{"id":"https://openalex.org/W4327915429","doi":"https://doi.org/10.1145/3539811.3579558","title":"Surviving an Owner-less Software Implementation Project","display_name":"Surviving an Owner-less Software Implementation Project","publication_year":2023,"publication_date":"2023-03-20","ids":{"openalex":"https://openalex.org/W4327915429","doi":"https://doi.org/10.1145/3539811.3579558"},"language":"en","primary_location":{"id":"doi:10.1145/3539811.3579558","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3539811.3579558","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2023 ACM SIGUCCS Annual Conference","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022090602","display_name":"Kathryn Fletcher","orcid":"https://orcid.org/0000-0003-0957-584X"},"institutions":[{"id":"https://openalex.org/I12097938","display_name":"West Virginia University","ror":"https://ror.org/011vxgd24","country_code":"US","type":"education","lineage":["https://openalex.org/I12097938"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Kathryn Fletcher","raw_affiliation_strings":["Information Technology Services, West Virginia University, USA"],"raw_orcid":"https://orcid.org/0000-0003-0957-584X","affiliations":[{"raw_affiliation_string":"Information Technology Services, West Virginia University, USA","institution_ids":["https://openalex.org/I12097938"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5022090602"],"corresponding_institution_ids":["https://openalex.org/I12097938"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.03392633,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"66","last_page":"66"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.8179000020027161,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.8179000020027161,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.79339998960495,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.7918000221252441,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/vendor","display_name":"Vendor","score":0.6562663912773132},{"id":"https://openalex.org/keywords/officer","display_name":"Officer","score":0.571582555770874},{"id":"https://openalex.org/keywords/project-manager","display_name":"Project manager","score":0.5671510696411133},{"id":"https://openalex.org/keywords/software-project-management","display_name":"Software project management","score":0.5308507680892944},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.5076507329940796},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4779534339904785},{"id":"https://openalex.org/keywords/presentation","display_name":"Presentation (obstetrics)","score":0.47683587670326233},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.45388633012771606},{"id":"https://openalex.org/keywords/project-management","display_name":"Project management","score":0.4401475191116333},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4296118915081024},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4035005271434784},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.346612811088562},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.28808027505874634},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.26931193470954895},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22149571776390076},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.15972912311553955},{"id":"https://openalex.org/keywords/software-construction","display_name":"Software construction","score":0.10430124402046204},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.07905179262161255}],"concepts":[{"id":"https://openalex.org/C2777338717","wikidata":"https://www.wikidata.org/wiki/Q1762621","display_name":"Vendor","level":2,"score":0.6562663912773132},{"id":"https://openalex.org/C2777189325","wikidata":"https://www.wikidata.org/wiki/Q61022630","display_name":"Officer","level":2,"score":0.571582555770874},{"id":"https://openalex.org/C2780612406","wikidata":"https://www.wikidata.org/wiki/Q816432","display_name":"Project manager","level":3,"score":0.5671510696411133},{"id":"https://openalex.org/C40919944","wikidata":"https://www.wikidata.org/wiki/Q947779","display_name":"Software project management","level":5,"score":0.5308507680892944},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5076507329940796},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4779534339904785},{"id":"https://openalex.org/C2777601897","wikidata":"https://www.wikidata.org/wiki/Q3409113","display_name":"Presentation (obstetrics)","level":2,"score":0.47683587670326233},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.45388633012771606},{"id":"https://openalex.org/C15952604","wikidata":"https://www.wikidata.org/wiki/Q179012","display_name":"Project management","level":2,"score":0.4401475191116333},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4296118915081024},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4035005271434784},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.346612811088562},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.28808027505874634},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.26931193470954895},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22149571776390076},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.15972912311553955},{"id":"https://openalex.org/C186846655","wikidata":"https://www.wikidata.org/wiki/Q3398377","display_name":"Software construction","level":4,"score":0.10430124402046204},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.07905179262161255},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C126838900","wikidata":"https://www.wikidata.org/wiki/Q77604","display_name":"Radiology","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3539811.3579558","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3539811.3579558","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2023 ACM SIGUCCS Annual Conference","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.44999998807907104,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4242179575","https://openalex.org/W2085798362","https://openalex.org/W2110088225","https://openalex.org/W4296934903","https://openalex.org/W825885980","https://openalex.org/W2061115052","https://openalex.org/W2391935356","https://openalex.org/W2281994843","https://openalex.org/W2367782126","https://openalex.org/W2890627691"],"abstract_inverted_index":{"This":[0],"presentation":[1],"will":[2],"present":[3],"lessons":[4],"learned":[5],"during":[6],"a":[7,19,37,44],"software":[8,13],"implementation":[9,59],"project":[10,60,69,90],"where":[11],"the":[12,30,55,68,82],"in":[14],"question":[15],"did":[16],"not":[17,43],"have":[18],"clear":[20],"business":[21],"owner.":[22],"WVU":[23],"Information":[24],"Technology":[25],"Services":[26],"(ITS)":[27],"served":[28],"as":[29,54],"service":[31],"owner,":[32],"providing":[33],"administrative":[34],"support":[35],"for":[36,78],"vendor-hosted":[38],"solution.":[39],"However,":[40],"there":[41],"was":[42,91],"clearly":[45],"defined":[46],"executive":[47],"administrator,":[48],"external":[49],"to":[50,52],"ITS,":[51],"serve":[53],"final":[56],"authority":[57],"on":[58,94],"decisions.":[61],"Instead,":[62],"WVU's":[63,74],"Chief":[64],"Security":[65],"Officer":[66],"led":[67],"with":[70,81],"some":[71],"guidance":[72],"from":[73],"Assistant":[75],"Vice":[76],"President":[77],"Finance":[79],"and":[80],"assistance":[83],"of":[84],"an":[85],"ITS":[86],"Project":[87],"Manager.":[88],"The":[89],"successfully":[92],"completed":[93],"time.":[95]},"counts_by_year":[],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}