{"id":"https://openalex.org/W4362706846","doi":"https://doi.org/10.1145/3583780.3615497","title":"Retention is All You Need","display_name":"Retention is All You Need","publication_year":2023,"publication_date":"2023-10-21","ids":{"openalex":"https://openalex.org/W4362706846","doi":"https://doi.org/10.1145/3583780.3615497"},"language":"en","primary_location":{"id":"doi:10.1145/3583780.3615497","doi":"https://doi.org/10.1145/3583780.3615497","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3583780.3615497","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3583780.3615497","source":{"id":"https://openalex.org/S7407085931","display_name":"ACM International Conference on Information and Knowledge Management (CIKM)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 32nd ACM International Conference on Information and Knowledge Management","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","indexed_in":["arxiv","crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3583780.3615497","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5064801200","display_name":"Karishma Mohiuddin","orcid":"https://orcid.org/0000-0001-5906-8972","observed_orcids":["https://orcid.org/0000-0001-5906-8972"]},"institutions":[{"id":"https://openalex.org/I135140700","display_name":"University of Bonn","ror":"https://ror.org/041nas322","country_code":"DE","type":"education","lineage":["https://openalex.org/I135140700"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Karishma Mohiuddin","raw_affiliation_strings":["University of Bonn, Bonn, Germany"],"raw_orcid":"https://orcid.org/0000-0001-5906-8972","affiliations":[{"raw_affiliation_string":"University of Bonn, Bonn, Germany","institution_ids":["https://openalex.org/I135140700"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038877177","display_name":"Mirza Ariful Alam","orcid":"https://orcid.org/0009-0001-9228-6100","observed_orcids":["https://orcid.org/0009-0001-9228-6100"]},"institutions":[{"id":"https://openalex.org/I902853133","display_name":"University of Rajshahi","ror":"https://ror.org/05nnyr510","country_code":"BD","type":"education","lineage":["https://openalex.org/I902853133"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Mirza Ariful Alam","raw_affiliation_strings":["FIZ Karlsruhe, Karlsruhe, Germany","University of Rajshahi, Rajshahi, Bangladesh"],"raw_orcid":"https://orcid.org/0009-0001-9228-6100","affiliations":[{"raw_affiliation_string":"FIZ Karlsruhe, Karlsruhe, Germany","institution_ids":[]},{"raw_affiliation_string":"University of Rajshahi, Rajshahi, Bangladesh","institution_ids":["https://openalex.org/I902853133"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063168340","display_name":"Mirza Mohtashim Alam","orcid":"https://orcid.org/0000-0002-7047-0791","observed_orcids":["https://orcid.org/0000-0002-7047-0791"]},"institutions":[{"id":"https://openalex.org/I902853133","display_name":"University of Rajshahi","ror":"https://ror.org/05nnyr510","country_code":"BD","type":"education","lineage":["https://openalex.org/I902853133"]}],"countries":["BD"],"is_corresponding":false,"raw_author_name":"Mirza Mohtashim Alam","raw_affiliation_strings":["FIZ Karlsruhe, Karlsruhe, Germany","University of Rajshahi, Rajshahi, Bangladesh"],"raw_orcid":"https://orcid.org/0000-0002-7047-0791","affiliations":[{"raw_affiliation_string":"FIZ Karlsruhe, Karlsruhe, Germany","institution_ids":[]},{"raw_affiliation_string":"University of Rajshahi, Rajshahi, Bangladesh","institution_ids":["https://openalex.org/I902853133"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029704466","display_name":"Pascal Welke","orcid":"https://orcid.org/0000-0002-2123-3781","observed_orcids":["https://orcid.org/0000-0002-2123-3781"]},"institutions":[{"id":"https://openalex.org/I145847075","display_name":"TU Wien","ror":"https://ror.org/04d836q62","country_code":"AT","type":"education","lineage":["https://openalex.org/I145847075"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Pascal Welke","raw_affiliation_strings":["TU Wien, Vienna, Austria"],"raw_orcid":"https://orcid.org/0000-0002-2123-3781","affiliations":[{"raw_affiliation_string":"TU Wien, Vienna, Austria","institution_ids":["https://openalex.org/I145847075"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037785772","display_name":"Michael Martin","orcid":"https://orcid.org/0000-0003-0762-8688","observed_orcids":["https://orcid.org/0000-0003-0762-8688","https://orcid.org/0000-0003-3014-8930"]},"institutions":[{"id":"https://openalex.org/I4405263462","display_name":"Institut f\u00fcr Angewandte Informatik (InfAI) e. V.","ror":"https://ror.org/01f7nea92","country_code":"DE","type":"nonprofit","lineage":["https://openalex.org/I4405263462"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Michael Martin","raw_affiliation_strings":["InfAI, Leipzig, Germany"],"raw_orcid":"https://orcid.org/0000-0003-0762-8688","affiliations":[{"raw_affiliation_string":"InfAI, Leipzig, Germany","institution_ids":["https://openalex.org/I4405263462"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067133778","display_name":"Jens