{"id":"https://openalex.org/W4366549502","doi":"https://doi.org/10.1145/3544548.3581154","title":"The \"Conversation\" about Loss: Understanding How Chatbot Technology was Used in Supporting People in Grief.","display_name":"The \"Conversation\" about Loss: Understanding How Chatbot Technology was Used in Supporting People in Grief.","publication_year":2023,"publication_date":"2023-04-19","ids":{"openalex":"https://openalex.org/W4366549502","doi":"https://doi.org/10.1145/3544548.3581154"},"language":"en","primary_location":{"id":"doi:10.1145/3544548.3581154","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3544548.3581154","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3544548.3581154","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3544548.3581154","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070827563","display_name":"Anna Xygkou","orcid":"https://orcid.org/0000-0002-8325-1539"},"institutions":[{"id":"https://openalex.org/I20581793","display_name":"University of Kent","ror":"https://ror.org/00xkeyj56","country_code":"GB","type":"education","lineage":["https://openalex.org/I20581793"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Anna Xygkou","raw_affiliation_strings":["Computing, University of Kent, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-8325-1539","affiliations":[{"raw_affiliation_string":"Computing, University of Kent, United Kingdom","institution_ids":["https://openalex.org/I20581793"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026588382","display_name":"Panote Siriaraya","orcid":"https://orcid.org/0000-0002-4695-6417"},"institutions":[{"id":"https://openalex.org/I27429435","display_name":"Kyoto Institute of Technology","ror":"https://ror.org/00965ax52","country_code":"JP","type":"education","lineage":["https://openalex.org/I27429435"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Panote Siriaraya","raw_affiliation_strings":["School of Information and Human Science, Kyoto Institute of Technology, Japan"],"raw_orcid":"https://orcid.org/0000-0002-4695-6417","affiliations":[{"raw_affiliation_string":"School of Information and Human Science, Kyoto Institute of Technology, Japan","institution_ids":["https://openalex.org/I27429435"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019190965","display_name":"Alexandra Covaci","orcid":"https://orcid.org/0000-0002-3205-2273"},"institutions":[{"id":"https://openalex.org/I20581793","display_name":"University of Kent","ror":"https://ror.org/00xkeyj56","country_code":"GB","type":"education","lineage":["https://openalex.org/I20581793"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Alexandra Covaci","raw_affiliation_strings":["University of Kent, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-3205-2273","affiliations":[{"raw_affiliation_string":"University of Kent, United Kingdom","institution_ids":["https://openalex.org/I20581793"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080434143","display_name":"Holly G. Prigerson","orcid":"https://orcid.org/0000-0002-7075-4268"},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]},{"id":"https://openalex.org/I4387153466","display_name":"Weill Cornell Medicine","ror":"https://ror.org/02r109517","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295","https://openalex.org/I4387153466"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Holly Gwen Prigerson","raw_affiliation_strings":["Dept of Medicine/Cornell Center for Research on End-of-Life Care, Weill Cornell Medicine, United States"],"raw_orcid":"https://orcid.org/0000-0002-7075-4268","affiliations":[{"raw_affiliation_string":"Dept of Medicine/Cornell Center for Research on End-of-Life Care, Weill Cornell Medicine, United States","institution_ids":["https://openalex.org/I205783295","https://openalex.org/I4387153466"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065576316","display_name":"Robert A. Neimeyer","orcid":"https://orcid.org/0000-0002-6918-3445"},"institutions":[{"id":"https://openalex.org/I94658018","display_name":"University of Memphis","ror":"https://ror.org/01cq23130","country_code":"US","type":"education","lineage":["https://openalex.org/I94658018"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Robert Neimeyer","raw_affiliation_strings":["Professor at Department of Psychology, University of Memphis, United States"],"raw_orcid":"https://orcid.org/0000-0002-6918-3445","affiliations":[{"raw_affiliation_string":"Professor at Department of Psychology, University of Memphis, United States","institution_ids":["https://openalex.org/I94658018"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010062612","display_name":"Chee Siang Ang","orcid":"https://orcid.org/0000-0002-1109-9689"},"institutions":[{"id":"https://openalex.org/I20581793","display_name":"University of Kent","ror":"https://ror.org/00xkeyj56","country_code":"GB","type":"education","lineage":["https://openalex.org/I20581793"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Chee Siang Ang","raw_affiliation_strings":["School of Computing, University of Kent, United Kingdom"],"raw_orcid":"https://orcid.org/0000-0002-1109-9689","affiliations":[{"raw_affiliation_string":"School of Computing, University of Kent, United Kingdom","institution_ids":["https://openalex.org/I20581793"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005815315","display_name":"Wan Jou