{"id":"https://openalex.org/W4309618897","doi":"https://doi.org/10.1145/3555113","title":"Emotional Labor in Everyday Resilience: Class-Based Experiences of Navigating Unemployment Amid the COVID-19 Pandemic in the U.S.","display_name":"Emotional Labor in Everyday Resilience: Class-Based Experiences of Navigating Unemployment Amid the COVID-19 Pandemic in the U.S.","publication_year":2022,"publication_date":"2022-11-07","ids":{"openalex":"https://openalex.org/W4309618897","doi":"https://doi.org/10.1145/3555113"},"language":"en","primary_location":{"id":"doi:10.1145/3555113","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3555113","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3555113","source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3555113","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028628445","display_name":"Alex Jiahong Lu","orcid":"https://orcid.org/0000-0002-0093-8176"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan\u2013Ann Arbor","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Alex Jiahong Lu","raw_affiliation_strings":["University of Michigan, Ann Arbor, MI, USA"],"affiliations":[{"raw_affiliation_string":"University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041948274","display_name":"Anna Gilhool","orcid":null},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan\u2013Ann Arbor","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Anna Gilhool","raw_affiliation_strings":["University of Michigan, Ann Arbor, MI, USA"],"affiliations":[{"raw_affiliation_string":"University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076388340","display_name":"Joey Chiao-Yin Hsiao","orcid":"https://orcid.org/0000-0002-2074-7211"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan\u2013Ann Arbor","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Joey Chiao-Yin Hsiao","raw_affiliation_strings":["University of Michigan, Ann Arbor, MI, USA"],"affiliations":[{"raw_affiliation_string":"University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005890680","display_name":"Tawanna R. Dillahunt","orcid":"https://orcid.org/0000-0002-1155-8507"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan\u2013Ann Arbor","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Tawanna R. Dillahunt","raw_affiliation_strings":["University of Michigan, Ann Arbor, MI, USA"],"affiliations":[{"raw_affiliation_string":"University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5028628445"],"corresponding_institution_ids":["https://openalex.org/I27837315"],"apc_list":null,"apc_paid":null,"fwci":2.7832,"has_fulltext":true,"cited_by_count":12,"citation_normalized_percentile":{"value":0.90723238,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"6","issue":"CSCW2","first_page":"1","last_page":"27"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11959","display_name":"Employment and Welfare Studies","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11959","display_name":"Employment and Welfare Studies","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11761","display_name":"Resilience and Mental Health","score":0.9894000291824341,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10747","display_name":"Disaster Management and Resilience","score":0.9697999954223633,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/seekers","display_name":"Seekers","score":0.6170586347579956},{"id":"https://openalex.org/keywords/unemployment","display_name":"Unemployment","score":0.5561910271644592},{"id":"https://openalex.org/keywords/psychological-resilience","display_name":"Psychological resilience","score":0.4464668929576874},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.43859124183654785},{"id":"https://openalex.org/keywords/emotional-labor","display_name":"Emotional labor","score":0.4367818236351013},{"id":"https://openalex.org/keywords/refugee","display_name":"Refugee","score":0.4194514751434326},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.34517210721969604},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.33811962604522705},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.33419930934906006},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3309096097946167},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.28896474838256836},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.14205291867256165}],"concepts":[{"id":"https://openalex.org/C2776493517","wikidata":"https://www.wikidata.org/wiki/Q1479542","display_name":"Seekers","level":2,"score":0.6170586347579956},{"id":"https://openalex.org/C2778126366","wikidata":"https://www.wikidata.org/wiki/Q41171","display_name":"Unemployment","level":2,"score":0.5561910271644592},{"id":"https://openalex.org/C137176749","wikidata":"https://www.wikidata.org/wiki/Q4105337","display_name":"Psychological resilience","level":2,"score":0.4464668929576874},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.43859124183654785},{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.4367818236351013},{"id":"https://openalex.org/C173145845","wikidata":"https://www.wikidata.org/wiki/Q131572","display_name":"Refugee","level":2,"score":0.4194514751434326},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.34517210721969604},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.33811962604522705},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.33419930934906006},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3309096097946167},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.28896474838256836},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.14205291867256165},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3555113","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3555113","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3555113","source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1145/3555113","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3555113","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3555113","source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.5799999833106995}],"awards":[{"id":"https://openalex.org/G1679240975","display_name":null,"funder_award_id":"IIS-1717186","funder_id":"https://openalex.org/F4320306076","funder_display_name":"National