{"id":"https://openalex.org/W4284988593","doi":"https://doi.org/10.1145/3537693.3537710","title":"A method for Vietnamese Hotel Online Rating based on Big Data Analysis","display_name":"A method for Vietnamese Hotel Online Rating based on Big Data Analysis","publication_year":2022,"publication_date":"2022-04-27","ids":{"openalex":"https://openalex.org/W4284988593","doi":"https://doi.org/10.1145/3537693.3537710"},"language":"en","primary_location":{"id":"doi:10.1145/3537693.3537710","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3537693.3537710","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 6th International Conference on E-Commerce, E-Business and E-Government","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034011429","display_name":"H\u00e0 Nguy\u1ec5n Th\u1ecb Thu","orcid":"https://orcid.org/0000-0003-4414-6944"},"institutions":[{"id":"https://openalex.org/I121799043","display_name":"Electric Power University","ror":"https://ror.org/01p4b7n26","country_code":"VN","type":"education","lineage":["https://openalex.org/I121799043"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Ha Nguyen Thi Thu","raw_affiliation_strings":["Department of E-commerce, Electric Power University, Vietnam"],"raw_orcid":"https://orcid.org/0000-0001-9766-6826","affiliations":[{"raw_affiliation_string":"Department of E-commerce, Electric Power University, Vietnam","institution_ids":["https://openalex.org/I121799043"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036283811","display_name":"Binh Giang Nguyen","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Binh Giang Nguyen","raw_affiliation_strings":["Vietnam Institute of Economics, Vietnam"],"raw_orcid":"https://orcid.org/0000-0002-8962-4340","affiliations":[{"raw_affiliation_string":"Vietnam Institute of Economics, Vietnam","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070209182","display_name":"Nguyen Xuan Trung","orcid":"https://orcid.org/0000-0002-1262-334X"},"institutions":[{"id":"https://openalex.org/I2802852271","display_name":"Vietnam Academy of Social Sciences","ror":"https://ror.org/01hk6w656","country_code":"VN","type":"education","lineage":["https://openalex.org/I2802852271"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Nguyen Xuan Trung","raw_affiliation_strings":["Vietnam Academy of Social Sciences, Vietnam"],"raw_orcid":"https://orcid.org/0000-0002-1262-334X","affiliations":[{"raw_affiliation_string":"Vietnam Academy of Social Sciences, Vietnam","institution_ids":["https://openalex.org/I2802852271"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5061385446","display_name":"Vinh Ho Ngoc","orcid":null},"institutions":[{"id":"https://openalex.org/I1315456113","display_name":"Vinh University","ror":"https://ror.org/0244cgm12","country_code":"VN","type":"education","lineage":["https://openalex.org/I1315456113"]},{"id":"https://openalex.org/I4405259065","display_name":"Vinh University of Technology Education","ror":"https://ror.org/01nwr1552","country_code":"VN","type":"education","lineage":["https://openalex.org/I4405259065"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Vinh Ho Ngoc","raw_affiliation_strings":["Information Technology Faculty, Vinh University of Technology Education, Vietnam"],"raw_orcid":"https://orcid.org/0000-0003-2990-1286","affiliations":[{"raw_affiliation_string":"Information Technology Faculty, Vinh University of Technology Education, Vietnam","institution_ids":["https://openalex.org/I1315456113","https://openalex.org/I4405259065"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":"17","issue":null,"first_page":"131","last_page":"137"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9925000071525574,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/vietnamese","display_name":"Vietnamese","score":0.6866714954376221},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.6647685766220093},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5335949063301086},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5237219929695129},{"id":"https://openalex.org/keywords/star","display_name":"Star (game theory)","score":0.518775463104248},{"id":"https://openalex.org/keywords/hotel-industry","display_name":"Hotel industry","score":0.47102031111717224},{"id":"https://openalex.org/keywords/rating-system","display_name":"Rating system","score":0.4332205057144165},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.35467422008514404},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3468761444091797},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3369373679161072},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.13610482215881348},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.1331356167793274},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.1241503655910492},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.10297691822052002},{"id":"https://openalex.org/keywords/environmental-economics","display_name":"Environmental