{"id":"https://openalex.org/W4396832356","doi":"https://doi.org/10.1145/3613904.3641905","title":"Dealing with Uncertainty: Understanding the Impact of Prognostic Versus Diagnostic Tasks on Trust and Reliance in Human-AI Decision Making","display_name":"Dealing with Uncertainty: Understanding the Impact of Prognostic Versus Diagnostic Tasks on Trust and Reliance in Human-AI Decision Making","publication_year":2024,"publication_date":"2024-05-11","ids":{"openalex":"https://openalex.org/W4396832356","doi":"https://doi.org/10.1145/3613904.3641905"},"language":"en","primary_location":{"id":"doi:10.1145/3613904.3641905","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613904.3641905","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613904.3641905","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3613904.3641905","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090642445","display_name":"Sara Salimzadeh","orcid":"https://orcid.org/0000-0001-8734-951X"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"Sara Salimzadeh","raw_affiliation_strings":["Web Information Systems, Delft University of Technology, Netherlands"],"affiliations":[{"raw_affiliation_string":"Web Information Systems, Delft University of Technology, Netherlands","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073826103","display_name":"Gaole He","orcid":"https://orcid.org/0000-0002-8152-4791"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Gaole He","raw_affiliation_strings":["Delft University of Technology, Netherlands"],"affiliations":[{"raw_affiliation_string":"Delft University of Technology, Netherlands","institution_ids":["https://openalex.org/I98358874"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038081564","display_name":"Ujwal Gadiraju","orcid":"https://orcid.org/0000-0002-6189-6539"},"institutions":[{"id":"https://openalex.org/I98358874","display_name":"Delft University of Technology","ror":"https://ror.org/02e2c7k09","country_code":"NL","type":"education","lineage":["https://openalex.org/I98358874"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Ujwal Gadiraju","raw_affiliation_strings":["Web Information Systems, Delft University of Technology, Netherlands"],"affiliations":[{"raw_affiliation_string":"Web Information Systems, Delft University of Technology, Netherlands","institution_ids":["https://openalex.org/I98358874"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5090642445"],"corresponding_institution_ids":["https://openalex.org/I98358874"],"apc_list":null,"apc_paid":null,"fwci":21.788,"has_fulltext":true,"cited_by_count":35,"citation_normalized_percentile":{"value":0.99724483,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"17"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9714000225067139,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12026","display_name":"Explainable Artificial Intelligence (XAI)","score":0.9646999835968018,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.7235199213027954},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6894901990890503},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5655218362808228},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.4659349322319031},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.45213690400123596},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.4519710838794708},{"id":"https://openalex.org/keywords/task-analysis","display_name":"Task analysis","score":0.4262789189815521},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.39645808935165405},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.334497332572937},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.08354392647743225}],"concepts":[{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.7235199213027954},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6894901990890503},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5655218362808228},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.4659349322319031},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.45213690400123596},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.4519710838794708},{"id":"https://openalex.org/C175154964","wikidata":"https://www.wikidata.org/wiki/Q380077","display_name":"Task