q252500","display_name":"User profile","level":2,"score":0.46179768443107605},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.45119425654411316},{"id":"https://openalex.org/C2865642","wikidata":"https://www.wikidata.org/wiki/Q378132","display_name":"Big Five personality traits","level":3,"score":0.43776601552963257},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.4107969105243683},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.34363850951194763},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.13444384932518005},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0736699104309082},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3613904.3642352","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613904.3642352","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613904.3642352","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:eprints.gla.ac.uk:320663","is_oa":true,"landing_page_url":"https://eprints.gla.ac.uk/view/author/68467.html>,","pdf_url":"https://eprints.gla.ac.uk/320663/2/320663.pdf","source":{"id":"https://openalex.org/S4210235606","display_name":"ENLIGHTEN (Jurnal Bimbingan dan Konseling Islam)","issn_l":"2622-8912","issn":["2622-8912","2622-8920"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":{"id":"doi:10.1145/3613904.3642352","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613904.3642352","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613904.3642352","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4396833124.pdf"},"referenced_works_count":73,"referenced_works":["https://openalex.org/W32054073","https://openalex.org/W1556122304","https://openalex.org/W1878718657","https://openalex.org/W1980930537","https://openalex.org/W1982343866","https://openalex.org/W1994606570","https://openalex.org/W2010158189","https://openalex.org/W2016125673","https://openalex.org/W2036859095","https://openalex.org/W2053075547","https://openalex.org/W2065267227","https://openalex.org/W2090645352","https://openalex.org/W2096434649","https://openalex.org/W2112378171","https://openalex.org/W2116894194","https://openalex.org/W2121329662","https://openalex.org/W2125330369","https://openalex.org/W2126159342","https://openalex.org/W2131251708","https://openalex.org/W2134874052","https://openalex.org/W2140619391","https://openalex.org/W2143891888","https://openalex.org/W2145167064","https://openalex.org/W2145871697","https://openalex.org/W2154157725","https://openalex.org/W2159316671","https://openalex.org/W2162090451","https://openalex.org/W2168747479","https://openalex.org/W2282738454","https://openalex.org/W2282821441","https://openalex.org/W2594475271","https://openalex.org/W2774522520","https://openalex.org/W2795530988","https://openalex.org/W2883128230","https://openalex.org/W2885105525","https://openalex.org/W2890039139","https://openalex.org/W2891503716","https://openalex.org/W2896457183","https://openalex.org/W2915495256","https://openalex.org/W2941874280","https://openalex.org/W2962862931","https://openalex.org/W2963095307","https://openalex.org/W2981731882","https://openalex.org/W2995523160","https://openalex.org/W3001062618","https://openalex.org/W3007910004","https://openalex.org/W3043499667","https://openalex.org/W3101792976","https://openalex.org/W3104831984","https://openalex.org/W3143756750","https://openalex.org/W3155920732","https://openalex.org/W3159250634","https://openalex.org/W3162291149","https://openalex.org/W3199328271","https://openalex.org/W3201437744","https://openalex.org/W4220936192","https://openalex.org/W4224241499","https://openalex.org/W4224998753","https://openalex.org/W4233881498","https://openalex.org/W4238216513","https://openalex.org/W4242467268","https://openalex.org/W4286899123","https://openalex.org/W4287064759","https://openalex.org/W4287871662","https://openalex.org/W4288414189","https://openalex.org/W4307570589","https://openalex.org/W4309617634","https://openalex.org/W4311843323","https://openalex.org/W4321276891","https://openalex.org/W4361011232","https://openalex.org/W4381190977","https://openalex.org/W4383648423","https://openalex.org/W4389564102"],"related_works":["https://openalex.org/W2007906249","https://openalex.org/W2908605513","https://openalex.org/W4385389164","https://openalex.org/W3125957671","https://openalex.org/W2898389145","https://openalex.org/W1966488223","https://openalex.org/W2403314867","https://openalex.org/W25821699","https://openalex.org/W2166738765","https://openalex.org/W2102350595"],"abstract_inverted_index":{"As":[0],"Artificial":[1],"Intelligence":[2],"(AI)":[3],"becomes":[4],"ubiquitous,":[5],"the":[6,122,140],"need":[7],"for":[8,15],"Explainable":[9],"AI":[10,91],"(XAI)":[11],"has":[12,41],"become":[13],"critical":[14],"transparency":[16],"and":[17,37,51,88,121,138],"trust":[18],"among":[19],"users.":[20],"A":[21],"significant":[22],"challenge":[23],"in":[24],"XAI":[25,106,136,144],"is":[26],"catering":[27],"to":[28,43,59,78,85,133],"diverse":[29],"users,":[30],"such":[31],"as":[32],"data":[33],"scientists,":[34],"domain":[35],"experts,":[36],"end-users.":[38],"Recent":[39],"research":[40,76,137],"started":[42],"investigate":[44,79],"how":[45,80],"users\u2019":[46],"characteristics":[47,82,117],"impact":[48],"interactions":[49],"with":[50,56,99,104],"user":[52,81,116,148],"experience":[53],"of":[54,142],"explanations,":[55],"a":[57,67],"view":[58],"personalizing":[60],"XAI.":[61],"However,":[62],"are":[63,83],"we":[64],"heading":[65],"down":[66],"rabbit":[68],"hole":[69],"by":[70],"focusing":[71],"on":[72,146],"unimportant":[73],"details?":[74],"Our":[75,96,129],"aimed":[77],"related":[84],"using,":[86],"understanding,":[87],"trusting":[89],"an":[90,105],"system":[92,107],"that":[93,108,113],"provides":[94,131],"explanations.":[95],"empirical":[97],"study":[98],"149":[100],"participants":[101],"who":[102],"interacted":[103],"flagged":[109],"inappropriate":[110],"comments":[111],"showed":[112],"very":[114],"few":[115],"mattered;":[118],"only":[119],"age":[120],"personality":[123],"trait":[124],"openness":[125],"influenced":[126],"actual":[127],"understanding.":[128],"work":[130],"evidence":[132],"reorient":[134],"user-focused":[135],"question":[139],"pursuit":[141],"personalized":[143],"based":[145],"fine-grained":[147],"characteristics.":[149]},"counts_by_year":[{"year":2026,"cited_by_count":11},{"year":2025,"cited_by_count":14},{"year":2024,"cited_by_count":1}],"updated_date":"2026-06-04T09:04:59.091469","created_date":"2025-10-10T00:00:00"}
