{"id":"https://openalex.org/W4396832998","doi":"https://doi.org/10.1145/3613904.3642034","title":"Machine and Human Understanding of Empathy in Online Peer Support: A Cognitive Behavioral Approach","display_name":"Machine and Human Understanding of Empathy in Online Peer Support: A Cognitive Behavioral Approach","publication_year":2024,"publication_date":"2024-05-11","ids":{"openalex":"https://openalex.org/W4396832998","doi":"https://doi.org/10.1145/3613904.3642034"},"language":"en","primary_location":{"id":"doi:10.1145/3613904.3642034","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613904.3642034","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613904.3642034","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3613904.3642034","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004935485","display_name":"S. Syed","orcid":"https://orcid.org/0009-0009-1512-2290"},"institutions":[{"id":"https://openalex.org/I175594653","display_name":"John Brown University","ror":"https://ror.org/02ct41q97","country_code":"US","type":"education","lineage":["https://openalex.org/I175594653"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Sara Syed","raw_affiliation_strings":["Department of Computer Science, Brown University, United States"],"raw_orcid":"https://orcid.org/0009-0009-1512-2290","affiliations":[{"raw_affiliation_string":"Department of Computer Science, Brown University, United States","institution_ids":["https://openalex.org/I175594653"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037883163","display_name":"Zainab Iftikhar","orcid":"https://orcid.org/0000-0002-4086-436X"},"institutions":[{"id":"https://openalex.org/I175594653","display_name":"John Brown University","ror":"https://ror.org/02ct41q97","country_code":"US","type":"education","lineage":["https://openalex.org/I175594653"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zainab Iftikhar","raw_affiliation_strings":["Department of Computer Science, Brown University, United States"],"raw_orcid":"https://orcid.org/0000-0002-4086-436X","affiliations":[{"raw_affiliation_string":"Department of Computer Science, Brown University, United States","institution_ids":["https://openalex.org/I175594653"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5097605665","display_name":"Amy Wei Xiao","orcid":"https://orcid.org/0009-0003-2303-8204"},"institutions":[{"id":"https://openalex.org/I175594653","display_name":"John Brown University","ror":"https://ror.org/02ct41q97","country_code":"US","type":"education","lineage":["https://openalex.org/I175594653"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Amy Wei Xiao","raw_affiliation_strings":["Department of Computer Science, Brown University, United States"],"raw_orcid":"https://orcid.org/0009-0003-2303-8204","affiliations":[{"raw_affiliation_string":"Department of Computer Science, Brown University, United States","institution_ids":["https://openalex.org/I175594653"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5052381120","display_name":"Jeff Huang","orcid":"https://orcid.org/0000-0002-3453-5666"},"institutions":[{"id":"https://openalex.org/I175594653","display_name":"John Brown University","ror":"https://ror.org/02ct41q97","country_code":"US","type":"education","lineage":["https://openalex.org/I175594653"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jeff Huang","raw_affiliation_strings":["Department of Computer Science, Brown University, United States"],"raw_orcid":"https://orcid.org/0000-0002-3453-5666","affiliations":[{"raw_affiliation_string":"Department of Computer Science, Brown University, United States","institution_ids":["https://openalex.org/I175594653"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5004935485"],"corresponding_institution_ids":["https://openalex.org/I175594653"],"apc_list":null,"apc_paid":null,"fwci":3.4599,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.92803102,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"13"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11639","display_name":"Mental Health and Patient Involvement","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12488","display_name":"Mental Health via Writing","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/empathy","display_name":"Empathy","score":0.9674369096755981},{"id":"https://openalex.org/keywords/active-listening","display_name":"Active