{"id":"https://openalex.org/W4386585140","doi":"https://doi.org/10.1145/3569951.3597561","title":"CIBot: Integrating and Automating Researcher Support in Cyberinfrastructure Helpdesk Operations","display_name":"CIBot: Integrating and Automating Researcher Support in Cyberinfrastructure Helpdesk Operations","publication_year":2023,"publication_date":"2023-07-23","ids":{"openalex":"https://openalex.org/W4386585140","doi":"https://doi.org/10.1145/3569951.3597561"},"language":"en","primary_location":{"id":"doi:10.1145/3569951.3597561","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3569951.3597561","pdf_url":null,"source":{"id":"https://openalex.org/S4306523034","display_name":"Practice and Experience in Advanced Research Computing","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Practice and Experience in Advanced Research Computing","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1145/3569951.3597561","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081110145","display_name":"I. Ataee Langroudy","orcid":"https://orcid.org/0000-0003-1243-6664"},"institutions":[{"id":"https://openalex.org/I91045830","display_name":"Texas A&M University","ror":"https://ror.org/01f5ytq51","country_code":"US","type":"education","lineage":["https://openalex.org/I91045830"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Iman Ataee Langroudy","raw_affiliation_strings":["Texas A&M University, USA"],"affiliations":[{"raw_affiliation_string":"Texas A&M University, USA","institution_ids":["https://openalex.org/I91045830"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011619899","display_name":"Marinus Pennings","orcid":"https://orcid.org/0000-0003-0932-5365"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Marinus Pennings","raw_affiliation_strings":["Texas A&M University High Performance Research computing, USA"],"affiliations":[{"raw_affiliation_string":"Texas A&M University High Performance Research computing, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063166697","display_name":"Dhruva K. Chakravorty","orcid":"https://orcid.org/0000-0001-7739-3701"},"institutions":[{"id":"https://openalex.org/I91045830","display_name":"Texas A&M University","ror":"https://ror.org/01f5ytq51","country_code":"US","type":"education","lineage":["https://openalex.org/I91045830"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Dhruva Chakravorty","raw_affiliation_strings":["Texas A&M University, USA"],"affiliations":[{"raw_affiliation_string":"Texas A&M University, USA","institution_ids":["https://openalex.org/I91045830"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043257503","display_name":"Honggao Liu","orcid":"https://orcid.org/0009-0002-2942-9014"},"institutions":[{"id":"https://openalex.org/I91045830","display_name":"Texas A&M University","ror":"https://ror.org/01f5ytq51","country_code":"US","type":"education","lineage":["https://openalex.org/I91045830"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Honggao Liu","raw_affiliation_strings":["Texas A&M University, USA"],"affiliations":[{"raw_affiliation_string":"Texas A&M University, USA","institution_ids":["https://openalex.org/I91045830"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5081110145"],"corresponding_institution_ids":["https://openalex.org/I91045830"],"apc_list":null,"apc_paid":null,"fwci":0.5359,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.80751028,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"211","last_page":"215"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11986","display_name":"Scientific Computing and Data Management","score":0.9470999836921692,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11986","display_name":"Scientific Computing and Data Management","score":0.9470999836921692,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10715","display_name":"Distributed and Parallel Computing Systems","score":0.9136000275611877,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cyberinfrastructure","display_name":"Cyberinfrastructure","score":0.9869336485862732},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6814196109771729},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.4013667404651642},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.32500922679901123},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.2678755223751068},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.13206985592842102}],"concepts":[{"id":"https://openalex.org/C2776397876","wikidata":"https://www.wikidata.org/wiki/Q1450531","display_name":"Cyberinfrastructure","level":2,"score":0.9869336485862732},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6814196109771729},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.4013667404651642},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.32500922679901123},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.2678755223751068},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.13206985592842102}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3569951.3597561","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3569951.3597561","pdf_url":null,"source":{"id":"https://openalex.org/S4306523034","display_name":"Practice and Experience in Advanced Research Computing","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Practice and Experience in Advanced Research Computing","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3569951.3597561","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3569951.3597561","pdf_url":null,"source":{"id":"https://openalex.org/S4306523034","display_name":"Practice and Experience in Advanced Research Computing","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Practice and Experience in Advanced Research Computing","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W3185531724","https://openalex.org/W4224273201","https://openalex.org/W4284972870","https://openalex.org/W4284975878"],"related_works":["https://openalex.org/W2338700700","https://openalex.org/W2104185553","https://openalex.org/W136263672","https://openalex.org/W4312924922","https://openalex.org/W2329619884","https://openalex.org/W3096962869","https://openalex.org/W4206917754","https://openalex.org/W2134455691","https://openalex.org/W2640463805","https://openalex.org/W198544636"],"abstract_inverted_index":{"This":[0,24,65,112],"student-led":[1],"paper":[2],"introduces":[3],"a":[4,20,50,62,92,107],"multi-purpose":[5],"user":[6],"support":[7],"tool":[8,25,113],"built":[9],"to":[10,41,70,129,156],"enhance":[11],"and":[12,16,33,47,120,131,160],"automate":[13],"the":[14,17,117,149,154],"workflow":[15],"bookkeeping":[18,162],"of":[19,45,52],"ticketing":[21],"request":[22],"system.":[23],"can":[26,38,48,89,102,135],"create":[27],"custom":[28,31],"requests,":[29,159],"define":[30,34],"workflows,":[32],"permission":[35],"hierarchies.":[36],"Requests":[37],"be":[39,136],"customized":[40],"have":[42],"any":[43,74],"number":[44],"fields":[46,54],"inherit":[49],"portion":[51],"their":[53],"from":[55,73],"another":[56],"request.":[57],"Actions":[58],"are":[59,127],"recorded":[60],"in":[61],"document-based":[63],"database.":[64],"tool's":[66],"flexibility":[67],"allows":[68],"it":[69,88,101],"accept":[71,104],"input":[72],"outside":[75],"sources":[76],"with":[77,106,116,148],"proper":[78,108],"integration.":[79],"To":[80],"improve":[81],"its":[82,85,132],"security,":[83],"for":[84],"main":[86],"functionalities,":[87],"either":[90],"use":[91],"websocket":[93],"that":[94,145],"requires":[95],"no":[96],"inbound":[97,122],"IP":[98],"whitelisting,":[99],"or":[100],"only":[103,128],"connections":[105,126],"RSA":[109],"SHA256":[110],"signature.":[111],"is":[114],"made":[115],"least":[118],"privilege":[119],"controls":[121],"connections.":[123],"Its":[124],"outbound":[125],"Slack":[130,150],"database,":[133],"which":[134],"localized.":[137],"A":[138],"pilot":[139],"implementation":[140],"at":[141],"Texas":[142],"A&M":[143],"University":[144],"was":[146],"integrated":[147],"workspace":[151],"tool,":[152],"reduced":[153],"time":[155],"complete":[157],"researchers\u2019":[158],"improved":[161],"processes.":[163]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2025-12-21T01:58:51.020947","created_date":"2025-10-10T00:00:00"}