{"id":"https://openalex.org/W4387328653","doi":"https://doi.org/10.1145/3610035","title":"\"Thoughts & Prayers\" or \" \u2764 & \ud83d\ude4f \": How the Release of New Reactions on CaringBridge Reshapes Supportive Communication in Health Crises","display_name":"\"Thoughts & Prayers\" or \" \u2764 & \ud83d\ude4f \": How the Release of New Reactions on CaringBridge Reshapes Supportive Communication in Health Crises","publication_year":2023,"publication_date":"2023-09-28","ids":{"openalex":"https://openalex.org/W4387328653","doi":"https://doi.org/10.1145/3610035"},"language":"en","primary_location":{"id":"doi:10.1145/3610035","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3610035","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3610035","source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-nd","license_id":"https://openalex.org/licenses/cc-by-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3610035","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058678661","display_name":"C. Estelle Smith","orcid":"https://orcid.org/0000-0002-4981-7105"},"institutions":[{"id":"https://openalex.org/I167576493","display_name":"Colorado School of Mines","ror":"https://ror.org/04raf6v53","country_code":"US","type":"education","lineage":["https://openalex.org/I167576493"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"C. Estelle Smith","raw_affiliation_strings":["Colorado School of Mines, Golden, CO, USA"],"raw_orcid":"https://orcid.org/0000-0002-4981-7105","affiliations":[{"raw_affiliation_string":"Colorado School of Mines, Golden, CO, USA","institution_ids":["https://openalex.org/I167576493"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077281887","display_name":"Hannah Miller","orcid":"https://orcid.org/0009-0004-4203-7650"},"institutions":[{"id":"https://openalex.org/I64185308","display_name":"University of Wisconsin\u2013Oshkosh","ror":"https://ror.org/05w22af52","country_code":"US","type":"education","lineage":["https://openalex.org/I64185308"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hannah Miller Hillberg","raw_affiliation_strings":["University of Wisconsin Oshkosh, Oshkosh, WI, USA"],"raw_orcid":"https://orcid.org/0009-0004-4203-7650","affiliations":[{"raw_affiliation_string":"University of Wisconsin Oshkosh, Oshkosh, WI, USA","institution_ids":["https://openalex.org/I64185308"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078797064","display_name":"Zachary Levonian","orcid":"https://orcid.org/0000-0002-8932-1489"},"institutions":[{"id":"https://openalex.org/I130238516","display_name":"University of Minnesota","ror":"https://ror.org/017zqws13","country_code":"US","type":"education","lineage":["https://openalex.org/I130238516"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zachary Levonian","raw_affiliation_strings":["University of Minnesota, Minneapolis, MN, USA"],"raw_orcid":"https://orcid.org/0000-0002-8932-1489","affiliations":[{"raw_affiliation_string":"University of Minnesota, Minneapolis, MN, USA","institution_ids":["https://openalex.org/I130238516"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.9059,"has_fulltext":true,"cited_by_count":15,"citation_normalized_percentile":{"value":0.86011494,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"7","issue":"CSCW2","first_page":"1","last_page":"39"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.584190309047699},{"id":"https://openalex.org/keywords/mainstream","display_name":"Mainstream","score":0.5838627219200134},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.5192827582359314},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4687737822532654},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.4687485992908478},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.27525070309638977},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1898413896560669},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.12196245789527893}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.584190309047699},{"id":"https://openalex.org/C2777617010","wikidata":"https://www.wikidata.org/wiki/Q18957","display_name":"Mainstream","level":2,"score":0.5838627219200134},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5192827582359314},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4687737822