{"id":"https://openalex.org/W4360991186","doi":"https://doi.org/10.1145/3581641.3584088","title":"Follow the Successful Herd: Towards Explanations for Improved Use and Mental Models of Natural Language Systems","display_name":"Follow the Successful Herd: Towards Explanations for Improved Use and Mental Models of Natural Language Systems","publication_year":2023,"publication_date":"2023-03-27","ids":{"openalex":"https://openalex.org/W4360991186","doi":"https://doi.org/10.1145/3581641.3584088"},"language":"en","primary_location":{"id":"doi:10.1145/3581641.3584088","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3581641.3584088","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3581641.3584088","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 28th International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3581641.3584088","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040101822","display_name":"Michelle Brachman","orcid":"https://orcid.org/0000-0001-8152-441X"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Michelle Brachman","raw_affiliation_strings":["AI Interaction, IBM Research, United States"],"raw_orcid":"https://orcid.org/0000-0001-8152-441X","affiliations":[{"raw_affiliation_string":"AI Interaction, IBM Research, United States","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064662859","display_name":"Qian Pan","orcid":"https://orcid.org/0000-0002-0437-1736"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Qian Pan","raw_affiliation_strings":["IBM Research, United States"],"raw_orcid":"https://orcid.org/0000-0002-0437-1736","affiliations":[{"raw_affiliation_string":"IBM Research, United States","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010514636","display_name":"Hyo Jin","orcid":"https://orcid.org/0000-0001-8297-6792"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Hyo Jin Do","raw_affiliation_strings":["IBM Research, United States"],"raw_orcid":"https://orcid.org/0000-0001-8297-6792","affiliations":[{"raw_affiliation_string":"IBM Research, United States","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082995130","display_name":"Casey Dugan","orcid":"https://orcid.org/0000-0002-1508-2091"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Casey Dugan","raw_affiliation_strings":["IBM Research, United States"],"raw_orcid":"https://orcid.org/0000-0002-1508-2091","affiliations":[{"raw_affiliation_string":"IBM Research, United States","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031306112","display_name":"Arunima Chaudhary","orcid":"https://orcid.org/0000-0001-6530-3668"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Arunima Chaudhary","raw_affiliation_strings":["LinkedIn, India"],"raw_orcid":"https://orcid.org/0000-0001-6530-3668","affiliations":[{"raw_affiliation_string":"LinkedIn, India","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082721686","display_name":"James M. Johnson","orcid":"https://orcid.org/0000-0002-7199-5493"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"James M. Johnson","raw_affiliation_strings":["AI X-Lab, IBM Research, United States"],"raw_orcid":"https://orcid.org/0000-0002-7199-5493","affiliations":[{"raw_affiliation_string":"AI X-Lab, IBM Research, United States","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038441278","display_name":"Priyanshu Rai","orcid":"https://orcid.org/0000-0001-6793-6055"},"institutions":[{"id":"https://openalex.org/I4210103279","display_name":"IBM Research - India","ror":"https://ror.org/014wt7r80","country_code":"IN","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210103279","https://openalex.org/I4210114115"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Priyanshu Rai","raw_affiliation_strings":["IBM Research, India"],"raw_orcid":"https://orcid.org/0000-0001-6793-6055","affiliations":[{"raw_affiliation_string":"IBM Research, India","institution_ids":["https://openalex.org/I4210103279"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003213012","display_name":"Tathagata\ufeff Chakraborti","orcid":"https://orcid.org/0000-0003-2905-5454"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tathagata Chakraborti","raw_affiliation_strings":["IBM Research AI, IBM, United States"],"raw_orcid":"https://orcid.org/0000-0003-2905-5454","affiliations":[{"raw_affiliation_string":"IBM Research AI, IBM, United States","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076293356","display_name":"Thomas Gschwind","orcid":"https://orcid.org/0000-0003-0212-4800"},"institutions":[{"id":"https://openalex.org/I4210126328","display_name":"IBM Research - Zurich","ror":"https://ror.org/02js37d36","country_code":"CH","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210126328"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Thomas