analysis","level":3,"score":0.4262789189815521},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.39645808935165405},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.334497332572937},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08354392647743225},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3613904.3641905","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613904.3641905","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613904.3641905","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:tudelft.nl:uuid:2645b9b8-2598-4745-9569-b946ab3596ad","is_oa":true,"landing_page_url":"http://resolver.tudelft.nl/uuid:2645b9b8-2598-4745-9569-b946ab3596ad","pdf_url":"https://repository.tudelft.nl/file/File_feb90ed8-2bc2-4447-aeab-46dd66ff623b","source":{"id":"https://openalex.org/S4306400906","display_name":"Research Repository (Delft University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I98358874","host_organization_name":"Delft University of Technology","host_organization_lineage":["https://openalex.org/I98358874"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"conference paper"}],"best_oa_location":{"id":"doi:10.1145/3613904.3641905","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3613904.3641905","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3613904.3641905","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.8100000023841858}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4396832356.pdf","grobid_xml":"https://content.openalex.org/works/W4396832356.grobid-xml"},"referenced_works_count":139,"referenced_works":["https://openalex.org/W747268220","https://openalex.org/W1501005121","https://openalex.org/W1893903295","https://openalex.org/W1989943453","https://openalex.org/W2002253374","https://openalex.org/W2044140042","https://openalex.org/W2049638304","https://openalex.org/W2055669065","https://openalex.org/W2143074722","https://openalex.org/W2143417015","https://openalex.org/W2168747479","https://openalex.org/W2317320087","https://openalex.org/W2513928524","https://openalex.org/W2514903130","https://openalex.org/W2579555219","https://openalex.org/W2786242872","https://openalex.org/W2792183666","https://openalex.org/W2794740256","https://openalex.org/W2800029302","https://openalex.org/W2900390255","https://openalex.org/W2901895173","https://openalex.org/W2905034244","https://openalex.org/W2915124689","https://openalex.org/W2916797267","https://openalex.org/W2918027211","https://openalex.org/W2918341242","https://openalex.org/W2938175117","https://openalex.org/W2941320055","https://openalex.org/W2941411956","https://openalex.org/W2942073295","https://openalex.org/W2942157335","https://openalex.org/W2949832227","https://openalex.org/W2954180498","https://openalex.org/W2970837303","https://openalex.org/W2973456219","https://openalex.org/W2974075815","https://openalex.org/W2979477470","https://openalex.org/W2979893369","https://openalex.org/W2981686111","https://openalex.org/W2983137008","https://openalex.org/W2983996708","https://openalex.org/W2984353433","https://openalex.org/W2995188596","https://openalex.org/W2997560917","https://openalex.org/W2999637955","https://openalex.org/W3001062618","https://openalex.org/W3004483087","https://openalex.org/W3005876361","https://openalex.org/W3007910004","https://openalex.org/W3009578469","https://openalex.org/W3009804117","https://openalex.org/W3010300896","https://openalex.org/W3012451584","https://openalex.org/W3013998503","https://openalex.org/W3028689275","https://openalex.org/W3029022080","https://openalex.org/W3029725182","https://openalex.org/W3029900269","https://openalex.org/W3030350595","https://openalex.org/W3032816739","https://openalex.org/W3042045432","https://openalex.org/W3043499667","https://openalex.org/W3043870366","https://openalex.org/W3048549109","https://openalex.org/W3091793048","https://openalex.org/W3091801130","https://openalex.org/W3092437886","https://openalex.org/W3092479831","https://openalex.org/W3094262373","https://openalex.org/W3099742594","https://openalex.org/W3100046612","https://openalex.org/W3101792976","https://openalex.org/W3102139770","https://openalex.org/W3103751997","https://openalex.org/W3104831984","https://openalex.org/W3109162452","https://openalex.org/W3112374793","https://openalex.org/W3126380001","https://openalex.org/W3126538636","https://openalex.org/W3134111219","https://openalex.org/W3151927917","https://openalex.org/W3152997756","https://openalex.org/W3155920732","https://openalex.org/W3156106752","https://openalex.org/W3156222574","https://openalex.org/W3156281513","https://openalex.org/W3156666346","https://openalex.org/W3158839228","https://openalex.org/W3159250634","https://openalex.org/W3159343375","https://openalex.org/W3160343688","https://openalex.org/W3160735296","https://openalex.org/W3160909372","https://openalex.org/W3161631465","https://openalex.org/W3161926791","https://openalex.org/W3162793406","https://openalex.org/W3163128