{"id":"https://openalex.org/W4387344905","doi":"https://doi.org/10.1145/3610104","title":"The Relevance of KES-Oriented Processes for the Implementation of ERP Systems: Findings From an Empirical Study in German SMEs","display_name":"The Relevance of KES-Oriented Processes for the Implementation of ERP Systems: Findings From an Empirical Study in German SMEs","publication_year":2023,"publication_date":"2023-09-28","ids":{"openalex":"https://openalex.org/W4387344905","doi":"https://doi.org/10.1145/3610104"},"language":"en","primary_location":{"id":"doi:10.1145/3610104","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3610104","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3610104","source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3610104","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088147226","display_name":"Philipp M. Rutz","orcid":null},"institutions":[{"id":"https://openalex.org/I206895457","display_name":"University of Siegen","ror":"https://ror.org/02azyry73","country_code":"DE","type":"education","lineage":["https://openalex.org/I206895457"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Philipp Rutz","raw_affiliation_strings":["University of Siegen, Siegen, Germany"],"raw_orcid":"https://orcid.org/0000-0003-1858-9477","affiliations":[{"raw_affiliation_string":"University of Siegen, Siegen, Germany","institution_ids":["https://openalex.org/I206895457"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071482746","display_name":"Christoph Kotthaus","orcid":"https://orcid.org/0000-0003-2827-6802"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Christoph Kotthaus","raw_affiliation_strings":["AVENTUM GmbH, Siegen, Germany"],"raw_orcid":"https://orcid.org/0000-0003-2827-6802","affiliations":[{"raw_affiliation_string":"AVENTUM GmbH, Siegen, Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041555505","display_name":"Aparecido Fabiano Pinatti de Carvalho","orcid":"https://orcid.org/0000-0002-8441-8580"},"institutions":[{"id":"https://openalex.org/I184942183","display_name":"University of Oslo","ror":"https://ror.org/01xtthb56","country_code":"NO","type":"education","lineage":["https://openalex.org/I184942183"]}],"countries":["NO"],"is_corresponding":false,"raw_author_name":"Aparecido Fabiano Pinatti de Carvalho","raw_affiliation_strings":["University of Oslo, Oslo, Norway"],"raw_orcid":"https://orcid.org/0000-0002-8441-8580","affiliations":[{"raw_affiliation_string":"University of Oslo, Oslo, Norway","institution_ids":["https://openalex.org/I184942183"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054544110","display_name":"Dave Randall","orcid":null},"institutions":[{"id":"https://openalex.org/I206895457","display_name":"University of Siegen","ror":"https://ror.org/02azyry73","country_code":"DE","type":"education","lineage":["https://openalex.org/I206895457"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Dave Randall","raw_affiliation_strings":["University of Siegen, Siegen, Germany"],"raw_orcid":"https://orcid.org/0000-0001-8613-3477","affiliations":[{"raw_affiliation_string":"University of Siegen, Siegen, Germany","institution_ids":["https://openalex.org/I206895457"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088611904","display_name":"Volkmar Pipek","orcid":"https://orcid.org/0000-0002-3136-307X"},"institutions":[{"id":"https://openalex.org/I206895457","display_name":"University of Siegen","ror":"https://ror.org/02azyry73","country_code":"DE","type":"education","lineage":["https://openalex.org/I206895457"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Volkmar Pipek","raw_affiliation_strings":["University of Siegen, Siegen, Germany"],"raw_orcid":"https://orcid.org/0000-0002-3136-307X","affiliations":[{"raw_affiliation_string":"University of Siegen, Siegen, Germany","institution_ids":["https://openalex.org/I206895457"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5088147226"],"corresponding_institution_ids":["https://openalex.org/I206895457"],"apc_list":null,"apc_paid":{"value":783,"currency":"EUR","value_usd":844},"fwci":1.8469,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.87600875,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":"7","issue":"CSCW2","first_page":"1","last_page":"34"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9890999794006348,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9779000282287598,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workaround","display_name":"Workaround","score":0.8437743782997131},{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"Enterprise