{"id":"https://openalex.org/W4283456926","doi":"https://doi.org/10.1145/3530190.3534852","title":"Note: Evaluating Trust in the Context of Conversational Information Systems for new users of the Internet","display_name":"Note: Evaluating Trust in the Context of Conversational Information Systems for new users of the Internet","publication_year":2022,"publication_date":"2022-06-24","ids":{"openalex":"https://openalex.org/W4283456926","doi":"https://doi.org/10.1145/3530190.3534852"},"language":"en","primary_location":{"id":"doi:10.1145/3530190.3534852","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3530190.3534852","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies (COMPASS)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047793357","display_name":"Anurag Aribandi","orcid":null},"institutions":[{"id":"https://openalex.org/I4210101034","display_name":"Birla Institute of Technology and Science - Hyderabad Campus","ror":"https://ror.org/014ctt859","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210101034","https://openalex.org/I74796645"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Anurag Aribandi","raw_affiliation_strings":["BITS Pilani, Hyderabad Campus, India"],"affiliations":[{"raw_affiliation_string":"BITS Pilani, Hyderabad Campus, India","institution_ids":["https://openalex.org/I4210101034"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012447195","display_name":"Divyanshu Agrawal","orcid":null},"institutions":[{"id":"https://openalex.org/I4210101034","display_name":"Birla Institute of Technology and Science - Hyderabad Campus","ror":"https://ror.org/014ctt859","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210101034","https://openalex.org/I74796645"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Divyanshu Agrawal","raw_affiliation_strings":["BITS Pilani, Hyderabad Campus, India"],"affiliations":[{"raw_affiliation_string":"BITS Pilani, Hyderabad Campus, India","institution_ids":["https://openalex.org/I4210101034"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101450701","display_name":"Dipanjan Chakraborty","orcid":"https://orcid.org/0000-0001-6331-9092"},"institutions":[{"id":"https://openalex.org/I4210101034","display_name":"Birla Institute of Technology and Science - Hyderabad Campus","ror":"https://ror.org/014ctt859","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210101034","https://openalex.org/I74796645"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Dipanjan Chakraborty","raw_affiliation_strings":["BITS Pilani, Hyderabad Campus, India"],"affiliations":[{"raw_affiliation_string":"BITS Pilani, Hyderabad Campus, India","institution_ids":["https://openalex.org/I4210101034"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5047793357"],"corresponding_institution_ids":["https://openalex.org/I4210101034"],"apc_list":null,"apc_paid":null,"fwci":1.515,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.85949012,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"574","last_page":"578"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9944999814033508,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9850000143051147,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7834889888763428},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.6874867677688599},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.6610355377197266},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.6148105263710022},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5989720821380615},{"id":"https://openalex.org/keywords/rank","display_name":"Rank (graph theory)","score":0.5525752902030945},{"id":"https://openalex.org/keywords/internet-users","display_name":"Internet users","score":0.4637867212295532},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3507959544658661}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7834889888763428},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.6874867677688599},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.6610355377197266},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.6148105263710022},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5989720821380615},{"id":"https://openalex.org/C164226766","wikidata":"https://www.wikidata.org/wiki/Q7293202","display_name":"Rank (graph theory)","level":2,"score":0.5525752902030945},{"id":"https://openalex.org/C3019036681","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"Internet users","level":3,"score":0.4637867212295532},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3507959544658661},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C114614502","wikidata":"https://www.wikidata.org/wiki/Q76592","display_name":"Combinatorics","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3530190.3534852","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3530190.3534852","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies (COMPASS)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality Education","score":0.6399999856948853,"id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W1979755027","https://openalex.org/W2104652891","https://openalex.org/W2108914523","https://openalex.org/W2893302768","https://openalex.org/W2951035168","https://openalex.org/W2952853739","https://openalex.org/W2974124990","https://openalex.org/W3038288326","https://openalex.org/W3116499033","https://openalex.org/W3122379246","https://openalex.org/W3144739221","https://openalex.org/W3160418499","https://openalex.org/W4245383073"],"related_works":["https://openalex.org/W1979174323","https://openalex.org/W2007730130","https://openalex.org/W2947876715","https://openalex.org/W2270187681","https://openalex.org/W2042998190","https://openalex.org/W2000618435","https://openalex.org/W73001872","https://openalex.org/W4285465044","https://openalex.org/W2366611053","https://openalex.org/W1731610764"],"abstract_inverted_index":{"Most":[0],"online":[1],"information":[2,35,44,61],"sources":[3],"are":[4,22,30],"text-based":[5],"and":[6,15,29,51,87,131],"in":[7,23,80],"Western":[8],"Languages":[9],"like":[10],"English.":[11],"However,":[12],"many":[13],"new":[14],"first":[16],"time":[17],"users":[18,96],"of":[19,56,70,89,101,122],"the":[20,54,60,76,84,90,95,98,102,108,113,116,120,123,127],"Internet":[21],"contexts":[24],"with":[25,104],"low":[26],"English":[27],"proficiency":[28],"unable":[31],"to":[32,125],"access":[33],"vital":[34],"online.":[36],"Several":[37],"researchers":[38],"have":[39],"focused":[40],"on":[41,75,119],"building":[42,57],"conversational":[43],"systems":[45],"over":[46,107],"voice":[47,72],"for":[48],"this":[49,64],"demographic,":[50],"also":[52],"highlighted":[53],"importance":[55],"trust":[58],"towards":[59],"source.":[62],"In":[63],"work":[65],"we":[66,82],"develop":[67],"four":[68],"versions":[69],"a":[71],"based":[73],"chat-bot":[74],"Google":[77],"Assistant":[78],"platform":[79],"which":[81],"vary":[83],"gender,":[85],"friendliness":[86],"personalisation":[88],"bot.":[91],"We":[92],"find":[93],"that":[94],"rank":[97],"female":[99],"version":[100],"bot":[103,124],"more":[105],"personalisations":[106],"others;":[109],"however":[110],"when":[111],"rating":[112],"bots":[114],"individually,":[115],"ratings":[117],"depend":[118],"ability":[121],"understand":[126],"users\u2019":[128],"spoken":[129],"query":[130],"respond":[132],"accurately.":[133]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