657","https://openalex.org/W3163411042","https://openalex.org/W3163443091","https://openalex.org/W3163667721","https://openalex.org/W3173265486","https://openalex.org/W3175914275","https://openalex.org/W3197182080","https://openalex.org/W3199781855","https://openalex.org/W3207598588","https://openalex.org/W3212896246","https://openalex.org/W4205748480","https://openalex.org/W4210361514","https://openalex.org/W4220693086","https://openalex.org/W4220893555","https://openalex.org/W4221056569","https://openalex.org/W4224980442","https://openalex.org/W4224981252","https://openalex.org/W4224990230","https://openalex.org/W4224998753","https://openalex.org/W4225001009","https://openalex.org/W4225001143","https://openalex.org/W4225006930","https://openalex.org/W4225105010","https://openalex.org/W4225159586","https://openalex.org/W4283157638","https://openalex.org/W4283172359","https://openalex.org/W4283771667","https://openalex.org/W4283781872","https://openalex.org/W4288083546","https://openalex.org/W4288086169","https://openalex.org/W4288414189","https://openalex.org/W4296191168","https://openalex.org/W4318620371","https://openalex.org/W4321392661","https://openalex.org/W4321786089","https://openalex.org/W4365999041","https://openalex.org/W4366003124","https://openalex.org/W4366085876","https://openalex.org/W4380365974","https://openalex.org/W4381189853","https://openalex.org/W4382395287","https://openalex.org/W4386119243","https://openalex.org/W4388624604"],"related_works":["https://openalex.org/W1564680838","https://openalex.org/W2003125260","https://openalex.org/W2060591604","https://openalex.org/W1992291644","https://openalex.org/W2166791242","https://openalex.org/W2585162246","https://openalex.org/W1934413089","https://openalex.org/W2098419343","https://openalex.org/W2051178964","https://openalex.org/W2989714914"],"abstract_inverted_index":{"While":[0],"existing":[1],"literature":[2],"has":[3],"explored":[4],"and":[5,21,42,47,60,69,125,130,141,157,182,201,228,240],"revealed":[6,137],"several":[7],"insights":[8],"pertaining":[9],"to":[10,56,77,90,118,162,176],"the":[11,36,78,91,97,112,120,192,208,223,235,244,253],"role":[12],"of":[13,23,40,80,93,99,114,122,172,211,225,246,255],"human":[14,45,128],"factors":[15],"(e.g.,":[16,26],"prior":[17],"experience,":[18],"domain":[19],"knowledge)":[20],"attributes":[22],"AI":[24,133,151,166,193,226],"systems":[25,167,194,227],"accuracy,":[27],"trustworthiness),":[28],"there":[29],"is":[30],"a":[31,84,100,104,115,144],"limited":[32],"understanding":[33],"around":[34],"how":[35,66],"important":[37],"task":[38,67,87,117,123,139,199],"characteristics":[39],"complexity":[41,68,75,124,140,200],"uncertainty":[43,70,88,126,142,256],"shape":[44],"decision-making":[46,259],"human-AI":[48,72,215,258],"team":[49],"performance.":[50],"In":[51,184],"this":[52,58,219],"work,":[53],"we":[54,186],"aim":[55],"address":[57],"research":[59],"empirical":[61,212],"gap":[62],"by":[63,198,238],"systematically":[64],"exploring":[65,214],"influence":[71],"decision-making.":[73,216],"Task":[74],"refers":[76,89],"load":[79],"information":[81],"associated":[82,95],"with":[83,96,155,234],"task,":[85],"while":[86,168],"level":[92],"unpredictability":[94],"outcome":[98],"task.":[101],"We":[102],"conducted":[103],"between-subjects":[105],"user":[106,148,189],"study":[107],"(N":[108],"=":[109],"258)":[110],"in":[111,191,257],"context":[113],"trip-planning":[116],"investigate":[119],"impact":[121,146],"on":[127,132,147,150,165],"trust":[129,190],"reliance":[131,149,174],"systems.":[134,152],"Our":[135,203],"results":[136],"that":[138,178,188,230],"have":[143],"significant":[145],"When":[153],"presented":[154],"complex":[156,181,239],"uncertain":[158,241],"tasks,":[159],"users":[160],"tended":[161],"rely":[163],"more":[164],"demonstrating":[169],"lower":[170],"levels":[171],"appropriate":[173],"compared":[175],"tasks":[177,250],"were":[179],"less":[180],"uncertain.":[183],"contrast,":[185],"found":[187],"was":[195],"not":[196],"influenced":[197],"uncertainty.":[202],"findings":[204],"can":[205,221,251],"help":[206],"inform":[207,222],"future":[209],"design":[210,224],"studies":[213],"Insights":[217],"from":[218],"work":[220],"interventions":[229],"are":[231],"better":[232],"aligned":[233],"challenges":[236],"posed":[237],"tasks.":[242],"Finally,":[243],"lens":[245],"diagnostic":[247],"versus":[248],"prognostic":[249],"inspire":[252],"operationalization":[254],"studies.":[260]},"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":24},{"year":2024,"cited_by_count":3}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}
