{"id":"https://openalex.org/W4297884041","doi":"https://doi.org/10.1145/3544999.3552323","title":"Chatting up an Automated Vehicle: Does a Text-based Chatbot Bring Back the Human Element into the Travel Experience?","display_name":"Chatting up an Automated Vehicle: Does a Text-based Chatbot Bring Back the Human Element into the Travel Experience?","publication_year":2022,"publication_date":"2022-09-12","ids":{"openalex":"https://openalex.org/W4297884041","doi":"https://doi.org/10.1145/3544999.3552323"},"language":"en","primary_location":{"id":"doi:10.1145/3544999.3552323","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3544999.3552323","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Adjunct Proceedings of the 14th International Conference on Automotive User Interfaces and Interactive Vehicular Applications","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005370502","display_name":"Vivien Wallner","orcid":"https://orcid.org/0000-0002-7685-6273"},"institutions":[{"id":"https://openalex.org/I182212641","display_name":"University of Salzburg","ror":"https://ror.org/05gs8cd61","country_code":"AT","type":"education","lineage":["https://openalex.org/I182212641"]}],"countries":["AT"],"is_corresponding":true,"raw_author_name":"Vivien Wallner","raw_affiliation_strings":["Human-Computer Interaction Division, Department of Artificial Intelligence and Human Interfaces, University of Salzburg, Austria"],"affiliations":[{"raw_affiliation_string":"Human-Computer Interaction Division, Department of Artificial Intelligence and Human Interfaces, University of Salzburg, Austria","institution_ids":["https://openalex.org/I182212641"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080550748","display_name":"Alexander G. Mirnig","orcid":"https://orcid.org/0000-0001-8848-0077"},"institutions":[{"id":"https://openalex.org/I182212641","display_name":"University of Salzburg","ror":"https://ror.org/05gs8cd61","country_code":"AT","type":"education","lineage":["https://openalex.org/I182212641"]},{"id":"https://openalex.org/I132118926","display_name":"Austrian Institute of Technology","ror":"https://ror.org/04knbh022","country_code":"AT","type":"facility","lineage":["https://openalex.org/I132118926"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Alexander G. Mirnig","raw_affiliation_strings":["Human-Computer Interaction Division, Department of Artificial Intelligence and Human Interfaces, University of Salzburg, Austria and Center for Technology Experience, AIT Austrian Institute of Technology, Austria"],"affiliations":[{"raw_affiliation_string":"Human-Computer Interaction Division, Department of Artificial Intelligence and Human Interfaces, University of Salzburg, Austria and Center for Technology Experience, AIT Austrian Institute of Technology, Austria","institution_ids":["https://openalex.org/I132118926","https://openalex.org/I182212641"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034636407","display_name":"Magdalena G\u00e4rtner","orcid":"https://orcid.org/0000-0002-1373-5984"},"institutions":[{"id":"https://openalex.org/I182212641","display_name":"University of Salzburg","ror":"https://ror.org/05gs8cd61","country_code":"AT","type":"education","lineage":["https://openalex.org/I182212641"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Magdalena G\u00e4rtner","raw_affiliation_strings":["Human-Computer Interaction Division, Department of Artificial Intelligence and Human Interfaces, University of Salzburg, Austria"],"affiliations":[{"raw_affiliation_string":"Human-Computer Interaction Division, Department of Artificial Intelligence and Human Interfaces, University of Salzburg, Austria","institution_ids":["https://openalex.org/I182212641"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5054613643","display_name":"Alexander Meschtscherjakov","orcid":"https://orcid.org/0000-0001-8116-4522"},"institutions":[{"id":"https://openalex.org/I182212641","display_name":"University of Salzburg","ror":"https://ror.org/05gs8cd61","country_code":"AT","type":"education","lineage":["https://openalex.org/I182212641"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Alexander Meschtscherjakov","raw_affiliation_strings":["Human-Computer Interaction Division, Department of Artificial Intelligence and Human Interfaces, University of Salzburg, Austria"],"affiliations":[{"raw_affiliation_string":"Human-Computer Interaction Division, Department of Artificial Intelligence and Human Interfaces, University of Salzburg, Austria","institution_ids":["https://openalex.org/I182212641"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5005370502"],"corresponding_institution_ids":["https://openalex.org/I182212641"],"apc_list":null,"apc_paid":null,"fwci":0.2651,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.61551218,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"39","last_page":"43"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9850999712944031,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ticket","display_name":"Ticket","score":0.8020580410957336},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.6912515163421631},{"id":"https://openalex.org/keywords/component","display_name":"Component (thermodynamics)","score":0.6753844022750854},{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.6538423299789429},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.6315965056419373},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6105076670646667},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.567192018032074},{"id":"https://openalex.org/keywords/preference","display_name":"Preference","score":0.43910813331604004},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3848184645175934},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.35506898164749146},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.18159827589988708},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.10855722427368164},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.08688417077064514}],"concepts":[{"id":"https://openalex.org/C2776540713","wikidata":"https://www.wikidata.org/wiki/Q7800647","display_name":"Ticket","level":2,"score":0.8020580410957336},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.6912515163421631},{"id":"https://openalex.org/C168167062","wikidata":"https://www.wikidata.org/wiki/Q1117970","display_name":"Component (thermodynamics)","level":2,"score":0.6753844022750854},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.6538423299789429},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.6315965056419373},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6105076670646667},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.567192018032074},{"id":"https://openalex.org/C2781249084","wikidata":"https://www.wikidata.org/wiki/Q908656","display_name":"Preference","level":2,"score":0.43910813331604004},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3848184645175934},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.35506898164749146},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18159827589988708},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.10855722427368164},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.08688417077064514},{"id":"https://openalex.org/C129307140","wikidata":"https://www.wikidata.org/wiki/Q6795880","display_name":"Maximum bubble pressure method","level":3,"score":0.0},{"id":"https://openalex.org/C97355855","wikidata":"https://www.wikidata.org/wiki/Q11473","display_name":"Thermodynamics","level":1,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C157915830","wikidata":"https://www.wikidata.org/wiki/Q2928001","display_name":"Bubble","level":2,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3544999.3552323","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3544999.3552323","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Adjunct Proceedings of the 14th International Conference on Automotive User Interfaces and Interactive Vehicular Applications","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.5,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W159321140","https://openalex.org/W2765338544","https://openalex.org/W2766505384","https://openalex.org/W2967106178","https://openalex.org/W3204875928","https://openalex.org/W4200335046"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W3142011797","https://openalex.org/W4386161073","https://openalex.org/W2355862304","https://openalex.org/W2379533788","https://openalex.org/W4226334290","https://openalex.org/W2356108042","https://openalex.org/W2030250808","https://openalex.org/W1989362435","https://openalex.org/W3003910085"],"abstract_inverted_index":{"Increased":[0],"automation":[1],"in":[2,42,58],"public":[3,130],"transportation":[4],"bears":[5],"the":[6,27,37,52,83,92,101,124],"potential":[7],"of":[8,29,39,100,103,118],"a":[9,40,43,55,70,96,104,107],"decreased":[10],"human":[11,22],"component":[12,23],"when":[13],"interacting":[14],"with":[15,66],"them.":[16],"One":[17],"possibility":[18],"to":[19,76],"include":[20],"this":[21,33],"might":[24],"be":[25],"through":[26],"use":[28],"chat-like":[30],"interaction.":[31],"In":[32],"paper,":[34],"we":[35,60,78],"investigated":[36],"effects":[38],"chat-interface":[41,112],"ticket":[44,125],"booking":[45,126],"app":[46,63],"for":[47,123,128],"automated":[48,129],"shuttles.":[49,131],"We":[50,72,94],"report":[51],"results":[53],"from":[54],"laboratory":[56],"study,":[57],"which":[59],"compared":[61],"two":[62],"designs,":[64],"one":[65,68],"and":[67],"without":[69],"chat-interface.":[71],"found":[73],"that,":[74],"contrary":[75],"what":[77],"had":[79],"expected":[80],"based":[81],"on":[82],"literature,":[84],"there":[85],"was":[86],"no":[87,111],"difference":[88],"regarding":[89],"productivity":[90],"between":[91],"two.":[93],"observed":[95],"generally":[97],"negative":[98],"effect":[99],"presence":[102],"chat-interface,":[105],"suggesting":[106],"slight":[108],"preference":[109],"towards":[110],"overall.":[113],"This":[114],"suggests":[115],"less":[116],"suitability":[117],"such":[119],"interfaces,":[120],"at":[121],"least":[122],"process,":[127]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}