{"id":"https://openalex.org/W4322393887","doi":"https://doi.org/10.1145/3573926.3573936","title":"Crisis Impact on Use of Technology. Evidence from Omnichannel Restaurant Sales during Covid-19 Pandemic","display_name":"Crisis Impact on Use of Technology. Evidence from Omnichannel Restaurant Sales during Covid-19 Pandemic","publication_year":2022,"publication_date":"2022-11-04","ids":{"openalex":"https://openalex.org/W4322393887","doi":"https://doi.org/10.1145/3573926.3573936"},"language":"en","primary_location":{"id":"doi:10.1145/3573926.3573936","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3573926.3573936","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 7th International Conference on Information Systems Engineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019261133","display_name":"Roman Podkorytov","orcid":"https://orcid.org/0000-0002-1958-4232"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"Roman Podkorytov","raw_affiliation_strings":["Information Systems, City University of Hong Kong, China"],"affiliations":[{"raw_affiliation_string":"Information Systems, City University of Hong Kong, China","institution_ids":["https://openalex.org/I168719708"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101405982","display_name":"Weiwei Sun","orcid":"https://orcid.org/0000-0002-6870-3947"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Weiwei Sun","raw_affiliation_strings":["Information Systems, City University of Hong Kong, China"],"affiliations":[{"raw_affiliation_string":"Information Systems, City University of Hong Kong, China","institution_ids":["https://openalex.org/I168719708"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101559768","display_name":"Ron Chi-Wai Kwok","orcid":"https://orcid.org/0000-0001-9100-0142"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Ron Chi-Wai Kwok","raw_affiliation_strings":["Information Systems, City University of Hong Kong, China"],"affiliations":[{"raw_affiliation_string":"Information Systems, City University of Hong Kong, China","institution_ids":["https://openalex.org/I168719708"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5019261133"],"corresponding_institution_ids":["https://openalex.org/I168719708"],"apc_list":null,"apc_paid":null,"fwci":0.4234,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.70458001,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"52","last_page":"57"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9453999996185303,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11711","display_name":"COVID-19 Pandemic Impacts","score":0.9247000217437744,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/omnichannel","display_name":"Omnichannel","score":0.9830062389373779},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.670831561088562},{"id":"https://openalex.org/keywords/coronavirus-disease-2019","display_name":"Coronavirus disease 2019 (COVID-19)","score":0.5992332100868225},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.561173677444458},{"id":"https://openalex.org/keywords/pandemic","display_name":"Pandemic","score":0.5483277440071106},{"id":"https://openalex.org/keywords/payment","display_name":"Payment","score":0.49490684270858765},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.47253894805908203},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4457013010978699},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.4279443621635437},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4029318690299988},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4020133316516876},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.3501429557800293},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.25000208616256714},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.09006759524345398}],"concepts":[{"id":"https://openalex.org/C2780928776","wikidata":"https://www.wikidata.org/wiki/Q16999365","display_name":"Omnichannel","level":2,"score":0.9830062389373779},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.670831561088562},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.5992332100868225},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.561173677444458},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.5483277440071106},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.49490684270858765},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47253894805908203},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4457013010978699},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.4279443621635437},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4029318690299988},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4020133316516876},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.3501429557800293},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.25000208616256714},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.09006759524345398},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3573926.3573936","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3573926.3573936","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 7th International Conference on Information Systems Engineering","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W127690924","https://openalex.org/W1543266722","https://openalex.org/W2739374351","https://openalex.org/W3006118386","https://openalex.org/W3048844060","https://openalex.org/W3085284030","https://openalex.org/W3166508805","https://openalex.org/W3182654593","https://openalex.org/W3190536883","https://openalex.org/W3191424574","https://openalex.org/W3193808719","https://openalex.org/W3201687957","https://openalex.org/W3213407452","https://openalex.org/W3214860080","https://openalex.org/W3216620175","https://openalex.org/W4200269168","https://openalex.org/W4200575618","https://openalex.org/W4206752260","https://openalex.org/W4210623882","https://openalex.org/W4220762061","https://openalex.org/W4220770106","https://openalex.org/W4220849996","https://openalex.org/W4220883797","https://openalex.org/W4220913070","https://openalex.org/W4281675198","https://openalex.org/W4283644459"],"related_works":["https://openalex.org/W2998507867","https://openalex.org/W3135982213","https://openalex.org/W2980990555","https://openalex.org/W4283323912","https://openalex.org/W3185408422","https://openalex.org/W4290442689","https://openalex.org/W3119362221","https://openalex.org/W2902533653","https://openalex.org/W2981284895","https://openalex.org/W3119540162"],"abstract_inverted_index":{"This":[0],"paper":[1],"shines":[2],"the":[3,7,26,29],"light":[4],"on":[5,21,43],"how":[6],"critical":[8],"outbreak":[9],"of":[10,32],"Covid-19":[11],"pandemic":[12],"affected":[13],"restaurant":[14],"consumer's":[15],"purchase":[16],"behaviour.":[17],"With":[18],"a":[19],"focus":[20],"omnichannel":[22],"food":[23],"ordering":[24,45,59],"technology":[25],"context":[27],"captures":[28],"rapid":[30],"development":[31],"online":[33],"sales":[34],"channels":[35],"for":[36],"restaurants":[37],"in":[38],"Hong":[39],"Kong.":[40],"Particularly":[41],"focusing":[42],"integrated":[44],"technologies":[46],"with":[47],"digital":[48],"payment":[49],"capabilities,":[50],"such":[51],"as:":[52],"mobile":[53],"applications,":[54],"website,":[55],"QR":[56],"code":[57],"self-service":[58],"applications.":[60]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}