Lehmann","orcid":"https://orcid.org/0000-0001-9108-4278","observed_orcids":["https://orcid.org/0000-0001-9108-4278","https://orcid.org/0000-0001-8407-0417"]},"institutions":[{"id":"https://openalex.org/I78650965","display_name":"Technische Universit\u00e4t Dresden","ror":"https://ror.org/042aqky30","country_code":"DE","type":"education","lineage":["https://openalex.org/I78650965"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jens Lehmann","raw_affiliation_strings":["TU Dresden, InfAI, &amp; Amazon, Dresden, Germany"],"raw_orcid":"https://orcid.org/0000-0001-8407-0417","affiliations":[{"raw_affiliation_string":"TU Dresden, InfAI, &amp; Amazon, Dresden, Germany","institution_ids":["https://openalex.org/I78650965"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5102785999","display_name":"Sahar Vahdati","orcid":"https://orcid.org/0000-0002-7171-169X","observed_orcids":["https://orcid.org/0000-0002-7171-169X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sahar Vahdati","raw_affiliation_strings":["InfAI, Dresden, Germany"],"raw_orcid":"https://orcid.org/0000-0002-7171-169X","affiliations":[{"raw_affiliation_string":"InfAI, Dresden, Germany","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":34.1625,"has_fulltext":true,"cited_by_count":44,"citation_normalized_percentile":{"value":0.99806683,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"4752","last_page":"4758"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13812","display_name":"AI and HR Technologies","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13812","display_name":"AI and HR Technologies","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12026","display_name":"Explainable Artificial Intelligence (XAI)","score":0.0032999999821186066,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-attrition","display_name":"employee attrition","score":0.9829999804496765},{"id":"https://openalex.org/keywords/employee-retention","display_name":"employee retention","score":0.9940000176429749},{"id":"https://openalex.org/keywords/explainable-ai","display_name":"explainable AI","score":0.9459999799728394},{"id":"https://openalex.org/keywords/shap","display_name":"SHAP","score":0.9200000166893005},{"id":"https://openalex.org/keywords/natural-language-explanations","display_name":"natural language explanations","score":0.9089999794960022},{"id":"https://openalex.org/keywords/what-if-analysis","display_name":"what-if analysis","score":0.9959999918937683},{"id":"https://openalex.org/keywords/hr-analytics","display_name":"HR analytics","score":0.3529999852180481}],"concepts":[{"id":"https://openalex.org/C2780553607","wikidata":"https://www.wikidata.org/wiki/Q684868","display_name":"Attrition","level":2,"score":0.9784419536590576},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6948866844177246},{"id":"https://openalex.org/C202372285","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Human resource management","level":2,"score":0.6220538020133972},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.5765023827552795},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.5656068921089172},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5596855878829956},{"id":"https://openalex.org/C2778735886","wikidata":"https://www.wikidata.org/wiki/Q1939410","display_name":"Employee retention","level":2,"score":0.5338920950889587},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5127393007278442},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.47002339363098145},{"id":"https://openalex.org/C26077564","wikidata":"https://www.wikidata.org/wiki/Q1910318","display_name":"Turnover","level":2,"score":0.4563007056713104},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3361629247665405},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.1717606484889984},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1639176309108734},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14713042974472046},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13149240612983704},{"id":"https://openalex.org/C199343813","wikidata":"https://www.wikidata.org/wiki/Q12128","display_name":"Dentistry","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1145/3583780.3615497","doi":"https://doi.org/10.1145/3583780.3615497","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3583780.3615497","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3583780.3615497","source":{"id":"https://openalex.org/S7407085931","display_name":"ACM International Conference on Information and Knowledge Management (CIKM)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 32nd ACM International Conference on Information and Knowledge Management","raw_type":"proceedings-article"},{"id":"pmh:oai:eprints.lancs.ac.uk:228759","doi":null,"is_oa":false,"landing_page_url":"https://eprints.lancs.ac.uk/id/eprint/228759/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401916","display_name":"Lancaster EPrints (Lancaster University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67415387","host_organization_name":"Lancaster