{"id":"https://openalex.org/W4392661888","doi":"https://doi.org/10.1145/3610978.3640599","title":"Designing Healthcare Robots at Home for Older Adults: A Kano Model Perspective","display_name":"Designing Healthcare Robots at Home for Older Adults: A Kano Model Perspective","publication_year":2024,"publication_date":"2024-03-10","ids":{"openalex":"https://openalex.org/W4392661888","doi":"https://doi.org/10.1145/3610978.3640599"},"language":"en","primary_location":{"id":"doi:10.1145/3610978.3640599","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3610978.3640599","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://deepblue.lib.umich.edu/bitstream/2027.42/192071/1/Zhang%20et%20al.%202024%20LBR.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047087184","display_name":"Qiaoning Zhang","orcid":"https://orcid.org/0000-0002-2905-9853"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Qiaoning Zhang","raw_affiliation_strings":["College of Engineering, University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":"https://orcid.org/0000-0002-2905-9853","affiliations":[{"raw_affiliation_string":"College of Engineering, University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047702220","display_name":"Feng Zhou","orcid":"https://orcid.org/0000-0001-6123-073X"},"institutions":[{"id":"https://openalex.org/I4210130704","display_name":"University of Michigan\u2013Dearborn","ror":"https://ror.org/035wtm547","country_code":"US","type":"education","lineage":["https://openalex.org/I4210130704"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Feng Zhou","raw_affiliation_strings":["University of Michigan, Dearborn, MI, USA"],"raw_orcid":"https://orcid.org/0000-0001-6123-073X","affiliations":[{"raw_affiliation_string":"University of Michigan, Dearborn, MI, USA","institution_ids":["https://openalex.org/I4210130704"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084955075","display_name":"Lionel Robert","orcid":"https://orcid.org/0000-0002-1410-2601"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Lionel P. Robert Jr.","raw_affiliation_strings":["University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":"https://orcid.org/0000-0002-1410-2601","affiliations":[{"raw_affiliation_string":"University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5067895217","display_name":"X. Jessie Yang","orcid":"https://orcid.org/0000-0001-6071-0387"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"X. Jessie Yang","raw_affiliation_strings":["University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":"https://orcid.org/0000-0001-6071-0387","affiliations":[{"raw_affiliation_string":"University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.836,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.9265167,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1183","last_page":"1187"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/clarity","display_name":"CLARITY","score":0.8047947883605957},{"id":"https://openalex.org/keywords/kano-model","display_name":"Kano model","score":0.755842924118042},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.6842935085296631},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.6634364128112793},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.6601315140724182},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.6319694519042969},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5727244019508362},{"id":"https://openalex.org/keywords/independence","display_name":"Independence (probability theory)","score":0.5554008483886719},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4525758624076843},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45065638422966003},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"Patient satisfaction","score":0.4431709051132202},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.4286397695541382},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.42567378282546997},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3798994719982147},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.37557563185691833},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.3278845548629761},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.31026768684387207},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.251228928565979},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2024545967578888},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.19789430499076843},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.07479855418205261}],"concepts":[{"id":"https://openalex.org/C2777146004","wikidata":"https://www.wikidata.org/wiki/Q14949826","display_name":"CLARITY","level":2,"score":0.8047947883605957},{"id":"https://openalex.org/C33516993","wikidata":"https://www.wikidata.org/wiki/Q1068173","display_name":"Kano model","level":4,"score":0.755842924118042},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.6842935085296631},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.6634364128112793},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.6601315140724182},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.6319694519042969},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5727244019508362},{"id":"https://openalex.org/C35651441","wikidata":"https://www.wikidata.org/wiki/Q625303","display_name":"Independence (probability