{"id":"https://openalex.org/W4312726979","doi":"https://doi.org/10.1145/3557738.3557834","title":"Customer Loyalty Model Development of Pool-To-Pool Shuttle Service","display_name":"Customer Loyalty Model Development of Pool-To-Pool Shuttle Service","publication_year":2022,"publication_date":"2022-09-21","ids":{"openalex":"https://openalex.org/W4312726979","doi":"https://doi.org/10.1145/3557738.3557834"},"language":"en","primary_location":{"id":"doi:10.1145/3557738.3557834","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3557738.3557834","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2022 International Conference on Engineering and Information Technology for Sustainable Industry","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069589586","display_name":"Budhi Prihartono","orcid":"https://orcid.org/0000-0002-7686-3051"},"institutions":[{"id":"https://openalex.org/I134635517","display_name":"Bandung Institute of Technology","ror":"https://ror.org/00apj8t60","country_code":"ID","type":"education","lineage":["https://openalex.org/I134635517"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Budhi Prihartono","raw_affiliation_strings":["Department of Industrial Engineering and Engineering Management, Institut Teknologi Bandung, Indonesia"],"raw_orcid":"https://orcid.org/0000-0002-7686-3051","affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering and Engineering Management, Institut Teknologi Bandung, Indonesia","institution_ids":["https://openalex.org/I134635517"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048539615","display_name":"Anies Sayyidatun Nisa","orcid":null},"institutions":[{"id":"https://openalex.org/I134635517","display_name":"Bandung Institute of Technology","ror":"https://ror.org/00apj8t60","country_code":"ID","type":"education","lineage":["https://openalex.org/I134635517"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Anies Sayyidatun Nisa","raw_affiliation_strings":["Department of Industrial Engineering and Engineering Management, Institut Teknologi Bandung, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering and Engineering Management, Institut Teknologi Bandung, Indonesia","institution_ids":["https://openalex.org/I134635517"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026405418","display_name":"Hasrini Sari","orcid":"https://orcid.org/0000-0001-7767-604X"},"institutions":[{"id":"https://openalex.org/I134635517","display_name":"Bandung Institute of Technology","ror":"https://ror.org/00apj8t60","country_code":"ID","type":"education","lineage":["https://openalex.org/I134635517"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Hasrini Sari","raw_affiliation_strings":["Department of Industrial Engineering and Engineering Management, Institut Teknologi Bandung, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering and Engineering Management, Institut Teknologi Bandung, Indonesia","institution_ids":["https://openalex.org/I134635517"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5069589586"],"corresponding_institution_ids":["https://openalex.org/I134635517"],"apc_list":null,"apc_paid":null,"fwci":0.2272,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.65341066,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"68","issue":null,"first_page":"1","last_page":"5"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9871000051498413,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9871000051498413,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.5066371560096741},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5023322105407715},{"id":"https://openalex.org/keywords/customer-service","display_name":"Customer service","score":0.49602803587913513},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.45679357647895813},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.4559839069843292},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.41767874360084534},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2062789499759674},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.16288655996322632}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5066371560096741},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5023322105407715},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.49602803587913513},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45679357647895813},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.4559839069843292},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41767874360084534},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2062789499759674},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.16288655996322632}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3557738.3557834","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3557738.3557834","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2022 