{"id":"https://openalex.org/W4396843917","doi":"https://doi.org/10.1145/3589335.3648311","title":"Dependency Aware Incident Linking in Large Cloud Systems","display_name":"Dependency Aware Incident Linking in Large Cloud Systems","publication_year":2024,"publication_date":"2024-05-12","ids":{"openalex":"https://openalex.org/W4396843917","doi":"https://doi.org/10.1145/3589335.3648311"},"language":"en","primary_location":{"id":"doi:10.1145/3589335.3648311","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3589335.3648311","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3589335.3648311","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of the ACM Web Conference 2024","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3589335.3648311","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101775931","display_name":"Supriyo Ghosh","orcid":"https://orcid.org/0000-0001-7275-3296"},"institutions":[{"id":"https://openalex.org/I4210124949","display_name":"Microsoft Research (India)","ror":"https://ror.org/02w7f3w92","country_code":"IN","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210124949"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Supriyo Ghosh","raw_affiliation_strings":["Microsoft, Bangalore, India"],"affiliations":[{"raw_affiliation_string":"Microsoft, Bangalore, India","institution_ids":["https://openalex.org/I4210124949"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084235252","display_name":"K. Grover","orcid":"https://orcid.org/0009-0006-2001-5324"},"institutions":[{"id":"https://openalex.org/I4210124949","display_name":"Microsoft Research (India)","ror":"https://ror.org/02w7f3w92","country_code":"IN","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210124949"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Karish Grover","raw_affiliation_strings":["Microsoft, Bangalore, India"],"affiliations":[{"raw_affiliation_string":"Microsoft, Bangalore, India","institution_ids":["https://openalex.org/I4210124949"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102882381","display_name":"Jimmy Wong","orcid":"https://orcid.org/0009-0007-2044-3641"},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jimmy Wong","raw_affiliation_strings":["Microsoft, Seattle, WA, USA"],"affiliations":[{"raw_affiliation_string":"Microsoft, Seattle, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101967802","display_name":"Chetan Bansal","orcid":"https://orcid.org/0000-0003-0102-8139"},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Chetan Bansal","raw_affiliation_strings":["Microsoft, Seattle, WA, USA"],"affiliations":[{"raw_affiliation_string":"Microsoft, Seattle, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5094275053","display_name":"Rakesh Namineni","orcid":null},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rakesh Namineni","raw_affiliation_strings":["Microsoft, Seattle, WA, USA"],"affiliations":[{"raw_affiliation_string":"Microsoft, Seattle, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5097686994","display_name":"Mohit Verma","orcid":"https://orcid.org/0009-0005-5797-7247"},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mohit Verma","raw_affiliation_strings":["Microsoft, Seattle, WA, USA"],"affiliations":[{"raw_affiliation_string":"Microsoft, Seattle, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5095776884","display_name":"Saravan Rajmohan","orcid":null},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Saravan Rajmohan","raw_affiliation_strings":["Microsoft, Seattle, WA, USA"],"affiliations":[{"raw_affiliation_string":"Microsoft, Seattle, WA, USA","institution_ids":["https://openalex.org/I1290206253"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5101775931"],"corresponding_institution_ids":["https://openalex.org/I4210124949"],"apc_list":null,"apc_paid":null,"fwci":1.099,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.7721533,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"141","last_page":"150"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10400","display_name":"Network Security and Intrusion Detection","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10400","display_name":"Network Security and Intrusion Detection","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7192654013633728},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.6818233728408813},{"id":"https://openalex.org/keywords/dependency","display_name":"Dependency (UML)","score":0.6632417440414429},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.13012036681175232},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.11961162090301514}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7192654013633728},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.6818233728408813},{"id":"https://openalex.org/C19768560","wikidata":"https://www.wikidata.org/wiki/Q320727","display_name":"Dependency (UML)","level":2,"score":0.6632417440414429},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.13012036681175232},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.11961162090301514}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3589335.3648311","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3589335.3648311","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3589335.3648311","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of the ACM Web Conference 2024","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3589335.3648311","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3589335.3648311","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3589335.3648311","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of the ACM Web Conference 2024","raw_type":"proceedings-article"},"sustainable_development_goals":[{"score":0.4099999964237213,"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4396843917.pdf"},"referenced_works_count":21,"referenced_works":["https://openalex.org/W1994857824","https://openalex.org/W1999228492","https://openalex.org/W2098502158","https://openalex.org/W2133108681","https://openalex.org/W2139270835","https://openalex.org/W2158787690","https://openalex.org/W2888049099","https://openalex.org/W2962756421","https://openalex.org/W3034708216","https://openalex.org/W3045026623","https://openalex.org/W3047059392","https://openalex.org/W3080085265","https://openalex.org/W3161874179","https://openalex.org/W3175027510","https://openalex.org/W3197929891","https://openalex.org/W4232606520","https://openalex.org/W4284670033","https://openalex.org/W4308361824","https://openalex.org/W4384345635","https://openalex.org/W4389158499","https://openalex.org/W4394946189"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W4244478748","https://openalex.org/W4223488648","https://openalex.org/W2134969820","https://openalex.org/W2251605416","https://openalex.org/W2560439919","https://openalex.org/W4389340727","https://openalex.org/W3150465815","https://openalex.org/W1997222214"],"abstract_inverted_index":{"Despite":[0],"significant":[1,58],"reliability":[2],"efforts,":[3],"large-scale":[4],"cloud":[5],"services":[6,161,223],"inevitably":[7],"experience":[8],"production":[9],"incidents":[10,40,52,82,107,189],"that":[11,36,55,196],"can":[12,26],"significantly":[13],"impact":[14],"service":[15,138],"availability":[16],"and":[17,63,92,103,137,146,162,178,235],"customer":[18],"satisfaction.":[19],"Worse,":[20],"in":[21,53,214],"many":[22],"cases":[23],"one":[24],"incident":[25,72,97,129,149,233],"lead":[27,56],"to":[28,33,57,87,116,142,170],"multiple":[29],"downstream":[30],"failures":[31],"due":[32],"cascading":[34],"effects":[35],"create":[37],"several":[38],"related":[39,81],"across":[41,221],"different":[42,160],"dependent":[43],"services.":[44,121],"Often":[45],"time":[46],"On-call":[47],"Engineers":[48],"(OCEs)":[49],"examine":[50],"these":[51,225],"silos":[54],"amounts":[59],"of":[60,76,106,148,174,193,203,217],"manual":[61,237],"effort":[62],"increase":[64],"the":[65,118,127,144,172,215],"overall":[66],"time-to-mitigate":[67],"incidents.":[68],"Therefore,":[69],"developing":[70],"efficient":[71],"linking":[73,98,130],"models":[74],"is":[75],"paramount":[77],"importance":[78],"for":[79,228],"grouping":[80],"into":[83],"clusters":[84],"so":[85],"as":[86],"quickly":[88],"resolve":[89],"major":[90],"outages":[91],"reduce":[93],"on-call":[94],"fatigue.":[95],"Existing":[96],"methods":[99],"mostly":[100],"leverage":[101,117],"textual":[102,136,177],"contextual":[104],"information":[105,141],"(e.g.,":[108],"title,":[109],"description,":[110],"severity,":[111],"impacted":[112],"components),":[113],"thus":[114],"failing":[115],"inter-dependencies":[119],"between":[120],"In":[122],"this":[123,219],"paper,":[124],"we":[125,165],"propose":[126,166],"dependency-aware":[128],"(DiLink)":[131],"framework":[132],"which":[133],"leverages":[134],"both":[135],"dependency":[139],"graph":[140],"improve":[143],"accuracy":[145],"coverage":[147],"links":[150],"not":[151],"only":[152],"emerge":[153],"from":[154,159,190,224],"same":[155],"service,":[156],"but":[157],"also":[158,213],"workloads.":[163],"Furthermore,":[164],"a":[167],"novel":[168],"method":[169,199],"align":[171],"embeddings":[173],"multi-modal":[175],"(i.e.,":[176],"graphical)":[179],"data":[180],"using":[181],"Orthogonal":[182],"Procrustes.":[183],"Extensive":[184],"experimental":[185],"results":[186],"on":[187],"real-world":[188],"5":[191,226],"workloads":[192,227],"Microsoft":[194],"demonstrate":[195],"our":[197],"alignment":[198],"has":[200],"an":[201],"F1-score":[202],"0.96":[204],"(14%":[205],"gain":[206],"over":[207],"current":[208],"state-of-the-art":[209],"methods).":[210],"We":[211],"are":[212],"process":[216],"deploying":[218],"solution":[220],"610":[222],"continuously":[229],"supporting":[230],"OCEs":[231],"improving":[232],"management":[234],"reducing":[236],"effort.":[238]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2}],"updated_date":"2025-11-06T06:51:31.235846","created_date":"2025-10-10T00:00:00"}
