{"id":"https://openalex.org/W4392633803","doi":"https://doi.org/10.1145/3610977.3634943","title":"What a Thing to Say! Which Linguistic Politeness Strategies Should Robots Use in Noncompliance Interactions?","display_name":"What a Thing to Say! Which Linguistic Politeness Strategies Should Robots Use in Noncompliance Interactions?","publication_year":2024,"publication_date":"2024-03-10","ids":{"openalex":"https://openalex.org/W4392633803","doi":"https://doi.org/10.1145/3610977.3634943"},"language":"en","primary_location":{"id":"doi:10.1145/3610977.3634943","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3610977.3634943","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3610977.3634943","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3610977.3634943","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5071554567","display_name":"Terran Mott","orcid":"https://orcid.org/0000-0003-1500-4568"},"institutions":[{"id":"https://openalex.org/I167576493","display_name":"Colorado School of Mines","ror":"https://ror.org/04raf6v53","country_code":"US","type":"education","lineage":["https://openalex.org/I167576493"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Terran Mott","raw_affiliation_strings":["Colorado School of Mines, Golden, CO, USA"],"raw_orcid":"https://orcid.org/0000-0003-1500-4568","affiliations":[{"raw_affiliation_string":"Colorado School of Mines, Golden, CO, USA","institution_ids":["https://openalex.org/I167576493"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5094111547","display_name":"Aaron Fanganello","orcid":"https://orcid.org/0009-0008-5917-9961"},"institutions":[{"id":"https://openalex.org/I167576493","display_name":"Colorado School of Mines","ror":"https://ror.org/04raf6v53","country_code":"US","type":"education","lineage":["https://openalex.org/I167576493"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Aaron Fanganello","raw_affiliation_strings":["Colorado School of Mines, Golden, CO, USA"],"raw_orcid":"https://orcid.org/0009-0008-5917-9961","affiliations":[{"raw_affiliation_string":"Colorado School of Mines, Golden, CO, USA","institution_ids":["https://openalex.org/I167576493"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101736923","display_name":"Tom Williams","orcid":null},"institutions":[{"id":"https://openalex.org/I167576493","display_name":"Colorado School of Mines","ror":"https://ror.org/04raf6v53","country_code":"US","type":"education","lineage":["https://openalex.org/I167576493"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Tom Williams","raw_affiliation_strings":["Colorado School of Mines, Golden, CO, USA"],"raw_orcid":"https://orcid.org/0000-0001-7921-771X","affiliations":[{"raw_affiliation_string":"Colorado School of Mines, Golden, CO, USA","institution_ids":["https://openalex.org/I167576493"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5071554567"],"corresponding_institution_ids":["https://openalex.org/I167576493"],"apc_list":null,"apc_paid":null,"fwci":18.6768,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.99118015,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"501","last_page":"510"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9894999861717224,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11148","display_name":"Language, Metaphor, and Cognition","score":0.9857000112533569,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/politeness","display_name":"Politeness","score":0.9607731699943542},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.7507078647613525},{"id":"https://openalex.org/keywords/politeness-theory","display_name":"Politeness theory","score":0.5996856689453125},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5178540349006653},{"id":"https://openalex.org/keywords/norm","display_name":"Norm (philosophy)","score":0.510761022567749},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.5033766627311707},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.47997450828552246},{"id":"https://openalex.org/keywords/face","display_name":"Face (sociological concept)","score":0.46242445707321167},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3480435609817505},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.32415246963500977},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.32149747014045715},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.14839032292366028}],"concepts":[{"id":"https://openalex.org/C61123122","wikidata":"https://www.wikidata.org/wiki/Q281287","display_name":"Politeness","level":2,"score":0.9607731699943542},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.7507078647613525},{"id":"https://openalex.org/C58393919","wikidata":"https://www.wikidata.org/wiki/Q7210152","display_name":"Politeness theory","level":3,"score":0.5996856689453125},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5178540349006653},{"id":"https://openalex.org/C191795146","wikidata":"https://www.wikidata.org/wiki/Q3878446","display_name":"Norm (philosophy)","level":2,"score":0.510761022567749},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.5033766627311707},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.47997450828552246},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.46242445707321167},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3480435609817505},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.32415246963500977},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.32149747014045715},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.14839032292366028},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3610977.3634943","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3610977.3634943","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3610977.3634943","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3610977.3634943","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3610977.3634943","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3610977.3634943","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G4722153749","display_name":null,"funder_award_id":"19RT0497","funder_id":"https://openalex.org/F4320323817","funder_display_name":"Universitas Brawijaya"}],"funders":[{"id":"https://openalex.org/F4320323817","display_name":"Universitas Brawijaya","ror":"https://ror.org/01wk3d929"}],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4392633803.pdf"},"referenced_works_count":48,"referenced_works":["https://openalex.org/W216263296","https://openalex.org/W1980777647","https://openalex.org/W1985489405","https://openalex.org/W2029705137","https://openalex.org/W2044664635","https://openalex.org/W2063594338","https://openalex.org/W2083794761","https://openalex.org/W2086299222","https://openalex.org/W2103530214","https://openalex.org/W2114127330","https://openalex.org/W2153273506","https://openalex.org/W2155930071","https://openalex.org/W2156732358","https://openalex.org/W2405357702","https://openalex.org/W2466238859","https://openalex.org/W2576804375","https://openalex.org/W2604799547","https://openalex.org/W2745199108","https://openalex.org/W2771349606","https://openalex.org/W2884442519","https://openalex.org/W2901088560","https://openalex.org/W2919941268","https://openalex.org/W2933500682","https://openalex.org/W2961936370","https://openalex.org/W3009640428","https://openalex.org/W3010412824","https://openalex.org/W3039702897","https://openalex.org/W3134046199","https://openalex.org/W3134407231","https://openalex.org/W3183109154","https://openalex.org/W3208238745","https://openalex.org/W4211126639","https://openalex.org/W4221158799","https://openalex.org/W4231533450","https://openalex.org/W4231809946","https://openalex.org/W4241339470","https://openalex.org/W4243624667","https://openalex.org/W4300590234","https://openalex.org/W4312342509","https://openalex.org/W4312372788","https://openalex.org/W4312771599","https://openalex.org/W4312946015","https://openalex.org/W4312954960","https://openalex.org/W4313072111","https://openalex.org/W4323687853","https://openalex.org/W4388623977","https://openalex.org/W4392633984","https://openalex.org/W6645409810"],"related_works":["https://openalex.org/W2581361267","https://openalex.org/W2902479072","https://openalex.org/W2966304526","https://openalex.org/W2362328604","https://openalex.org/W3166434606","https://openalex.org/W3178113272","https://openalex.org/W2001518704","https://openalex.org/W4280650107","https://openalex.org/W4206135091","https://openalex.org/W2385946220"],"abstract_inverted_index":{"For":[0],"social":[1,19],"robots":[2,32,51,79,104],"to":[3,33,54,61,80,105,117],"succeed":[4],"in":[5,11,38],"human":[6,120],"environments,":[7],"they":[8,112],"must":[9],"respond":[10],"effective":[12,136],"yet":[13,64],"appropriate":[14,65,139],"ways":[15],"when":[16,24],"humans":[17,25],"violate":[18],"and":[20,36,43,137],"moral":[21],"norms,":[22],"e.g.,":[23],"give":[26],"them":[27,116],"unethical":[28],"commands.":[29],"Humans":[30],"expect":[31,103,115],"be":[34],"competent":[35],"proportional":[37],"their":[39,59,110],"norm":[40],"violation":[41],"responses,":[42,111],"there":[44],"are":[45,76,132],"a":[46,87],"wide":[47],"range":[48],"of":[49,58,90,109],"strategies":[50,75,126,141],"could":[52],"use":[53,89,128,143],"tune":[55],"the":[56,107],"politeness":[57,95,108,125],"utterances":[60],"achieve":[62],"effective,":[63],"responses.":[66],"Yet":[67],"it":[68],"is":[69],"not":[70,114],"obvious":[71],"whether":[72],"all":[73],"such":[74],"suitable":[77],"for":[78],"use.":[81],"In":[82],"this":[83],"work,":[84],"we":[85],"assess":[86],"robot's":[88],"human-like":[91],"Face":[92],"Theoretic":[93],"linguistic":[94,121,124],"strategies.":[96],"Our":[97],"results":[98],"show":[99],"that":[100,127,142],"while":[101],"people":[102],"modulate":[106],"do":[113],"strictly":[118],"mimic":[119],"behaviors.":[122],"Specifically,":[123],"direct,":[129],"formal":[130],"language":[131],"perceived":[133],"as":[134],"more":[135,138],"than":[140],"indirect,":[144],"informal":[145],"language.":[146]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":1}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}