{"id":"https://openalex.org/W4205397955","doi":"https://doi.org/10.1145/3487664.3487724","title":"Voice Commerce: Anthropomorphism Using Voice Assistants","display_name":"Voice Commerce: Anthropomorphism Using Voice Assistants","publication_year":2021,"publication_date":"2021-11-29","ids":{"openalex":"https://openalex.org/W4205397955","doi":"https://doi.org/10.1145/3487664.3487724"},"language":"en","primary_location":{"id":"doi:10.1145/3487664.3487724","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3487664.3487724","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The 23rd International Conference on Information Integration and Web Intelligence","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042302641","display_name":"Hai Son Nguyen","orcid":"https://orcid.org/0000-0002-1638-2272"},"institutions":[{"id":"https://openalex.org/I129774422","display_name":"University of Vienna","ror":"https://ror.org/03prydq77","country_code":"AT","type":"education","lineage":["https://openalex.org/I129774422"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Hai Son Nguyen","raw_affiliation_strings":["University of Vienna, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Vienna, Austria","institution_ids":["https://openalex.org/I129774422"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065598663","display_name":"Andreas Mladenow","orcid":"https://orcid.org/0000-0002-1233-0889"},"institutions":[{"id":"https://openalex.org/I129774422","display_name":"University of Vienna","ror":"https://ror.org/03prydq77","country_code":"AT","type":"education","lineage":["https://openalex.org/I129774422"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Andreas Mladenow","raw_affiliation_strings":["University of Vienna, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Vienna, Austria","institution_ids":["https://openalex.org/I129774422"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077947231","display_name":"Christine Strau\u00df","orcid":"https://orcid.org/0000-0003-0276-3610"},"institutions":[{"id":"https://openalex.org/I129774422","display_name":"University of Vienna","ror":"https://ror.org/03prydq77","country_code":"AT","type":"education","lineage":["https://openalex.org/I129774422"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Christine Strauss","raw_affiliation_strings":["University of Vienna, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Vienna, Austria","institution_ids":["https://openalex.org/I129774422"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007825562","display_name":"Katharina J. Auer\u2010Srnka","orcid":null},"institutions":[{"id":"https://openalex.org/I129774422","display_name":"University of Vienna","ror":"https://ror.org/03prydq77","country_code":"AT","type":"education","lineage":["https://openalex.org/I129774422"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Katharina Auer-Srnka","raw_affiliation_strings":["University of Vienna, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Vienna, Austria","institution_ids":["https://openalex.org/I129774422"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I129774422"],"apc_list":null,"apc_paid":null,"fwci":1.0257,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.80389571,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"434","last_page":"442"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9922999739646912,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9801999926567078,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/fluency","display_name":"Fluency","score":0.7064287662506104},{"id":"https://openalex.org/keywords/interpretation","display_name":"Interpretation (philosophy)","score":0.527616024017334},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.46746066212654114},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4546731412410736},{"id":"https://openalex.org/keywords/natural","display_name":"Natural (archaeology)","score":0.43335139751434326},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.3468884229660034},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.32455939054489136}],"concepts":[{"id":"https://openalex.org/C2777413886","wikidata":"https://www.wikidata.org/wiki/Q3276013","display_name":"Fluency","level":2,"score":0.7064287662506104},{"id":"https://openalex.org/C527412718","wikidata":"https://www.wikidata.org/wiki/Q855395","display_name":"Interpretation (philosophy)","level":2,"score":0.527616024017334},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.46746066212654114},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4546731412410736},{"id":"https://openalex.org/C2776608160","wikidata":"https://www.wikidata.org/wiki/Q4785462","display_name":"Natural (archaeology)","level":2,"score":0.43335139751434326},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3468884229660034},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.32455939054489136},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3487664.3487724","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3487664.3487724","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The 23rd International Conference on Information Integration and Web Intelligence","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7099999785423279,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W1965742260","https://openalex.org/W1976323611","https://openalex.org/W1985354288","https://openalex.org/W1987865451","https://openalex.org/W1988717221","https://openalex.org/W1994833890","https://openalex.org/W2040842126","https://openalex.org/W2048396937","https://openalex.org/W2300285505","https://openalex.org/W2405187948","https://openalex.org/W2610728795","https://openalex.org/W2770199080","https://openalex.org/W2784769395","https://openalex.org/W2789534411","https://openalex.org/W2789893987","https://openalex.org/W2798970507","https://openalex.org/W2808032139","https://openalex.org/W2890735031","https://openalex.org/W2899061817","https://openalex.org/W2899590732","https://openalex.org/W2900808909","https://openalex.org/W2915258559","https://openalex.org/W2926006265","https://openalex.org/W2941170438","https://openalex.org/W2941327948","https://openalex.org/W2941769461","https://openalex.org/W2942968409","https://openalex.org/W2943686508","https://openalex.org/W2951358222","https://openalex.org/W2954866954","https://openalex.org/W2956843553","https://openalex.org/W2963606273","https://openalex.org/W2967882813","https://openalex.org/W2969186055","https://openalex.org/W2996350641","https://openalex.org/W2996435796","https://openalex.org/W3000769526","https://openalex.org/W3005365983","https://openalex.org/W3012363134","https://openalex.org/W3015144378","https://openalex.org/W3024023824","https://openalex.org/W3032099765","https://openalex.org/W3032996754","https://openalex.org/W3036187971","https://openalex.org/W3037805212","https://openalex.org/W3082827059","https://openalex.org/W3084860615","https://openalex.org/W3090576555","https://openalex.org/W3095368769","https://openalex.org/W3114284325","https://openalex.org/W6788119825"],"related_works":["https://openalex.org/W2365169615","https://openalex.org/W1970538215","https://openalex.org/W2400151637","https://openalex.org/W2975827637","https://openalex.org/W2354089692","https://openalex.org/W595497825","https://openalex.org/W2356848460","https://openalex.org/W2030617327","https://openalex.org/W2112487509","https://openalex.org/W2049008714"],"abstract_inverted_index":{"Voice":[0],"assistants":[1,66],"comprehend":[2],"and":[3,8,24,29,48,60,73,97,127,132],"use":[4],"complex":[5],"natural":[6],"language":[7],"have":[9],"become":[10],"more":[11],"pervasive":[12],"in":[13,34,64,92],"people's":[14],"homes.":[15],"Many":[16],"effects":[17],"of":[18,43,118],"these":[19],"technologies":[20],"on":[21,45],"consumer":[22,46],"behaviour":[23],"their":[25],"implications":[26,129],"for":[27,130],"manufacturers":[28,131],"businesses":[30],"are":[31,125],"still":[32],"unexplored":[33],"literature.":[35],"This":[36],"paper":[37,54,84],"aims":[38],"to":[39,56],"understand":[40],"the":[41,53,68,83,94],"impact":[42,102],"anthropomorphism":[44,63,87],"attitudes":[47],"behavioural":[49,98],"intentions.":[50,99],"More":[51],"specifically,":[52],"intends":[55],"investigate":[57],"1)":[58],"whether":[59],"2)":[61],"how":[62],"voice":[65,80],"influences":[67],"manner":[69],"consumers":[70],"evaluate":[71],"products":[72],"establish":[74],"purchase":[75],"intentions":[76],"when":[77],"shopping":[78],"with":[79],"assistants.":[81],"Hence,":[82],"concludes":[85],"that":[86],"plays":[88],"a":[89],"notable":[90],"role":[91],"changing":[93],"consumer's":[95],"attitude":[96],"However,":[100],"its":[101],"could":[103],"be":[104],"easily":[105],"manipulated":[106],"by":[107],"other":[108],"technical":[109],"constraints":[110],"such":[111],"as":[112],"interaction":[113],"fluency,":[114],"intent":[115],"classification,":[116],"lack":[117],"visual":[119],"display":[120],"etc.":[121],"Multiple":[122],"interpretation":[123],"attempts":[124],"presented":[126],"possible":[128],"e-retailers":[133],"discussed.":[134]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
