{"id":"https://openalex.org/W4205892352","doi":"https://doi.org/10.1145/3484221","title":"It's Good to Talk: A Comparison of Using Voice Versus Screen-Based Interactions for Agent-Assisted Tasks","display_name":"It's Good to Talk: A Comparison of Using Voice Versus Screen-Based Interactions for Agent-Assisted Tasks","publication_year":2022,"publication_date":"2022-01-14","ids":{"openalex":"https://openalex.org/W4205892352","doi":"https://doi.org/10.1145/3484221"},"language":"en","primary_location":{"id":"doi:10.1145/3484221","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3484221","pdf_url":null,"source":{"id":"https://openalex.org/S89276529","display_name":"ACM Transactions on Computer-Human Interaction","issn_l":"1073-0516","issn":["1073-0516","1557-7325"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Computer-Human Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://discovery.ucl.ac.uk/10144587/1/Good-to-Talk-TOCHI-Second-Revision.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067300897","display_name":"Leon Reicherts","orcid":"https://orcid.org/0000-0002-7338-5242"},"institutions":[{"id":"https://openalex.org/I45129253","display_name":"University College London","ror":"https://ror.org/02jx3x895","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I45129253"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Leon Reicherts","raw_affiliation_strings":["University College London, London, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University College London, London, United Kingdom","institution_ids":["https://openalex.org/I45129253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037460388","display_name":"Yvonne Rogers","orcid":"https://orcid.org/0000-0001-7612-0234"},"institutions":[{"id":"https://openalex.org/I45129253","display_name":"University College London","ror":"https://ror.org/02jx3x895","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I45129253"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Yvonne Rogers","raw_affiliation_strings":["University College London, London, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University College London, London, United Kingdom","institution_ids":["https://openalex.org/I45129253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023892723","display_name":"Licia Capra","orcid":"https://orcid.org/0000-0003-1425-3837"},"institutions":[{"id":"https://openalex.org/I45129253","display_name":"University College London","ror":"https://ror.org/02jx3x895","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I45129253"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Licia Capra","raw_affiliation_strings":["University College London, London, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University College London, London, United Kingdom","institution_ids":["https://openalex.org/I45129253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006022470","display_name":"Ethan Wood","orcid":null},"institutions":[{"id":"https://openalex.org/I45129253","display_name":"University College London","ror":"https://ror.org/02jx3x895","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I45129253"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Ethan Wood","raw_affiliation_strings":["University College London, London, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University College London, London, United Kingdom","institution_ids":["https://openalex.org/I45129253"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083883853","display_name":"Tu Dinh Duong","orcid":null},"institutions":[{"id":"https://openalex.org/I45129253","display_name":"University College London","ror":"https://ror.org/02jx3x895","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I45129253"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Tu Dinh Duong","raw_affiliation_strings":["University College London, London, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University College London, London, United Kingdom","institution_ids":["https://openalex.org/I45129253"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037501835","display_name":"Neil J. Sebire","orcid":"https://orcid.org/0000-0001-5348-9063"},"institutions":[{"id":"https://openalex.org/I45129253","display_name":"University College London","ror":"https://ror.org/02jx3x895","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I45129253"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Neil Sebire","raw_affiliation_strings":["University College London, London, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University College London, London, United