Gschwind","raw_affiliation_strings":["IBM Research Europe - Zurich, Switzerland"],"raw_orcid":"https://orcid.org/0000-0003-0212-4800","affiliations":[{"raw_affiliation_string":"IBM Research Europe - Zurich, Switzerland","institution_ids":["https://openalex.org/I4210126328"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090845035","display_name":"Jim Laredo","orcid":"https://orcid.org/0000-0002-4915-0304"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jim A Laredo","raw_affiliation_strings":["Hybrid Cloud, IBM Research, United States"],"raw_orcid":"https://orcid.org/0000-0002-4915-0304","affiliations":[{"raw_affiliation_string":"Hybrid Cloud, IBM Research, United States","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012998759","display_name":"Christoph Miksovic","orcid":"https://orcid.org/0000-0002-7846-3668"},"institutions":[{"id":"https://openalex.org/I4210126328","display_name":"IBM Research - Zurich","ror":"https://ror.org/02js37d36","country_code":"CH","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210126328"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Christoph Miksovic","raw_affiliation_strings":["Computer Science, IBM Research Europe - Zurich, Switzerland"],"raw_orcid":"https://orcid.org/0000-0002-7846-3668","affiliations":[{"raw_affiliation_string":"Computer Science, IBM Research Europe - Zurich, Switzerland","institution_ids":["https://openalex.org/I4210126328"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101547078","display_name":"Paolo Scotton","orcid":"https://orcid.org/0000-0003-4737-0108"},"institutions":[{"id":"https://openalex.org/I4210126328","display_name":"IBM Research - Zurich","ror":"https://ror.org/02js37d36","country_code":"CH","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210126328"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Paolo Scotton","raw_affiliation_strings":["IBM Research Europe - Zurich, Switzerland"],"raw_orcid":"https://orcid.org/0000-0003-4737-0108","affiliations":[{"raw_affiliation_string":"IBM Research Europe - Zurich, Switzerland","institution_ids":["https://openalex.org/I4210126328"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060691179","display_name":"Kartik Talamadupula","orcid":"https://orcid.org/0000-0002-4628-3785"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kartik Talamadupula","raw_affiliation_strings":["IBM Research, United States"],"raw_orcid":"https://orcid.org/0000-0002-4628-3785","affiliations":[{"raw_affiliation_string":"IBM Research, United States","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023021826","display_name":"Gegi Thomas","orcid":"https://orcid.org/0000-0002-6500-7292"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gegi Thomas","raw_affiliation_strings":["IBM, United States"],"raw_orcid":"https://orcid.org/0000-0002-6500-7292","affiliations":[{"raw_affiliation_string":"IBM, United States","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":12,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"220","last_page":"239"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12026","display_name":"Explainable Artificial Intelligence (XAI)","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7968654632568359},{"id":"https://openalex.org/keywords/utterance","display_name":"Utterance","score":0.7180789709091187},{"id":"https://openalex.org/keywords/natural-language","display_name":"Natural language","score":0.6842817068099976},{"id":"https://openalex.org/keywords/imperfect","display_name":"Imperfect","score":0.676763653755188},{"id":"https://openalex.org/keywords/natural-language-generation","display_name":"Natural language generation","score":0.6016712784767151},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5877848267555237},{"id":"https://openalex.org/keywords/natural","display_name":"Natural (archaeology)","score":0.5750026702880859},{"id":"https://openalex.org/keywords/structuring","display_name":"Structuring","score":0.5320093631744385},{"id":"https://openalex.org/keywords/knowledge-base","display_name":"Knowledge base","score":0.5225331783294678},{"id":"https://openalex.org/keywords/natural-language-understanding","display_name":"Natural language understanding","score":0.48253175616264343},{"id":"https://openalex.org/keywords/matching","display_name":"Matching (statistics)","score":0.43448591232299805},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4309196472167969},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4138692319393158},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.3858977258205414},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3107742667198181},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.17202699184417725}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7968654632568359},{"id":"https://openalex.org/C2775852435","wikidata":"https://www.wikidata.org/wiki/Q258403","display_name":"Utterance","level":2,"score":0.7180789709091187},{"id":"https://openalex.org/C195324797","wikidata":"https://www.wikidata.org/wiki/Q33742","display_name":"Natural