Science Foundation"},{"id":"https://openalex.org/G2460168327","display_name":"CHS: Small: Designing Next Generation Digital Employment and Recruitment Intervention Tools: Identifying Technical Features to Support Underserved Job Seekers in the U.S.","funder_award_id":"1717186","funder_id":"https://openalex.org/F4320306076","funder_display_name":"National Science Foundation"}],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4309618897.pdf","grobid_xml":"https://content.openalex.org/works/W4309618897.grobid-xml"},"referenced_works_count":72,"referenced_works":["https://openalex.org/W1552096587","https://openalex.org/W1558158731","https://openalex.org/W1978076278","https://openalex.org/W1979156120","https://openalex.org/W1980624846","https://openalex.org/W1991043863","https://openalex.org/W1999911391","https://openalex.org/W2005689879","https://openalex.org/W2038916272","https://openalex.org/W2056334528","https://openalex.org/W2057373779","https://openalex.org/W2063348869","https://openalex.org/W2063387458","https://openalex.org/W2083799270","https://openalex.org/W2095270559","https://openalex.org/W2099739542","https://openalex.org/W2106124558","https://openalex.org/W2110177268","https://openalex.org/W2153369576","https://openalex.org/W2156395342","https://openalex.org/W2160400196","https://openalex.org/W2165312405","https://openalex.org/W2178434917","https://openalex.org/W2296433870","https://openalex.org/W2303655587","https://openalex.org/W2318538264","https://openalex.org/W2399394062","https://openalex.org/W2404795908","https://openalex.org/W2555747278","https://openalex.org/W2571235211","https://openalex.org/W2588187597","https://openalex.org/W2611678241","https://openalex.org/W2618658993","https://openalex.org/W2774214428","https://openalex.org/W2775574383","https://openalex.org/W2796264423","https://openalex.org/W2796402109","https://openalex.org/W2808644754","https://openalex.org/W2897702578","https://openalex.org/W2913593702","https://openalex.org/W2929995480","https://openalex.org/W2939831516","https://openalex.org/W2940569804","https://openalex.org/W2945472425","https://openalex.org/W2946708538","https://openalex.org/W2957654274","https://openalex.org/W2984641700","https://openalex.org/W2986623599","https://openalex.org/W3021560568","https://openalex.org/W3027390800","https://openalex.org/W3035956918","https://openalex.org/W3088990513","https://openalex.org/W3158362529","https://openalex.org/W3160351639","https://openalex.org/W3161168394","https://openalex.org/W3162998076","https://openalex.org/W3163191083","https://openalex.org/W3167587691","https://openalex.org/W3173504479","https://openalex.org/W3175412200","https://openalex.org/W3206502478","https://openalex.org/W3207097148","https://openalex.org/W3210532264","https://openalex.org/W4214588451","https://openalex.org/W4224981881","https://openalex.org/W4225001159","https://openalex.org/W4225085505","https://openalex.org/W4232872343","https://openalex.org/W4253996635","https://openalex.org/W4256070884","https://openalex.org/W4289361798","https://openalex.org/W4292227188"],"related_works":["https://openalex.org/W2034193224","https://openalex.org/W2753976929","https://openalex.org/W1541164599","https://openalex.org/W2006402215","https://openalex.org/W2760152342","https://openalex.org/W4248940520","https://openalex.org/W839865398","https://openalex.org/W1952129625","https://openalex.org/W1462336354","https://openalex.org/W2007812365"],"abstract_inverted_index":{"During":[0],"the":[1,28,46,61,69,140,153,166,174,185],"COVID-19":[2],"global":[3],"health":[4],"crisis,":[5],"institutions,":[6],"policymakers,":[7],"and":[8,34,55,71,73,95,160,189,195],"academics":[9],"alike":[10],"have":[11],"called":[12],"for":[13,152,191],"practicing":[14],"resilience":[15,43,133,177,188,199],"to":[16,41,100,135],"overcome":[17],"its":[18],"ongoing":[19,89,109],"disruptions.":[20],"This":[21],"paper":[22],"contributes":[23],"a":[24,192],"comparative":[25],"study":[26],"of":[27,32,78,111,169,176,187,198],"job":[29,36,58,74,115,123,142,149],"search":[30,143],"experiences":[31],"working-class":[33,54,122],"upper-middle-class":[35,57],"seekers,":[37],"particularly":[38],"in":[39,60,82,130,139,172,200],"relation":[40],"their":[42,83,92,131,136],"practices":[44,77],"during":[45],"pandemic.":[47],"Drawing":[48],"from":[49,67],"in-depth":[50],"interviews":[51],"with":[52,91,146],"12":[53],"11":[56],"seekers":[59,116,124,150],"U.S.,":[62],"we":[63,105],"unpack":[64],"challenges":[65,81],"resulting":[66],"both":[68],"pandemic":[70],"unemployment":[72],"seekers'":[75,88],"novel":[76],"navigating":[79],"these":[80],"everyday":[84,102,132],"disrupted":[85],"life.":[86],"Job":[87],"negotiation":[90],"resources,":[93],"situations,":[94],"surroundings":[96],"gives":[97],"practical":[98],"meanings":[99],"building":[101],"resilience,":[103],"which":[104],"theorize":[106],"as":[107],"an":[108],"process":[110],"becoming":[112],"resilient.":[113],"While":[114],"across":[117],"classes":[118],"experienced":[119],"similar":[120],"challenges,":[121],"took":[125],"on":[126],"additional":[127],"emotional":[128,170],"labor":[129,171],"due":[134],"limited":[137,156],"experience":[138],"digital":[141],"space,":[144],"competition":[145],"higher-degree":[147],"holding":[148],"applying":[151],"same":[154],"jobs,":[155],"social":[157],"support":[158],"networks,":[159],"at":[161],"times,":[162],"isolation.":[163],"By":[164],"foregrounding":[165],"uneven":[167],"distribution":[168],"realizing":[173],"promise":[175],"along":[178],"class":[179],"lines,":[180],"this":[181],"work":[182],"cautions":[183],"against":[184],"romanticization":[186],"calls":[190],"more":[193],"critical":[194],"nuanced":[196],"understanding":[197],"CSCW.":[201]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":3}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}