{"id":"https://openalex.org/W4313266769","doi":"https://doi.org/10.1145/3568444.3570593","title":"Hybrid Online Survey System with Real-Time Moderator Chat","display_name":"Hybrid Online Survey System with Real-Time Moderator Chat","publication_year":2022,"publication_date":"2022-11-27","ids":{"openalex":"https://openalex.org/W4313266769","doi":"https://doi.org/10.1145/3568444.3570593"},"language":"en","primary_location":{"id":"doi:10.1145/3568444.3570593","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3568444.3570593","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st International Conference on Mobile and Ubiquitous Multimedia","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://lacris.ulapland.fi/ws/files/25575287/3568444.3570593.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042962518","display_name":"James Wen","orcid":null},"institutions":[{"id":"https://openalex.org/I95220073","display_name":"University of Lapland","ror":"https://ror.org/05jzt8766","country_code":"FI","type":"education","lineage":["https://openalex.org/I95220073"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"James Wen","raw_affiliation_strings":["University of Lapland, Finland"],"raw_orcid":"https://orcid.org/0000-0002-8724-3114","affiliations":[{"raw_affiliation_string":"University of Lapland, Finland","institution_ids":["https://openalex.org/I95220073"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055611492","display_name":"Ashley Colley","orcid":"https://orcid.org/0000-0001-7750-2058"},"institutions":[{"id":"https://openalex.org/I95220073","display_name":"University of Lapland","ror":"https://ror.org/05jzt8766","country_code":"FI","type":"education","lineage":["https://openalex.org/I95220073"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Ashley Colley","raw_affiliation_strings":["University of Lapland, Finland"],"raw_orcid":"https://orcid.org/0000-0001-7750-2058","affiliations":[{"raw_affiliation_string":"University of Lapland, Finland","institution_ids":["https://openalex.org/I95220073"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I95220073"],"apc_list":null,"apc_paid":null,"fwci":0.9812,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.77005935,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"257","last_page":"258"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11539","display_name":"Survey Methodology and Nonresponse","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12679","display_name":"Focus Groups and Qualitative Methods","score":0.9847000241279602,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7338867783546448},{"id":"https://openalex.org/keywords/moderation","display_name":"Moderation","score":0.7100337147712708},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.49549758434295654},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.48322638869285583},{"id":"https://openalex.org/keywords/question-answering","display_name":"Question answering","score":0.4707047641277313},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.4626079499721527},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.45032986998558044},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4200279712677002},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.3855036497116089},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.16897287964820862},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.13720154762268066}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7338867783546448},{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.7100337147712708},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.49549758434295654},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.48322638869285583},{"id":"https://openalex.org/C44291984","wikidata":"https://www.wikidata.org/wiki/Q1074173","display_name":"Question answering","level":2,"score":0.4707047641277313},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.4626079499721527},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.45032986998558044},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4200279712677002},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3855036497116089},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.16897287964820862},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.13720154762268066},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3568444.3570593","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3568444.3570593","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st International Conference on Mobile and Ubiquitous Multimedia","raw_type":"proceedings-article"},{"id":"pmh:oai:lacris.ulapland.fi:publications/4c3bfc6a-77ff-43da-8590-cf717a8a2f63","is_oa":true,"landing_page_url":"http://www.scopus.com/inward/citedby.url?scp=85145873862&partnerID=8YFLogxK","pdf_url":"https://lacris.ulapland.fi/ws/files/25575287/3568444.3570593.pdf","source":{"id":"https://openalex.org/S4306401137","display_name":"LaCRIS (University of Lapland)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I95220073","host_organization_name":"University of Lapland","host_organization_lineage":["https://openalex.org/I95220073"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Wen, J & Colley, A 2022, Hybrid Online Survey System with Real-Time Moderator Chat. in T D\u00f6ring, S Boll, A Colley, A Esteves & J Guerreiro (eds), Proceedings of MUM 2022, the 21st International Conference on Mobile and Ubiquitous Multimedia. ACM , pp. 257\u2013258, MUM 2022: 21th International Conference on Mobile and Ubiquitous Multimedia, Lisabon, Portugal, 27.11.2022. https://doi.org/10.1145/3568444.3570593","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:lacris.ulapland.fi:openaire/4c3bfc6a-77ff-43da-8590-cf717a8a2f63","is_oa":true,"landing_page_url":"https://research.ulapland.fi/fi/publications/4c3bfc6a-77ff-43da-8590-cf717a8a2f63","pdf_url":null,"source":{"id":"https://openalex.org/S4306401137","display_name":"LaCRIS (University of Lapland)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I95220073","host_organization_name":"University of Lapland","host_organization_lineage":["https://openalex.org/I95220073"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Wen, J & Colley, A 2022, Hybrid Online Survey System with Real-Time Moderator Chat. in T D\u00f6ring, S Boll, A Colley, A Esteves & J Guerreiro (eds), Proceedings of MUM 2022, the 21st International Conference on Mobile and Ubiquitous Multimedia. ACM , pp. 257\u2013258, MUM 2022: 21th International Conference on Mobile and Ubiquitous Multimedia, Lisabon, Portugal, 27.11.2022. https://doi.org/10.1145/3568444.3570593","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":{"id":"pmh:oai:lacris.ulapland.fi:publications/4c3bfc6a-77ff-43da-8590-cf717a8a2f63","is_oa":true,"landing_page_url":"http://www.scopus.com/inward/citedby.url?scp=85145873862&partnerID=8YFLogxK","pdf_url":"https://lacris.ulapland.fi/ws/files/25575287/3568444.3570593.pdf","source":{"id":"https://openalex.org/S4306401137","display_name":"LaCRIS (University of Lapland)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I95220073","host_organization_name":"University of Lapland","host_organization_lineage":["https://openalex.org/I95220073"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Wen, J & Colley, A 2022, Hybrid Online Survey System with Real-Time Moderator Chat. in T D\u00f6ring, S Boll, A Colley, A Esteves & J Guerreiro (eds), Proceedings of MUM 2022, the 21st International Conference on Mobile and Ubiquitous Multimedia. ACM , pp. 257\u2013258, MUM 2022: 21th International Conference on Mobile and Ubiquitous Multimedia, Lisabon, Portugal, 27.11.2022. https://doi.org/10.1145/3568444.3570593","raw_type":"info:eu-repo/semantics/publishedVersion"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320335322","display_name":"European Regional Development Fund","ror":"https://ror.org/00k4n6c32"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4313266769.pdf","grobid_xml":"https://content.openalex.org/works/W4313266769.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W2946212439","https://openalex.org/W2973069780","https://openalex.org/W3025287448","https://openalex.org/W3051124794","https://openalex.org/W4237245684","https://openalex.org/W4298151867"],"related_works":["https://openalex.org/W3093710306","https://openalex.org/W750217911","https://openalex.org/W2740268725","https://openalex.org/W4206949499","https://openalex.org/W4360895365","https://openalex.org/W2296969234","https://openalex.org/W4226254121","https://openalex.org/W4313163826","https://openalex.org/W4388229525","https://openalex.org/W3217486089"],"abstract_inverted_index":{"Online":[0],"surveys":[1],"present":[2],"a":[3,60,65,70,74,120],"quick":[4],"and":[5,37,124],"efficient":[6],"method":[7],"to":[8,23,68,93,95,102],"collect":[9],"user":[10],"experience":[11],"data.":[12,21],"However,":[13],"they":[14],"are":[15],"less":[16],"effective":[17],"at":[18,76],"extracting":[19],"qualitative":[20],"Due":[22],"response":[24],"fatigue":[25],"when":[26],"answering":[27,41],"open-ended":[28],"questions,":[29,43],"the":[30,48,80],"quality":[31],"of":[32,82,122],"responses":[33],"may":[34],"be":[35,91,117],"poor,":[36],"participants":[38,89],"can":[39,90],"skip":[40],"individual":[42],"or":[44,99],"drop":[45],"out":[46],"from":[47],"survey":[49],"entirely,":[50],"potentially":[51],"introducing":[52],"bias.":[53],"To":[54],"address":[55],"these":[56],"challenges,":[57],"we":[58],"developed":[59],"prototype":[61,107],"tool":[62],"that":[63],"enables":[64],"test":[66],"moderator":[67],"initiate":[69],"chat":[71],"intervention":[72],"with":[73,119],"participant":[75],"any":[77],"point":[78],"during":[79],"completion":[81],"an":[83],"online":[84],"survey.":[85],"Through":[86],"this":[87],"approach,":[88],"prompted":[92],"return":[94],"complete":[96],"unanswered":[97],"questions":[98],"provide":[100],"clarification":[101],"given":[103],"answers.":[104],"A":[105],"functional":[106],"system":[108],"has":[109],"been":[110],"implemented":[111],"and,":[112],"as":[113],"future":[114],"work,":[115],"will":[116],"evaluated":[118],"variety":[121],"content":[123],"question":[125],"types.":[126]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1}],"updated_date":"2026-08-01T09:00:35.917206","created_date":"2025-10-10T00:00:00"}