language","level":2,"score":0.6842817068099976},{"id":"https://openalex.org/C2780310539","wikidata":"https://www.wikidata.org/wiki/Q12547192","display_name":"Imperfect","level":2,"score":0.676763653755188},{"id":"https://openalex.org/C2776187449","wikidata":"https://www.wikidata.org/wiki/Q1513879","display_name":"Natural language generation","level":3,"score":0.6016712784767151},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5877848267555237},{"id":"https://openalex.org/C2776608160","wikidata":"https://www.wikidata.org/wiki/Q4785462","display_name":"Natural (archaeology)","level":2,"score":0.5750026702880859},{"id":"https://openalex.org/C2775945657","wikidata":"https://www.wikidata.org/wiki/Q381442","display_name":"Structuring","level":2,"score":0.5320093631744385},{"id":"https://openalex.org/C4554734","wikidata":"https://www.wikidata.org/wiki/Q593744","display_name":"Knowledge base","level":2,"score":0.5225331783294678},{"id":"https://openalex.org/C2779439875","wikidata":"https://www.wikidata.org/wiki/Q1078276","display_name":"Natural language understanding","level":3,"score":0.48253175616264343},{"id":"https://openalex.org/C165064840","wikidata":"https://www.wikidata.org/wiki/Q1321061","display_name":"Matching (statistics)","level":2,"score":0.43448591232299805},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4309196472167969},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4138692319393158},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.3858977258205414},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3107742667198181},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.17202699184417725},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3581641.3584088","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3581641.3584088","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3581641.3584088","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 28th International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3581641.3584088","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3581641.3584088","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3581641.3584088","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 28th International Conference on Intelligent User Interfaces","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.8700000047683716}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4360991186.pdf","grobid_xml":"https://content.openalex.org/works/W4360991186.grobid-xml"},"referenced_works_count":112,"referenced_works":["https://openalex.org/W1148730314","https://openalex.org/W1483658097","https://openalex.org/W1494362579","https://openalex.org/W1550560012","https://openalex.org/W1750205245","https://openalex.org/W1973120253","https://openalex.org/W1994606570","https://openalex.org/W2003966557","https://openalex.org/W2010046742","https://openalex.org/W2026805626","https://openalex.org/W2037306653","https://openalex.org/W2131251708","https://openalex.org/W2137010928","https://openalex.org/W2141311545","https://openalex.org/W2168747479","https://openalex.org/W2170719865","https://openalex.org/W2269738476","https://openalex.org/W2274505579","https://openalex.org/W2282821441","https://openalex.org/W2405187948","https://openalex.org/W2487652696","https://openalex.org/W2514025902","https://openalex.org/W2534089056","https://openalex.org/W2534380090","https://openalex.org/W2589660030","https://openalex.org/W2593222764","https://openalex.org/W2604602969","https://openalex.org/W2611429746","https://openalex.org/W2615896489","https://openalex.org/W2738658885","https://openalex.org/W2752187813","https://openalex.org/W2752843814","https://openalex.org/W2765338544","https://openalex.org/W2795758037","https://openalex.org/W2795763124","https://openalex.org/W2808216081","https://openalex.org/W2891503716","https://openalex.org/W2901232217","https://openalex.org/W2915124689","https://openalex.org/W2915495256","https://openalex.org/W2915664243","https://openalex.org/W2917259853","https://openalex.org/W2917392008","https://openalex.org/W2919666802","https://openalex.org/W2940884072","https://openalex.org/W2940965681","https://openalex.org/W2942367614","https://openalex.org/W2942444880","https://openalex.org/W2950784811","https://openalex.org/W2963847595","https://openalex.org/W2963967828","https://openalex.org/W2964142373","https://openalex.org