{"id":"https://openalex.org/W4367848184","doi":"https://doi.org/10.1145/3593056","title":"Disentangling Affordances of Online Collaboration Tools for Mutual Aid in Emergencies: Insights from the COVID-19 Lockdown","display_name":"Disentangling Affordances of Online Collaboration Tools for Mutual Aid in Emergencies: Insights from the COVID-19 Lockdown","publication_year":2023,"publication_date":"2023-05-03","ids":{"openalex":"https://openalex.org/W4367848184","doi":"https://doi.org/10.1145/3593056"},"language":"en","primary_location":{"id":"doi:10.1145/3593056","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3593056","pdf_url":null,"source":{"id":"https://openalex.org/S4210170305","display_name":"ACM Transactions on Management Information Systems","issn_l":"2158-656X","issn":["2158-656X","2158-6578"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Management Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055058031","display_name":"Xiao Zeng","orcid":"https://orcid.org/0000-0002-0988-6915"},"institutions":[{"id":"https://openalex.org/I13591777","display_name":"University of Nottingham Ningbo China","ror":"https://ror.org/03y4dt428","country_code":"CN","type":"education","lineage":["https://openalex.org/I13591777","https://openalex.org/I142263535"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Xiao Zeng","raw_affiliation_strings":["Nottingham University Business School China, University of Nottingham, Ningbo, China"],"raw_orcid":"https://orcid.org/0000-0002-0988-6915","affiliations":[{"raw_affiliation_string":"Nottingham University Business School China, University of Nottingham, Ningbo, China","institution_ids":["https://openalex.org/I13591777"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067913239","display_name":"David Ji","orcid":"https://orcid.org/0000-0003-1593-4407"},"institutions":[{"id":"https://openalex.org/I13591777","display_name":"University of Nottingham Ningbo China","ror":"https://ror.org/03y4dt428","country_code":"CN","type":"education","lineage":["https://openalex.org/I13591777","https://openalex.org/I142263535"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"David Ji","raw_affiliation_strings":["Nottingham University Business School China, University of Nottingham, Ningbo, China"],"raw_orcid":"https://orcid.org/0000-0003-1593-4407","affiliations":[{"raw_affiliation_string":"Nottingham University Business School China, University of Nottingham, Ningbo, China","institution_ids":["https://openalex.org/I13591777"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041300250","display_name":"Dimple R. Thadani","orcid":null},"institutions":[{"id":"https://openalex.org/I13591777","display_name":"University of Nottingham Ningbo China","ror":"https://ror.org/03y4dt428","country_code":"CN","type":"education","lineage":["https://openalex.org/I13591777","https://openalex.org/I142263535"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Dimple R. Thadani","raw_affiliation_strings":["Nottingham University Business School China, University of Nottingham, Ningbo, China"],"raw_orcid":"https://orcid.org/0000-0002-5195-2541","affiliations":[{"raw_affiliation_string":"Nottingham University Business School China, University of Nottingham, Ningbo, China","institution_ids":["https://openalex.org/I13591777"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073777107","display_name":"Boying Li","orcid":"https://orcid.org/0000-0001-7875-2323"},"institutions":[{"id":"https://openalex.org/I13591777","display_name":"University of Nottingham Ningbo China","ror":"https://ror.org/03y4dt428","country_code":"CN","type":"education","lineage":["https://openalex.org/I13591777","https://openalex.org/I142263535"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Boying Li","raw_affiliation_strings":["Nottingham University Business School China, University of Nottingham, Ningbo, China"],"raw_orcid":"https://orcid.org/0000-0001-7875-2323","affiliations":[{"raw_affiliation_string":"Nottingham University Business School China, University of Nottingham, Ningbo, China","institution_ids":["https://openalex.org/I13591777"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009885273","display_name":"Xiaodie Pu","orcid":"https://orcid.org/0000-0001-8358-1418"},"institutions":[{"id":"https://openalex.org/I13591777","display_name":"University of Nottingham Ningbo China","ror":"https://ror.org/03y4dt428","country_code":"CN","type":"education","lineage":["https://openalex.org/I13591777","https://openalex.org/I142263535"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaodie Pu","raw_affiliation_strings":["Nottingham University Business School China, University of Nottingham, Ningbo, China"],"raw_orcid":"https://orcid.org/0000-0001-8358-1418","affiliations":[{"raw_affiliation_string":"Nottingham University Business School China, University of Nottingham, Ningbo, China","institution_ids":["https://openalex.org/I13591777"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090125477","display_name":"Zhao