{"id":"https://openalex.org/W4392652677","doi":"https://doi.org/10.1145/3610978.3640633","title":"Goes to the Heart: Speaking the User's Native Language","display_name":"Goes to the Heart: Speaking the User's Native Language","publication_year":2024,"publication_date":"2024-03-10","ids":{"openalex":"https://openalex.org/W4392652677","doi":"https://doi.org/10.1145/3610978.3640633"},"language":"en","primary_location":{"id":"doi:10.1145/3610978.3640633","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3610978.3640633","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3610978.3640633","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3610978.3640633","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051606484","display_name":"Shaul Ashkenazi","orcid":"https://orcid.org/0000-0003-2705-9283"},"institutions":[{"id":"https://openalex.org/I7882870","display_name":"University of Glasgow","ror":"https://ror.org/00vtgdb53","country_code":"GB","type":"education","lineage":["https://openalex.org/I7882870"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Shaul Ashkenazi","raw_affiliation_strings":["University of Glasgow, Glasgow, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University of Glasgow, Glasgow, United Kingdom","institution_ids":["https://openalex.org/I7882870"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091225228","display_name":"Gabriel Skantze","orcid":"https://orcid.org/0000-0002-8579-1790"},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Gabriel Skantze","raw_affiliation_strings":["KTH Royal Institute of Technology, Stockholm, Sweden"],"affiliations":[{"raw_affiliation_string":"KTH Royal Institute of Technology, Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006724741","display_name":"Jane Stuart\u2010Smith","orcid":"https://orcid.org/0000-0001-7400-9436"},"institutions":[{"id":"https://openalex.org/I7882870","display_name":"University of Glasgow","ror":"https://ror.org/00vtgdb53","country_code":"GB","type":"education","lineage":["https://openalex.org/I7882870"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Jane Stuart-Smith","raw_affiliation_strings":["University of Glasgow, Glasgow, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University of Glasgow, Glasgow, United Kingdom","institution_ids":["https://openalex.org/I7882870"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045191894","display_name":"Mary Ellen Foster","orcid":"https://orcid.org/0000-0002-1228-7657"},"institutions":[{"id":"https://openalex.org/I7882870","display_name":"University of Glasgow","ror":"https://ror.org/00vtgdb53","country_code":"GB","type":"education","lineage":["https://openalex.org/I7882870"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Mary Ellen Foster","raw_affiliation_strings":["University of Glasgow, Glasgow, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University of Glasgow, Glasgow, United Kingdom","institution_ids":["https://openalex.org/I7882870"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5051606484"],"corresponding_institution_ids":["https://openalex.org/I7882870"],"apc_list":null,"apc_paid":null,"fwci":1.438,"has_fulltext":true,"cited_by_count":4,"citation_normalized_percentile":{"value":0.83377359,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":97,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"214","last_page":"218"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13382","display_name":"Robotics and Automated Systems","score":0.9685999751091003,"subfield":{"id":"https://openalex.org/subfields/2207","display_name":"Control and Systems Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/refugee","display_name":"Refugee","score":0.8493615388870239},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.651226818561554},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5517796277999878},{"id":"https://openalex.org/keywords/bureaucracy","display_name":"Bureaucracy","score":0.5210161209106445},{"id":"https://openalex.org/keywords/human\u2013robot-interaction","display_name":"Human\u2013robot interaction","score":0.493475079536438},{"id":"https://openalex.org/keywords/language-barrier","display_name":"Language barrier","score":0.44989532232284546},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.42434677481651306},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.42179441452026367},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.4003642201423645},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.3451772630214691},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.3380427956581116},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.33631381392478943},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2549491226673126},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.23673832416534424},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.10797828435897827}],"concepts":[{"id":"https://openalex.org/C173145845","wikidata":"https://www.wikidata.org/wiki/Q131572","display_name":"Refugee","level":2,"score":0.8493615388870239},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.651226818561554},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5517796277999878},{"id":"https://openalex.org/C51575053","wikidata":"https://www.wikidata.org/wiki/Q72468","display_name":"Bureaucracy","level":3,"score":0.5210161209106445},{"id":"https://openalex.org/C145460709","wikidata":"https://www.wikidata.org/wiki/Q859951","display_name":"Human\u2013robot