{"id":"https://openalex.org/W4214885412","doi":"https://doi.org/10.1145/3507472","title":"The Influence of Robot Designs on Human Compliance and Emotion: A Virtual Reality Study in the Context of Future Public Transport","display_name":"The Influence of Robot Designs on Human Compliance and Emotion: A Virtual Reality Study in the Context of Future Public Transport","publication_year":2022,"publication_date":"2022-03-04","ids":{"openalex":"https://openalex.org/W4214885412","doi":"https://doi.org/10.1145/3507472"},"language":"en","primary_location":{"id":"doi:10.1145/3507472","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3507472","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3507472","source":{"id":"https://openalex.org/S4210193251","display_name":"ACM Transactions on Human-Robot Interaction","issn_l":"2573-9522","issn":["2573-9522"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Human-Robot Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3507472","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5030733441","display_name":"Olivia Herzog","orcid":"https://orcid.org/0000-0003-3543-1639"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Olivia Herzog","raw_affiliation_strings":["Technical University Munich, Chair of Ergonomics, Germany, and TUMCREATE Ltd., Design for Autonomous Mobility, Singapore"],"raw_orcid":"https://orcid.org/0000-0003-3543-1639","affiliations":[{"raw_affiliation_string":"Technical University Munich, Chair of Ergonomics, Germany, and TUMCREATE Ltd., Design for Autonomous Mobility, Singapore","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034843926","display_name":"Niklas Forchhammer","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Niklas Forchhammer","raw_affiliation_strings":["TUMCREATE Ltd., Design for Autonomous Mobility, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"TUMCREATE Ltd., Design for Autonomous Mobility, Singapore","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051376765","display_name":"Penny Kong","orcid":"https://orcid.org/0000-0002-3996-1402"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Penny Kong","raw_affiliation_strings":["TUMCREATE Ltd., Design for Autonomous Mobility, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"TUMCREATE Ltd., Design for Autonomous Mobility, Singapore","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064078676","display_name":"Philipp Maruhn","orcid":"https://orcid.org/0000-0003-0525-6665"},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Philipp Maruhn","raw_affiliation_strings":["Technical University Munich, Chair of Ergonomics, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Technical University Munich, Chair of Ergonomics, Germany","institution_ids":["https://openalex.org/I62916508"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013242615","display_name":"Henriette Cornet","orcid":"https://orcid.org/0000-0002-5761-6186"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Henriette Cornet","raw_affiliation_strings":["TUMCREATE Ltd., Design for Autonomous Mobility, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"TUMCREATE Ltd., Design for Autonomous Mobility, Singapore","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014538664","display_name":"Fritz Frenkler","orcid":null},"institutions":[{"id":"https://openalex.org/I62916508","display_name":"Technical University of Munich","ror":"https://ror.org/02kkvpp62","country_code":"DE","type":"education","lineage":["https://openalex.org/I62916508"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Fritz Frenkler","raw_affiliation_strings":["Technical University Munich, Chair of Industrial Design, M\u00fcnchen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Technical University Munich, Chair of Industrial Design, M\u00fcnchen, Germany","institution_ids":["https://openalex.org/I62916508"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5030733441"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":{"value":1411,"currency":"EUR","value_usd":1521},"fwci":3.8067,"has_fulltext":true,"cited_by_count":19,"citation_normalized_percentile":{"value":0.93126035,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"11","issue":"2","first_page":"1","last_page":"17"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9876000285148621,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.7096516489982605},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.6135366559028625},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5948240756988525},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.5474392771720886},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.5114423036575317},{"id":"https://openalex.org/keywords/human\u2013robot-interaction","display_name":"Human\u2013robot