Cai","orcid":"https://orcid.org/0000-0001-8705-4164"},"institutions":[{"id":"https://openalex.org/I13591777","display_name":"University of Nottingham Ningbo China","ror":"https://ror.org/03y4dt428","country_code":"CN","type":"education","lineage":["https://openalex.org/I13591777","https://openalex.org/I142263535"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhao Cai","raw_affiliation_strings":["Nottingham University Business School China, University of Nottingham, Ningbo, China"],"raw_orcid":"https://orcid.org/0000-0001-8705-4164","affiliations":[{"raw_affiliation_string":"Nottingham University Business School China, University of Nottingham, Ningbo, China","institution_ids":["https://openalex.org/I13591777"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091281072","display_name":"Patrick Y.K. Chau","orcid":"https://orcid.org/0000-0002-6890-8010"},"institutions":[{"id":"https://openalex.org/I13591777","display_name":"University of Nottingham Ningbo China","ror":"https://ror.org/03y4dt428","country_code":"CN","type":"education","lineage":["https://openalex.org/I13591777","https://openalex.org/I142263535"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Patrick Y. K. Chau","raw_affiliation_strings":["Nottingham University Business School China, University of Nottingham, Ningbo, China"],"raw_orcid":"https://orcid.org/0000-0002-6890-8010","affiliations":[{"raw_affiliation_string":"Nottingham University Business School China, University of Nottingham, Ningbo, China","institution_ids":["https://openalex.org/I13591777"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5055058031"],"corresponding_institution_ids":["https://openalex.org/I13591777"],"apc_list":null,"apc_paid":null,"fwci":6.0313,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.95991077,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"14","issue":"4","first_page":"1","last_page":"27"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/affordance","display_name":"Affordance","score":0.8862335681915283},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5287356376647949},{"id":"https://openalex.org/keywords/coronavirus-disease-2019","display_name":"Coronavirus disease 2019 (COVID-19)","score":0.488381564617157},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3507431745529175},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3228878378868103},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.1007450520992279}],"concepts":[{"id":"https://openalex.org/C194995250","wikidata":"https://www.wikidata.org/wiki/Q531136","display_name":"Affordance","level":2,"score":0.8862335681915283},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5287356376647949},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.488381564617157},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3507431745529175},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3228878378868103},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.1007450520992279},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3593056","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3593056","pdf_url":null,"source":{"id":"https://openalex.org/S4210170305","display_name":"ACM Transactions on Management Information Systems","issn_l":"2158-656X","issn":["2158-656X","2158-6578"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Management Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.550000011920929,"id":"https://metadata.un.org/sdg/17"}],"awards":[{"id":"https://openalex.org/G1622523675","display_name":null,"funder_award_id":"LQ21G030016 and LQ22G020011","funder_id":"https://openalex.org/F4320338464","funder_display_name":"Natural Science Foundation of Zhejiang Province"},{"id":"https://openalex.org/G2320687534","display_name":null,"funder_award_id":"72102116","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G3649133098","display_name":null,"funder_award_id":"LQ21G030016","funder_id":"https://openalex.org/F4320338464","funder_display_name":"Natural Science Foundation of Zhejiang Province"},{"id":"https://openalex.org/G4670307308","display_name":null,"funder_award_id":"72101130 and 72102116","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G587453667","display_name":null,"funder_award_id":"72101130","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320338464","display_name":"Natural Science Foundation of Zhejiang