interaction","level":3,"score":0.493475079536438},{"id":"https://openalex.org/C47602998","wikidata":"https://www.wikidata.org/wiki/Q2588869","display_name":"Language barrier","level":2,"score":0.44989532232284546},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.42434677481651306},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.42179441452026367},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4003642201423645},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3451772630214691},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3380427956581116},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.33631381392478943},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2549491226673126},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.23673832416534424},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.10797828435897827},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3610978.3640633","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3610978.3640633","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3610978.3640633","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction","raw_type":"proceedings-article"},{"id":"pmh:oai:eprints.gla.ac.uk:316902","is_oa":true,"landing_page_url":"https://eprints.gla.ac.uk/view/author/63467.html>","pdf_url":"https://eprints.gla.ac.uk/316902/2/316902.pdf","source":{"id":"https://openalex.org/S4210235606","display_name":"ENLIGHTEN (Jurnal Bimbingan dan Konseling Islam)","issn_l":"2622-8912","issn":["2622-8912","2622-8920"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":{"id":"doi:10.1145/3610978.3640633","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3610978.3640633","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3610978.3640633","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.4399999976158142,"display_name":"Quality Education"}],"awards":[{"id":"https://openalex.org/G2133464415","display_name":null,"funder_award_id":"EP/S02266X/1","funder_id":"https://openalex.org/F4320314731","funder_display_name":"UK Research and Innovation"},{"id":"https://openalex.org/G6349709139","display_name":null,"funder_award_id":"P/S02266X/1","funder_id":"https://openalex.org/F4320314731","funder_display_name":"UK Research and Innovation"}],"funders":[{"id":"https://openalex.org/F4320314731","display_name":"UK Research and Innovation","ror":"https://ror.org/001aqnf71"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4392652677.pdf","grobid_xml":"https://content.openalex.org/works/W4392652677.grobid-xml"},"referenced_works_count":20,"referenced_works":["https://openalex.org/W2068406960","https://openalex.org/W2767263466","https://openalex.org/W2789669838","https://openalex.org/W2791274871","https://openalex.org/W2902884642","https://openalex.org/W2904712668","https://openalex.org/W2985601033","https://openalex.org/W3012624518","https://openalex.org/W3014320833","https://openalex.org/W3029251368","https://openalex.org/W3031172930","https://openalex.org/W3121222079","https://openalex.org/W3215658774","https://openalex.org/W4223936941","https://openalex.org/W4246195089","https://openalex.org/W4312550024","https://openalex.org/W4312766350","https://openalex.org/W4323537001","https://openalex.org/W4386556211","https://openalex.org/W4388624209"],"related_works":["https://openalex.org/W2360685388","https://openalex.org/W2056840011","https://openalex.org/W2034193224","https://openalex.org/W4367315550","https://openalex.org/W4287179229","https://openalex.org/W3205513966","https://openalex.org/W4311850796","https://openalex.org/W3120459843","https://openalex.org/W4366547574","https://openalex.org/W3200191727"],"abstract_inverted_index":{"We":[0,123],"are":[1,51,72,152],"developing":[2],"a":[3,17,34,47,53,74,81,94,103,125],"social":[4],"robot":[5,35,108,130,161],"to":[6,19,32,91,158],"work":[7],"alongside":[8],"human":[9],"support":[10,38,59,156,167],"workers":[11],"who":[12],"help":[13],"new":[14,75],"arrivals":[15],"in":[16,25,43,63,73,80,93],"country":[18,76],"navigate":[20],"the":[21,44,64,69,107,115,129,136,146,160],"necessary":[22],"bureaucratic":[23],"processes":[24],"that":[26,36,111,139,164],"country.":[27],"The":[28],"ultimate":[29],"goal":[30],"is":[31,110],"develop":[33],"can":[37,165],"refugees":[39,168],"and":[40,77,132,134,169],"asylum":[41,170],"seekers":[42],"UK.":[45],"As":[46,68],"first":[48],"step,":[49],"we":[50,148,151],"targeting":[52],"less":[54],"vulnerable":[55],"population":[56],"with":[57,154],"similar":[58],"needs:":[60],"international":[61],"students":[62],"University":[65],"of":[66,83,106,128],"Glasgow.":[67],"target":[70],"users":[71],"may":[78],"be":[79,142],"state":[82],"stress":[84],"when":[85],"they":[86],"seek":[87],"support,":[88],"forcing":[89],"them":[90],"communicate":[92],"foreign":[95],"language":[96,118],"will":[97,140],"only":[98],"fuel":[99],"their":[100],"anxiety,":[101],"so":[102],"crucial":[104],"aspect":[105],"design":[109],"it":[112],"should":[113],"speak":[114],"users'":[116],"native":[117],"if":[119],"at":[120],"all":[121],"possible.":[122],"provide":[124],"technical":[126],"description":[127],"hardware":[131],"software,":[133],"describe":[135],"user":[137],"study":[138],"shortly":[141],"carried":[143],"out.":[144],"At":[145],"end,":[147],"explain":[149],"how":[150],"engaging":[153],"refugee":[155],"organisations":[157],"extend":[159],"into":[162],"one":[163],"also":[166],"seekers.":[171]},"counts_by_year":[{"year":2025,"cited_by_count":4}],"updated_date":"2026-03-14T08:43:22.919905","created_date":"2025-10-10T00:00:00"}