{"id":"https://openalex.org/W4319654023","doi":"https://doi.org/10.1145/3544548.3581019","title":"What Do We Mean When We Talk about Trust in Social Media? A Systematic Review","display_name":"What Do We Mean When We Talk about Trust in Social Media? A Systematic Review","publication_year":2023,"publication_date":"2023-04-19","ids":{"openalex":"https://openalex.org/W4319654023","doi":"https://doi.org/10.1145/3544548.3581019"},"language":"en","primary_location":{"id":"doi:10.1145/3544548.3581019","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3544548.3581019","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3544548.3581019","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"review","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3544548.3581019","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037162594","display_name":"Yixuan Zhang","orcid":"https://orcid.org/0000-0002-7412-4669"},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yixuan Zhang","raw_affiliation_strings":["Georgia Institute of Technology, United States"],"raw_orcid":"https://orcid.org/0000-0002-7412-4669","affiliations":[{"raw_affiliation_string":"Georgia Institute of Technology, United States","institution_ids":["https://openalex.org/I130701444"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039790178","display_name":"Joseph D Gaggiano","orcid":"https://orcid.org/0000-0002-9740-4989"},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Joseph D Gaggiano","raw_affiliation_strings":["Georgia Institute of Technology, United States"],"raw_orcid":"https://orcid.org/0000-0002-9740-4989","affiliations":[{"raw_affiliation_string":"Georgia Institute of Technology, United States","institution_ids":["https://openalex.org/I130701444"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014696678","display_name":"Nutchanon Yongsatianchot","orcid":"https://orcid.org/0000-0003-1332-0727"},"institutions":[{"id":"https://openalex.org/I12912129","display_name":"Northeastern University","ror":"https://ror.org/04t5xt781","country_code":"US","type":"education","lineage":["https://openalex.org/I12912129"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Nutchanon Yongsatianchot","raw_affiliation_strings":["Northeastern University, United States"],"raw_orcid":"https://orcid.org/0000-0003-1332-0727","affiliations":[{"raw_affiliation_string":"Northeastern University, United States","institution_ids":["https://openalex.org/I12912129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025851255","display_name":"Nurul Suhaimi","orcid":"https://orcid.org/0000-0002-4318-5805"},"institutions":[{"id":"https://openalex.org/I102913810","display_name":"Universiti Malaysia Pahang Al-Sultan Abdullah","ror":"https://ror.org/01704wp68","country_code":"MY","type":"education","lineage":["https://openalex.org/I102913810"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nurul M Suhaimi","raw_affiliation_strings":["Faculty of Manufacturing and Mechatronic Engineering Technology, Universiti Malaysia Pahang, Malaysia"],"raw_orcid":"https://orcid.org/0000-0002-4318-5805","affiliations":[{"raw_affiliation_string":"Faculty of Manufacturing and Mechatronic Engineering Technology, Universiti Malaysia Pahang, Malaysia","institution_ids":["https://openalex.org/I102913810"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100726132","display_name":"Miso Kim","orcid":"https://orcid.org/0000-0002-3058-3388"},"institutions":[{"id":"https://openalex.org/I12912129","display_name":"Northeastern University","ror":"https://ror.org/04t5xt781","country_code":"US","type":"education","lineage":["https://openalex.org/I12912129"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Miso Kim","raw_affiliation_strings":["Department of Art + Design, Northeastern University, United States"],"raw_orcid":"https://orcid.org/0000-0002-3058-3388","affiliations":[{"raw_affiliation_string":"Department of Art + Design, Northeastern University, United States","institution_ids":["https://openalex.org/I12912129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041025969","display_name":"Yifan Sun","orcid":"https://orcid.org/0000-0003-3532-6521"},"institutions":[{"id":"https://openalex.org/I16285277","display_name":"William & Mary","ror":"https://ror.org/03hsf0573","country_code":"US","type":"education","lineage":["https://openalex.org/I16285277"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yifan Sun","raw_affiliation_strings":["Computer Science, William & Mary, United States"],"raw_orcid":"https://orcid.org/0000-0003-3532-6521","affiliations":[{"raw_affiliation_string":"Computer Science, William & Mary, United States","institution_ids":["https://openalex.org/I16285277"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088694364","display_name":"Jacqueline Griffin","orcid":"https://orcid.org/0000-0001-7729-1748"},"institutions":[{"id":"https://openalex.org/I12912129","display_name":"Northeastern University","ror":"https://ror.org/04t5xt781","country_code":"US","type":"education","lineage":["https://openalex.org/I12912129"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jacqueline Griffin","raw_affiliation_strings":["Department of Mechanical and Industrial Engineering, Northeastern University, United