She","orcid":"https://orcid.org/0000-0002-1549-5777"},"institutions":[{"id":"https://openalex.org/I75917431","display_name":"Nara Institute of Science and Technology","ror":"https://ror.org/05bhada84","country_code":"JP","type":"education","lineage":["https://openalex.org/I75917431"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Wan-Jou She","raw_affiliation_strings":["Nara institute of Science and Technology, Japan"],"raw_orcid":"https://orcid.org/0000-0002-1549-5777","affiliations":[{"raw_affiliation_string":"Nara institute of Science and Technology, Japan","institution_ids":["https://openalex.org/I75917431"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":79,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"15"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11388","display_name":"Grief, Bereavement, and Mental Health","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11388","display_name":"Grief, Bereavement, and Mental Health","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12521","display_name":"Death Anxiety and Social Exclusion","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9868999719619751,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/grief","display_name":"Grief","score":0.7844861149787903},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.7427490949630737},{"id":"https://openalex.org/keywords/loneliness","display_name":"Loneliness","score":0.7178555727005005},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5897015929222107},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.526838481426239},{"id":"https://openalex.org/keywords/gossip","display_name":"Gossip","score":0.49354302883148193},{"id":"https://openalex.org/keywords/disenfranchised-grief","display_name":"Disenfranchised grief","score":0.4855325222015381},{"id":"https://openalex.org/keywords/romance","display_name":"Romance","score":0.4785240888595581},{"id":"https://openalex.org/keywords/interpersonal-relationship","display_name":"Interpersonal relationship","score":0.41541290283203125},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.39593905210494995},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3306303024291992},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.30395957827568054},{"id":"https://openalex.org/keywords/psychotherapist","display_name":"Psychotherapist","score":0.22508424520492554},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2001744508743286},{"id":"https://openalex.org/keywords/psychoanalysis","display_name":"Psychoanalysis","score":0.15131407976150513},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.12634772062301636}],"concepts":[{"id":"https://openalex.org/C2780837026","wikidata":"https://www.wikidata.org/wiki/Q1026040","display_name":"Grief","level":2,"score":0.7844861149787903},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.7427490949630737},{"id":"https://openalex.org/C2779998236","wikidata":"https://www.wikidata.org/wiki/Q223270","display_name":"Loneliness","level":2,"score":0.7178555727005005},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5897015929222107},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.526838481426239},{"id":"https://openalex.org/C62989814","wikidata":"https://www.wikidata.org/wiki/Q854648","display_name":"Gossip","level":2,"score":0.49354302883148193},{"id":"https://openalex.org/C95730909","wikidata":"https://www.wikidata.org/wiki/Q5282149","display_name":"Disenfranchised grief","level":3,"score":0.4855325222015381},{"id":"https://openalex.org/C518914266","wikidata":"https://www.wikidata.org/wiki/Q1054574","display_name":"Romance","level":2,"score":0.4785240888595581},{"id":"https://openalex.org/C91034043","wikidata":"https://www.wikidata.org/wiki/Q223642","display_name":"Interpersonal relationship","level":2,"score":0.41541290283203125},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.39593905210494995},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3306303024291992},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.30395957827568054},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.22508424520492554},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2001744508743286},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.15131407976150513},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.12634772062301636}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3544548.3581154","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3544548.3581154","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3544548.3581154","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:kar.kent.ac.uk:99576","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3544548.3581154>)","pdf_url":"https://kar.kent.ac.uk/99576/1/MOURNERS_AND_CHATBOTS.pdf","source":{"id":"https://openalex.org/S4377196264","display_name":"Kent Academic Repository (University of Kent)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I20581793","host_organization_name":"University of Kent","host_organization_lineage":["https://openalex.org/I20581793"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference proceeding"}],"best_oa_location":{"id":"doi:10.1145/3544548.3581154","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3544548.3581154","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3544548.3581154","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","score":0.7099999785423279,"display_name":"Reduced