University","host_organization_lineage":["https://openalex.org/I67415387"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Monograph"},{"id":"pmh:oai:eprints.lancs.ac.uk:228767","doi":null,"is_oa":false,"landing_page_url":"https://eprints.lancs.ac.uk/id/eprint/228767/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401916","display_name":"Lancaster EPrints (Lancaster University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67415387","host_organization_name":"Lancaster University","host_organization_lineage":["https://openalex.org/I67415387"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Contribution in Book/Report/Proceedings"},{"id":"pmh:oai:arXiv.org:2304.03103","doi":null,"is_oa":true,"landing_page_url":"http://arxiv.org/abs/2304.03103","pdf_url":"https://arxiv.org/pdf/2304.03103","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"doi:10.48550/arxiv.2304.03103","doi":"https://doi.org/10.48550/arxiv.2304.03103","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2304.03103","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"article-journal"}],"best_oa_location":{"id":"doi:10.1145/3583780.3615497","doi":"https://doi.org/10.1145/3583780.3615497","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3583780.3615497","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3583780.3615497","source":{"id":"https://openalex.org/S7407085931","display_name":"ACM International Conference on Information and Knowledge Management (CIKM)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 32nd ACM International Conference on Information and Knowledge Management","raw_type":"proceedings-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4362706846.pdf","grobid_xml":"https://content.openalex.org/works/W4362706846.grobid-xml"},"referenced_works_count":25,"referenced_works":["https://openalex.org/W1472067","https://openalex.org/W1638384184","https://openalex.org/W1996810849","https://openalex.org/W2089080919","https://openalex.org/W2104933073","https://openalex.org/W2117656986","https://openalex.org/W2148143831","https://openalex.org/W2151415462","https://openalex.org/W2157936688","https://openalex.org/W2295598076","https://openalex.org/W2518963095","https://openalex.org/W2618851150","https://openalex.org/W2892741787","https://openalex.org/W2900215310","https://openalex.org/W2962862931","https://openalex.org/W2999615587","https://openalex.org/W3024678323","https://openalex.org/W3095632750","https://openalex.org/W3124258145","https://openalex.org/W3125136969","https://openalex.org/W3139210917","https://openalex.org/W4225302204","https://openalex.org/W4287585686","https://openalex.org/W4313503621","https://openalex.org/W4392754559"],"related_works":["https://openalex.org/W4366716368","https://openalex.org/W2593060107","https://openalex.org/W291645419","https://openalex.org/W230089237","https://openalex.org/W2125837342","https://openalex.org/W4225380687","https://openalex.org/W3206980794","https://openalex.org/W2290411862","https://openalex.org/W2471135069","https://openalex.org/W3024678323"],"abstract_inverted_index":{"Skilled":[0],"employees":[1],"are":[2],"the":[3,35,47,77,99,103,107,113,148],"most":[4,12],"important":[5],"pillars":[6],"of":[7,37,138,152],"an":[8,139],"organization.":[9],"Despite":[10],"this,":[11],"organizations":[13],"face":[14],"high":[15],"attrition":[16,30,65,137,156],"and":[17,31,59,111],"turnover":[18],"rates.":[19],"While":[20],"several":[21],"machine":[22,81,90],"learning":[23,82,91],"models":[24,39,92],"have":[25],"been":[26],"developed":[27],"to":[28,71,93,116,132],"analyze":[29],"its":[32],"causal":[33],"factors,":[34],"interpretations":[36],"those":[38],"remain":[40],"opaque.":[41],"In":[42,84],"this":[43],"paper,":[44],"we":[45,87,130],"propose":[46],"HR-DSS":[48],"approach,":[49],"which":[50,121],"stands":[51],"for":[52,63,125,136],"Human":[53],"Resource":[54],"(HR)":[55],"Decision":[56],"Support":[57],"System,":[58],"uses":[60],"explainable":[61],"AI":[62],"employee":[64,155,160],"problems.":[66],"The":[67,142],"system":[68],"is":[69],"designed":[70],"assist":[72],"HR":[73],"departments":[74],"in":[75],"interpreting":[76],"predictions":[78],"provided":[79],"by":[80,102,106,146],"models.":[83],"our":[85],"experiments,":[86],"employ":[88],"eight":[89],"provide":[94],"predictions.":[95],"We":[96],"further":[97],"process":[98,110],"results":[100,143],"achieved":[101],"best-performing":[104],"model":[105],"SHAP":[108,114],"explainability":[109],"use":[112],"values":[115],"generate":[117],"natural":[118],"language":[119],"explanations":[120],"can":[122,157],"be":[123],"valuable":[124],"HR.":[126],"Furthermore,":[127],"using":[128],"\"What-if-analysis\",":[129],"aim":[131],"observe":[133],"plausible":[134],"causes":[135],"individual":[140],"employee.":[141],"show":[144],"that":[145],"adjusting":[147],"specific":[149],"dominant":[150],"features":[151],"each":[153],"individual,":[154],"turn":[158],"into":[159],"retention":[161],"through":[162],"informative":[163],"business":[164],"decisions.":[165]},"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":28},{"year":2024,"cited_by_count":8}],"updated_date":"2026-10-06T10:28:23.643775","created_date":"2025-10-10T00:00:00"}