/W2965346190","https://openalex.org/W2978889344","https://openalex.org/W2981731882","https://openalex.org/W2984353433","https://openalex.org/W2998563994","https://openalex.org/W2999134777","https://openalex.org/W2999765337","https://openalex.org/W3001062618","https://openalex.org/W3003328635","https://openalex.org/W3009578469","https://openalex.org/W3010483901","https://openalex.org/W3011054321","https://openalex.org/W3021864482","https://openalex.org/W3029828555","https://openalex.org/W3030109276","https://openalex.org/W3031000691","https://openalex.org/W3040802234","https://openalex.org/W3048922236","https://openalex.org/W3097001800","https://openalex.org/W3101792976","https://openalex.org/W3104847483","https://openalex.org/W3105396370","https://openalex.org/W3116286104","https://openalex.org/W3117696238","https://openalex.org/W3119394424","https://openalex.org/W3126538636","https://openalex.org/W3127032480","https://openalex.org/W3130185945","https://openalex.org/W3148399464","https://openalex.org/W3153179514","https://openalex.org/W3154248444","https://openalex.org/W3155920732","https://openalex.org/W3156106752","https://openalex.org/W3156666346","https://openalex.org/W3160343688","https://openalex.org/W3160674997","https://openalex.org/W3161631465","https://openalex.org/W3161710425","https://openalex.org/W3162428030","https://openalex.org/W3162614376","https://openalex.org/W3162683185","https://openalex.org/W3162895869","https://openalex.org/W3163128657","https://openalex.org/W3163443091","https://openalex.org/W3183398589","https://openalex.org/W3183541766","https://openalex.org/W3201545657","https://openalex.org/W3212893438","https://openalex.org/W4200340244","https://openalex.org/W4213251019","https://openalex.org/W4220812836","https://openalex.org/W4220893555","https://openalex.org/W4220962633","https://openalex.org/W4224993429","https://openalex.org/W4225105010","https://openalex.org/W4230330790","https://openalex.org/W4231326803","https://openalex.org/W4232488826","https://openalex.org/W4254840653","https://openalex.org/W4288414189"],"related_works":["https://openalex.org/W3034800807","https://openalex.org/W4287758468","https://openalex.org/W2152921782","https://openalex.org/W2386843486","https://openalex.org/W1538826769","https://openalex.org/W2949597526","https://openalex.org/W4313401079","https://openalex.org/W2739915479","https://openalex.org/W2945848244","https://openalex.org/W4320165414"],"abstract_inverted_index":{"While":[0],"natural":[1,44,60,157,201],"language":[2,45,61,158,202],"systems":[3],"continue":[4],"improving,":[5],"they":[6,22,171],"are":[7],"still":[8],"imperfect.":[9],"If":[10],"a":[11,14,19,59,94,167],"user":[12],"has":[13],"better":[15,27],"understanding":[16,199],"of":[17,43,58,77,120,142,155,164,200],"how":[18,48,85,104,179],"system":[20,62,87,181],"works,":[21],"may":[23],"be":[24],"able":[25],"to":[26,93,122,124,129,144,166],"accomplish":[28],"their":[29],"goals":[30],"even":[31],"in":[32,55],"imperfect":[33],"systems.":[34,203],"We":[35,146],"explored":[36],"whether":[37],"explanations":[38,50,138],"can":[39],"support":[40],"effective":[41],"authoring":[42],"utterances":[46,89],"and":[47,90,97,131,184,198],"those":[49],"impact":[51],"users\u2019":[52],"mental":[53],"models":[54],"the":[56,86,111,156,162,180],"context":[57],"that":[63,116,149],"generates":[64],"small":[65],"programs.":[66],"Through":[67],"an":[68,125],"online":[69],"study":[70],"(n=252),":[71],"we":[72,190],"compared":[73],"two":[74],"main":[75],"types":[76],"explanations:":[78],"1)":[79],"system-focused,":[80],"which":[81,100],"provide":[82,101],"information":[83,102],"about":[84,103],"processes":[88],"matches":[91],"terms":[92,121,165],"knowledge":[95,168],"base,":[96,169],"2)":[98],"social,":[99],"other":[105,174],"users":[106,128],"have":[107],"successfully":[108],"interacted":[109],"with":[110,197],"system.":[112],"Our":[113],"results":[114],"indicate":[115],"providing":[117],"social":[118,140],"suggestions":[119],"add":[123],"utterance":[126],"helped":[127],"repair":[130],"generate":[132],"correct":[133],"flows":[134],"more":[135],"than":[136],"system-focused":[137],"or":[139],"recommendations":[141,193],"words":[143],"modify.":[145],"also":[147],"found":[148],"participants":[150],"commonly":[151],"understood":[152],"some":[153],"mechanisms":[154],"system,":[159],"such":[160,177],"as":[161,178],"matching":[163],"but":[170],"often":[172],"lacked":[173],"critical":[175],"knowledge,":[176],"handled":[182],"structuring":[183],"ordering.":[185],"Based":[186],"on":[187],"these":[188],"findings,":[189],"make":[191],"design":[192],"for":[194],"supporting":[195],"interactions":[196]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