listening","score":0.5390647053718567},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5166388154029846},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.45203012228012085},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3315991759300232},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.2608279585838318},{"id":"https://openalex.org/keywords/psychotherapist","display_name":"Psychotherapist","score":0.10053524374961853}],"concepts":[{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.9674369096755981},{"id":"https://openalex.org/C177291462","wikidata":"https://www.wikidata.org/wiki/Q423038","display_name":"Active listening","level":2,"score":0.5390647053718567},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5166388154029846},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.45203012228012085},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3315991759300232},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2608279585838318},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.10053524374961853},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3613904.3642034","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613904.3642034","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613904.3642034","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3613904.3642034","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613904.3642034","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613904.3642034","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[{"score":0.5699999928474426,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4396832998.pdf"},"referenced_works_count":30,"referenced_works":["https://openalex.org/W1777126191","https://openalex.org/W1996278360","https://openalex.org/W2047305901","https://openalex.org/W2048069702","https://openalex.org/W2052513452","https://openalex.org/W2053379884","https://openalex.org/W2054893680","https://openalex.org/W2095856855","https://openalex.org/W2133098917","https://openalex.org/W2145334744","https://openalex.org/W2146414486","https://openalex.org/W2167299310","https://openalex.org/W2185008769","https://openalex.org/W2404204925","https://openalex.org/W2410042140","https://openalex.org/W2587766627","https://openalex.org/W2753950934","https://openalex.org/W2790152177","https://openalex.org/W2795743556","https://openalex.org/W2802633069","https://openalex.org/W3039782026","https://openalex.org/W3104982372","https://openalex.org/W3154272574","https://openalex.org/W3173540771","https://openalex.org/W4280534742","https://openalex.org/W4308479772","https://openalex.org/W4366496526","https://openalex.org/W4376133551","https://openalex.org/W4386007184","https://openalex.org/W6602069213"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2022249999","https://openalex.org/W2790197180","https://openalex.org/W2321298859","https://openalex.org/W2020597600","https://openalex.org/W2623239735","https://openalex.org/W2914237138","https://openalex.org/W2049690772","https://openalex.org/W1443290736"],"abstract_inverted_index":{"Online":[0],"peer":[1,39],"support":[2,28,40,54,109],"provides":[3],"space":[4,73],"for":[5,19,74],"individuals":[6],"to":[7,47,53,82,94],"connect":[8],"with":[9,70],"others":[10],"and":[11,66,87,129],"seek":[12],"support.":[13],"However,":[14],"while":[15],"empathy":[16,105,117,123,133],"is":[17,124],"critical":[18],"effective":[20],"support,":[21],"studies":[22],"have":[23],"found":[24,59],"that":[25,51,60,122,130],"highly":[26],"empathetic":[27],"on":[29],"these":[30],"platforms":[31],"can":[32,92],"be":[33],"rare.":[34],"Using":[35],"data":[36],"from":[37],"online":[38],"platforms,":[41],"we":[42,120],"conducted":[43],"a":[44,72,126],"mixed-methods":[45],"analysis":[46],"study":[48],"the":[49,101],"factors":[50],"lead":[52],"seekers\u2019":[55],"perceived":[56,77,96],"empathy.":[57,97],"We":[58],"CBT":[61],"techniques":[62],"like":[63],"active":[64],"listening":[65],"reflective":[67],"restatements,":[68],"along":[69],"fostering":[71],"exploration,":[75],"increase":[76],"empathy,":[78],"whereas":[79],"rigid":[80],"adherence":[81],"structure,":[83],"misalignment":[84],"of":[85,89,104],"concerns,":[86],"lack":[88],"emotional":[90],"validation":[91],"contribute":[93],"low":[95,115],"In":[98],"addition,":[99],"despite":[100],"high":[102],"levels":[103],"reported":[106,114],"by":[107],"most":[108],"seekers":[110],"(85%),":[111],"computational":[112],"models":[113],"averaged":[116],"(1.69/6).":[118],"Lastly,":[119],"propose":[121],"not":[125],"quantifiable":[127],"metric":[128],"future":[131],"algorithmic":[132],"measurements":[134],"require":[135],"human":[136],"perspectives.":[137]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":1}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}