{"id":"https://openalex.org/W4225002609","doi":"https://doi.org/10.1145/3491102.3517684","title":"Keep it Short: A Comparison of Voice Assistants\u2019 Response Behavior","display_name":"Keep it Short: A Comparison of Voice Assistants\u2019 Response Behavior","publication_year":2022,"publication_date":"2022-04-28","ids":{"openalex":"https://openalex.org/W4225002609","doi":"https://doi.org/10.1145/3491102.3517684"},"language":"en","primary_location":{"id":"doi:10.1145/3491102.3517684","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3491102.3517684","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3491102.3517684","source":{"id":"https://openalex.org/S4363607743","display_name":"CHI Conference on Human Factors in Computing Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3491102.3517684","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057698841","display_name":"Gabriel Haas","orcid":null},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Gabriel Haas","raw_affiliation_strings":["University of Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Ulm, Germany","institution_ids":["https://openalex.org/I196349391"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048170472","display_name":"Michael Rietzler","orcid":"https://orcid.org/0000-0003-2599-8308"},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Michael Rietzler","raw_affiliation_strings":["University of Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Ulm, Germany","institution_ids":["https://openalex.org/I196349391"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101746140","display_name":"Matt Jones","orcid":"https://orcid.org/0000-0001-7657-7373"},"institutions":[{"id":"https://openalex.org/I39586589","display_name":"Swansea University","ror":"https://ror.org/053fq8t95","country_code":"GB","type":"education","lineage":["https://openalex.org/I39586589"]},{"id":"https://openalex.org/I4210145166","display_name":"Foundry (United Kingdom)","ror":"https://ror.org/03f1b8d27","country_code":"GB","type":"company","lineage":["https://openalex.org/I4210145166"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Matt Jones","raw_affiliation_strings":["Computational Foundry, Swansea University, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computational Foundry, Swansea University, United Kingdom","institution_ids":["https://openalex.org/I39586589","https://openalex.org/I4210145166"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089009282","display_name":"Enrico Rukzio","orcid":"https://orcid.org/0000-0002-4213-2226"},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Enrico Rukzio","raw_affiliation_strings":["University of Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Ulm, Germany","institution_ids":["https://openalex.org/I196349391"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":36,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"12"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9793999791145325,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7091892957687378},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.6047559380531311},{"id":"https://openalex.org/keywords/limiting","display_name":"Limiting","score":0.5732904672622681},{"id":"https://openalex.org/keywords/sentence","display_name":"Sentence","score":0.5625919103622437},{"id":"https://openalex.org/keywords/baseline","display_name":"Baseline (sea)","score":0.5301367044448853},{"id":"https://openalex.org/keywords/voice-command-device","display_name":"Voice command device","score":0.41152307391166687},{"id":"https://openalex.org/keywords/speech-recognition","display_name":"Speech recognition","score":0.30735519528388977},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.21198073029518127},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.0898737907409668}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7091892957687378},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.6047559380531311},{"id":"https://openalex.org/C188198153","wikidata":"https://www.wikidata.org/wiki/Q1613840","display_name":"Limiting","level":2,"score":0.5732904672622681},{"id":"https://openalex.org/C2777530160","wikidata":"https://www.wikidata.org/wiki/Q41796","display_name":"Sentence","level":2,"score":0.5625919103622437},{"id":"https://openalex.org/C12725497","wikidata":"https://www.wikidata.org/wiki/Q810247","display_name":"Baseline (sea)","level":2,"score":0.5301367044448853},{"id":"https://openalex.org/C178718744","wikidata":"https://www.wikidata.org/wiki/Q2350070","display_name":"Voice command