Kingdom","institution_ids":["https://openalex.org/I45129253"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5067300897"],"corresponding_institution_ids":["https://openalex.org/I45129253"],"apc_list":null,"apc_paid":null,"fwci":5.5532,"has_fulltext":true,"cited_by_count":42,"citation_normalized_percentile":{"value":0.96284917,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"29","issue":"3","first_page":"1","last_page":"41"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6473254561424255},{"id":"https://openalex.org/keywords/emotive","display_name":"Emotive","score":0.5304692983627319},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.5244524478912354},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5074579119682312},{"id":"https://openalex.org/keywords/facilitator","display_name":"Facilitator","score":0.49129265546798706},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.4130937457084656},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.27952802181243896},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.1665089726448059},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.14194345474243164}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6473254561424255},{"id":"https://openalex.org/C2776215170","wikidata":"https://www.wikidata.org/wiki/Q5373820","display_name":"Emotive","level":2,"score":0.5304692983627319},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.5244524478912354},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5074579119682312},{"id":"https://openalex.org/C2776831358","wikidata":"https://www.wikidata.org/wiki/Q1150166","display_name":"Facilitator","level":2,"score":0.49129265546798706},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4130937457084656},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.27952802181243896},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1665089726448059},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.14194345474243164},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3484221","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3484221","pdf_url":null,"source":{"id":"https://openalex.org/S89276529","display_name":"ACM Transactions on Computer-Human Interaction","issn_l":"1073-0516","issn":["1073-0516","1557-7325"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM Transactions on Computer-Human Interaction","raw_type":"journal-article"},{"id":"pmh:oai:eprints.ucl.ac.uk.OAI2:10144587","is_oa":true,"landing_page_url":"https://discovery.ucl.ac.uk/id/eprint/10144587/","pdf_url":"https://discovery.ucl.ac.uk/10144587/1/Good-to-Talk-TOCHI-Second-Revision.pdf","source":{"id":"https://openalex.org/S4306400024","display_name":"UCL Discovery (University College London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45129253","host_organization_name":"University College London","host_organization_lineage":["https://openalex.org/I45129253"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"   ACM Transactions on Computer-Human Interaction , 29  (3)    , Article 25. (2022)      ","raw_type":"Article"}],"best_oa_location":{"id":"pmh:oai:eprints.ucl.ac.uk.OAI2:10144587","is_oa":true,"landing_page_url":"https://discovery.ucl.ac.uk/id/eprint/10144587/","pdf_url":"https://discovery.ucl.ac.uk/10144587/1/Good-to-Talk-TOCHI-Second-Revision.pdf","source":{"id":"https://openalex.org/S4306400024","display_name":"UCL Discovery (University College London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45129253","host_organization_name":"University College London","host_organization_lineage":["https://openalex.org/I45129253"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"   ACM Transactions on Computer-Human Interaction , 29  (3)    , Article 25. (2022)      ","raw_type":"Article"},"sustainable_development_goals":[{"score":0.6899999976158142,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4205892352.pdf","grobid_xml":"https://content.openalex.org/works/W4205892352.grobid-xml"},"referenced_works_count":93,"referenced_works":["https://openalex.org/W27843584","https://openalex.org/W34289060","https://openalex.org/W60686164","https://openalex.org/W139816268","https://openalex.org/W198407522","https://openalex.org/W315665454","https://openalex.org/W568045868","https://openalex.org/W1575399389","https://openalex.org/W1585309330","https://openalex.org/W1956389189","https://openalex.org/W1966354121","https://openalex.org/W1966765772","https://openalex.org/W1968124328","https://openalex.org/W1969598650","https://openalex.org/W1981783158","https://openalex.org/W1982643919","https://openalex.org/W1989182840","https://openalex.org/W1994745725","https://openalex.org/W1997035117","https://openalex.org/W2001435639","https://openalex.org/W2001936995","https://openalex.org/W2010875749","https://openalex.org/W2026234182","https://openalex.org/W2049739727","https://openalex.org/W2057745372","https://openalex.org/W2061581932","https://openalex.org/W2077883117","https://openalex.org/W2080785250","https://openalex.org/W2081278702","https://openalex.org/W2083922075","https://openalex.org/W2092795326","https://openalex.org/W2108617939","https://openalex.org/W2109046656","https://openalex.org/W2128450112","https://openalex.org/W2141569821","https://openalex.org/W2156131044","https://openalex.org/W2156440763","https://openalex.org/W2163710303","https://openalex.org/W2274505579","https://openalex.org/W2285428757","https://openalex.org/W2319285947","https://openalex.org/W2534380090","https://openalex.org/W2581904482","https://openalex.org/W2584442611","https://openalex.org/W2585320087","https://openalex.org/W2589063696","https://openalex.org/W2589660030","https://openalex.org/W2610728795","https://openalex.org/W2730072090","