{"id":"https://openalex.org/W4295919094","doi":"https://doi.org/10.1145/3543829.3544518","title":"Conversational Agents Trust Calibration","display_name":"Conversational Agents Trust Calibration","publication_year":2022,"publication_date":"2022-07-26","ids":{"openalex":"https://openalex.org/W4295919094","doi":"https://doi.org/10.1145/3543829.3544518"},"language":"en","primary_location":{"id":"doi:10.1145/3543829.3544518","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3543829.3544518","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3543829.3544518","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 4th Conference on Conversational User Interfaces","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3543829.3544518","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072485983","display_name":"Mateusz Dubiel","orcid":"https://orcid.org/0000-0001-8250-3370"},"institutions":[{"id":"https://openalex.org/I186903577","display_name":"University of Luxembourg","ror":"https://ror.org/036x5ad56","country_code":"LU","type":"education","lineage":["https://openalex.org/I186903577"]}],"countries":["LU"],"is_corresponding":true,"raw_author_name":"Mateusz Dubiel","raw_affiliation_strings":["University of Luxembourg, Luxembourg"],"affiliations":[{"raw_affiliation_string":"University of Luxembourg, Luxembourg","institution_ids":["https://openalex.org/I186903577"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011454081","display_name":"Sylvain Daronnat","orcid":"https://orcid.org/0000-0002-4779-9601"},"institutions":[{"id":"https://openalex.org/I181647926","display_name":"University of Strathclyde","ror":"https://ror.org/00n3w3b69","country_code":"GB","type":"education","lineage":["https://openalex.org/I181647926"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Sylvain Daronnat","raw_affiliation_strings":["University of Strathclyde, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University of Strathclyde, United Kingdom","institution_ids":["https://openalex.org/I181647926"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017930924","display_name":"Luis A. Leiva","orcid":"https://orcid.org/0000-0002-5011-1847"},"institutions":[{"id":"https://openalex.org/I186903577","display_name":"University of Luxembourg","ror":"https://ror.org/036x5ad56","country_code":"LU","type":"education","lineage":["https://openalex.org/I186903577"]}],"countries":["LU"],"is_corresponding":false,"raw_author_name":"Luis A. Leiva","raw_affiliation_strings":["University of Luxembourg, Luxembourg"],"affiliations":[{"raw_affiliation_string":"University of Luxembourg, Luxembourg","institution_ids":["https://openalex.org/I186903577"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5072485983"],"corresponding_institution_ids":["https://openalex.org/I186903577"],"apc_list":null,"apc_paid":null,"fwci":4.4765,"has_fulltext":true,"cited_by_count":23,"citation_normalized_percentile":{"value":0.94796967,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9944999814033508,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7839572429656982},{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.6419917941093445},{"id":"https://openalex.org/keywords/agency","display_name":"Agency (philosophy)","score":0.611288845539093},{"id":"https://openalex.org/keywords/gateway","display_name":"Gateway (web page)","score":0.5243849158287048},{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.5194103717803955},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.4848097860813141},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.46240976452827454},{"id":"https://openalex.org/keywords/intelligent-agent","display_name":"Intelligent agent","score":0.4555763304233551},{"id":"https://openalex.org/keywords/natural-language","display_name":"Natural language","score":0.41069212555885315},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.37541505694389343},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.34488075971603394},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.2270740568637848},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2216532826423645},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.10166308283805847},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09604799747467041}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7839572429656982},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.6419917941093445},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.611288845539093},{"id":"https://openalex.org/C2777710495","wikidata":"https://www.wikidata.org/wiki/Q5527195","display_name":"Gateway (web page)","level":2,"score":0.5243849158287048},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.5194103717803955},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4848097860813141},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.46240976452827454},{"id":"https://openalex.org/C74072328","wikidata":"https://www.wikidata.org/wiki/Q1142726","display_name":"Intelligent agent","level":2,"score":0.4555763304233551},{"id":"https://openalex.org/C195324797","wikidata":"https://www.wikidata.org/wiki/Q33742","display_name":"Natural language","level":2,"score":0.41069212555885315},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.37541505694389343},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.34488075971603394},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.2270740568637848},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2216532826423645},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10166308283805847},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09604799747467041},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3543829.3544518","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3543829.3544518","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3543829.3544518","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 4th Conference on Conversational User Interfaces","raw_type":"proceedings-article"},{"id":"pmh:oai:strathprints.strath.ac.uk:82859","is_oa":true,"landing_page_url":"https://strathprints.strath.ac.uk/view/author/1161283.html>","pdf_url":"https://strathprints.strath.ac.uk/82859/1/Dubiel_etal_ACM_2022_Conversational_agents_trust.pdf","source":{"id":"https://openalex.org/S4306402226","display_name":"Strathprints: The University of Strathclyde institutional repository (University