{"id":"https://openalex.org/W4220652374","doi":"https://doi.org/10.1145/3491101.3519854","title":"Exploring the Effects of AI-assisted Emotional Support Processes in Online Mental Health Community","display_name":"Exploring the Effects of AI-assisted Emotional Support Processes in Online Mental Health Community","publication_year":2022,"publication_date":"2022-04-27","ids":{"openalex":"https://openalex.org/W4220652374","doi":"https://doi.org/10.1145/3491101.3519854"},"language":"en","primary_location":{"id":"doi:10.1145/3491101.3519854","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3491101.3519854","pdf_url":null,"source":{"id":"https://openalex.org/S4363607762","display_name":"CHI Conference on Human Factors in Computing Systems Extended Abstracts","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"CHI Conference on Human Factors in Computing Systems Extended Abstracts","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arxiv.org/pdf/2202.10065","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013786579","display_name":"Dong-Hoon Shin","orcid":"https://orcid.org/0000-0001-9689-7841"},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Donghoon Shin","raw_affiliation_strings":["Dept. of Electrical and Computer Engineering, Seoul National University, Korea, Republic of"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dept. of Electrical and Computer Engineering, Seoul National University, Korea, Republic of","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100562572","display_name":"Subeen Park","orcid":null},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Subeen Park","raw_affiliation_strings":["Seoul National University, Korea, Republic of"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Seoul National University, Korea, Republic of","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071136639","display_name":"Esther Hehsun Kim","orcid":"https://orcid.org/0000-0002-9576-4411"},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Esther Hehsun Kim","raw_affiliation_strings":["Dept. of Communication, Seoul National University, Korea, Republic of"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dept. of Communication, Seoul National University, Korea, Republic of","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100694267","display_name":"Soomin Kim","orcid":"https://orcid.org/0000-0003-2523-7808"},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Soomin Kim","raw_affiliation_strings":["Human-Computer Interaction & Design Lab., Seoul National University, Korea, Republic of"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Human-Computer Interaction & Design Lab., Seoul National University, Korea, Republic of","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012388103","display_name":"Jinwook Seo","orcid":"https://orcid.org/0000-0002-7734-822X"},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Jinwook Seo","raw_affiliation_strings":["Department of Computer Science and Engineering, Seoul National University, Korea, Republic of"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, Seoul National University, Korea, Republic of","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5025649906","display_name":"Hwajung Hong","orcid":"https://orcid.org/0000-0001-5268-3331"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Hwajung Hong","raw_affiliation_strings":["KAIST, Korea, Republic of"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"KAIST, Korea, Republic of","institution_ids":["https://openalex.org/I157485424"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12488","display_name":"Mental Health via Writing","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12488","display_name":"Mental Health via Writing","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.968999981880188,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13283","display_name":"Mental Health Research Topics","score":0.9451000094413757,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mental-health","display_name":"Mental health","score":0.6515887379646301},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5187906622886658},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4054889678955078},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3915838599205017},{"id":"https://openalex.org/keywords/psychotherapist","display_name":"Psychotherapist","score":0.19884952902793884}],"concepts":[{"id":"https://openalex.org/C134362201","wikidata":"https://www.wikidata.org/wiki/Q317309","display_name":"Mental health","level":2,"score":0.6515887379646301},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5187906622886658},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4054889678955078},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3915838599205017},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.19884952902793884}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3491101.3519854","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3491101.3519854","pdf_url":null,"source":{"id":"https://openalex.org/S4363607762","display_name":"CHI Conference on Human Factors in Computing Systems Extended Abstracts","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"CHI Conference on Human Factors in Computing Systems Extended Abstracts","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:2202.10065","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2202.10065","pdf_url":"https://arxiv.org/pdf/2202.10065","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"}],"best_oa_location":{"id":"pmh:oai:arXiv.org:2202.10065","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2202.10065","pdf_url":"https://arxiv.org/pdf/2202.10065","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.7699999809265137,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":43,"referenced_works":["https://openalex.org/W1525595230","https://openalex.org/W1603598191","https://openalex.org/W1633346712","https://openalex.org/W2001104929","https://openalex.org/W2048919296","https://openalex.org/W2054500969","https://openalex.org/W2054893680","https://openalex.org/W2063974176","https://openalex.org/W2123628668","https://openalex.org/W2158958927","https://openalex.org/W2167299310","https://openalex.org/W2169123492","https://openalex.org/W2259766474","https://openalex.org/W2292462824","https://openalex.org/W2315849398","https://openalex.org/W2396421862","https://openalex.org/W2414793642","https://openalex.org/W2487558933","https://openalex.org/W2516684112","https://openalex.org/W2588888822","https://openalex.org/W2610548719","https://openalex.org/W2741866274","https://openalex.org/W2744519557","https://openalex.org/W2772743714","https://openalex.org/W2795743556","https://openalex.org/W2905378509","https://openalex.org/W2925141363","https://openalex.org/W2941031895","https://openalex.org/W2941601021","https://openalex.org/W2945777671","https://openalex.org/W2983921939","https://openalex.org/W3003802619","https://openalex.org/W3019793035","https://openalex.org/W3029595001","https://openalex.org/W3104806062","https://openalex.org/W3104982372","https://openalex.org/W3134747254","https://openalex.org/W3160439235","https://openalex.org/W3161431768","https://openalex.org/W3209067643","https://openalex.org/W4206141285","https://openalex.org/W4245585813","https://openalex.org/W4287824654"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W4391913857","https://openalex.org/W2350741829"],"abstract_inverted_index":{"Social":[0],"support":[1,43],"in":[2,32],"online":[3],"mental":[4,16],"health":[5],"communities":[6],"(OMHCs)":[7],"is":[8,24],"an":[9,48],"effective":[10],"and":[11,40,71,95],"accessible":[12],"way":[13],"of":[14,67],"managing":[15],"wellbeing.":[17],"In":[18],"this":[19],"process,":[20],"sharing":[21],"emotional":[22,56],"supports":[23,31],"considered":[25],"crucial":[26],"to":[27,54,59,92,108,111],"the":[28,65,68,88,112],"thriving":[29],"social":[30],"OMHCs,":[33],"yet":[34],"often":[35],"difficult":[36],"for":[37,122],"both":[38],"seekers":[39,91],"providers.":[41],"To":[42],"empathetic":[44],"interactions,":[45],"we":[46,85,118],"design":[47,120],"AI-infused":[49],"workflow":[50],"that":[51,87],"allows":[52],"users":[53],"write":[55],"supporting":[57],"messages":[58],"other":[60],"users\u2019":[61],"posts":[62],"based":[63],"on":[64,77,115],"elicitation":[66],"seeker\u2019s":[69],"emotion":[70,94],"contextual":[72],"keywords":[73],"from":[74],"writing.":[75],"Based":[76,114],"a":[78,101],"preliminary":[79],"user":[80],"study":[81],"(N":[82],"=":[83],"10),":[84],"identified":[86],"system":[89],"helped":[90],"clarify":[93],"describe":[96],"text":[97],"concretely":[98],"while":[99],"writing":[100],"post.":[102,113],"Providers":[103],"could":[104],"also":[105],"learn":[106],"how":[107],"react":[109],"empathetically":[110],"these":[116],"results,":[117],"suggest":[119],"implications":[121],"our":[123],"proposed":[124],"system.":[125]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":12},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1}],"updated_date":"2026-07-25T15:57:00.446498","created_date":"2022-04-03T00:00:00"}