States"],"raw_orcid":"https://orcid.org/0000-0001-7729-1748","affiliations":[{"raw_affiliation_string":"Department of Mechanical and Industrial Engineering, Northeastern University, United States","institution_ids":["https://openalex.org/I12912129"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5011902450","display_name":"Andrea G. Parker","orcid":"https://orcid.org/0000-0002-2362-7717"},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]},{"id":"https://openalex.org/I150468666","display_name":"Emory University","ror":"https://ror.org/03czfpz43","country_code":"US","type":"education","lineage":["https://openalex.org/I150468666"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Andrea G Parker","raw_affiliation_strings":["School of Interactive Computing, Georgia Institute of Technology, United States and School of Public Health, Emory University, United States"],"raw_orcid":"https://orcid.org/0000-0002-2362-7717","affiliations":[{"raw_affiliation_string":"School of Interactive Computing, Georgia Institute of Technology, United States and School of Public Health, Emory University, United States","institution_ids":["https://openalex.org/I130701444","https://openalex.org/I150468666"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":11.9185,"has_fulltext":true,"cited_by_count":24,"citation_normalized_percentile":{"value":0.98402808,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"22"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10557","display_name":"Social Media and Politics","score":0.9930999875068665,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.8444446325302124},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.542441725730896},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.5281365513801575},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.4965510964393616},{"id":"https://openalex.org/keywords/social-trust","display_name":"Social trust","score":0.41653817892074585},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.399120956659317},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.38074928522109985},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3515843152999878},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3441756069660187},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2392059862613678},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.21877041459083557},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1478513479232788},{"id":"https://openalex.org/keywords/social-capital","display_name":"Social capital","score":0.11640793085098267},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.11082392930984497}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.8444446325302124},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.542441725730896},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.5281365513801575},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4965510964393616},{"id":"https://openalex.org/C2985797017","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Social trust","level":3,"score":0.41653817892074585},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.399120956659317},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.38074928522109985},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3515843152999878},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3441756069660187},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2392059862613678},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.21877041459083557},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1478513479232788},{"id":"https://openalex.org/C68062652","wikidata":"https://www.wikidata.org/wiki/Q214693","display_name":"Social capital","level":2,"score":0.11640793085098267},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.11082392930984497},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3544548.3581019","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3544548.3581019","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3544548.3581019","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:2302.03671","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2302.03671","pdf_url":"https://arxiv.org/pdf/2302.03671","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"}],"best_oa_location":{"id":"doi:10.1145/3544548.3581019","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3544548.3581019","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3544548.3581019","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4319654023.pdf","grobid_xml":"https://content.openalex.org/works/W4319654023.grobid-xml"},"referenced_works_count":110,"referenced_works":["https://openalex.org/W165883148","https://openalex.org/W218216342","https://openalex.org/W1574235309","https://openalex.org/W1850331531","https://openalex.org/W1875351242","https://openalex.org/W1930699247","https://openalex.org/W1976860309","https://openalex.org/W1990291963","https://openalex.org/W1991194175","https://openalex.org/W2024218614","https://openalex.org/W2040902978","https://openalex.org/W2046597693","https://openalex.org/W2051028860","https://openalex.org/W2061183440","https://openalex.org/W2064652801","https://openalex.org/W2067148248","https://openalex.org/W2075840520","https://openalex.org/W2085443629","https://openalex.org/W2088188