{"id":"https://openalex.org/W4292621842","doi":"https://doi.org/10.1145/3543106.3543108","title":"Usability Problem Evaluation Method for E-Shopping","display_name":"Usability Problem Evaluation Method for E-Shopping","publication_year":2022,"publication_date":"2022-05-13","ids":{"openalex":"https://openalex.org/W4292621842","doi":"https://doi.org/10.1145/3543106.3543108"},"language":"en","primary_location":{"id":"doi:10.1145/3543106.3543108","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3543106.3543108","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 8th International Conference on E-business and Mobile Commerce","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081250804","display_name":"Summana Man-in","orcid":null},"institutions":[{"id":"https://openalex.org/I131868736","display_name":"Prince of Songkla University","ror":"https://ror.org/0575ycz84","country_code":"TH","type":"education","lineage":["https://openalex.org/I131868736"]}],"countries":["TH"],"is_corresponding":true,"raw_author_name":"Summana Man-in","raw_affiliation_strings":["Division of Computational Science, Faculty of Science, Prince of Songkla University, Thailand"],"affiliations":[{"raw_affiliation_string":"Division of Computational Science, Faculty of Science, Prince of Songkla University, Thailand","institution_ids":["https://openalex.org/I131868736"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004304877","display_name":"Supaporn Kansomkeat","orcid":"https://orcid.org/0009-0008-2928-1551"},"institutions":[{"id":"https://openalex.org/I131868736","display_name":"Prince of Songkla University","ror":"https://ror.org/0575ycz84","country_code":"TH","type":"education","lineage":["https://openalex.org/I131868736"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Supaporn Kansomkeat","raw_affiliation_strings":["Prince of Songkla University Songkhla, Prince of Songkla University Songkhla, Thailand"],"affiliations":[{"raw_affiliation_string":"Prince of Songkla University Songkhla, Prince of Songkla University Songkhla, Thailand","institution_ids":["https://openalex.org/I131868736"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5081250804"],"corresponding_institution_ids":["https://openalex.org/I131868736"],"apc_list":null,"apc_paid":null,"fwci":0.8475,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.86374586,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"6","last_page":"11"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.984499990940094,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.975600004196167,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.9423888325691223},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7539544105529785},{"id":"https://openalex.org/keywords/ranking","display_name":"Ranking (information retrieval)","score":0.7301465272903442},{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.591890275478363},{"id":"https://openalex.org/keywords/web-usability","display_name":"Web usability","score":0.5071976184844971},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5039688944816589},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.4919259548187256},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.48951423168182373},{"id":"https://openalex.org/keywords/usability-inspection","display_name":"Usability inspection","score":0.4551437497138977},{"id":"https://openalex.org/keywords/heuristic-evaluation","display_name":"Heuristic evaluation","score":0.451670378446579},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.28328004479408264},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.21885764598846436},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12736371159553528},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.06254461407661438}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.9423888325691223},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7539544105529785},{"id":"https://openalex.org/C189430467","wikidata":"https://www.wikidata.org/wiki/Q7293293","display_name":"Ranking (information retrieval)","level":2,"score":0.7301465272903442},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.591890275478363},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.5071976184844971},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5039688944816589},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4919259548187256},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.48951423168182373},{"id":"https://openalex.org/C23456302","wikidata":"https://www.wikidata.org/wiki/Q7901668","display_name":"Usability inspection","level":4,"score":0.4551437497138977},{"id":"https://openalex.org/C3255780","wikidata":"https://www.wikidata.org/wiki/Q1616517","display_name":"Heuristic evaluation","level":3,"score":0.451670378446579},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.28328004479408264},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.21885764598846436},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12736371159553528},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.06254461407661438},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3543106.3543108","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3543106.3543108","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2022 8th International Conference on E-business and Mobile Commerce","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W134317949","https://openalex.org/W1601819814","https://openalex.org/W1854528772","https://openalex.org/W1976360347","https://openalex.org/W2033005546","https://openalex.org/W2100440572","https://openalex.org/W2127848723","https://openalex.org/W2144205059","https://openalex.org/W2184885322","https://openalex.org/W2189595213","https://openalex.org/W2521478605","https://openalex.org/W2769905897","https://openalex.org/W6675405870"],"related_works":["https://openalex.org/W196378406","https://openalex.org/W70895398","https://openalex.org/W1504185453","https://openalex.org/W2238167322","https://openalex.org/W136174791","https://openalex.org/W2116530172","https://openalex.org/W74578451","https://openalex.org/W2101496141","https://openalex.org/W1570842933","https://openalex.org/W109247623"],"abstract_inverted_index":{"Today":[0],"there":[1],"are":[2,46],"numerous":[3],"electronic":[4,60,79,98,120],"shopping":[5,61,80,99,121],"accessible":[6],"via":[7],"websites":[8,62,81,100,136,156],"that":[9,101,111,126],"make":[10],"our":[11],"life":[12],"convenient":[13],"and":[14,137],"comfortable.":[15],"However,":[16],"in":[17,55,132,142,147],"the":[18,30,57,112,138],"use":[19],"of":[20,41],"certain":[21],"websites,":[22],"users":[23,127],"may":[24],"encounter":[25,128],"negative":[26],"situations,":[27],"such":[28],"as":[29],"user's":[31],"inability":[32],"to":[33,94,118],"reach":[34],"their":[35,155],"goal,":[36],"inefficient":[37],"interaction":[38],"or":[39],"inconsistency":[40],"design":[42],"elements.":[43],"These":[44,50],"issues":[45],"called":[47],"usability":[48,65,74,130],"problems.":[49],"problems":[51,66,131,139],"cause":[52],"user":[53],"dissatisfaction":[54],"using":[56,83],"website.":[58],"Therefore,":[59],"should":[63],"evaluate":[64,119],"before":[67],"deploying.":[68],"This":[69],"paper":[70],"we":[71],"proposed":[72,90,113],"a":[73],"problem":[75],"evaluation":[76,85,87],"method":[77,91,114],"for":[78],"by":[82,106],"user-based":[84],"through":[86],"questionnaires.":[88],"The":[89,108,123],"was":[92],"applied":[93],"six":[95],"Thailand":[96],"based":[97,157],"have":[102],"different":[103],"rankings":[104],"analyzed":[105],"Similarweb.":[107],"experiments":[109],"show":[110],"can":[115,153],"be":[116],"used":[117],"websites.":[122],"results":[124],"reveal":[125],"more":[129],"low-ranking":[133],"than":[134],"high-ranking":[135],"most":[140],"found":[141],"purchasing":[143],"process":[144],"features,":[145],"especially":[146],"order":[148],"cancellation":[149],"sub-feature.":[150],"Thus,":[151],"developers":[152],"improve":[154],"on":[158],"these":[159],"results.":[160]},"counts_by_year":[{"year":2024,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
