{"id":"https://openalex.org/W4307320940","doi":"https://doi.org/10.1145/3554364.3559138","title":"How do ChatBots look like?","display_name":"How do ChatBots look like?","publication_year":2022,"publication_date":"2022-10-17","ids":{"openalex":"https://openalex.org/W4307320940","doi":"https://doi.org/10.1145/3554364.3559138"},"language":"en","primary_location":{"id":"doi:10.1145/3554364.3559138","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3554364.3559138","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047034350","display_name":"Gabriely Oliveira da Silva Batista","orcid":"https://orcid.org/0000-0002-2457-4231"},"institutions":[{"id":"https://openalex.org/I161127581","display_name":"Universidade Federal Fluminense","ror":"https://ror.org/02rjhbb08","country_code":"BR","type":"education","lineage":["https://openalex.org/I161127581"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Gabriely Oliveira da Silva Batista","raw_affiliation_strings":["Universidade Federal Fluminense, Niter\u00f3i, RJ, Brasil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal Fluminense, Niter\u00f3i, RJ, Brasil","institution_ids":["https://openalex.org/I161127581"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090447970","display_name":"Mateus de Souza Monteiro","orcid":"https://orcid.org/0000-0002-4502-4319"},"institutions":[{"id":"https://openalex.org/I161127581","display_name":"Universidade Federal Fluminense","ror":"https://ror.org/02rjhbb08","country_code":"BR","type":"education","lineage":["https://openalex.org/I161127581"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Mateus de Souza Monteiro","raw_affiliation_strings":["Universidade Federal Fluminense, Niter\u00f3i, RJ, Brasil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal Fluminense, Niter\u00f3i, RJ, Brasil","institution_ids":["https://openalex.org/I161127581"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051161089","display_name":"Luciana Cardoso de Castro Salgado","orcid":"https://orcid.org/0000-0003-1207-6021"},"institutions":[{"id":"https://openalex.org/I161127581","display_name":"Universidade Federal Fluminense","ror":"https://ror.org/02rjhbb08","country_code":"BR","type":"education","lineage":["https://openalex.org/I161127581"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Luciana Cardoso de Castro Salgado","raw_affiliation_strings":["Universidade Federal Fluminense, Niter\u00f3i, RJ, Brasil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal Fluminense, Niter\u00f3i, RJ, Brasil","institution_ids":["https://openalex.org/I161127581"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I161127581"],"apc_list":null,"apc_paid":null,"fwci":0.1312,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.53394586,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.991599977016449,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9128414392471313},{"id":"https://openalex.org/keywords/categorization","display_name":"Categorization","score":0.6714476346969604},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6050317287445068},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5600463151931763},{"id":"https://openalex.org/keywords/personality","display_name":"Personality","score":0.5507645010948181},{"id":"https://openalex.org/keywords/comprehension","display_name":"Comprehension","score":0.5495395660400391},{"id":"https://openalex.org/keywords/portuguese","display_name":"Portuguese","score":0.5136777758598328},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.46667444705963135},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.4322494566440582},{"id":"https://openalex.org/keywords/clothing","display_name":"Clothing","score":0.42997413873672485},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.40904489159584045},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.35233062505722046},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.33440154790878296},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.32976388931274414},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3238353729248047},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.24694690108299255},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2321314513683319},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1958114504814148},{"id":"https://openalex.org/keywords/history","display_name":"History","score":0.15559935569763184}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9128414392471313},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.6714476346969604},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6050317287445068},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5600463151931763},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.5507645010948181},{"id":"https://openalex.org/C511192102","wikidata":"https://www.wikidata.org/wiki/Q5156948","display_name":"Comprehension","level":2,"score":0.5495395660400391},{"id":"https://openalex.org/C35219183","wikidata":"https://www.wikidata.org/wiki/Q5146","display