739","https://openalex.org/W2089203823","https://openalex.org/W2091379279","https://openalex.org/W2095209840","https://openalex.org/W2101599492","https://openalex.org/W2114683899","https://openalex.org/W2119595472","https://openalex.org/W2141080329","https://openalex.org/W2141370332","https://openalex.org/W2144377639","https://openalex.org/W2148215741","https://openalex.org/W2166213223","https://openalex.org/W2290845009","https://openalex.org/W2405870344","https://openalex.org/W2408758795","https://openalex.org/W2474563622","https://openalex.org/W2476265698","https://openalex.org/W2496150059","https://openalex.org/W2516061814","https://openalex.org/W2530093264","https://openalex.org/W2545457694","https://openalex.org/W2548669835","https://openalex.org/W2549532049","https://openalex.org/W2561488778","https://openalex.org/W2710649163","https://openalex.org/W2751589903","https://openalex.org/W2770438961","https://openalex.org/W2783160877","https://openalex.org/W2789935117","https://openalex.org/W2800995562","https://openalex.org/W2884886402","https://openalex.org/W2892401976","https://openalex.org/W2898738567","https://openalex.org/W2913367745","https://openalex.org/W2941000429","https://openalex.org/W2941283506","https://openalex.org/W2941345655","https://openalex.org/W2944128573","https://openalex.org/W2971616765","https://openalex.org/W2975232500","https://openalex.org/W2977078434","https://openalex.org/W2980030996","https://openalex.org/W2982592024","https://openalex.org/W2983472018","https://openalex.org/W2988247000","https://openalex.org/W2994520499","https://openalex.org/W2999817214","https://openalex.org/W3007840351","https://openalex.org/W3011626412","https://openalex.org/W3021570735","https://openalex.org/W3024535498","https://openalex.org/W3025213216","https://openalex.org/W3032049092","https://openalex.org/W3041751126","https://openalex.org/W3046911739","https://openalex.org/W3048396016","https://openalex.org/W3084040612","https://openalex.org/W3104838596","https://openalex.org/W3108419994","https://openalex.org/W3108812612","https://openalex.org/W3111545252","https://openalex.org/W3116233390","https://openalex.org/W3118615836","https://openalex.org/W3118982518","https://openalex.org/W3119223550","https://openalex.org/W3134428422","https://openalex.org/W3135745926","https://openalex.org/W3138137807","https://openalex.org/W3138223205","https://openalex.org/W3157667005","https://openalex.org/W3158744773","https://openalex.org/W3163745039","https://openalex.org/W3165767308","https://openalex.org/W3169682959","https://openalex.org/W3174847287","https://openalex.org/W3175459982","https://openalex.org/W3189018750","https://openalex.org/W3191980505","https://openalex.org/W3195627052","https://openalex.org/W3206125745","https://openalex.org/W4211248866","https://openalex.org/W4220685921","https://openalex.org/W4220844191","https://openalex.org/W4225714273","https://openalex.org/W4225725851","https://openalex.org/W4235193380","https://openalex.org/W4244286381","https://openalex.org/W4245201739","https://openalex.org/W4248588746","https://openalex.org/W4290805617","https://openalex.org/W4297964964","https://openalex.org/W4308885549"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4312622923","https://openalex.org/W1976934472","https://openalex.org/W1977056376","https://openalex.org/W2728430307","https://openalex.org/W1990545028","https://openalex.org/W4302798237","https://openalex.org/W2107786128","https://openalex.org/W4213411092","https://openalex.org/W2735469505"],"abstract_inverted_index":{"Do":[0],"people":[1],"trust":[2,15,43,80,116,128,137],"social":[3,34,45,63,86,118,131,139],"media?":[4],"If":[5],"so,":[6],"why,":[7],"in":[8,44,82,101,117,130,138],"what":[9,79],"contexts,":[10],"and":[11,21,37,51,59,67,99,123,143,145],"how":[12,115,136],"does":[13],"that":[14,72],"impact":[16],"their":[17,38],"lives?":[18],"Researchers,":[19],"companies,":[20],"journalists":[22],"alike":[23],"have":[24],"increasingly":[25],"investigated":[26],"these":[27,89],"questions,":[28],"which":[29],"are":[30],"fundamental":[31],"to":[32,78,96],"understanding":[33,134],"media":[35,46,64,119,140],"interactions":[36],"implications":[39,60],"for":[40,147],"society.":[41],"However,":[42],"is":[47,53,71,120],"a":[48,93,112,125],"complex":[49],"concept,":[50],"there":[52],"conflicting":[54],"evidence":[55],"about":[56],"the":[57,83],"antecedents":[58,129],"of":[61,85,107,114,127,135],"trusting":[62],"content,":[65],"users,":[66],"platforms.":[68],"More":[69],"problematic":[70],"we":[73,91,110],"lack":[74],"basic":[75],"agreement":[76],"as":[77],"means":[81],"context":[84],"media.":[87],"Addressing":[88],"challenges,":[90],"conducted":[92],"systematic":[94],"review":[95],"identify":[97],"themes":[98],"challenges":[100],"this":[102],"field.":[103],"Through":[104],"our":[105],"analysis":[106],"70":[108],"papers,":[109],"contribute":[111],"synthesis":[113],"defined,":[121],"conceptualized,":[122],"measured,":[124],"summary":[126],"media,":[132],"an":[133],"impacts":[141],"behaviors":[142],"attitudes,":[144],"directions":[146],"future":[148],"work.":[149]},"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":2}],"updated_date":"2026-07-03T08:13:44.112507","created_date":"2023-02-10T00:00:00"}