{"id":"https://openalex.org/W4220797666","doi":"https://doi.org/10.1145/3511889","title":"Consortium of Municipalities Co-tailoring a Governmental e-Service Platform: What could go wrong?","display_name":"Consortium of Municipalities Co-tailoring a Governmental e-Service Platform: What could go wrong?","publication_year":2022,"publication_date":"2022-01-31","ids":{"openalex":"https://openalex.org/W4220797666","doi":"https://doi.org/10.1145/3511889"},"language":"en","primary_location":{"id":"doi:10.1145/3511889","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3511889","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3511889","source":{"id":"https://openalex.org/S4210232200","display_name":"Digital Government Research and Practice","issn_l":"2639-0175","issn":["2639-0175","2691-199X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital Government: Research and Practice","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3511889","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5018281359","display_name":"Samuli Pekkola","orcid":"https://orcid.org/0000-0002-4245-0400"},"institutions":[{"id":"https://openalex.org/I166825849","display_name":"Tampere University","ror":"https://ror.org/033003e23","country_code":"FI","type":"education","lineage":["https://openalex.org/I166825849"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Samuli Pekkola","raw_affiliation_strings":["Faculty of Management and Business, Tampere University, Tampere, Finland"],"raw_orcid":"https://orcid.org/0000-0002-4245-0400","affiliations":[{"raw_affiliation_string":"Faculty of Management and Business, Tampere University, Tampere, Finland","institution_ids":["https://openalex.org/I166825849"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059553619","display_name":"Maija Ylinen","orcid":null},"institutions":[{"id":"https://openalex.org/I166825849","display_name":"Tampere University","ror":"https://ror.org/033003e23","country_code":"FI","type":"education","lineage":["https://openalex.org/I166825849"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Maija Ylinen","raw_affiliation_strings":["Faculty of Management and Business, Tampere University, Tampere, Finland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Management and Business, Tampere University, Tampere, Finland","institution_ids":["https://openalex.org/I166825849"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051295130","display_name":"Nicholas Mavengere","orcid":"https://orcid.org/0000-0002-8362-2483"},"institutions":[{"id":"https://openalex.org/I9300472","display_name":"Bournemouth University","ror":"https://ror.org/05wwcw481","country_code":"GB","type":"education","lineage":["https://openalex.org/I9300472"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Nicholas Mavengere","raw_affiliation_strings":["Faculty of Science and Technology, Bournemouth University, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Science and Technology, Bournemouth University, United Kingdom","institution_ids":["https://openalex.org/I9300472"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":{"value":1164,"currency":"EUR","value_usd":1255},"fwci":8.3811,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.97225625,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"3","issue":"1","first_page":"1","last_page":"16"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.982699990272522,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.7897289991378784},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6241926550865173},{"id":"https://openalex.org/keywords/agency","display_name":"Agency (philosophy)","score":0.5931009650230408},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5584372878074646},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.515593945980072},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.48472118377685547},{"id":"https://openalex.org/keywords/local-government","display_name":"Local government","score":0.46770355105400085},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.4338601231575012},{"id":"https://openalex.org/keywords/public-administration","display_name":"Public administration","score":0.37690281867980957},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2814563512802124},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.19775837659835815}],"concepts":[{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.7897289991378784},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6241926550865173},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.5931009650230408},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5584372878074646},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.515593945980072},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.48472118377685547},{"id":"https://openalex.org/C2778719706","wikidata":"https://www.wikidata.org/wiki/Q6501447","display_name":"Local government","level":2,"score":0.46770355105400085},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.4338601231575012},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.37690281867980957},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2814563512802124},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.19775837659835815},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3511889","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3511889","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3511889","source":{"id":"https://openalex.org/S4210232200","display_name":"Digital Government Research and Practice","issn_l":"2639-0175","issn":["2639-0175","2691-199X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital Government: Research and Practice","raw_type":"journal-article"},{"id":"pmh:oai:eprints.bournemouth.ac.uk:36911","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306400187","display_name":"Bournemouth University Research Online (Bournemouth