{"id":"https://openalex.org/W4206278354","doi":"https://doi.org/10.1145/3503047.3503048","title":"University of Santo Tomas Department of Filipino Virtual Front Desk","display_name":"University of Santo Tomas Department of Filipino Virtual Front Desk","publication_year":2021,"publication_date":"2021-11-26","ids":{"openalex":"https://openalex.org/W4206278354","doi":"https://doi.org/10.1145/3503047.3503048"},"language":"en","primary_location":{"id":"doi:10.1145/3503047.3503048","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3503047.3503048","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 3rd International Conference on Advanced Information Science and System","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054241074","display_name":"Mylene J. Domingo","orcid":null},"institutions":[{"id":"https://openalex.org/I82904351","display_name":"University of Santo Tomas","ror":"https://ror.org/00d25af97","country_code":"PH","type":"education","lineage":["https://openalex.org/I82904351"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Mylene J. Domingo","raw_affiliation_strings":["University of Santo Tomas, Philippines"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Santo Tomas, Philippines","institution_ids":["https://openalex.org/I82904351"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009274883","display_name":"Lance Christian L. Pua","orcid":null},"institutions":[{"id":"https://openalex.org/I82904351","display_name":"University of Santo Tomas","ror":"https://ror.org/00d25af97","country_code":"PH","type":"education","lineage":["https://openalex.org/I82904351"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Lance Christian L. Pua","raw_affiliation_strings":["University of Santo Tomas, Philippines"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Santo Tomas, Philippines","institution_ids":["https://openalex.org/I82904351"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032182506","display_name":"Willson Pierce S. Pua","orcid":null},"institutions":[{"id":"https://openalex.org/I82904351","display_name":"University of Santo Tomas","ror":"https://ror.org/00d25af97","country_code":"PH","type":"education","lineage":["https://openalex.org/I82904351"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Willson Pierce S. Pua","raw_affiliation_strings":["University of Santo Tomas, Philippines"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Santo Tomas, Philippines","institution_ids":["https://openalex.org/I82904351"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023887314","display_name":"Hans Chester S. Talag","orcid":null},"institutions":[{"id":"https://openalex.org/I82904351","display_name":"University of Santo Tomas","ror":"https://ror.org/00d25af97","country_code":"PH","type":"education","lineage":["https://openalex.org/I82904351"]}],"countries":["PH"],"is_corresponding":false,"raw_author_name":"Hans Chester S. Talag","raw_affiliation_strings":["University of Santo Tomas, Philippines"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Santo Tomas, Philippines","institution_ids":["https://openalex.org/I82904351"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I82904351"],"apc_list":null,"apc_paid":null,"fwci":0.5426,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.60490394,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10273","display_name":"IoT and Edge/Fog Computing","score":0.8093000054359436,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10273","display_name":"IoT and Edge/Fog Computing","score":0.8093000054359436,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13482","display_name":"Engineering Education and Technology","score":0.7939000129699707,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.7519000172615051,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/desk","display_name":"Desk","score":0.7576565742492676},{"id":"https://openalex.org/keywords/waterfall-model","display_name":"Waterfall model","score":0.730022668838501},{"id":"https://openalex.org/keywords/unit-testing","display_name":"Unit testing","score":0.6668972969055176},{"id":"https://openalex.org/keywords/agile-software-development","display_name":"Agile software development","score":0.6589522361755371},{"id":"https://openalex.org/keywords/workflow","display_name":"Workflow","score":0.6542786359786987},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.6151934862136841},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.5868239402770996},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5476842522621155},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.48346051573753357},{"id":"https://openalex.org/keywords/unit","display_name":"Unit (ring theory)","score":0.4700533151626587},{"id":"https://openalex.org/keywords/waterfall","display_name":"Waterfall","score":0.4594820737838745},{"id":"https://openalex.org/keywords/web-application","display_name":"Web application","score":0.458827942609787},{"id":"https://openalex.org/keywords/systems-development-life-cycle","display_name":"Systems development life cycle","score":0.43574464321136475},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.41926151514053345},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.38196247816085815},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3567994236946106},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.3504899740219116},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.3253767490386963},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3086269795894623},{"id":"https://openalex.org/keywords/software-development-process","display_name":"Software development process","score":0.270548939704895},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.22151297330856323},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.144954651594162}],"concepts":[{"id":"https://openalex.org/C2776545233","wikidata":"https://www.wikidata.org/wiki/Q1064858","display_name":"Desk","level":2,"score":0.7576565742492676},{"id":"https://openalex.org/C20505762","wikidata":"https://www.wikidata.org/wiki/Q478175","display_name":"Waterfall