{"id":"https://openalex.org/W4366599171","doi":"https://doi.org/10.1145/3544549.3583940","title":"Which Factors Predict the Chat Experience of a Natural Language Generation Dialogue Service?","display_name":"Which Factors Predict the Chat Experience of a Natural Language Generation Dialogue Service?","publication_year":2023,"publication_date":"2023-04-19","ids":{"openalex":"https://openalex.org/W4366599171","doi":"https://doi.org/10.1145/3544549.3583940"},"language":"en","primary_location":{"id":"doi:10.1145/3544549.3583940","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3544549.3583940","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arxiv.org/pdf/2304.10785","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009929815","display_name":"Eason Chen","orcid":"https://orcid.org/0000-0003-1486-8559"},"institutions":[{"id":"https://openalex.org/I134161618","display_name":"National Taiwan Normal University","ror":"https://ror.org/059dkdx38","country_code":"TW","type":"education","lineage":["https://openalex.org/I134161618"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Eason Chen","raw_affiliation_strings":["Program of Learning Sciences, National Taiwan Normal University, Taiwan"],"raw_orcid":"https://orcid.org/0000-0003-1486-8559","affiliations":[{"raw_affiliation_string":"Program of Learning Sciences, National Taiwan Normal University, Taiwan","institution_ids":["https://openalex.org/I134161618"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5009929815"],"corresponding_institution_ids":["https://openalex.org/I134161618"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/dialog-box","display_name":"Dialog box","score":0.7951029539108276},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7092186212539673},{"id":"https://openalex.org/keywords/openness-to-experience","display_name":"Openness to experience","score":0.5991399884223938},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.5765748023986816},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.5447841286659241},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.46933427453041077},{"id":"https://openalex.org/keywords/conscientiousness","display_name":"Conscientiousness","score":0.45759233832359314},{"id":"https://openalex.org/keywords/matching","display_name":"Matching (statistics)","score":0.4204292595386505},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.40110188722610474},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.32999640703201294},{"id":"https://openalex.org/keywords/extraversion-and-introversion","display_name":"Extraversion and introversion","score":0.3112201690673828},{"id":"https://openalex.org/keywords/personality","display_name":"Personality","score":0.26837050914764404},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.2625090181827545},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.26080751419067383},{"id":"https://openalex.org/keywords/big-five-personality-traits","display_name":"Big Five personality traits","score":0.22561633586883545},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.162526935338974},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.09560459852218628}],"concepts":[{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.7951029539108276},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7092186212539673},{"id":"https://openalex.org/C84976871","wikidata":"https://www.wikidata.org/wiki/Q2015673","display_name":"Openness to experience","level":2,"score":0.5991399884223938},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.5765748023986816},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.5447841286659241},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.46933427453041077},{"id":"https://openalex.org/C172141706","wikidata":"https://www.wikidata.org/wiki/Q1307067","display_name":"Conscientiousness","level":5,"score":0.45759233832359314},{"id":"https://openalex.org/C165064840","wikidata":"https://www.wikidata.org/wiki/Q1321061","display_name":"Matching (statistics)","level":2,"score":0.4204292595386505},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.40110188722610474},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32999640703201294},{"id":"https://openalex.org/C127816348","wikidata":"https://www.wikidata.org/wiki/Q127588","display_name":"Extraversion and introversion","level":4,"score":0.3112201690673828},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.26837050914764404},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2625090181827545},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.26080751419067383},{"id":"https://openalex.org/C2865642","wikidata":"https://www.wikidata.org/wiki/Q378132","display_name":"Big Five personality traits","level":3,"score":0.22561633586883545},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.162526935338974},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.09560459852218628},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3544549.3583940","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3544549.3583940","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:2304.10785","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2304.10785","pdf_url":"https://arxiv.org/pdf/2304.10785","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"}],"best_oa_location":{"id":"pmh:oai:arXiv.org:2304.10785","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2304.10785","pdf_url":"https://arxiv.org/pdf/2304.10785","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","score":0.4399999976158142,"display_name":"Reduced inequalities"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320323837","display_name":"National Taiwan Normal University","ror":"https://ror.org/059dkdx38"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4366599171.pdf","grobid_xml":"https://content.openalex.org/works/W4366599171.grobid-xml"},"referenced_works_count":14,"referenced_works":["https://openalex.org/W2071666535","https://openalex.org/W2105846236","https://openalex.org/W2178800800","https://openalex.org/W2745497104","https://openalex.org/W2792467893","https://openalex.org/W2796265406","https://openalex.org/W2893302768","https://openalex.org/W2971921133","https://openalex.org/W3098258760","https://openalex.org/W3122081138","https://openalex.org/W3155584966","https://openalex.org/W3202775307","https://openalex.org/W4293022987","https://openalex.org/W6778883912"],"related_works":["https://openalex.org/W48079147","https://openalex.org/W2394821827","https://openalex.org/W326836678","https://openalex.org/W2563921006","https://openalex.org/W1963944933","https://openalex.org/W2111550420","https://openalex.org/W1977846844","https://openalex.org/W2549666521","https://openalex.org/W3133893348","https://openalex.org/W2901575119"],"abstract_inverted_index":{"In":[0],"this":[1],"paper,":[2],"we":[3,101],"proposed":[4,77],"a":[5,14],"conceptual":[6],"model":[7,23,43],"to":[8,128],"predict":[9,134],"the":[10,22,48,58,70,73,91,135],"chat":[11,98,136],"experience":[12,137],"in":[13,57,90,131],"natural":[15],"language":[16],"generation":[17],"dialog":[18,63,106,122],"system.":[19],"We":[20,66],"evaluated":[21],"with":[24,27,40,108],"120":[25],"participants":[26],"Partial":[28],"Least":[29],"Squares":[30],"Structural":[31],"Equation":[32],"Modeling":[33],"(PLS-SEM)":[34],"and":[35,55,60,85,88,115,143],"obtained":[36],"an":[37,120],"R-square":[38],"(R2)":[39],"0.541.":[41],"The":[42,79],"considers":[44],"various":[45],"factors,":[46,142],"including":[47],"prompts":[49],"used":[50],"for":[51,138],"generation;":[52],"coherence,":[53,86],"sentiment,":[54,87],"similarity":[56,89],"conversation;":[59],"users\u2019":[61,83,97],"perceived":[62],"agents\u2019":[64],"favorability.":[65],"then":[67],"further":[68],"explore":[69],"effectiveness":[71],"of":[72,75,96,110],"subset":[74],"our":[76,118,132],"model.":[78],"results":[80],"showed":[81],"that":[82],"favorability":[84],"dialogue":[92],"are":[93],"positive":[94],"predictors":[95],"experience.":[99],"Moreover,":[100],"found":[102],"users":[103,139],"may":[104],"prefer":[105],"agents":[107],"characteristics":[109],"Extroversion,":[111],"Openness,":[112],"Conscientiousness,":[113],"Agreeableness,":[114],"Non-Neuroticism.":[116],"Through":[117],"research,":[119],"adaptive":[121],"system":[123],"might":[124],"use":[125],"collected":[126],"data":[127],"infer":[129],"factors":[130],"model,":[133],"through":[140],"these":[141],"optimize":[144],"it":[145],"by":[146],"adjusting":[147],"prompts.":[148]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