inequalities"}],"awards":[{"id":"https://openalex.org/G8527692473","display_name":null,"funder_award_id":"EP/S018964/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"}],"funders":[{"id":"https://openalex.org/F4320334627","display_name":"Engineering and Physical Sciences Research Council","ror":"https://ror.org/0439y7842"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4366549502.pdf","grobid_xml":"https://content.openalex.org/works/W4366549502.grobid-xml"},"referenced_works_count":69,"referenced_works":["https://openalex.org/W1507268034","https://openalex.org/W1516026042","https://openalex.org/W1548082434","https://openalex.org/W1564143534","https://openalex.org/W1968620173","https://openalex.org/W1971521765","https://openalex.org/W1974080661","https://openalex.org/W1979626313","https://openalex.org/W1987072967","https://openalex.org/W1994579446","https://openalex.org/W2002260438","https://openalex.org/W2019013983","https://openalex.org/W2041598836","https://openalex.org/W2048036224","https://openalex.org/W2048603988","https://openalex.org/W2074230135","https://openalex.org/W2079198018","https://openalex.org/W2085580677","https://openalex.org/W2088941308","https://openalex.org/W2115507862","https://openalex.org/W2117143804","https://openalex.org/W2122738267","https://openalex.org/W2122843474","https://openalex.org/W2127461282","https://openalex.org/W2131892643","https://openalex.org/W2135146198","https://openalex.org/W2155864057","https://openalex.org/W2156897926","https://openalex.org/W2158079520","https://openalex.org/W2169171387","https://openalex.org/W2207242918","https://openalex.org/W2314868874","https://openalex.org/W2443416932","https://openalex.org/W2487635728","https://openalex.org/W2524782928","https://openalex.org/W2556681197","https://openalex.org/W2580400906","https://openalex.org/W2593053127","https://openalex.org/W2623779865","https://openalex.org/W2763552934","https://openalex.org/W2795593561","https://openalex.org/W2913502938","https://openalex.org/W2922711788","https://openalex.org/W2938938770","https://openalex.org/W2949366405","https://openalex.org/W2964309167","https://openalex.org/W2969484379","https://openalex.org/W2977128309","https://openalex.org/W2998563994","https://openalex.org/W3009936362","https://openalex.org/W3022528244","https://openalex.org/W3036236864","https://openalex.org/W3040369124","https://openalex.org/W3085466014","https://openalex.org/W3095319910","https://openalex.org/W3101433089","https://openalex.org/W3111184789","https://openalex.org/W3122848772","https://openalex.org/W3125770638","https://openalex.org/W3137451420","https://openalex.org/W3170155921","https://openalex.org/W4200404694","https://openalex.org/W4205828084","https://openalex.org/W4240397243","https://openalex.org/W4240521321","https://openalex.org/W4246826254","https://openalex.org/W4253437098","https://openalex.org/W4303710191","https://openalex.org/W6824949632"],"related_works":["https://openalex.org/W193335394","https://openalex.org/W2185242321","https://openalex.org/W1963897767","https://openalex.org/W1987432794","https://openalex.org/W2248789105","https://openalex.org/W3173582325","https://openalex.org/W3093631132","https://openalex.org/W639845963","https://openalex.org/W4211014102","https://openalex.org/W4205652254"],"abstract_inverted_index":{"While":[0],"conversational":[1],"agents":[2],"have":[3,20],"traditionally":[4],"been":[5],"used":[6,88,105],"for":[7],"simple":[8],"tasks":[9],"such":[10,31,54,77],"as":[11,32,119],"scheduling":[12],"meetings":[13],"and":[14,37,50,74,128,143],"customer":[15],"service":[16],"support,":[17],"recent":[18],"advancements":[19],"led":[21],"researchers":[22],"to":[23,33,45,60,106],"examine":[24],"their":[25,94],"use":[26],"in":[27,101],"complex":[28],"social":[29],"situations,":[30],"provide":[34],"emotional":[35],"support":[36],"companionship.":[38],"For":[39],"mourners":[40,85],"who":[41,86],"could":[42],"be":[43],"vulnerable":[44],"the":[46,71,114,123,137,145],"sense":[47],"of":[48,52,76,93,116,122],"loneliness":[49],"disruption":[51],"self-identity,":[53],"technology":[55],"offers":[56],"a":[57,78,120],"unique":[58],"way":[59],"help":[61,107],"them":[62],"cope":[63,109],"with":[64,83,110,136,147],"grief.":[65],"In":[66],"this":[67],"study,":[68],"we":[69],"explore":[70],"potential":[72],"benefits":[73],"risks":[75],"practice,":[79],"through":[80],"semi-structured":[81],"interviews":[82],"10":[84],"actively":[87],"chatbots":[89,103,138],"at":[90],"different":[91],"phases":[92],"loss.":[95],"Our":[96],"findings":[97],"indicated":[98],"seven":[99],"approaches":[100],"which":[102],"were":[104],"people":[108],"grief,":[111],"by":[112],"taking":[113],"role":[115],"listener,":[117],"acting":[118],"simulation":[121],"deceased,":[124],"romantic":[125],"partner,":[126],"friend":[127],"emotion":[129],"coach.":[130],"We":[131],"then":[132],"highlight":[133],"how":[134],"interacting":[135],"impacted":[139],"mourners\u2019":[140],"grief":[141],"experience,":[142],"conclude":[144],"paper":[146],"further":[148],"research":[149],"opportunities.":[150]},"counts_by_year":[{"year":2026,"cited_by_count":23},{"year":2025,"cited_by_count":27},{"year":2024,"cited_by_count":23},{"year":2023,"cited_by_count":6}],"updated_date":"2026-07-25T15:57:00.446498","created_date":"2025-10-10T00:00:00"}