interaction","score":0.506815493106842},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45803335309028625},{"id":"https://openalex.org/keywords/cognitive-dissonance","display_name":"Cognitive dissonance","score":0.4434257745742798},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.39912736415863037},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.39200788736343384},{"id":"https://openalex.org/keywords/simulation","display_name":"Simulation","score":0.34729039669036865},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.27616938948631287},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.26988470554351807},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.26744383573532104}],"concepts":[{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.7096516489982605},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.6135366559028625},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5948240756988525},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.5474392771720886},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.5114423036575317},{"id":"https://openalex.org/C145460709","wikidata":"https://www.wikidata.org/wiki/Q859951","display_name":"Human\u2013robot interaction","level":3,"score":0.506815493106842},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45803335309028625},{"id":"https://openalex.org/C77513098","wikidata":"https://www.wikidata.org/wiki/Q209722","display_name":"Cognitive dissonance","level":2,"score":0.4434257745742798},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.39912736415863037},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.39200788736343384},{"id":"https://openalex.org/C44154836","wikidata":"https://www.wikidata.org/wiki/Q45045","display_name":"Simulation","level":1,"score":0.34729039669036865},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.27616938948631287},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.26988470554351807},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.26744383573532104},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3507472","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3507472","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3507472","source":{"id":"https://openalex.org/S4210193251","display_name":"ACM Transactions on Human-Robot Interaction","issn_l":"2573-9522","issn":["2573-9522"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Human-Robot Interaction","raw_type":"journal-article"},{"id":"pmh:oai:mediatum.ub.tum.de:node/1651102","is_oa":false,"landing_page_url":"https://mediatum.ub.tum.de/1651102","pdf_url":null,"source":{"id":"https://openalex.org/S4377196330","display_name":"mediaTUM  (Technical University of Munich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I62916508","host_organization_name":"Technical University of Munich","host_organization_lineage":["https://openalex.org/I62916508"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"},{"id":"pmh:oai:mediatum.ub.tum.de:node/1736533","is_oa":true,"landing_page_url":"https://mediatum.ub.tum.de/1736533","pdf_url":null,"source":{"id":"https://openalex.org/S4377196330","display_name":"mediaTUM  (Technical University of Munich)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I62916508","host_organization_name":"Technical University of Munich","host_organization_lineage":["https://openalex.org/I62916508"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":{"id":"doi:10.1145/3507472","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3507472","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3507472","source":{"id":"https://openalex.org/S4210193251","display_name":"ACM Transactions on Human-Robot Interaction","issn_l":"2573-9522","issn":["2573-9522"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Human-Robot Interaction","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320320671","display_name":"National Research Foundation","ror":"https://ror.org/05s0g1g46"},{"id":"https://openalex.org/F4320323383","display_name":"Technische Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/02kkvpp62"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4214885412.pdf","grobid_xml":"https://content.openalex.org/works/W4214885412.grobid-xml"},"referenced_works_count":50,"referenced_works":["https://openalex.org/W54595850","https://openalex.org/W220935706","https://openalex.org/W316935178","https://openalex.org/W630842737","https://openalex.org/W1566550256","https://openalex.org/W1600903695","https://openalex.org/W1979542465","https://openalex.org/W1982140406","https://openalex.org/W1995676663","https://openalex.org/W2006179246","https://openalex.org/W2009433379","https://openalex.org/W2034762802","https://openalex.org/W2065780522","https://openalex.