theory)","level":2,"score":0.5554008483886719},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4525758624076843},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45065638422966003},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.4431709051132202},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4286397695541382},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.42567378282546997},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3798994719982147},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.37557563185691833},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3278845548629761},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.31026768684387207},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.251228928565979},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2024545967578888},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19789430499076843},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.07479855418205261},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3610978.3640599","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3610978.3640599","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion of the 2024 ACM/IEEE International Conference on Human-Robot Interaction","raw_type":"proceedings-article"},{"id":"pmh:oai:deepblue.lib.umich.edu:2027.42/192071","is_oa":true,"landing_page_url":"https://hdl.handle.net/2027.42/192071","pdf_url":"http://deepblue.lib.umich.edu/bitstream/2027.42/192071/1/Zhang%20et%20al.%202024%20LBR.pdf","source":{"id":"https://openalex.org/S4306400393","display_name":"Deep Blue (University of Michigan)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I27837315","host_organization_name":"University of Michigan","host_organization_lineage":["https://openalex.org/I27837315"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference Paper"}],"best_oa_location":{"id":"pmh:oai:deepblue.lib.umich.edu:2027.42/192071","is_oa":true,"landing_page_url":"https://hdl.handle.net/2027.42/192071","pdf_url":"http://deepblue.lib.umich.edu/bitstream/2027.42/192071/1/Zhang%20et%20al.%202024%20LBR.pdf","source":{"id":"https://openalex.org/S4306400393","display_name":"Deep Blue (University of Michigan)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I27837315","host_organization_name":"University of Michigan","host_organization_lineage":["https://openalex.org/I27837315"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference Paper"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G5944653114","display_name":null,"funder_award_id":"R18 HS028963-01","funder_id":"https://openalex.org/F4320323817","funder_display_name":"Universitas Brawijaya"}],"funders":[{"id":"https://openalex.org/F4320323817","display_name":"Universitas Brawijaya","ror":"https://ror.org/01wk3d929"},{"id":"https://openalex.org/F4320332177","display_name":"Agency for Healthcare Research and Quality","ror":"https://ror.org/03jmfdf59"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4392661888.pdf","grobid_xml":"https://content.openalex.org/works/W4392661888.grobid-xml"},"referenced_works_count":28,"referenced_works":["https://openalex.org/W635515257","https://openalex.org/W1574912415","https://openalex.org/W1585155070","https://openalex.org/W1972361065","https://openalex.org/W1976869056","https://openalex.org/W2006002219","https://openalex.org/W2016671493","https://openalex.org/W2029414378","https://openalex.org/W2077565335","https://openalex.org/W2078844124","https://openalex.org/W2088831794","https://openalex.org/W2103530214","https://openalex.org/W2138672357","https://openalex.org/W2162709258","https://openalex.org/W2200959121","https://openalex.org/W2465276110","https://openalex.org/W2591668153","https://openalex.org/W2609648232","https://openalex.org/W2790176108","https://openalex.org/W2792498685","https://openalex.org/W2794425661","https://openalex.org/W2887378960","https://openalex.org/W2902724603","https://openalex.org/W3014679511","https://openalex.org/W3055856586","https://openalex.org/W3122120938","https://openalex.org/W4220875151","https://openalex.org/W6635101376"],"related_works":["https://openalex.org/W1999152178","https://openalex.org/W2042615351","https://openalex.org/W3184416138","https://openalex.org/W81710832","https://openalex.org/W4211188311","https://openalex.org/W2142456001","https://openalex.org/W169335072","https://openalex.org/W2744892969","https://openalex.org/W3213268600","https://openalex.org/W750992391"],"abstract_inverted_index":{"Healthcare":[0],"robots":[1,47],"at":[2],"home":[3],"are":[4,96],"increasingly":[5],"essential":[6],"for":[7],"promoting":[8],"the":[9,35,43],"independence":[10],"of":[11,23,45,73],"older":[12,57,67],"adults,":[13],"yet":[14],"their":[15],"widespread":[16],"acceptance":[17,55],"is":[18,104,119],"hindered":[19],"by":[20],"a":[21,61,71,105],"lack":[22],"clarity":[24],"regarding":[25],"optimal":[26],"design":[27,79],"features.":[28,75],"To":[29],"address":[30],"this,":[31],"this":[32],"study":[33,63],"employs":[34],"Kano":[36],"model":[37],"to":[38,69],"systematically":[39],"identify":[40],"and":[41,54,86,90,93],"prioritize":[42],"features":[44,80,125],"healthcare":[46],"that":[48,81],"most":[49],"significantly":[50],"influence":[51],"user":[52,84],"satisfaction":[53,85],"among":[56],"adults.":[58],"We":[59],"conducted":[60],"survey":[62],"with":[64,115,123],"253":[65],"U.S.":[66],"adults":[68],"evaluate":[70],"variety":[72],"robot":[74],"The":[76],"results":[77],"highlight":[78],"markedly":[82],"affect":[83],"acceptance.":[87],"'Medication":[88],"Management'":[89],"'Managing":[91],"Illness":[92],"Monitoring":[94],"Health'":[95],"identified":[97],"as":[98,121],"one-dimensional":[99],"features,":[100,118],"whereas":[101],"'Animal-like":[102],"Appearance'":[103],"less":[106],"favored":[107],"reverse":[108],"feature,":[109],"potentially":[110],"diminishing":[111],"satisfaction.":[112],"'Housework'":[113],"along":[114],"seven":[116],"other":[117],"recognized":[120],"attractive,":[122],"sixteen":[124],"deemed":[126],"indifferent.":[127]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
