{"id":"https://openalex.org/W4367046322","doi":"https://doi.org/10.1145/3578503.3583615","title":"What Web Search Behaviors Lead to Online Purchase Satisfaction?","display_name":"What Web Search Behaviors Lead to Online Purchase Satisfaction?","publication_year":2023,"publication_date":"2023-04-26","ids":{"openalex":"https://openalex.org/W4367046322","doi":"https://doi.org/10.1145/3578503.3583615"},"language":"en","primary_location":{"id":"doi:10.1145/3578503.3583615","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3578503.3583615","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 15th ACM Web Science Conference 2023","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5003652527","display_name":"Yuki Yanagida","orcid":"https://orcid.org/0000-0002-6691-2243"},"institutions":[{"id":"https://openalex.org/I146399215","display_name":"University of Tsukuba","ror":"https://ror.org/02956yf07","country_code":"JP","type":"education","lineage":["https://openalex.org/I146399215"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Yuki Yanagida","raw_affiliation_strings":["University of Tsukuba, Japan"],"raw_orcid":"https://orcid.org/0000-0002-6691-2243","affiliations":[{"raw_affiliation_string":"University of Tsukuba, Japan","institution_ids":["https://openalex.org/I146399215"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015183832","display_name":"Makoto P. Kato","orcid":"https://orcid.org/0000-0002-9351-0901"},"institutions":[{"id":"https://openalex.org/I146399215","display_name":"University of Tsukuba","ror":"https://ror.org/02956yf07","country_code":"JP","type":"education","lineage":["https://openalex.org/I146399215"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Makoto P. Kato","raw_affiliation_strings":["University of Tsukuba, Japan"],"raw_orcid":"https://orcid.org/0000-0002-9351-0901","affiliations":[{"raw_affiliation_string":"University of Tsukuba, Japan","institution_ids":["https://openalex.org/I146399215"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089275455","display_name":"Yuka Kawada","orcid":"https://orcid.org/0000-0003-0767-5038"},"institutions":[{"id":"https://openalex.org/I180941496","display_name":"University of Hyogo","ror":"https://ror.org/0151bmh98","country_code":"JP","type":"education","lineage":["https://openalex.org/I180941496"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Yuka Kawada","raw_affiliation_strings":["University of Hyogo, Japan"],"raw_orcid":"https://orcid.org/0000-0003-0767-5038","affiliations":[{"raw_affiliation_string":"University of Hyogo, Japan","institution_ids":["https://openalex.org/I180941496"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073451935","display_name":"Takehiro Yamamoto","orcid":"https://orcid.org/0000-0003-0601-3139"},"institutions":[{"id":"https://openalex.org/I180941496","display_name":"University of Hyogo","ror":"https://ror.org/0151bmh98","country_code":"JP","type":"education","lineage":["https://openalex.org/I180941496"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Takehiro Yamamoto","raw_affiliation_strings":["University of Hyogo, Japan"],"raw_orcid":"https://orcid.org/0000-0003-0601-3139","affiliations":[{"raw_affiliation_string":"University of Hyogo, Japan","institution_ids":["https://openalex.org/I180941496"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024408306","display_name":"Hiroaki Ohshima","orcid":"https://orcid.org/0000-0002-9492-2246"},"institutions":[{"id":"https://openalex.org/I180941496","display_name":"University of Hyogo","ror":"https://ror.org/0151bmh98","country_code":"JP","type":"education","lineage":["https://openalex.org/I180941496"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Hiroaki Ohshima","raw_affiliation_strings":["University of Hyogo, Japan"],"raw_orcid":"https://orcid.org/0000-0002-9492-2246","affiliations":[{"raw_affiliation_string":"University of Hyogo, Japan","institution_ids":["https://openalex.org/I180941496"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5082125155","display_name":"Sumio Fujita","orcid":"https://orcid.org/0000-0002-1282-386X"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sumio Fujita","raw_affiliation_strings":["Yahoo Japan Corporation, Japan"],"raw_orcid":"https://orcid.org/0000-0002-1282-386X","affiliations":[{"raw_affiliation_string":"Yahoo Japan Corporation, Japan","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.5403,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.71652821,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"324","last_page":"334"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.7088811993598938},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.6576288342475891},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5265610218048096},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.4923804998397827},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4511909484863281},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4473063349723816},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4447666108608246},{"id":"https://openalex.org/keywords/search-engine","display_name":"Search