{"id":"https://openalex.org/W4295991272","doi":"https://doi.org/10.1145/3546155.3546708","title":"Data Quality, Mismatched Expectations, and Moving Requirements: The Challenges of User-Centred Dashboard Design","display_name":"Data Quality, Mismatched Expectations, and Moving Requirements: The Challenges of User-Centred Dashboard Design","publication_year":2022,"publication_date":"2022-09-26","ids":{"openalex":"https://openalex.org/W4295991272","doi":"https://doi.org/10.1145/3546155.3546708"},"language":"en","primary_location":{"id":"doi:10.1145/3546155.3546708","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3546155.3546708","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Nordic Human-Computer Interaction Conference","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arxiv.org/pdf/2209.06363","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088814430","display_name":"Mohammed Alhamadi","orcid":"https://orcid.org/0000-0002-6116-2332"},"institutions":[{"id":"https://openalex.org/I28407311","display_name":"University of Manchester","ror":"https://ror.org/027m9bs27","country_code":"GB","type":"education","lineage":["https://openalex.org/I28407311"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Mohammed Alhamadi","raw_affiliation_strings":["Department of Computer Science, The University of Manchester, United Kingdom and Department of Computer Science, The University of Manchester, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science, The University of Manchester, United Kingdom and Department of Computer Science, The University of Manchester, United Kingdom","institution_ids":["https://openalex.org/I28407311"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101404343","display_name":"Omar Alghamdi","orcid":"https://orcid.org/0000-0002-2156-5567"},"institutions":[{"id":"https://openalex.org/I28407311","display_name":"University of Manchester","ror":"https://ror.org/027m9bs27","country_code":"GB","type":"education","lineage":["https://openalex.org/I28407311"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Omar Alghamdi","raw_affiliation_strings":["Department of Computer Science, The University of Manchester, United Kingdom and Department of Computer Science, The University of Manchester, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science, The University of Manchester, United Kingdom and Department of Computer Science, The University of Manchester, United Kingdom","institution_ids":["https://openalex.org/I28407311"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077301829","display_name":"Sarah Clinch","orcid":"https://orcid.org/0000-0002-9305-4774"},"institutions":[{"id":"https://openalex.org/I28407311","display_name":"University of Manchester","ror":"https://ror.org/027m9bs27","country_code":"GB","type":"education","lineage":["https://openalex.org/I28407311"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Sarah Clinch","raw_affiliation_strings":["Department of Computer Science, The University of Manchester, United Kingdom and Department of Computer Science, The University of Manchester, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science, The University of Manchester, United Kingdom and Department of Computer Science, The University of Manchester, United Kingdom","institution_ids":["https://openalex.org/I28407311"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083965427","display_name":"Markel Vigo","orcid":"https://orcid.org/0000-0003-4768-7623"},"institutions":[{"id":"https://openalex.org/I28407311","display_name":"University of Manchester","ror":"https://ror.org/027m9bs27","country_code":"GB","type":"education","lineage":["https://openalex.org/I28407311"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Markel Vigo","raw_affiliation_strings":["Department of Computer Science, The University of Manchester, United Kingdom and Department of Computer Science, The University of Manchester, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science, The University of Manchester, United Kingdom and Department of Computer Science, The University of Manchester, United Kingdom","institution_ids":["https://openalex.org/I28407311"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I28407311"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"14"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10799","display_name":"Data Visualization and Analytics","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10799","display_name":"Data Visualization and Analytics","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1707","display_name":"Computer Vision and Pattern Recognition"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11719","display_name":"Data Quality and