of Strathclyde)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I181647926","host_organization_name":"University of Strathclyde","host_organization_lineage":["https://openalex.org/I181647926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"NonPeerReviewed"},{"id":"pmh:oai:orbilu.uni.lu:10993/51739","is_oa":true,"landing_page_url":"https://orbilu.uni.lu/handle/10993/51739","pdf_url":null,"source":{"id":"https://openalex.org/S4306401815","display_name":"Open Repository and Bibliography (University of Luxembourg)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I186903577","host_organization_name":"University of Luxembourg","host_organization_lineage":["https://openalex.org/I186903577"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ACM Conference on Conversational User Interfaces (CUI 2022) (2022); 4th Conference on Conversational User Interfaces (CUI 2022), Glasgow, United Kingdom [GB], from 26-07-2022 to 25-07-2022","raw_type":"peer reviewed"}],"best_oa_location":{"id":"doi:10.1145/3543829.3544518","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3543829.3544518","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3543829.3544518","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 4th Conference on Conversational User Interfaces","raw_type":"proceedings-article"},"sustainable_development_goals":[{"score":0.5899999737739563,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[{"id":"https://openalex.org/G5509659972","display_name":null,"funder_award_id":"CHIST-ERA","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"},{"id":"https://openalex.org/G7561857167","display_name":null,"funder_award_id":"CHIST-ERA-20-BCI-001","funder_id":"https://openalex.org/F4320338463","funder_display_name":"CHIST-ERA"},{"id":"https://openalex.org/G7850098718","display_name":null,"funder_award_id":"Cofund","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"},{"id":"https://openalex.org/G8318064016","display_name":null,"funder_award_id":"Horizon","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"}],"funders":[{"id":"https://openalex.org/F4320320300","display_name":"European Commission","ror":"https://ror.org/00k4n6c32"},{"id":"https://openalex.org/F4320338463","display_name":"CHIST-ERA","ror":"https://ror.org/00rbzpz17"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4295919094.pdf","grobid_xml":"https://content.openalex.org/works/W4295919094.grobid-xml"},"referenced_works_count":42,"referenced_works":["https://openalex.org/W1914475855","https://openalex.org/W1974441858","https://openalex.org/W1980202081","https://openalex.org/W1985354288","https://openalex.org/W1995620904","https://openalex.org/W2006262334","https://openalex.org/W2014160057","https://openalex.org/W2020785866","https://openalex.org/W2029591514","https://openalex.org/W2034344216","https://openalex.org/W2045805577","https://openalex.org/W2082717111","https://openalex.org/W2110171129","https://openalex.org/W2123179704","https://openalex.org/W2123952992","https://openalex.org/W2143074722","https://openalex.org/W2405187948","https://openalex.org/W2751379218","https://openalex.org/W2793767675","https://openalex.org/W2795916109","https://openalex.org/W2806600904","https://openalex.org/W2808352493","https://openalex.org/W2902480251","https://openalex.org/W2921495256","https://openalex.org/W2943686508","https://openalex.org/W2945976633","https://openalex.org/W2954685308","https://openalex.org/W2967464094","https://openalex.org/W2973177710","https://openalex.org/W2996107505","https://openalex.org/W3013160799","https://openalex.org/W3016125500","https://openalex.org/W3019674878","https://openalex.org/W3041723710","https://openalex.org/W3042563542","https://openalex.org/W3042754020","https://openalex.org/W3082818995","https://openalex.org/W3093994428","https://openalex.org/W3104912656","https://openalex.org/W3186152809","https://openalex.org/W4244523571","https://openalex.org/W4288359812"],"related_works":["https://openalex.org/W2351217280","https://openalex.org/W2086836292","https://openalex.org/W2354083748","https://openalex.org/W2357949222","https://openalex.org/W2338005294","https://openalex.org/W2104192539","https://openalex.org/W2954733677","https://openalex.org/W2033865166","https://openalex.org/W2393625522","https://openalex.org/W3123141149"],"abstract_inverted_index":{"Previous":[0],"work":[1],"identified":[2],"trust":[3,58,113,149],"as":[4,141],"one":[5],"of":[6,15,57,102,126,131,144,147],"the":[7,55,111,115,124,129,145],"key":[8],"requirements":[9],"for":[10,48],"adoption":[11],"and":[12,26,51,59,65,75,136,152],"continued":[13],"use":[14],"conversational":[16],"agents":[17],"(CAs).":[18],"Given":[19],"recent":[20],"advances":[21],"in":[22,114,150],"natural":[23],"language":[24],"processing":[25],"deep":[27],"learning,":[28],"it":[29],"is":[30,88],"currently":[31],"possible":[32],"to":[33,44,89,96,154],"execute":[34],"simple":[35],"goal-oriented":[36],"tasks":[37],"by":[38],"using":[39],"voice.":[40],"As":[41],"CAs":[42,98],"start":[43],"provide":[45],"a":[46,142],"gateway":[47],"purchasing":[49],"products":[50],"booking":[52],"services":[53],"online,":[54],"question":[56],"its":[60],"impact":[61],"on":[62,92,123],"users\u2019":[63],"reliance":[64],"agency":[66],"becomes":[67],"ever-more":[68],"pertinent.":[69],"This":[70],"paper":[71],"collates":[72],"trust-related":[73],"literature":[74],"proposes":[76],"four":[77],"design":[78,94],"suggestions":[79],"that":[80,99,106,119],"are":[81,100],"illustrated":[82],"through":[83],"example":[84],"conversations.":[85],"Our":[86],"goal":[87],"encourage":[90],"discussion":[91],"ethical":[93],"practices":[95],"develop":[97],"capable":[101],"employing":[103],"trust-calibration":[104],"techniques":[105],"should,":[107],"when":[108],"relevant,":[109],"reduce":[110],"user\u2019s":[112],"agent.":[116],"We":[117],"hope":[118],"our":[120],"reflections,":[121],"based":[122],"synthesis":[125],"insights":[127],"from":[128],"fields":[130],"human-agent":[132],"interaction,":[133],"explainable":[134],"ai,":[135],"information":[137],"retrieval,":[138],"can":[139],"serve":[140],"reminder":[143],"dangers":[146],"excessive":[148],"automation":[151],"contribute":[153],"more":[155],"user-centred":[156],"CA":[157],"design.":[158]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":3}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}