Province","ror":"https://ror.org/01h0zpd94"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":72,"referenced_works":["https://openalex.org/W68891950","https://openalex.org/W139196547","https://openalex.org/W146707244","https://openalex.org/W151790077","https://openalex.org/W651986560","https://openalex.org/W970764947","https://openalex.org/W1119706571","https://openalex.org/W1489018487","https://openalex.org/W1511974214","https://openalex.org/W1543695829","https://openalex.org/W1548874324","https://openalex.org/W1593341903","https://openalex.org/W1609977810","https://openalex.org/W1920591427","https://openalex.org/W1933657216","https://openalex.org/W1934362406","https://openalex.org/W1980939422","https://openalex.org/W1983707179","https://openalex.org/W1993701174","https://openalex.org/W2005436270","https://openalex.org/W2006479099","https://openalex.org/W2010836633","https://openalex.org/W2017358989","https://openalex.org/W2026239736","https://openalex.org/W2032822243","https://openalex.org/W2035949124","https://openalex.org/W2047622864","https://openalex.org/W2053020022","https://openalex.org/W2057092702","https://openalex.org/W2062779782","https://openalex.org/W2089773578","https://openalex.org/W2089938493","https://openalex.org/W2114772011","https://openalex.org/W2116619054","https://openalex.org/W2122033165","https://openalex.org/W2133632461","https://openalex.org/W2143952996","https://openalex.org/W2147773620","https://openalex.org/W2162926952","https://openalex.org/W2167928095","https://openalex.org/W2172490060","https://openalex.org/W2300297719","https://openalex.org/W2411654202","https://openalex.org/W2416532885","https://openalex.org/W2483583446","https://openalex.org/W2518900389","https://openalex.org/W2585969902","https://openalex.org/W2604306622","https://openalex.org/W2751991399","https://openalex.org/W2889387953","https://openalex.org/W2911833426","https://openalex.org/W2919501997","https://openalex.org/W2920268859","https://openalex.org/W2948554892","https://openalex.org/W2973586208","https://openalex.org/W3005480351","https://openalex.org/W3095522398","https://openalex.org/W3111039031","https://openalex.org/W3137370426","https://openalex.org/W3194030699","https://openalex.org/W3194500995","https://openalex.org/W3201465422","https://openalex.org/W3206705049","https://openalex.org/W3208419352","https://openalex.org/W4205160672","https://openalex.org/W4236640336","https://openalex.org/W4239708345","https://openalex.org/W4241517551","https://openalex.org/W4249820511","https://openalex.org/W4285119762","https://openalex.org/W4406663989","https://openalex.org/W6635433560"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W1972718289","https://openalex.org/W1791514435","https://openalex.org/W2346831895","https://openalex.org/W2248634132","https://openalex.org/W3049116993","https://openalex.org/W2417026147","https://openalex.org/W3089455568"],"abstract_inverted_index":{"With":[0],"the":[1,10,75,79,105,113,118,185],"uncertain":[2],"trajectory":[3],"of":[4,81,100,120,128,167,187],"COVID-19":[5,108],"conditions":[6],"worldwide,":[7],"there":[8],"lies":[9],"potential":[11],"for":[12,32,67,130,172],"emergencies":[13],"to":[14,44,184],"arise,":[15],"abruptly":[16],"yielding":[17],"mass":[18],"social":[19],"and":[20,55,83,94,123,140,144,154,174,191],"economic":[21],"disruption.":[22],"Gaining":[23],"insight":[24],"into":[25],"how":[26,149,155],"digital":[27],"technologies":[28],"may":[29,41],"be":[30],"leveraged":[31],"effective":[33],"emergency":[34,68,131,179,198],"response":[35],"is":[36],"therefore":[37],"pertinent.":[38],"Emergency-induced":[39],"needs":[40],"prompt":[42],"citizens":[43],"organize":[45],"mutual":[46,88,101,132],"aid":[47,82,89,102],"initiatives":[48,90],"where":[49],"people":[50],"give":[51],"what":[52,57],"they":[53,58],"can":[54],"get":[56],"need":[59],"in":[60,87,178,197],"response.":[61],"An":[62],"increasingly":[63],"prominent":[64],"technology":[65],"used":[66],"response,":[69],"online":[70],"collaboration":[71],"tools":[72],"(OCTs),":[73],"enables":[74],"appropriate":[76],"match":[77],"between":[78,96],"supply":[80],"its":[84,195],"relevant":[85],"demand":[86],"by":[91,193],"mediating":[92],"information":[93,161],"interactions":[95],"participants.":[97],"Through":[98],"analysis":[99],"cases":[103],"during":[104],"2022":[106],"Shanghai":[107],"lockdown,":[109],"this":[110],"study":[111,182],"elucidates":[112],"benefits":[114,166],"OCTs":[115,129,190],"provide":[116],"through":[117],"lens":[119],"affordance":[121],"theory":[122],"identifies":[124],"five":[125],"key":[126],"affordances":[127,151,192],"aid:":[133],"persistent":[134],"accessibility,":[135],"iterative":[136],"modifiability,":[137],"structured":[138],"consolidation":[139],"retrieval,":[141],"multisynchronous":[142],"participation,":[143],"multichannel":[145],"broadcasting.":[146],"We":[147],"illustrate":[148],"such":[150],"are":[152],"actualized":[153],"their":[156],"enabling":[157],"features":[158],"work":[159],"across":[160],"flow":[162],"processes,":[163],"specifically":[164],"highlighting":[165],"software":[168,176],"minimalism":[169],"with":[170],"implications":[171],"practitioners":[173],"future":[175],"design":[177],"situations.":[180],"This":[181],"contributes":[183],"body":[186],"knowledge":[188],"on":[189],"disentangling":[194],"role":[196],"responses.":[199]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}