Management","score":0.9886000156402588,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/dashboard","display_name":"Dashboard","score":0.8708301782608032},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7913564443588257},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5890336632728577},{"id":"https://openalex.org/keywords/presentation","display_name":"Presentation (obstetrics)","score":0.5748521089553833},{"id":"https://openalex.org/keywords/user-requirements-document","display_name":"User requirements document","score":0.4581228494644165},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.41179999709129333},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.40975141525268555},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.40636980533599854},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.32943493127822876},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.19298973679542542}],"concepts":[{"id":"https://openalex.org/C33499554","wikidata":"https://www.wikidata.org/wiki/Q1417134","display_name":"Dashboard","level":2,"score":0.8708301782608032},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7913564443588257},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5890336632728577},{"id":"https://openalex.org/C2777601897","wikidata":"https://www.wikidata.org/wiki/Q3409113","display_name":"Presentation (obstetrics)","level":2,"score":0.5748521089553833},{"id":"https://openalex.org/C143267671","wikidata":"https://www.wikidata.org/wiki/Q7901856","display_name":"User requirements document","level":2,"score":0.4581228494644165},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.41179999709129333},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.40975141525268555},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.40636980533599854},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32943493127822876},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.19298973679542542},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C126838900","wikidata":"https://www.wikidata.org/wiki/Q77604","display_name":"Radiology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1145/3546155.3546708","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3546155.3546708","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Nordic Human-Computer Interaction Conference","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:2209.06363","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2209.06363","pdf_url":"https://arxiv.org/pdf/2209.06363","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"pmh:oai:pure.atira.dk:openaire_cris_publications/093bc792-d8bb-48cf-a7f4-ca9a7dc3da6e","is_oa":false,"landing_page_url":"https://research.manchester.ac.uk/en/publications/093bc792-d8bb-48cf-a7f4-ca9a7dc3da6e","pdf_url":null,"source":{"id":"https://openalex.org/S4306400662","display_name":"Research Explorer (The University of Manchester)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I28407311","host_organization_name":"University of Manchester","host_organization_lineage":["https://openalex.org/I28407311"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Alhamadi, M, Alghamdi, O, Clinch, S & Vigo, M 2022, Data Quality, Mismatched Expectations, and Moving Requirements: The Challenges of User-Centred Dashboard Design. in Nordic Human-Computer Interaction Conference, NordiCHI '22., 11, Association for Computing Machinery, pp. 1. https://doi.org/10.1145/3546155.3546708","raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:pure.atira.dk:publications/093bc792-d8bb-48cf-a7f4-ca9a7dc3da6e","is_oa":false,"landing_page_url":"https://www.research.manchester.ac.uk/portal/en/publications/data-quality-mismatched-expectations-and-moving-requirements-the-challenges-of-usercentred-dashboard-design(093bc792-d8bb-48cf-a7f4-ca9a7dc3da6e).html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400662","display_name":"Research Explorer (The University of Manchester)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I28407311","host_organization_name":"University of Manchester","host_organization_lineage":["https://openalex.org/I28407311"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Alhamadi, M, Alghamdi, O, Clinch, S & Vigo, M 2022, Data Quality, Mismatched Expectations, and Moving Requirements: The Challenges of User-Centred Dashboard Design. in Nordic Human-Computer Interaction Conference, NordiCHI '22., 11, Association for Computing Machinery, pp. 