org/W2071944620","https://openalex.org/W2074134568","https://openalex.org/W2084235337","https://openalex.org/W2098391782","https://openalex.org/W2099019320","https://openalex.org/W2115040353","https://openalex.org/W2134031328","https://openalex.org/W2148060610","https://openalex.org/W2233041599","https://openalex.org/W2268533710","https://openalex.org/W2326049424","https://openalex.org/W2332079078","https://openalex.org/W2499437758","https://openalex.org/W2546699346","https://openalex.org/W2582743722","https://openalex.org/W2594093535","https://openalex.org/W2611440625","https://openalex.org/W2737759620","https://openalex.org/W2759257075","https://openalex.org/W2774486220","https://openalex.org/W2792021648","https://openalex.org/W2794136334","https://openalex.org/W2794343903","https://openalex.org/W2888290426","https://openalex.org/W2890428039","https://openalex.org/W2934055000","https://openalex.org/W2957383916","https://openalex.org/W2975643012","https://openalex.org/W2980398434","https://openalex.org/W3009894005","https://openalex.org/W3035176877","https://openalex.org/W3040778547","https://openalex.org/W3094463748","https://openalex.org/W3127104011","https://openalex.org/W3159024678","https://openalex.org/W4250853203","https://openalex.org/W4254114958"],"related_works":["https://openalex.org/W3208334015","https://openalex.org/W2767403522","https://openalex.org/W2766249179","https://openalex.org/W2258133373","https://openalex.org/W2255937062","https://openalex.org/W3205513966","https://openalex.org/W2052971528","https://openalex.org/W3120459843","https://openalex.org/W4366547574","https://openalex.org/W3200191727"],"abstract_inverted_index":{"As":[0],"robots":[1,61,192],"enter":[2],"everyday":[3],"environments,":[4],"they":[5],"start":[6],"performing":[7],"tasks":[8],"originally":[9],"performed":[10],"by":[11,133],"humans.":[12],"One":[13],"field":[14],"of":[15,24,32,78,86,116,137,144,190,237,251,259],"application":[16],"is":[17],"the":[18,76,82,138,142,145,151,155,194,209,213,235,249,257,260],"public":[19,87],"transport":[20,26,88],"sector.":[21],"The":[22,109,174,184,231],"deployment":[23,189],"autonomous":[25],"systems":[27],"comes":[28],"with":[29,59],"a":[30,79,104,127,181,218,238,253,267],"lack":[31],"human":[33],"contact":[34],"persons":[35],"for":[36],"help,":[37],"guidance,":[38],"and":[39,47,84,163,180,224,245],"crowd":[40,65],"management.":[41],"This":[42,72],"elicits":[43],"challenges":[44],"regarding":[45],"redirecting":[46],"managing":[48],"passengers.":[49,198],"Current":[50],"solutions":[51],"on":[52,222,228],"platforms":[53],"can":[54,241],"be":[55,205],"replaced":[56],"or":[57,158],"enriched":[58],"service":[60,191,239],"whose":[62],"task":[63,129,169],"includes":[64],"management":[66],"as":[67,69,166,168],"well":[68,167],"social":[70],"interaction.":[71],"study":[73,232],"investigates":[74],"how":[75],"human-likeness":[77],"robot":[80,101,111,210,240],"influences":[81],"compliance":[83],"emotions":[85],"users.":[89],"A":[90],"Virtual":[91],"Reality":[92],"experiment":[93,175],"was":[94,131,147],"conducted":[95],"(N=33)":[96],"to":[97,125,196,207],"evaluate":[98],"two":[99,110,139],"different":[100,120],"designs":[102,112],"in":[103,114],"bus":[105],"stop":[106],"boarding":[107],"scenario.":[108],"differ":[113],"terms":[115],"humanoid":[117,262],"appearance.":[118],"In":[119,199],"experimental":[121],"trials,":[122],"participants":[123],"had":[124],"perform":[126],"given":[128,206],"that":[130,150,187,234],"nullified":[132],"instructions":[134],"from":[135],"one":[136],"robots.":[140],"Additionally,":[141],"dissonance":[143],"situation":[146],"altered":[148],"so":[149],"environment":[152],"either":[153],"justified":[154],"robot's":[156,214,261],"interference":[157],"not.":[159],"Compliant":[160],"behavior,":[161],"pleasure,":[162],"arousal":[164,223],"ratings,":[165],"processing":[170],"times":[171],"were":[172],"recorded.":[173],"included":[176],"an":[177],"individual":[178],"interview":[179],"post-study":[182],"questionnaire.":[183],"results":[185],"suggest":[186],"future":[188],"has":[193,217],"potential":[195],"redirect":[197],"dissonant":[200],"situations,":[201],"clear":[202],"reasoning":[203],"must":[204],"make":[208,266],"effective.":[211],"However,":[212,255],"visual":[215],"appearance":[216,263],"more":[219],"substantial":[220],"impact":[221],"subjective":[225],"preferences":[226],"than":[227],"evoked":[229],"behavior.":[230],"implies":[233],"presence":[236],"influence":[242],"peoples\u2019":[243],"choices":[244],"gives":[246],"hints":[247],"about":[248],"importance":[250],"giving":[252],"reason.":[254],"objectively,":[256],"level":[258],"did":[264],"not":[265],"difference.":[268]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