University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I9300472","host_organization_name":"Bournemouth University","host_organization_lineage":["https://openalex.org/I9300472"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:trepo.tuni.fi:10024/223779","is_oa":true,"landing_page_url":"https://trepo.tuni.fi/handle/10024/223779","pdf_url":null,"source":{"id":"https://openalex.org/S4306401860","display_name":"Tampere University Institutional Repository (Tampere University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I150589677","host_organization_name":"Tampere University of Applied Sciences","host_organization_lineage":["https://openalex.org/I150589677"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"publishedVersion"}],"best_oa_location":{"id":"doi:10.1145/3511889","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3511889","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3511889","source":{"id":"https://openalex.org/S4210232200","display_name":"Digital Government Research and Practice","issn_l":"2639-0175","issn":["2639-0175","2691-199X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digital Government: Research and Practice","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.7099999785423279}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4220797666.pdf","grobid_xml":"https://content.openalex.org/works/W4220797666.grobid-xml"},"referenced_works_count":43,"referenced_works":["https://openalex.org/W1155124478","https://openalex.org/W1485916023","https://openalex.org/W1973318019","https://openalex.org/W2022578335","https://openalex.org/W2026861302","https://openalex.org/W2045305724","https://openalex.org/W2047487725","https://openalex.org/W2071202231","https://openalex.org/W2077494655","https://openalex.org/W2084724102","https://openalex.org/W2085018420","https://openalex.org/W2089402107","https://openalex.org/W2093497333","https://openalex.org/W2098877474","https://openalex.org/W2101241669","https://openalex.org/W2103987036","https://openalex.org/W2104637359","https://openalex.org/W2114551370","https://openalex.org/W2123709218","https://openalex.org/W2126070475","https://openalex.org/W2135692804","https://openalex.org/W2153160702","https://openalex.org/W2160196038","https://openalex.org/W2162713456","https://openalex.org/W2165823521","https://openalex.org/W2225786961","https://openalex.org/W2524308474","https://openalex.org/W2530058011","https://openalex.org/W2557233075","https://openalex.org/W2598079956","https://openalex.org/W2613297992","https://openalex.org/W2625500186","https://openalex.org/W2765237884","https://openalex.org/W2767776793","https://openalex.org/W2891019415","https://openalex.org/W2912028408","https://openalex.org/W2915008554","https://openalex.org/W3007142340","https://openalex.org/W3047296356","https://openalex.org/W3113072878","https://openalex.org/W4312786026","https://openalex.org/W4391902753","https://openalex.org/W4407771852"],"related_works":["https://openalex.org/W2559669938","https://openalex.org/W2077138927","https://openalex.org/W2282382548","https://openalex.org/W2289531491","https://openalex.org/W2128583788","https://openalex.org/W4317934230","https://openalex.org/W1579237537","https://openalex.org/W2494908829","https://openalex.org/W2100334604","https://openalex.org/W4239790020"],"abstract_inverted_index":{"Governments":[0],"and":[1,22,29,127,138,176,178,180,182,186,191],"public":[2,14],"sector":[3],"organizations":[4],"are":[5,34,68],"digitalizing":[6],"their":[7,111],"service":[8,112,169],"provisions":[9],"to":[10,20,54,58,110,120,124,128,132,150],"cut":[11],"costs,":[12],"improve":[13],"administration":[15],"efficiency,":[16],"provide":[17],"better":[18],"services":[19],"citizens":[21],"companies,":[23],"or":[24,41,63],"increase":[25],"transparency":[26],"of":[27,82,136,157,193],"expenditure":[28],"decision-making.":[30],"Often":[31],"these":[32,56,194],"attempts":[33],"local":[35,71],"where":[36],"each":[37,105],"agency,":[38],"city,":[39],"municipality,":[40],"even":[42],"a":[43,95,117,161],"single":[44],"department":[45],"develops":[46],"its":[47],"own":[48],"solutions.":[49],"However,":[50],"it":[51,137],"is":[52],"difficult":[53,152],"scale":[55],"up":[57],"broader":[59],"contexts,":[60],"e.g.,":[61],"governmental":[62],"regional":[64],"level":[65],"since":[66],"they":[67],"designed":[69],"for":[70,98],"needs.":[72],"From":[73],"this":[74,91,145],"perspective,":[75],"top-down":[76],"initiatives,":[77],"such":[78],"as":[79,160],"the":[80,122,155],"use":[81],"common":[83],"platforms,":[84],"may":[85],"result":[86],"in":[87,102,168],"more":[88],"benefits.":[89],"In":[90],"paper,":[92],"we":[93],"study":[94,143],"government-initiated":[96],"platform":[97,123],"citizen-civil":[99],"servant":[100],"messaging":[101],"eight":[103],"municipalities,":[104],"autonomously":[106],"making":[107],"decisions":[108],"related":[109],"provision.":[113],"The":[114],"municipalities":[115],"got":[116],"shared":[118],"grant":[119],"co-tailor":[121],"save":[125],"resources":[126],"learn":[129],"together":[130],"how":[131],"make":[133],"best":[134],"out":[135,149],"avoid":[139],"possible":[140],"problems.":[141],"We":[142,164],"why":[144],"joint":[146],"endeavor":[147],"turned":[148],"be":[151],"by":[153],"utilizing":[154],"windows":[156],"opportunity":[158],"theory":[159],"research":[162],"lens.":[163],"identify":[165],"different":[166],"challenges":[167],"co-tailoring,":[170],"including":[171],"dissimilar":[172],"practices,":[173],"processes,":[174],"skills":[175],"competencies,":[177],"attitudes":[179],"goals,":[181],"argue":[183],"that":[184],"co-tailoring":[185],"co-experimentation":[187],"necessitates":[188],"careful":[189],"planning":[190],"consideration":[192],"differences.":[195]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1}],"updated_date":"2026-07-28T07:46:37.118299","created_date":"2025-10-10T00:00:00"}
