{"id":"https://openalex.org/W4281710402","doi":"https://doi.org/10.1145/3531073.3534480","title":"MCTK: a Multi-modal Conversational Troubleshooting Kit for supporting users in web applications","display_name":"MCTK: a Multi-modal Conversational Troubleshooting Kit for supporting users in web applications","publication_year":2022,"publication_date":"2022-06-06","ids":{"openalex":"https://openalex.org/W4281710402","doi":"https://doi.org/10.1145/3531073.3534480"},"language":"en","primary_location":{"id":"doi:10.1145/3531073.3534480","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3531073.3534480","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2022 International Conference on Advanced Visual Interfaces","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/11311/1220496","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013548937","display_name":"Giulio Antonio Abbo","orcid":"https://orcid.org/0000-0001-6301-0028"},"institutions":[{"id":"https://openalex.org/I93860229","display_name":"Politecnico di Milano","ror":"https://ror.org/01nffqt88","country_code":"IT","type":"education","lineage":["https://openalex.org/I93860229"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Giulio Antonio Abbo","raw_affiliation_strings":["Department of Electronics, Information and Bio-engineering, Politecnico di Milano, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Electronics, Information and Bio-engineering, Politecnico di Milano, Italy","institution_ids":["https://openalex.org/I93860229"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060049448","display_name":"Pietro Crovari","orcid":"https://orcid.org/0000-0002-6436-4431"},"institutions":[{"id":"https://openalex.org/I93860229","display_name":"Politecnico di Milano","ror":"https://ror.org/01nffqt88","country_code":"IT","type":"education","lineage":["https://openalex.org/I93860229"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Pietro Crovari","raw_affiliation_strings":["Department of Electronics, Information and Bio-engineering - Politecnico di Milano, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Electronics, Information and Bio-engineering - Politecnico di Milano, Italy","institution_ids":["https://openalex.org/I93860229"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070585954","display_name":"Sara Pid\u00f2","orcid":"https://orcid.org/0000-0003-1425-1719"},"institutions":[{"id":"https://openalex.org/I93860229","display_name":"Politecnico di Milano","ror":"https://ror.org/01nffqt88","country_code":"IT","type":"education","lineage":["https://openalex.org/I93860229"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Sara Pid\u00f2","raw_affiliation_strings":["Politecnico di Milano, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politecnico di Milano, Italy","institution_ids":["https://openalex.org/I93860229"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074094001","display_name":"Pietro Pinoli","orcid":"https://orcid.org/0000-0001-9786-2851"},"institutions":[{"id":"https://openalex.org/I93860229","display_name":"Politecnico di Milano","ror":"https://ror.org/01nffqt88","country_code":"IT","type":"education","lineage":["https://openalex.org/I93860229"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Pietro Pinoli","raw_affiliation_strings":["Politecnico di Milano, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politecnico di Milano, Italy","institution_ids":["https://openalex.org/I93860229"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047667036","display_name":"Franca Garzotto","orcid":"https://orcid.org/0000-0003-4905-7166"},"institutions":[{"id":"https://openalex.org/I93860229","display_name":"Politecnico di Milano","ror":"https://ror.org/01nffqt88","country_code":"IT","type":"education","lineage":["https://openalex.org/I93860229"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Franca Garzotto","raw_affiliation_strings":["Politecnico di Milano, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politecnico di Milano, Italy","institution_ids":["https://openalex.org/I93860229"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I93860229"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"3"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/troubleshooting","display_name":"Troubleshooting","score":0.967853844165802},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8269450068473816},{"id":"https://openalex.org/keywords/python","display_name":"Python (programming language)","score":0.678017258644104},{"id":"https://openalex.org/keywords/modal","display_name":"Modal","score":0.6699357032775879},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.6451629400253296},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.6331475973129272},{"id":"https://openalex.org/keywords/graphical-user-interface","display_name":"Graphical user interface","score":0.6058480143547058},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.5951210260391235},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.5537051558494568},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.4939804673194885},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4897048771381378},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.2733316719532013},{"id":"https://openalex.org/keywords/dialog-box","display_name":"Dialog box","score":0.12707799673080444},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.10074800252914429}],"concepts":[{"id":"https://openalex.org/C147494362","wikidata":"https://www.wikidata.org/wiki/Q2078905","display_name":"Troubleshooting","level":2,"score":0.967853844165802},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8269450068473816},{"id":"https://openalex.org/C519991488","wikidata":"https://www.wikidata.org/wiki/Q28865","display_name":"Python (programming language)","level":2,"score":0.678017258644104},{"id":"https://openalex.org/C71139939","wikidata":"https://www.wikidata.org/wiki/Q910194","display_name":"Modal","level":2,"score":0.6699357032775879},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.6451629400253296},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.6331475973129272},{"id":"https://openalex.org/C37789001","wikidata":"https://www.wikidata.org/wiki/Q782543","display_name":"Graphical user interface","level":2,"score":0.6058480143547058},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.5951210260391235},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.5537051558494568},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.4939804673194885},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4897048771381378},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.2733316719532013},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.12707799673080444},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.10074800252914429},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C129307140","wikidata":"https://www.wikidata.org/wiki/Q6795880","display_name":"Maximum bubble pressure method","level":3,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C157915830","wikidata":"https://www.wikidata.org/wiki/Q2928001","display_name":"Bubble","level":2,"score":0.0},{"id":"https://openalex.org/C188027245","wikidata":"https://www.wikidata.org/wiki/Q750446","display_name":"Polymer chemistry","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3531073.3534480","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3531073.3534480","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2022 International Conference on Advanced Visual Interfaces","raw_type":"proceedings-article"},{"id":"pmh:oai:boa.unimib.it:10281/524300","is_oa":false,"landing_page_url":"https://hdl.handle.net/10281/524300","pdf_url":null,"source":{"id":"https://openalex.org/S4306401259","display_name":"BOA (University of Milano-Bicocca)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I66752286","host_organization_name":"University of Milano-Bicocca","host_organization_lineage":["https://openalex.org/I66752286"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"},{"id":"pmh:oai:re.public.polimi.it:11311/1220496","is_oa":true,"landing_page_url":"http://hdl.handle.net/11311/1220496","pdf_url":null,"source":{"id":"https://openalex.org/S4306400312","display_name":"Virtual Community of Pathological Anatomy (University of Castilla La Mancha)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I79189158","host_organization_name":"University of Castilla-La Mancha","host_organization_lineage":["https://openalex.org/I79189158"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"pmh:oai:re.public.polimi.it:11311/1220496","is_oa":true,"landing_page_url":"http://hdl.handle.net/11311/1220496","pdf_url":null,"source":{"id":"https://openalex.org/S4306400312","display_name":"Virtual Community of Pathological Anatomy (University of Castilla La Mancha)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I79189158","host_organization_name":"University of Castilla-La Mancha","host_organization_lineage":["https://openalex.org/I79189158"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/conferenceObject"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.41999998688697815,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W1975438021","https://openalex.org/W2016749113","https://openalex.org/W2025866767","https://openalex.org/W2040646018","https://openalex.org/W3014298485","https://openalex.org/W3016125500","https://openalex.org/W3127386380","https://openalex.org/W3207932984"],"related_works":["https://openalex.org/W3034716491","https://openalex.org/W4240625990","https://openalex.org/W2764019605","https://openalex.org/W3180179400","https://openalex.org/W2118366689","https://openalex.org/W2154998455","https://openalex.org/W2116888309","https://openalex.org/W2477652530","https://openalex.org/W2039055059","https://openalex.org/W2381088774"],"abstract_inverted_index":{"Conversational":[0,39],"Interfaces":[1],"for":[2,52],"user":[3,67],"assistance":[4],"are":[5,12,21],"becoming":[6],"persuasive.":[7],"Today,":[8],"though,":[9],"most":[10],"chatbots":[11],"not":[13],"integrated":[14],"into":[15],"the":[16,30,33,61,64,66,70,74,82,103,106,110],"application":[17],"in":[18,54,73,81],"which":[19],"they":[20],"placed,":[22],"but":[23],"only":[24],"superimposed,":[25],"with":[26,78],"no":[27],"communication":[28],"between":[29],"conversational":[31,50],"and":[32,93,112],"graphical":[34],"interface.":[35],"We":[36],"propose":[37],"Multi-modal":[38],"Troubleshooting":[40],"Kit":[41],"(MCTK),":[42],"a":[43,49],"Python":[44],"package":[45],"to":[46,91],"easily":[47],"integrate":[48],"agent":[51],"troubleshooting":[53],"web":[55],"applications.":[56],"MCTK":[57,88],"is":[58,68,76,89],"multi-modal:":[59],"once":[60],"system":[62],"recognizes":[63],"problem":[65],"encountering,":[69],"textual":[71],"solution":[72],"chat":[75],"coupled":[77],"visual":[79],"hints":[80],"GUI.":[83],"On":[84],"top":[85],"of":[86,96,108],"that,":[87],"easy":[90],"configure":[92],"offers":[94],"separation":[95],"concerns:":[97],"dialogue":[98],"designers":[99],"can":[100],"work":[101],"on":[102],"conversation":[104],"without":[105],"necessity":[107],"modifying":[109],"code,":[111],"vice":[113],"versa.":[114]},"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2022-06-13T00:00:00"}