{"id":"https://openalex.org/W3205512217","doi":"https://doi.org/10.1145/3484272.3484966","title":"The efficacy of online office hours: an experience report","display_name":"The efficacy of online office hours: an experience report","publication_year":2021,"publication_date":"2021-10-15","ids":{"openalex":"https://openalex.org/W3205512217","doi":"https://doi.org/10.1145/3484272.3484966","mag":"3205512217"},"language":"en","primary_location":{"id":"doi:10.1145/3484272.3484966","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3484272.3484966","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2021 ACM SIGPLAN International Symposium on SPLASH-E","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091840250","display_name":"Braxton Hall","orcid":null},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Braxton Hall","raw_affiliation_strings":["University of British Columbia, Canada"],"affiliations":[{"raw_affiliation_string":"University of British Columbia, Canada","institution_ids":["https://openalex.org/I141945490"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023117536","display_name":"Noa Heyl","orcid":null},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Noa Heyl","raw_affiliation_strings":["University of British Columbia, Canada"],"affiliations":[{"raw_affiliation_string":"University of British Columbia, Canada","institution_ids":["https://openalex.org/I141945490"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072890481","display_name":"Elisa Baniassad","orcid":"https://orcid.org/0000-0001-9627-4396"},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Elisa Baniassad","raw_affiliation_strings":["University of British Columbia, Canada"],"affiliations":[{"raw_affiliation_string":"University of British Columbia, Canada","institution_ids":["https://openalex.org/I141945490"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055835262","display_name":"Meghan Allen","orcid":"https://orcid.org/0000-0002-0989-8924"},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Meghan Allen","raw_affiliation_strings":["University of British Columbia, Canada"],"affiliations":[{"raw_affiliation_string":"University of British Columbia, Canada","institution_ids":["https://openalex.org/I141945490"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034123811","display_name":"Reid Holmes","orcid":"https://orcid.org/0000-0003-4213-494X"},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Reid Holmes","raw_affiliation_strings":["University of British Columbia, Canada"],"affiliations":[{"raw_affiliation_string":"University of British Columbia, Canada","institution_ids":["https://openalex.org/I141945490"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5091840250"],"corresponding_institution_ids":["https://openalex.org/I141945490"],"apc_list":null,"apc_paid":null,"fwci":0.9374,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.80314704,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"59","last_page":"64"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10533","display_name":"Teaching and Learning Programming","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10533","display_name":"Teaching and Learning Programming","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11283","display_name":"Experimental Learning in Engineering","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10162","display_name":"Online and Blended Learning","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/casual","display_name":"Casual","score":0.777349591255188},{"id":"https://openalex.org/keywords/commit","display_name":"Commit","score":0.653496503829956},{"id":"https://openalex.org/keywords/microsoft-office","display_name":"Microsoft Office","score":0.4911079406738281},{"id":"https://openalex.org/keywords/office-workers","display_name":"Office workers","score":0.4894017279148102},{"id":"https://openalex.org/keywords/coronavirus-disease-2019","display_name":"Coronavirus disease 2019 (COVID-19)","score":0.47413989901542664},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3906311094760895},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.34883034229278564},{"id":"https://openalex.org/keywords/medical-education","display_name":"Medical education","score":0.3392378091812134},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.3271476924419403},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17658907175064087},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.15337717533111572},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.14268365502357483},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.06614348292350769}],"concepts":[{"id":"https://openalex.org/C2781426162","wikidata":"https://www.wikidata.org/wiki/Q2275793","display_name":"Casual","level":2,"score":0.777349591255188},{"id":"https://openalex.org/C153180980","wikidata":"https://www.wikidata.org/wiki/Q19776675","display_name":"Commit","level":2,"score":0.653496503829956},{"id":"https://openalex.org/C523788702","wikidata":"https://www.wikidata.org/wiki/Q11255","display_name":"Microsoft Office","level":2,"score":0.4911079406738281},{"id":"https://openalex.org/C3019136136","wikidata":"https://www.wikidata.org/wiki/Q255274","display_name":"Office workers","level":2,"score":0.4894017279148102},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.47413989901542664},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3906311094760895},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.34883034229278564},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.3392378091812134},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3271476924419403},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17658907175064087},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.15337717533111572},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.14268365502357483},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.06614348292350769},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3484272.3484966","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3484272.3484966","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2021 ACM SIGPLAN International Symposium on SPLASH-E","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7900000214576721,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W2075753466","https://openalex.org/W2152618363","https://openalex.org/W2808563573","https://openalex.org/W2965351169","https://openalex.org/W3038239755","https://openalex.org/W3134161095","https://openalex.org/W4243316645"],"related_works":["https://openalex.org/W1005754617","https://openalex.org/W756683672","https://openalex.org/W2979523788","https://openalex.org/W2014044877","https://openalex.org/W3141514971","https://openalex.org/W1673318806","https://openalex.org/W2166929399","https://openalex.org/W3124834840","https://openalex.org/W2750165107","https://openalex.org/W2158205630"],"abstract_inverted_index":{"To":[0],"facilitate":[1],"assisting":[2],"students":[3],"while":[4,82],"online":[5,14],"during":[6,93],"the":[7,60,66,94,100],"COVID":[8],"19":[9],"pandemic,":[10],"we":[11,79],"transitioned":[12],"to":[13],"office":[15,32,42,63,71,84],"hours.":[16],"These":[17,52],"were":[18],"managed":[19],"by":[20],"an":[21],"automated":[22],"queue":[23],"which":[24],"kept":[25],"track":[26],"of":[27,62],"who":[28],"was":[29,96],"waiting":[30],"in":[31],"hours,":[33,72],"and":[34,49],"for":[35],"how":[36],"long.":[37],"We":[38],"combined":[39],"data":[40,53],"about":[41],"hour":[43],"usage":[44],"with":[45,99],"students'":[46],"project":[47,102],"commit":[48],"grade":[50],"history.":[51],"afforded":[54],"us":[55],"a":[56],"unique":[57],"look":[58],"at":[59],"efficacy":[61],"hours":[64,85],"that":[65,81],"usual,":[67],"casual":[68],"drop-in":[69],"style":[70],"did":[73,87],"not":[74],"allow.":[75],"Amongst":[76],"other":[77],"findings,":[78],"saw":[80],"individual":[83],"visits":[86,92],"increase":[88],"student":[89],"grades,":[90],"more":[91],"term":[95],"negatively":[97],"correlated":[98],"final":[101],"outcome.":[103]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}