{"id":"https://openalex.org/W4224949876","doi":"https://doi.org/10.1145/3520273.3520276","title":"The Holy Grail of Software Products Success","display_name":"The Holy Grail of Software Products Success","publication_year":2022,"publication_date":"2022-04-25","ids":{"openalex":"https://openalex.org/W4224949876","doi":"https://doi.org/10.1145/3520273.3520276"},"language":"en","primary_location":{"id":"doi:10.1145/3520273.3520276","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3520273.3520276","pdf_url":null,"source":{"id":"https://openalex.org/S186921487","display_name":"ACM SIGSOFT Software Engineering Notes","issn_l":"0163-5948","issn":["0163-5948","1943-5843"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM SIGSOFT Software Engineering Notes","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026535660","display_name":"Ahmed El-Deeb","orcid":null},"institutions":[{"id":"https://openalex.org/I4210089985","display_name":"Amazon (Germany)","ror":"https://ror.org/00b9ktm87","country_code":"DE","type":"company","lineage":["https://openalex.org/I1311688040","https://openalex.org/I4210089985"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Ahmed El-Deeb","raw_affiliation_strings":["Amazon, Krausenstr, Berlin, Germany"],"affiliations":[{"raw_affiliation_string":"Amazon, Krausenstr, Berlin, Germany","institution_ids":["https://openalex.org/I4210089985"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5026535660"],"corresponding_institution_ids":["https://openalex.org/I4210089985"],"apc_list":null,"apc_paid":null,"fwci":1.1369,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.824003,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"47","issue":"2","first_page":"8","last_page":"9"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9053000211715698,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9053000211715698,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.603799045085907},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5890719890594482},{"id":"https://openalex.org/keywords/holy-grail","display_name":"Holy Grail","score":0.5850018262863159},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5441783666610718},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5229597687721252},{"id":"https://openalex.org/keywords/software-quality-management","display_name":"Software quality management","score":0.5049348473548889},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4670179486274719},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4616502523422241},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.45440998673439026},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.42131325602531433},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.4130278527736664},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.38317081332206726},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3676462173461914},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3360954523086548},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.2951509654521942},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.28124579787254333},{"id":"https://openalex.org/keywords/software-quality","display_name":"Software quality","score":0.27962273359298706},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.18294543027877808},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.09247198700904846}],"concepts":[{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.603799045085907},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5890719890594482},{"id":"https://openalex.org/C2781270358","wikidata":"https://www.wikidata.org/wiki/Q5885594","display_name":"Holy Grail","level":2,"score":0.5850018262863159},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5441783666610718},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5229597687721252},{"id":"https://openalex.org/C48306297","wikidata":"https://www.wikidata.org/wiki/Q7554352","display_name":"Software quality management","level":5,"score":0.5049348473548889},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4670179486274719},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4616502523422241},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.45440998673439026},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.42131325602531433},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4130278527736664},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.38317081332206726},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3676462173461914},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3360954523086548},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.2951509654521942},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.28124579787254333},{"id":"https://openalex.org/C117447612","wikidata":"https://www.wikidata.org/wiki/Q1412670","display_name":"Software quality","level":4,"score":0.27962273359298706},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.18294543027877808},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09247198700904846},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3520273.3520276","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3520273.3520276","pdf_url":null,"source":{"id":"https://openalex.org/S186921487","display_name":"ACM SIGSOFT Software Engineering Notes","issn_l":"0163-5948","issn":["0163-5948","1943-5843"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM SIGSOFT Software Engineering Notes","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":2,"referenced_works":["https://openalex.org/W158044045","https://openalex.org/W4297081765"],"related_works":["https://openalex.org/W2161788618","https://openalex.org/W181560551","https://openalex.org/W2188678893","https://openalex.org/W2248260735","https://openalex.org/W3184305373","https://openalex.org/W2465205676","https://openalex.org/W2552055088","https://openalex.org/W1198773086","https://openalex.org/W4296549292","https://openalex.org/W3111400545"],"abstract_inverted_index":{"We":[0],"can":[1],"easily":[2],"misunderstand":[3],"the":[4,13,69,72,77,109,144,163,166,174,190,199,209,232],"prevalence":[5],"of":[6,112,168,208],"software":[7,63,125,169,210,240],"products":[8,64,81],"packed":[9],"with":[10,44,100],"features":[11,37],"over":[12],"years":[14],"as":[15,71],"an":[16,246],"indicator":[17],"to":[18,29,84,95,149,183,244,250],"our":[19],"success":[20],"in":[21,119,242],"impressing":[22],"customers;":[23],"thinking":[24],"that":[25,49,57,74,102,124,146,171,235],"we":[26],"don't":[27],"need":[28],"do":[30],"something":[31,127],"more":[32],"than":[33,131],"just":[34],"keep":[35,42],"shipping":[36],"one":[38,123],"after":[39],"another":[40],"and":[41,142,195,216,252],"up":[43,94,99],"competition.":[45],"We'd":[46],"better":[47],"change":[48],"misconception":[50],"before":[51,186],"it's":[52,160,173],"too":[53],"late.":[54],"The":[55],"generation":[56],"created":[58],"sustainable":[59],"existence":[60],"for":[61],"some":[62],"today":[65],"will":[66],"not":[67],"be":[68,184],"same":[70],"generations":[73,181],"would":[75,82],"make":[76],"decision":[78],"whether":[79],"these":[80],"continue":[83],"exist.":[85],"For":[86],"instance,":[87],"Generation":[88],"Z,":[89],"those":[90],"born":[91],"mid-to-late":[92],"1990":[93],"early":[96],"2010,":[97],"grew":[98],"tech":[101],"they":[103,128,187],"are":[104,116,156,236],"no":[105,161],"longer":[106,162],"impressed":[107],"by":[108,197,201,213,238],"mere":[110],"notion":[111],"Feature.":[113],"Their":[114],"lives":[115],"so":[117],"ingrained":[118],"utility":[120],"from":[121],"day":[122],"became":[126],"experience":[129],"rather":[130],"use.":[132],"It":[133],"is":[134,178,221,230],"convenience,":[135],"reliability,":[136],"security,":[137],"seamless":[138],"interactions,":[139],"performance,":[140],"speed":[141],"all":[143],"matters":[145],"directly":[147],"contribute":[148],"positive":[150],"emotional,":[151],"sensory,":[152],"or":[153,165],"cognitive":[154],"perception":[155,207],"what's":[157],"important.":[158],"Additionally,":[159],"app":[164],"piece":[167],"alone":[170],"matters;":[172],"entire":[175],"Brand.":[176],"This":[177],"because":[179],"such":[180],"have":[182],"acquired":[185],"even":[188],"hold":[189],"product":[191,211],"through":[192],"brand":[193,200,220],"image":[194],"maintained":[196],"evolving":[198],"their":[202],"ever":[203],"changing":[204],"needs.":[205],"Such":[206],"formulated":[212],"convenience":[214],"characteristics":[215],"a":[217],"supportive":[218],"trustable":[219],"what":[222],"constitute":[223],"Customer":[224,248],"Experience.":[225],"In":[226],"this":[227],"paper,":[228],"it":[229],"discussed":[231],"key":[233],"elements":[234],"needed":[237],"every":[239],"company":[241],"order":[243],"create":[245],"excellent":[247],"Experience":[249],"acquire":[251],"maintain":[253],"happy":[254],"customers.":[255]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}