device","level":2,"score":0.41152307391166687},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.30735519528388977},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.21198073029518127},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0898737907409668},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111368507","wikidata":"https://www.wikidata.org/wiki/Q43518","display_name":"Oceanography","level":1,"score":0.0},{"id":"https://openalex.org/C127313418","wikidata":"https://www.wikidata.org/wiki/Q1069","display_name":"Geology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3491102.3517684","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3491102.3517684","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3491102.3517684","source":{"id":"https://openalex.org/S4363607743","display_name":"CHI Conference on Human Factors in Computing Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3491102.3517684","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3491102.3517684","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3491102.3517684","source":{"id":"https://openalex.org/S4363607743","display_name":"CHI Conference on Human Factors in Computing Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4225002609.pdf","grobid_xml":"https://content.openalex.org/works/W4225002609.grobid-xml"},"referenced_works_count":39,"referenced_works":["https://openalex.org/W1991015565","https://openalex.org/W2029001185","https://openalex.org/W2048396937","https://openalex.org/W2151401338","https://openalex.org/W2156897926","https://openalex.org/W2158235439","https://openalex.org/W2162090451","https://openalex.org/W2405187948","https://openalex.org/W2517143143","https://openalex.org/W2585292421","https://openalex.org/W2610728795","https://openalex.org/W2751379218","https://openalex.org/W2787712888","https://openalex.org/W2793101170","https://openalex.org/W2794740256","https://openalex.org/W2942275776","https://openalex.org/W2943488796","https://openalex.org/W2943686508","https://openalex.org/W2953688978","https://openalex.org/W2965031209","https://openalex.org/W2972366451","https://openalex.org/W2981912314","https://openalex.org/W3011168783","https://openalex.org/W3015588689","https://openalex.org/W3028805174","https://openalex.org/W3030049029","https://openalex.org/W3030172318","https://openalex.org/W3030624795","https://openalex.org/W3030649509","https://openalex.org/W3034195306","https://openalex.org/W3089968098","https://openalex.org/W3090793022","https://openalex.org/W3100002139","https://openalex.org/W3105683961","https://openalex.org/W3111775938","https://openalex.org/W3134590750","https://openalex.org/W3134734660","https://openalex.org/W4288359812","https://openalex.org/W4301163257"],"related_works":["https://openalex.org/W2383111961","https://openalex.org/W2365952365","https://openalex.org/W2352448290","https://openalex.org/W2380820513","https://openalex.org/W2913146933","https://openalex.org/W2372385138","https://openalex.org/W4296359239","https://openalex.org/W2101155126","https://openalex.org/W2043093291","https://openalex.org/W2363545964"],"abstract_inverted_index":{"Voice":[0],"assistants":[1],"(VAs)":[2],"are":[3,24,36],"present":[4],"in":[5,42,68,144],"homes,":[6],"smartphones,":[7],"and":[8,49,78,106,117,136],"cars.":[9],"They":[10],"allow":[11],"users":[12,139],"to":[13,120,138],"perform":[14],"tasks":[15],"without":[16],"graphical":[17],"or":[18],"tactile":[19],"user":[20,84],"interfaces,":[21],"as":[22,57,111],"they":[23],"designed":[25],"for":[26,115],"natural":[27],"language":[28],"interaction.":[29],"However,":[30],"we":[31,129],"found":[32],"that":[33,65,98,131],"currently,":[34],"VAs":[35,51,132],"emulating":[37],"human":[38],"behavior":[39],"by":[40,92],"responding":[41,143],"complete":[43],"sentences,":[44],"limiting":[45],"the":[46,99,123],"design":[47],"options,":[48],"preventing":[50],"from":[52],"meeting":[53],"their":[54],"full":[55,145],"potential":[56],"a":[58,63,79,83],"utilitarian":[59],"tool.":[60],"We":[61],"implemented":[62],"VA":[64,91],"handles":[66],"requests":[67],"three":[69],"response":[70,76],"styles:":[71],"two":[72],"differing":[73],"short":[74,100],"keyword-based":[75],"styles":[77],"full-sentence":[80],"baseline.":[81,124],"In":[82],"study,":[85],"72":[86],"participants":[87],"interacted":[88],"with":[89],"our":[90],"issuing":[93],"eight":[94],"requests.":[95],"Results":[96],"show":[97],"responses":[101],"were":[102],"perceived":[103,110],"similarly":[104],"useful":[105],"likable":[107],"while":[108],"being":[109],"more":[112],"efficient,":[113],"especially":[114],"commands,":[116],"sometimes":[118],"better":[119],"comprehend":[121],"than":[122],"To":[125],"achieve":[126],"widespread":[127],"adoption,":[128],"argue":[130],"should":[133],"be":[134],"customizable":[135],"adapt":[137],"instead":[140],"of":[141],"always":[142],"sentences.":[146]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":1}],"updated_date":"2026-07-22T07:51:19.307946","created_date":"2025-10-10T00:00:00"}