_name":"Portuguese","level":2,"score":0.5136777758598328},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.46667444705963135},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.4322494566440582},{"id":"https://openalex.org/C530175646","wikidata":"https://www.wikidata.org/wiki/Q11460","display_name":"Clothing","level":2,"score":0.42997413873672485},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.40904489159584045},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.35233062505722046},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.33440154790878296},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.32976388931274414},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3238353729248047},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.24694690108299255},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2321314513683319},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1958114504814148},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.15559935569763184},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3554364.3559138","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3554364.3559138","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.4699999988079071}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W26117450","https://openalex.org/W1556360522","https://openalex.org/W1975675278","https://openalex.org/W2012861762","https://openalex.org/W2037683264","https://openalex.org/W2594470703","https://openalex.org/W2607484343","https://openalex.org/W2698500421","https://openalex.org/W2775329135","https://openalex.org/W2779438717","https://openalex.org/W2787383848","https://openalex.org/W2795389852","https://openalex.org/W2810549900","https://openalex.org/W2888047309","https://openalex.org/W2894742581","https://openalex.org/W2910303820","https://openalex.org/W2910602689","https://openalex.org/W2924196385","https://openalex.org/W2946462556","https://openalex.org/W2952853739","https://openalex.org/W2966000157","https://openalex.org/W2983070576","https://openalex.org/W2985719233","https://openalex.org/W2987957841","https://openalex.org/W2998294194","https://openalex.org/W2999777873","https://openalex.org/W3010066263","https://openalex.org/W3023956633","https://openalex.org/W3034228090","https://openalex.org/W3034650940","https://openalex.org/W3036081459","https://openalex.org/W3043304131","https://openalex.org/W3047866954","https://openalex.org/W3082525560","https://openalex.org/W3084911222","https://openalex.org/W3094006398","https://openalex.org/W3094361762","https://openalex.org/W3104087330","https://openalex.org/W3124555450","https://openalex.org/W3132577611","https://openalex.org/W3134001895","https://openalex.org/W3134244551","https://openalex.org/W3160418499","https://openalex.org/W3163691140","https://openalex.org/W3169855869","https://openalex.org/W3207296183","https://openalex.org/W6601073741"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W4379781060"],"abstract_inverted_index":{"The":[0],"development":[1],"and":[2,23,54,95,112,123,128,139],"use":[3,83,101],"of":[4,81,84,102],"electronic":[5,76,106],"government":[6,77,107],"chatbots":[7,12,73],"grows":[8],"every":[9],"day.":[10],"However,":[11],"still":[13],"fail":[14],"to":[15,40,92,148,161],"meet":[16],"users'":[17],"expectations,":[18],"directly":[19],"affecting":[20],"citizen":[21],"engagement":[22],"adoption.":[24],"Prior":[25],"research":[26,68,98],"suggests":[27],"impersonal":[28],"interaction":[29,63],"as":[30],"the":[31,61,75,79,82,100,150],"basis":[32],"for":[33],"rejecting":[34],"such":[35,87],"technologies.":[36],"A":[37],"common":[38],"strategy":[39],"tackle":[41],"this":[42],"issue":[43],"is":[44,90],"using":[45],"anthropomorphism":[46,85,103,133,164],"in":[47,74,86],"chatbots:":[48],"clothes,":[49],"body":[50],"features,":[51],"skin":[52],"color,":[53],"even":[55],"behavior":[56],"can":[57],"be":[58,93],"considered":[59],"during":[60],"human-chatbot":[62],"design":[64],"process.":[65],"Although":[66],"extensive":[67],"has":[69],"been":[70],"conducted":[71],"on":[72,104],"domain,":[78],"comprehension":[80],"a":[88,143,162],"context":[89],"yet":[91],"discussed":[94],"investigated.":[96],"This":[97],"examines":[99],"ten":[105],"chatbots,":[108],"five":[109,113,132],"national":[110],"(Brazilian)":[111],"foreign":[114],"(1":[115],"Argentine,":[116],"1":[117,119,121,124],"Portuguese,":[118],"American,":[120],"British,":[122],"Singaporean).":[125],"To":[126],"understand":[127],"map":[129],"its":[130],"use,":[131],"dimensions":[134],"(appearance,":[135],"language,":[136],"behavior,":[137],"identity,":[138],"personality),":[140],"conceived":[141],"after":[142],"literature":[144],"review,":[145],"were":[146],"used":[147],"build":[149],"chatbot":[151],"profiles.":[152],"Our":[153],"findings":[154],"show":[155],"different":[156],"communicative":[157],"profile":[158],"strategies":[159],"contributing":[160],"preliminary":[163],"categorization.":[165]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}