model","level":3,"score":0.730022668838501},{"id":"https://openalex.org/C148027188","wikidata":"https://www.wikidata.org/wiki/Q907375","display_name":"Unit testing","level":3,"score":0.6668972969055176},{"id":"https://openalex.org/C14185376","wikidata":"https://www.wikidata.org/wiki/Q30232","display_name":"Agile software development","level":2,"score":0.6589522361755371},{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.6542786359786987},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.6151934862136841},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.5868239402770996},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5476842522621155},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.48346051573753357},{"id":"https://openalex.org/C122637931","wikidata":"https://www.wikidata.org/wiki/Q118084","display_name":"Unit (ring theory)","level":2,"score":0.4700533151626587},{"id":"https://openalex.org/C121012721","wikidata":"https://www.wikidata.org/wiki/Q34038","display_name":"Waterfall","level":2,"score":0.4594820737838745},{"id":"https://openalex.org/C118643609","wikidata":"https://www.wikidata.org/wiki/Q189210","display_name":"Web application","level":2,"score":0.458827942609787},{"id":"https://openalex.org/C120617098","wikidata":"https://www.wikidata.org/wiki/Q559486","display_name":"Systems development life cycle","level":5,"score":0.43574464321136475},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.41926151514053345},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.38196247816085815},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3567994236946106},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.3504899740219116},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.3253767490386963},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3086269795894623},{"id":"https://openalex.org/C180152950","wikidata":"https://www.wikidata.org/wiki/Q2904257","display_name":"Software development process","level":4,"score":0.270548939704895},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.22151297330856323},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.144954651594162},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3503047.3503048","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3503047.3503048","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 3rd International Conference on Advanced Information Science and System","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/12","score":0.5400000214576721,"display_name":"Responsible consumption and production"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W1520977486","https://openalex.org/W1990451305","https://openalex.org/W2610308956","https://openalex.org/W2810846369","https://openalex.org/W3020352423","https://openalex.org/W4229960815","https://openalex.org/W4232046170","https://openalex.org/W4233160832"],"related_works":["https://openalex.org/W2367672333","https://openalex.org/W3206992463","https://openalex.org/W4250558843","https://openalex.org/W4384202826","https://openalex.org/W2808522417","https://openalex.org/W2377167434","https://openalex.org/W2922761621","https://openalex.org/W2966147737","https://openalex.org/W2904012765","https://openalex.org/W2402159189"],"abstract_inverted_index":{"A":[0],"virtual":[1],"help":[2],"desk":[3],"was":[4,201],"defined":[5],"as":[6,44,46],"a":[7,16,20,53,220],"remote":[8,25],"helpdesk":[9,26],"that":[10],"gives":[11],"support":[12],"for":[13,143,159,172,177,183,238],"24":[14],"hours":[15],"day,":[17],"7":[18],"days":[19],"week":[21],"every":[22],"year.":[23],"This":[24],"would":[27,140],"also":[28,202],"be":[29,37,82,141,247],"available":[30],"\"anytime\"":[31],"and":[32,42,72,77,86,104,155,181,197,236,254],"\"anywhere\"":[33],"allowing":[34],"people":[35],"to":[36,39,51,67,78,81,84,93,112,128,204,250],"able":[38,83,203],"resolve":[40],"issues":[41],"questions":[43],"soon":[45],"possible.":[47],"The":[48,97,162,199,214],"developers":[49,98,149],"decided":[50],"develop":[52,121],"web":[54],"application":[55],"called":[56],"University":[57],"of":[58,62,74,89,101,117,146,167,222,256,259],"Santo":[59],"Tomas":[60],"Department":[61,145,258],"Filipino":[63,260],"with":[64,193],"the":[65,69,75,94,102,114,118,122,132,138,144,148,160,173,178,184,187,190,230,239,244,251,257],"purpose":[66],"improve":[68],"work":[70,252],"efficiency":[71,253],"workflow":[73,255],"department":[76,95,174],"allow":[79],"students":[80,185],"submit":[85],"keep":[87],"track":[88],"their":[90],"submitted":[91],"documents":[92],"office.":[96,261],"made":[99],"use":[100],"Waterfall":[103],"Agile":[105],"Hybrid":[106],"Software":[107],"Development":[108],"Life":[109],"Cycle":[110],"Methodology":[111],"streamline":[113],"initial":[115],"part":[116],"project":[119],"then":[120],"system":[123,139,188,200,245],"through":[124],"short":[125],"development":[126,133],"cycles":[127],"make":[129],"improvements":[130],"during":[131],"phase.":[134],"To":[135],"verify":[136],"if":[137],"effective":[142],"Filipino,":[147],"conducted":[150],"unit":[151,163],"testing,":[152],"load":[153],"testing":[154,158,164],"user":[156,212,216],"acceptance":[157,217],"system.":[161],"yielded":[165,219],"results":[166],"87.5%":[168],"successful":[169],"test":[170,218],"cases":[171],"chair,":[175],"94.4%":[176],"office":[179],"secretary":[180],"90.4%":[182],"where":[186],"performed":[189],"intended":[191],"functions":[192,207],"only":[194],"minor":[195],"delays":[196],"errors.":[198],"perform":[205],"its":[206],"even":[208],"at":[209],"an":[210,226],"increased":[211],"load.":[213],"admin":[215],"score":[221,228,234],"81.25":[223],"which":[224],"is":[225],"excellent":[227],"in":[229],"System":[231],"Usability":[232],"Scale":[233],"scale":[235],"82.825":[237],"student's":[240],"test.":[241],"With":[242],"this,":[243],"will":[246],"greatly":[248],"beneficial":[249]},"counts_by_year":[{"year":2023,"cited_by_count":2}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