International Conference on Engineering and Information Technology for Sustainable Industry","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W1968737132","https://openalex.org/W1972458078","https://openalex.org/W1978831529","https://openalex.org/W1980015880","https://openalex.org/W1982900899","https://openalex.org/W2002936041","https://openalex.org/W2016802098","https://openalex.org/W2036032986","https://openalex.org/W2054886249","https://openalex.org/W2113542303","https://openalex.org/W2158316611","https://openalex.org/W2251902291","https://openalex.org/W2311464090","https://openalex.org/W2313684946","https://openalex.org/W2317661718","https://openalex.org/W2460341335","https://openalex.org/W4235303810","https://openalex.org/W6632640462"],"related_works":["https://openalex.org/W2389397154","https://openalex.org/W3024507329","https://openalex.org/W4389143236","https://openalex.org/W2469901228","https://openalex.org/W2123217435","https://openalex.org/W2141148255","https://openalex.org/W3113150333","https://openalex.org/W2277816436","https://openalex.org/W3015043872","https://openalex.org/W1988526719"],"abstract_inverted_index":{"The":[0,89,131],"pool-to-pool":[1],"shuttle":[2,24,28,80,97,210,266],"service":[3,60,66,81,211,267],"business,":[4],"both":[5,135,181],"for":[6,116,120,159,180,268],"tourist":[7],"and":[8,65,119,156,163,231],"business":[9],"purposes,":[10],"has":[11,225,234,286],"continued":[12],"to":[13,19,30,39,247,299,308],"grow":[14],"in":[15,74,99,106,204,242,294],"recent":[16],"years":[17],"owing":[18],"the":[20,70,75,79,85,100,137,141,145,151,169,174,191,202,205,209,213,218,252,258,261,265,271,276,309],"aggressive":[21],"competition":[22],"among":[23],"services":[25,29,98],"which":[26,165,183],"forces":[27],"better":[31],"understand":[32],"their":[33],"customers\u2019":[34],"loyalty.":[35,239,291],"This":[36],"study":[37],"seeks":[38],"develop":[40],"a":[41,185,197,304],"customer":[42,54,86,115,214,229,238,249,281,290,301],"loyalty":[43,51,56,87,215,302],"model":[44,146],"by":[45,150],"considering":[46],"several":[47],"factors":[48],"that":[49,140,194],"influence":[50,248,300],"such":[52],"as":[53,168],"satisfaction,":[55,282],"programs,":[57],"corporate":[58],"image,":[59],"recovery,":[61],"perceived":[62],"safety,":[63],"price,":[64],"quality.":[67],"In":[68,217,270],"addition,":[69],"effect":[71,200,227,236,288],"of":[72,77,91,134,136,144,154,176,201,207,263,278],"differences":[73],"purpose":[76,118,206,262],"using":[78,127,208,264],"was":[82,196],"tested":[83],"on":[84,212,228,237,289],"model.":[88,216],"sample":[90],"384":[92],"respondents":[93],"who":[94],"have":[95],"used":[96,105,167],"last":[101],"12":[102],"months":[103],"were":[104,110,166],"this":[107,243,295],"study.":[108],"Sample":[109],"divided":[111],"into":[112],"two":[113],"groups,":[114],"business/college/school":[117,221],"vacations":[121],"purpose.":[122],"Data":[123],"analysis":[124],"is":[125,147,245,254,297],"performed":[126],"multigroup":[128],"SEM":[129,132],"analysis.":[130],"results":[133,192],"group":[138,219,244,259,272,296],"show":[139],"absolute":[142],"fit":[143,171],"adequate":[148],"judging":[149],"RMSEA":[152],"value":[153,175],"0,062":[155],"0,063":[157],"respectively":[158],"each":[160],"group.":[161,311],"CFI":[162],"TLI":[164],"incremental":[170,187],"also":[172],"reach":[173],"more":[177],"than":[178,257],"0,9":[179],"groups":[182],"indicate":[184],"good":[186],"fit.":[188],"Furthermore,":[189],"from":[190],"showed":[193],"there":[195],"significant":[198],"moderating":[199],"difference":[203],"with":[220,260,273,303],"goals,":[222],"safety":[223,279],"perception":[224,277],"no":[226,235,287],"satisfaction":[230,241,293],"company":[232,284],"image":[233,285],"Customer":[240,292],"proven":[246,298],"loyalty,":[250],"but":[251,283],"relationship":[253],"not":[255],"stronger":[256,305],"vacations.":[269],"vacation":[274],"destinations,":[275],"influences":[280],"tendency":[306],"compared":[307],"other":[310]},"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2026-05-13T06:04:23.736269","created_date":"2025-10-10T00:00:00"}