engine","score":0.42536628246307373},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.41460856795310974},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.30628424882888794},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08842644095420837}],"concepts":[{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.7088811993598938},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6576288342475891},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5265610218048096},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.4923804998397827},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4511909484863281},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4473063349723816},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4447666108608246},{"id":"https://openalex.org/C97854310","wikidata":"https://www.wikidata.org/wiki/Q19541","display_name":"Search engine","level":2,"score":0.42536628246307373},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.41460856795310974},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.30628424882888794},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08842644095420837},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3578503.3583615","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3578503.3583615","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 15th ACM Web Science Conference 2023","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G323466543","display_name":null,"funder_award_id":"JP22H03905,JP21H03775,JP21H03774,JP18H03244","funder_id":"https://openalex.org/F4320334764","funder_display_name":"Japan Society for the Promotion of Science"}],"funders":[{"id":"https://openalex.org/F4320334764","display_name":"Japan Society for the Promotion of Science","ror":"https://ror.org/00hhkn466"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W1544629378","https://openalex.org/W1971681758","https://openalex.org/W1979182316","https://openalex.org/W1987356147","https://openalex.org/W1996137064","https://openalex.org/W2009296073","https://openalex.org/W2029328628","https://openalex.org/W2034842509","https://openalex.org/W2053725367","https://openalex.org/W2073736890","https://openalex.org/W2084403728","https://openalex.org/W2089796443","https://openalex.org/W2099768249","https://openalex.org/W2106772961","https://openalex.org/W2126609841","https://openalex.org/W2144345633","https://openalex.org/W2156037541","https://openalex.org/W2164173709","https://openalex.org/W2168578824","https://openalex.org/W2312795932","https://openalex.org/W2579666692","https://openalex.org/W2791333126","https://openalex.org/W2798449051","https://openalex.org/W2798904209","https://openalex.org/W2897905870","https://openalex.org/W2951045934","https://openalex.org/W2978907640","https://openalex.org/W3009563406","https://openalex.org/W3034811932","https://openalex.org/W4230906481","https://openalex.org/W4288079516"],"related_works":["https://openalex.org/W2351217280","https://openalex.org/W2086836292","https://openalex.org/W2354083748","https://openalex.org/W4313650933","https://openalex.org/W2068874688","https://openalex.org/W3207460402","https://openalex.org/W3112178369","https://openalex.org/W3094185001","https://openalex.org/W4402151913","https://openalex.org/W2806431135"],"abstract_inverted_index":{"This":[0,155],"study":[1],"investigates":[2],"the":[3,70,100,137,153],"relationship":[4],"between":[5],"web":[6,14,21,40,109,147,175],"information-seeking":[7,22],"behavior":[8],"and":[9,24,47,50,57,111,151],"post-purchase":[10,34,142,167],"satisfaction.":[11,35],"We":[12],"examine":[13],"search":[15,41,110,148],"logs":[16],"as":[17,32],"a":[18,66,78,113],"record":[19],"of":[20,55,81,122,139,166,174],"behaviors":[23,42,149],"product":[25],"ratings":[26],"in":[27],"an":[28],"e-commerce":[29],"(EC)":[30],"site":[31],"self-rated":[33],"Our":[36],"analysis":[37],"revealed":[38],"that":[39,63,158],"are":[43,105,124,160],"different":[44,53,164,172],"for":[45,52,77,120],"satisfied":[46,72,88,129],"dissatisfied":[48,85,96],"customers,":[49],"even":[51],"types":[54,173],"customers":[56,118,159],"products.":[58],"In":[59],"particular,":[60],"we":[61,134],"found":[62],"(1)":[64],"within":[65],"week":[67],"prior":[68,98],"to":[69,99,127,162],"purchase,":[71,101],"users":[73,89,97],"more":[74,92,125],"frequently":[75],"searched":[76,90],"wider":[79],"range":[80],"product-related":[82],"information":[83],"than":[84,95],"users.":[86],"(2)":[87],"with":[91,108,130],"specific":[93],"queries":[94],"especially":[102],"when":[103],"they":[104,170],"relatively":[106,114],"familiar":[107],"purchasing":[112],"expensive":[115],"product.":[116],"(3)":[117],"looking":[119],"opinions":[121],"others":[123],"likely":[126,161],"be":[128],"their":[131,146],"purchase.":[132,154],"Furthermore,":[133],"also":[135],"addressed":[136],"problem":[138],"predicting":[140],"customers\u2019":[141],"satisfaction":[143,168],"based":[144],"on":[145],"before":[150],"after":[152],"attempt":[156],"demonstrated":[157],"have":[163],"levels":[165],"if":[169],"conducted":[171],"search.":[176]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