resource planning","score":0.8390171527862549},{"id":"https://openalex.org/keywords/appropriation","display_name":"Appropriation","score":0.628515362739563},{"id":"https://openalex.org/keywords/german","display_name":"German","score":0.5877404808998108},{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.5692304968833923},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5124049782752991},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.502931535243988},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.4981241226196289},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.47429779171943665},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.427713006734848},{"id":"https://openalex.org/keywords/underpinning","display_name":"Underpinning","score":0.4228160083293915},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.30687886476516724},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1490398645401001},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.14141890406608582}],"concepts":[{"id":"https://openalex.org/C194541083","wikidata":"https://www.wikidata.org/wiki/Q457174","display_name":"Workaround","level":2,"score":0.8437743782997131},{"id":"https://openalex.org/C2777960535","wikidata":"https://www.wikidata.org/wiki/Q131508","display_name":"Enterprise resource planning","level":2,"score":0.8390171527862549},{"id":"https://openalex.org/C2776931063","wikidata":"https://www.wikidata.org/wiki/Q4781738","display_name":"Appropriation","level":2,"score":0.628515362739563},{"id":"https://openalex.org/C154775046","wikidata":"https://www.wikidata.org/wiki/Q188","display_name":"German","level":2,"score":0.5877404808998108},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.5692304968833923},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5124049782752991},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.502931535243988},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4981241226196289},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.47429779171943665},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.427713006734848},{"id":"https://openalex.org/C2780871342","wikidata":"https://www.wikidata.org/wiki/Q7883752","display_name":"Underpinning","level":2,"score":0.4228160083293915},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.30687886476516724},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1490398645401001},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14141890406608582},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C147176958","wikidata":"https://www.wikidata.org/wiki/Q77590","display_name":"Civil engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3610104","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3610104","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3610104","source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1145/3610104","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3610104","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3610104","source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G6220985169","display_name":null,"funder_award_id":"02L20C021","funder_id":"https://openalex.org/F4320321114","funder_display_name":"Bundesministerium f\u00fcr Bildung und Forschung"}],"funders":[{"id":"https://openalex.org/F4320321114","display_name":"Bundesministerium f\u00fcr Bildung und