532654},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.4687485992908478},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.27525070309638977},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1898413896560669},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12196245789527893},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3610035","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3610035","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3610035","source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-nd","license_id":"https://openalex.org/licenses/cc-by-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1145/3610035","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3610035","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3610035","source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":"cc-by-nd","license_id":"https://openalex.org/licenses/cc-by-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1626816541","display_name":"CHS: Small: A Genealogical Framework to Understand the Emergence of Online Groups","funder_award_id":"1910225","funder_id":"https://openalex.org/F4320306076","funder_display_name":"National Science Foundation"}],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4387328653.pdf","grobid_xml":"https://content.openalex.org/works/W4387328653.grobid-xml"},"referenced_works_count":110,"referenced_works":["https://openalex.org/W409344806","https://openalex.org/W565674724","https://openalex.org/W582946592","https://openalex.org/W1546555761","https://openalex.org/W1886493695","https://openalex.org/W1979682439","https://openalex.org/W2003490123","https://openalex.org/W2017975863","https://openalex.org/W2032168990","https://openalex.org/W2057114292","https://openalex.org/W2081300196","https://openalex.org/W2084961997","https://openalex.org/W2095709171","https://openalex.org/W2099769844","https://openalex.org/W2101282523","https://openalex.org/W2106212012","https://openalex.org/W2116882756","https://openalex.org/W2119797455","https://openalex.org/W2122522916","https://openalex.org/W2124916819","https://openalex.org/W2137185978","https://openalex.org/W2139791438","https://openalex.org/W2150610774","https://openalex.org/W2151383892","https://openalex.org/W2164971550","https://openalex.org/W2171168025","https://openalex.org/W2173216489","https://openalex.org/W2289970257","https://openalex.org/W2290938228","https://openalex.org/W2292338153","https://openalex.org/W2334566620","https://openalex.org/W2396760029","https://openalex.org/W2399480376","https://openalex.org/W2407116296","https://openalex.org/W2510851569","https://openalex.org/W2519353570","https://openalex.org/W2520399217","https://openalex.org/W2526960150","https://openalex.org/W2555036989","https://openalex.org/W2570961981","https://openalex.org/W2572408427","https://openalex.org/W2583030325","https://openalex.org/W2587859801","https://openalex.org/W2588050621","https://openalex.org/W2588296872","https://openalex.org/W2593082201","https://openalex.org/W2603861002","https://openalex.org/W2606049769","https://openalex.org/W2607473328","https://openalex.org/W2610548719","https://openalex.org/W2610892364","https://openalex.org/W2611472057","https://openalex.org/W2621037547","https://openalex.org/W2621240141","https://openalex.org/W2626221643","https://openalex.org/W2733985657","https://openalex.org/W2740654653","https://openalex.org/W2765109137","https://openalex.org/W2774223171","https://openalex.org/W2781124077","https://openalex.org/W2783047485","https://openalex.org/W2788440980","https://openalex.org/W2795743556","https://openalex.org/W2800148133","https://openalex.org/W2801025722","https://openalex.org/W2802930843","https://openalex.org/W2806732616","https://openalex.org/W2843855103","https://openalex.org/W2886164016","https://openalex.org/W2894631352","https://openalex.org/W2899144608","https://openalex.org/W2899302594","https://openalex.org/W2899394597","https://openalex.org/W2901008555","https://openalex.org/W2903436038","https://openalex.org/W2904160032","https://openalex.org/W2926493097","https://openalex.org/W2941062144","https://openalex.org/W2941601021","https://openalex.org/W2943697915","https://openalex.org/W2953144973","https://openalex.org/W2955744205","https://openalex.org/W2963370879","https://openalex.org/W2980428304","https://openalex.org/W2998862821","https://openalex.org/W3013207243","https://openalex.org/W3029233968","https://openalex.org/W3074996372","https://openalex.org/W3096784730","https://openalex.org/W3097257929","https://openalex.org/W3105435131","https://openalex.org/W3115135580","https://openalex.org/W3124299433","https://openalex.org/W3136833192","https://openalex.org/W3159097015","https://openalex.org/W3159414414","https://openalex.org/W3160042596","https://openalex.org/W3173628538","https://openalex.org/W3208122091","https://openalex.org/W4206302755","https://openalex.org/W4224992918","https://openalex.org/W4225103613","https://openalex.org/W4225103647","https://openalex.org/W4225103667","https://openalex.org/W4225163922","https://openalex.org/W4283689895","https://openalex.org/W4308792214","https://openalex.org/W4309617243","https://openalex.org/W4309617571","https://openalex.org/W4312305394"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W1583826057","https://openalex.org/W2377237701","https://openalex.org/W2360099860","https://openalex.org/W4323893170","https://openalex.org/W2352463596","https://openalex.org/W2380850119","https://openalex.org/W2101450440","https://openalex.org/W2383675217"],"abstract_inverted_index":{"Following":[0],"Facebook's":[1],"introduction":[2],"of":[3,34,78,95,107,114,129,141,176,179,200],"the":[4,86,89,96,103,110,120,170,204],"\"Like\"":[5],"in":[6,23,109,193],"2009,":[7],"CaringBridge":[8,39],"(a":[9],"nonprofit":[10],"health":[11,115],"journaling":[12],"platform)":[13],"implemented":[14],"a":[15,19,32,74],"\"Heart\"":[16],"symbol":[17],"as":[18,73,163,165],"single-click":[20,68],"reaction":[21],"affordance":[22],"2012.":[24],"In":[25,37],"2016,":[26],"Facebook":[27],"expanded":[28],"its":[29],"Like":[30],"into":[31,224],"set":[33],"emotion-based":[35],"reactions.":[36],"2021,":[38],"likewise":[40],"added":[41],"three":[42,186],"new":[43,87,121],"reactions:":[44],"\"Prayer\",":[45],"\"Happy\",":[46],"and":[47,53,80,98,105,127,144,174,191,216,226],"\"Sad.\"":[48],"Through":[49],"user":[50,93],"surveys":[51],"(N=808)":[52],"interviews":[54],"(N=13),":[55],"we":[56],"evaluated":[57],"this":[58],"product":[59,90],"launch.":[60],"Unlike":[61],"Likes":[62],"on":[63,207],"mainstream":[64],"social":[65,154],"media,":[66],"CaringBridge's":[67],"Heart":[69],"was":[70],"consistently":[71],"interpreted":[72],"simple,":[75],"meaningful":[76,142],"expression":[77,143],"acknowledgement":[79],"support.":[81],"Although":[82],"most":[83],"users":[84,118,202],"accepted":[85],"reactions,":[88],"launch":[91,206],"transformed":[92],"perceptions":[94],"feature":[97],"ignited":[99],"major":[100],"disagreement":[101],"regarding":[102],"meanings":[104],"functions":[106],"reactions":[108,122,205,225],"high":[111],"stakes":[112],"context":[113],"crises.":[116],"Some":[117],"found":[119],"to":[123,159,188,220],"be":[124],"useful,":[125],"convenient,":[126],"reducing":[128],"caregiver":[130],"burden;":[131],"others":[132],"felt":[133],"they":[134],"cause":[135],"emotional":[136],"harms":[137],"by":[138],"stripping":[139],"communication":[140],"authentic":[145],"care.":[146],"Overall,":[147],"these":[148,195],"results":[149],"surface":[150],"tensions":[151],"for":[152,212],"small":[153],"media":[155],"platforms":[156],"that":[157],"need":[158],"survive":[160],"amidst":[161],"giants,":[162],"well":[164],"highlighting":[166],"crucial":[167],"trade-offs":[168],"between":[169],"cognitive":[171],"effort,":[172],"meaningfulness,":[173],"efficiency":[175],"different":[177],"forms":[178],"Computer-Mediated":[180],"Communication":[181],"(CMC).":[182],"Our":[183],"work":[184],"provides":[185],"contributions":[187],"support":[189],"researchers":[190],"designers":[192],"navigating":[194],"tensions:":[196],"(1)":[197],"empirical":[198],"knowledge":[199],"how":[201],"perceived":[203],"CaringBridge;":[208],"(2)":[209],"design":[210],"implications":[211],"improving":[213],"health-focused":[214,227],"CMC;":[215],"(3)":[217],"concrete":[218],"questions":[219],"guide":[221],"future":[222],"research":[223],"CMC.":[228]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":2}],"updated_date":"2026-08-21T09:56:20.448147","created_date":"2025-10-10T00:00:00"}