1. https://doi.org/10.1145/3546155.3546708","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"pmh:oai:arXiv.org:2209.06363","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2209.06363","pdf_url":"https://arxiv.org/pdf/2209.06363","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"sustainable_development_goals":[{"score":0.8999999761581421,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W52770770","https://openalex.org/W144701237","https://openalex.org/W1500619522","https://openalex.org/W1979290264","https://openalex.org/W1990275291","https://openalex.org/W2007827489","https://openalex.org/W2019661281","https://openalex.org/W2053272364","https://openalex.org/W2057606718","https://openalex.org/W2077591976","https://openalex.org/W2092475545","https://openalex.org/W2099511931","https://openalex.org/W2112992062","https://openalex.org/W2138199375","https://openalex.org/W2140891189","https://openalex.org/W2280773367","https://openalex.org/W2290015782","https://openalex.org/W2293388990","https://openalex.org/W2294084199","https://openalex.org/W2338311277","https://openalex.org/W2346308213","https://openalex.org/W2498905566","https://openalex.org/W2503288504","https://openalex.org/W2509533451","https://openalex.org/W2538380137","https://openalex.org/W2554738750","https://openalex.org/W2569402951","https://openalex.org/W2608473154","https://openalex.org/W2610904967","https://openalex.org/W2615607299","https://openalex.org/W2618216748","https://openalex.org/W2625258984","https://openalex.org/W2681418269","https://openalex.org/W2760346615","https://openalex.org/W2784078400","https://openalex.org/W2785608539","https://openalex.org/W2793785583","https://openalex.org/W2797335302","https://openalex.org/W2807514771","https://openalex.org/W2809713292","https://openalex.org/W2885147232","https://openalex.org/W2888652842","https://openalex.org/W2898268285","https://openalex.org/W2898359015","https://openalex.org/W2898717007","https://openalex.org/W2909259893","https://openalex.org/W2942119556","https://openalex.org/W2951145693","https://openalex.org/W2951827217","https://openalex.org/W2954922474","https://openalex.org/W2963634692","https://openalex.org/W2987713640","https://openalex.org/W2995575468","https://openalex.org/W3008443627","https://openalex.org/W3011995863","https://openalex.org/W3013098169","https://openalex.org/W3035889490","https://openalex.org/W3042707343","https://openalex.org/W3049424142","https://openalex.org/W3174160237","https://openalex.org/W4200046741","https://openalex.org/W4213332117","https://openalex.org/W4248595566"],"related_works":["https://openalex.org/W2607236244","https://openalex.org/W2382083831","https://openalex.org/W4387426029","https://openalex.org/W4239369595","https://openalex.org/W2169792944","https://openalex.org/W3048913176","https://openalex.org/W4386891374","https://openalex.org/W4292603292","https://openalex.org/W4254162896","https://openalex.org/W4388792380"],"abstract_inverted_index":{"Interactive":[0],"information":[1],"dashboards":[2,18,81,137],"can":[3,82,157],"help":[4],"both":[5],"specialists":[6],"and":[7,27,77,167],"the":[8,29,71,159],"general":[9],"public":[10],"understand":[11],"complex":[12],"datasets;":[13],"but":[14,127,146],"interacting":[15],"with":[16,22,54,97,107,110],"these":[17,34],"often":[19],"presents":[20],"users":[21,50],"challenges":[23,161],"such":[24],"as":[25,74],"understanding":[26,43,66],"verifying":[28],"presented":[30,53],"information.":[31],"To":[32],"overcome":[33],"challenges,":[35],"developers":[36,61,105,117],"first":[37],"need":[38],"to":[39,62,100,120,123,138],"acquire":[40],"a":[41,75],"thorough":[42],"of":[44,67],"user":[45,68,140],"perspectives,":[46],"including":[47,162],"strategies":[48],"that":[49,90,98,116,135,156],"take":[51],"when":[52],"problematic":[55],"dashboards.":[56],"We":[57,88,113],"interviewed":[58],"seventeen":[59],"dashboard":[60,104,153],"establish":[63],"(i)":[64],"their":[65],"problems,":[69],"(ii)":[70],"adaptations":[72],"introduced":[73],"result,":[76],"(iii)":[78],"whether":[79],"user-tailored":[80],"cater":[83],"for":[84,164],"users\u2019":[85,91,125],"individual":[86,139],"differences.":[87],"find":[89,115],"literacy":[92],"does":[93],"not":[94,128,143],"typically":[95],"align":[96],"required":[99],"use":[101],"dashboards,":[102],"while":[103],"struggle":[106],"keeping":[108],"up":[109],"changing":[111],"requirements.":[112],"also":[114,133,147],"are":[118],"able":[119],"propose":[121],"solutions":[122],"most":[124],"problems":[126],"all.":[129],"Encouragingly,":[130],"our":[131],"findings":[132,150],"highlight":[134],"tailoring":[136],"needs":[141],"is":[142],"only":[144],"desirable,":[145],"feasible.":[148],"These":[149],"inform":[151],"future":[152],"design":[154],"recommendations":[155,163],"mitigate":[158],"identified":[160],"data":[165],"presentation":[166],"visual":[168],"literacy.":[169]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":3}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