economics","score":0.06994560360908508}],"concepts":[{"id":"https://openalex.org/C103621254","wikidata":"https://www.wikidata.org/wiki/Q9199","display_name":"Vietnamese","level":2,"score":0.6866714954376221},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.6647685766220093},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5335949063301086},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5237219929695129},{"id":"https://openalex.org/C2780897414","wikidata":"https://www.wikidata.org/wiki/Q7600592","display_name":"Star (game theory)","level":2,"score":0.518775463104248},{"id":"https://openalex.org/C2987222852","wikidata":"https://www.wikidata.org/wiki/Q27686","display_name":"Hotel industry","level":3,"score":0.47102031111717224},{"id":"https://openalex.org/C2988118254","wikidata":"https://www.wikidata.org/wiki/Q16881889","display_name":"Rating system","level":2,"score":0.4332205057144165},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.35467422008514404},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3468761444091797},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3369373679161072},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.13610482215881348},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.1331356167793274},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1241503655910492},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.10297691822052002},{"id":"https://openalex.org/C134560507","wikidata":"https://www.wikidata.org/wiki/Q753291","display_name":"Environmental economics","level":1,"score":0.06994560360908508},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3537693.3537710","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3537693.3537710","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 6th International Conference on E-Commerce, E-Business and E-Government","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.5099999904632568,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W269885322","https://openalex.org/W2385169345","https://openalex.org/W2614093935","https://openalex.org/W2766029961","https://openalex.org/W2783600489","https://openalex.org/W2808133647","https://openalex.org/W2897598228","https://openalex.org/W2914937193","https://openalex.org/W2943698540","https://openalex.org/W2955835249","https://openalex.org/W2971054841","https://openalex.org/W2991627427","https://openalex.org/W3015409196","https://openalex.org/W3016000007","https://openalex.org/W3017312654","https://openalex.org/W3025617680","https://openalex.org/W3026610929","https://openalex.org/W3027050719","https://openalex.org/W3034465956","https://openalex.org/W3134194108","https://openalex.org/W3139128646","https://openalex.org/W4247527447","https://openalex.org/W6738412695"],"related_works":["https://openalex.org/W2901286616","https://openalex.org/W2291461084","https://openalex.org/W2050882094","https://openalex.org/W3113733647","https://openalex.org/W4206924063","https://openalex.org/W3042674643","https://openalex.org/W1844055093","https://openalex.org/W61780229","https://openalex.org/W2077055222","https://openalex.org/W2973218968"],"abstract_inverted_index":{"The":[0,137],"rapid":[1],"growth":[2],"of":[3,50,119,169,177],"online":[4,87,144],"booking":[5],"websites":[6],"has":[7],"created":[8],"a":[9,23,48,94,155],"new":[10,95],"trend":[11],"in":[12,114],"hotel":[13,26,34,51,66,73,88,96,158],"star":[14,60,67,74,89,148],"rating":[15,52,61,68,75,97,145,149],"based":[16],"on":[17,30,54],"customer":[18],"reviews.":[19],"Therefore,":[20],"there":[21],"is":[22,99,127,150,153],"discrepancy":[24],"between":[25,143],"ratings":[27,35],"by":[28],"traveler":[29,103],"the":[31,55,72,141,167,174,182],"Internet":[32,59,102],"and":[33,82,146,165],"according":[36],"to":[37,63,129,134,160,172],"national":[38],"standards,":[39],"especially":[40],"for":[41,105,157],"4\u20135":[42],"stars":[43,118],"hotels.":[44],"In":[45,70,91],"recent":[46],"years,":[47],"number":[49],"organizations":[53],"world":[56],"have":[57,77,83],"incorporated":[58],"standards":[62,76,176],"update":[64],"their":[65,163,170],"standards.":[69],"Vietnam,":[71],"been":[78],"updated":[79],"since":[80],"2015":[81],"not":[84],"yet":[85],"approached":[86],"ratings.":[90],"this":[92],"study,":[93],"method":[98],"proposed":[100],"using":[101],"reviews":[104],"rating.":[106],"Data":[107],"was":[108],"collected":[109],"from":[110,116,132],"TripAdvisor":[111],"about":[112,162],"hotels":[113,131,171],"Vietnam":[115],"4-5":[117],"5":[120,135],"major":[121],"cities.":[122],"Deep":[123],"neural":[124],"network":[125],"model":[126],"used":[128],"classify":[130],"3":[133],"stars.":[136],"results":[138],"shown":[139],"that,":[140],"deviation":[142],"actual":[147],"0.6.":[151],"This":[152],"also":[154],"suggestion":[156],"managers":[159],"understand":[161],"customers":[164,180],"improve":[166],"quality":[168],"match":[173],"common":[175],"many":[178],"different":[179],"around":[181],"world.":[183]},"counts_by_year":[],"updated_date":"2026-07-17T09:13:05.818461","created_date":"2025-10-10T00:00:00"}