https://openalex.org/W2742631515","https://openalex.org/W2752843814","https://openalex.org/W2753337746","https://openalex.org/W2753472863","https://openalex.org/W2787712888","https://openalex.org/W2789248658","https://openalex.org/W2796010926","https://openalex.org/W2798933813","https://openalex.org/W2884225676","https://openalex.org/W2896893982","https://openalex.org/W2900437072","https://openalex.org/W2918035772","https://openalex.org/W2941035428","https://openalex.org/W2941723838","https://openalex.org/W2942583443","https://openalex.org/W2943686508","https://openalex.org/W2943713802","https://openalex.org/W2946533430","https://openalex.org/W2963967828","https://openalex.org/W2967694050","https://openalex.org/W2981968615","https://openalex.org/W2988137201","https://openalex.org/W2999998026","https://openalex.org/W3003802619","https://openalex.org/W3004004040","https://openalex.org/W3005591795","https://openalex.org/W3007095883","https://openalex.org/W3009335665","https://openalex.org/W3013160799","https://openalex.org/W3015833642","https://openalex.org/W3028632643","https://openalex.org/W3029044752","https://openalex.org/W3041723710","https://openalex.org/W3042973130","https://openalex.org/W3083009112","https://openalex.org/W3099657097","https://openalex.org/W3102980059","https://openalex.org/W3105873105","https://openalex.org/W3120923758","https://openalex.org/W3172155588","https://openalex.org/W4241716993","https://openalex.org/W4248634141","https://openalex.org/W6601375173","https://openalex.org/W6770139926"],"related_works":["https://openalex.org/W2036724481","https://openalex.org/W2982596590","https://openalex.org/W2251957170","https://openalex.org/W4244650090","https://openalex.org/W2243039620","https://openalex.org/W784119765","https://openalex.org/W3004257401","https://openalex.org/W2767348847","https://openalex.org/W2068219063","https://openalex.org/W3196817267"],"abstract_inverted_index":{"Voice":[0],"assistants":[1],"have":[2],"become":[3],"hugely":[4],"popular":[5],"in":[6,110,114,146,213,216],"the":[7,94,112,116,160,201,207,223,238,266],"home":[8],"as":[9,47],"domestic":[10],"and":[11,31,50,63,143,150,225,244,254,261],"entertainment":[12],"devices.":[13],"Recently,":[14],"there":[15],"has":[16],"been":[17],"a":[18,97,122,126,155,171,193,226,248],"move":[19],"towards":[20,228],"developing":[21,90],"them":[22,188],"for":[23,29,34,241],"work":[24],"settings.":[25],"For":[26],"example,":[27],"Alexa":[28],"Business":[30,35],"IBM":[32],"Watson":[33],"were":[36,108],"designed":[37],"to":[38,61,72,189],"improve":[39],"productivity,":[40],"by":[41,75,89,247],"assisting":[42],"with":[43,86,93,119,170,210,222],"various":[44],"tasks,":[45],"such":[46],"scheduling":[48],"meetings":[49],"taking":[51],"minutes.":[52],"However,":[53],"this":[54,88,270],"kind":[55],"of":[56,77,96,162,178,192,195,265,269],"assistance":[57],"is":[58,84],"largely":[59],"limited":[60],"planning":[62],"managing":[64],"user's":[65],"work.":[66],"How":[67,124],"might":[68],"they":[69],"be":[70,140,252],"developed":[71],"do":[73],"more":[74,141,147,214,220,229,255],"way":[76],"empowering":[78],"people":[79],"at":[80,257],"work?":[81],"Our":[82],"research":[83,271],"concerned":[85],"achieving":[87],"an":[91,103,174,181],"agent":[92,117,130,234],"role":[95],"facilitator":[98],"that":[99,137,158,186],"assists":[100],"users":[101,120],"during":[102],"ongoing":[104],"task.":[105],"Specifically,":[106],"we":[107,153,262],"interested":[109],"whether":[111],"modality":[113],"which":[115],"interacts":[118],"makes":[121],"difference:":[123],"does":[125],"voice":[127,138,164,211,249],"versus":[128,165],"screen-based":[129,166],"interaction":[131],"affect":[132],"user":[133,156],"behavior?":[134],"We":[135,236],"hypothesized":[136],"would":[139],"immediate":[142],"emotive,":[144],"resulting":[145,212],"fluid":[148],"conversations":[149,260],"interactions.":[151],"Here,":[152],"describe":[154],"study":[157,202],"compared":[159],"benefits":[161],"using":[163],"interactions":[167,221],"when":[168],"interacting":[169],"system":[172,224],"incorporating":[173],"agent,":[175],"involving":[176],"pairs":[177],"participants":[179],"doing":[180],"exploratory":[182],"data":[183,196],"analysis":[184],"task":[185],"required":[187],"make":[190],"sense":[191],"series":[194],"visualizations.":[197],"The":[198],"findings":[199],"from":[200],"show":[203],"marked":[204],"differences":[205],"between":[206],"two":[208],"conditions,":[209],"turn-taking":[215],"discussions,":[217],"questions":[218],"asked,":[219],"tendency":[227],"immediate,":[230],"faster-paced":[231],"discussions":[232],"following":[233],"prompts.":[235],"discuss":[237],"possible":[239],"reasons":[240],"why":[242],"talking":[243],"being":[245],"prompted":[246],"assistant":[250],"may":[251],"preferable":[253],"effective":[256],"mediating":[258],"human-human":[259],"translate":[263],"some":[264],"key":[267],"insights":[268],"into":[272],"design":[273],"implications.":[274]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":17},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":13}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