Forschung","ror":"https://ror.org/04pz7b180"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4387344905.pdf","grobid_xml":"https://content.openalex.org/works/W4387344905.grobid-xml"},"referenced_works_count":51,"referenced_works":["https://openalex.org/W110542310","https://openalex.org/W573981857","https://openalex.org/W1499809638","https://openalex.org/W1575714269","https://openalex.org/W1606914663","https://openalex.org/W1889476234","https://openalex.org/W1903453753","https://openalex.org/W1965099162","https://openalex.org/W1967873612","https://openalex.org/W1968646645","https://openalex.org/W1969319568","https://openalex.org/W1970231710","https://openalex.org/W1975376537","https://openalex.org/W1976810358","https://openalex.org/W1983005620","https://openalex.org/W1989997287","https://openalex.org/W2008831439","https://openalex.org/W2014251728","https://openalex.org/W2020303288","https://openalex.org/W2024241283","https://openalex.org/W2030586028","https://openalex.org/W2033797509","https://openalex.org/W2053908918","https://openalex.org/W2068244303","https://openalex.org/W2077844853","https://openalex.org/W2096059703","https://openalex.org/W2098925541","https://openalex.org/W2105240799","https://openalex.org/W2106848740","https://openalex.org/W2117777000","https://openalex.org/W2120482701","https://openalex.org/W2128545173","https://openalex.org/W2130457181","https://openalex.org/W2143107436","https://openalex.org/W2157746366","https://openalex.org/W2162429645","https://openalex.org/W2168703880","https://openalex.org/W2169534465","https://openalex.org/W2221692138","https://openalex.org/W2396614874","https://openalex.org/W2530220437","https://openalex.org/W2801596819","https://openalex.org/W2887673564","https://openalex.org/W2944776478","https://openalex.org/W2946994805","https://openalex.org/W2998495788","https://openalex.org/W3030475425","https://openalex.org/W3081764108","https://openalex.org/W4232488826","https://openalex.org/W4245038467","https://openalex.org/W4315840645"],"related_works":["https://openalex.org/W4381612620","https://openalex.org/W2950380533","https://openalex.org/W2998499456","https://openalex.org/W2893207040","https://openalex.org/W3127868735","https://openalex.org/W1840516357","https://openalex.org/W2753986652","https://openalex.org/W4387616455","https://openalex.org/W971576836","https://openalex.org/W118055578"],"abstract_inverted_index":{"Past":[0],"and":[1,8,32,41,71,127,160,170,178],"current":[2],"research":[3,40],"has":[4],"shown":[5],"that":[6],"Knowledge":[7],"Expertise":[9],"Sharing":[10],"(KES)":[11],"is":[12],"central":[13],"to":[14,46,104,188],"the":[15,49,56,91,105,192],"appropriation":[16],"of":[17,93,107,138],"enterprise":[18],"software":[19],"such":[20],"as":[21],"Enterprise":[22],"Resource":[23],"Planning":[24],"(ERP)":[25],"systems.":[26],"ERP":[27,96,148,193],"implementation":[28,97],"projects":[29,98],"in":[30,66,95,99,102,119],"Small":[31],"Medium-sized":[33],"Enterprises":[34],"(SMEs)":[35],"are":[36,123,128],"often":[37,124],"driven":[38],"by":[39,153],"practice.":[42],"However,":[43],"they":[44,122,133],"tend":[45],"focus":[47],"on":[48,55,82],"'go":[50],"live'":[51],"moment":[52],"rather":[53],"than":[54],"subsequent,":[57],"much":[58],"longer":[59],"post-implementation":[60],"phase.":[61],"This,":[62],"we":[63,80,176],"argue,":[64],"results":[65],"decreased":[67],"utilisation":[68],"over":[69],"time":[70],"an":[72,83],"increased":[73],"need":[74],"for":[75,195],"workarounds.":[76],"In":[77,173],"this":[78,174],"paper,":[79,175],"draw":[81],"empirical":[84],"study":[85],"within":[86],"four":[87],"organisations":[88],"which":[89,184],"exposes":[90],"limitations":[92],"KES":[94,140,190],"SMEs,":[100],"especially":[101],"regard":[103],"preparation":[106],"key":[108,115,168],"users.":[109,172],"Our":[110],"findings":[111],"suggest":[112],"that,":[113],"despite":[114],"users'":[116],"essential":[117],"role":[118,137],"these":[120],"projects,":[121],"chosen":[125],"haphazardly":[126],"ill-prepared.":[129],"As":[130],"a":[131],"result,":[132],"cannot":[134],"fulfil":[135],"their":[136],"facilitating":[139],"with":[141],"end":[142,145,171],"users,":[143],"who":[144],"up":[146],"appropriating":[147],"systems":[149],"mostly":[150],"through":[151],"'learning":[152],"doing'.":[154],"This":[155],"stems":[156],"directly":[157],"from":[158],"complex":[159],"largely":[161],"unrecognised":[162],"processes":[163],"involving":[164],"consultants,":[165],"hotlines,":[166],"management,":[167],"users":[169],"introduce":[177],"discuss":[179],"specific":[180],"socio-technical,":[181],"KES-oriented":[182],"measures":[183],"can":[185],"potentially":[186],"lead":[187],"sustainable":[189],"throughout":[191],"life-cycle":[194],"longer-term":[196],"success.":[197]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2}],"updated_date":"2026-05-14T08:36:36.166977","created_date":"2025-10-10T00:00:00"}